Grahakjago (S.K.Virmani)©

CIC directed TRAI to evolve clear and categorical guidelines on auto renewal of VAS in next three months. Telecom Subscribers have been facing problems with activation of value added services (VAS) without seeking explicit consent of the subscribers. Activation of value added services without seeking explicit consent of the subscribers. Activation of any value added service (VAS) without seeking explicit consent is against the subscribers and is prohibited by TRAI regulations. To add to the problems of subscribes, the companies are putting these value added services on “Auto-Renewal Mode”. The subscribers are compelled to get them de-activated in case the subscribes are not interested in such VAS. This is against the principle of ethical business practices and TRAI is not showing its inclination to step in to put a stop on such unethical business practices. Mr. S.K. Virmani had taken up the issue with TRAI under RTI Act 2005. Not getting proper information from TRAI...

This post is specially meant for prepaid mobile users as these category of consumers are prone to cheating by telecom service providers. Telecom companies has lot of schemes, special tariff vouchures value additional services and lure these consumers to subscribe such services initially and then put such services on Auto Renewal with a condition that those who dont want should get it deactivated through a process. Are you sitting for such jobs only to waste your time for deactivation. Should it not be other way round i.e the customer who want it again and again should get it activated. Should not a option be given that whether you want to get it activated or deactivated by yes or no. The regulatory authority in the case of telecom services is Telecom Regulatory Authority of India shortly called as TRAI. TRAI has mandate "to protect the interest of consumers". In fact TRAI practically looks after the interest of telecom companies. It is a fact that there are close to 90 crore ...