Grahakjago (S.K.Virmani)©

Whether the rules and regulations of TRAI are adequate to handle menace of telemarketing calls (Unsolicited Commercial Communication) Dear Readers, I am drawing the attention towards a recent newspaper report that has appeared in Dainik Jagran dtd. 3rd October 2013. The newspaper clipping is pasted in the post. As per the report, the telecom subscribers are suffering from the menace of telemarketing calls. The question is whether the regulations framed by Telecom Regulatory Authority of India (TRAI) are adequate enough to restrict the telemarketers to resort to telemarketing calls and violate the regulations. I have written six articles on this blog right from 11/05/2012 onwards and have brought out the deficiencies in the regulations. The copies of such articles have been sent to TRAI. As usual, TRAI seems to be not interested in giving relief to the customers from the nuisance of telemarketing business. As whatever the deficiencies have been brought out still remains to b...

Is TRAI really interested in protecting telecom subscribers from the menace of Pesky calls? I refer to the article that has appeared in Times of India dtd. 25/05/2013 titled "TRAI cracks down on pesky callers" To the readers I would like to refer to my article on telemarketing calls appeared on my blog which has appeared on 11/05/2012, 08/08/2012, 07/11/2012. Theses articles by way oof my advocacy with TRAI have been sent to them. The paper clearly says that the bulk of telemarketing SMS and calls are being originated from unregistered telemarketers. There are two issues that are important to the problem which were needing attention of TRAI and are being continuously ignored for the reasons best known to them: 1. The procedure laid down for complaining is so complicated that the NCPR registered subscribers prefer to delete the message or forget receiving trouble of telemarketing call than making any complaint. The solution to the problem is if the penalty is imposed o...