Govt. of India informed about Alleged malpractices by M/s. Flipkart India Private Limited in misappropriating consumers money/ unethical business practices during Corona Pandemic
India like any other
country in the world has been facing pandemic due to Corona Virus. Govt. of
India had to declare lockdown across the country. The essential services to the
need for human consumption for their survival only were allowed to continue in
its entire phases of lockdown during March and April 2020. The unlocking the
lockdown was also done in a phased manner in May/June 2020 and is still
continuing. Many services locked are still to be unlocked and that reflects the
severity of the pandemic. It has
affected the entire population of the country with a complete slow down of the economy including unemployment of the citizens whether employment or self-employment or small businesses. While the citizens were facing economical
setbacks, certain businesses like Flipkart has been taking pandemic as
blessings in disguise.
During the corona pandemic, the Flipkart India has allegedly started duping the consumers who were shopping online and misappropriating the money collected from the consumers by offering unbelievable discounts, retaining it for the in-appropriate period, canceling the orders subsequently either on its own or compelling the consumers to cancel the orders and advising consumers to place another order without adjusting the amount already paid by the consumers, or supplying defective or wrong products, not providing the contractual services like installation of the equipment and inordinate delays in making refunds. The consumers having no other option placing the order for alternate items and again making the payment and surprisingly the new/fresh orders again getting canceled.
Consumers were either
being mislead on the despatch of the ordered products or informing consumers reaching
to nearby locations of the consumers and all of a sudden either the consumers
were advised to cancel the order or the Flipkart on its own canceling the
order on some pretext. In one of the
cases which came to the notice was that the consumer is informed of the
packing and despatch of the ordered product informing the consumer that the product
has been despatched through Blue Dart Courier vide some docket number. The
consumer was being continuously updated for about months about reaching of the
ordered products or reaching the same at various intermediary stages including
some location near to his destination. However, all of a sudden, the order was
canceled. The consumer took up the matter with Blue Dart and was shocked to
know that the Flipkart never provided the product for its delivery to Blue Dart. He had confirmation from Blue Dart in this
regard.
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Email to Department of Consumer Affairs, Govt. of India
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