Grahakjago (S.K.Virmani)©

TRAI has brought out regulations w.e.f. 27th September 2011 to curb the menace of telemarketing calls. However, telecom companies seems not to be cooperating TRAI in implementation of these regulations. The following regulations are pertinent to the post: 1. All the telemarketers are required to be registered with TRAI for the purpose of telemarketing business. 2. All the telemarketing calls are to be carried out during 9.00 AM to 9.00 PM 3. All the telemarketing calls should originate from a number series of 140xx xx xxx so that the receiver of the call can identify the incoming call as telemarketing before opting to receive or not. 4. All the telemarketing SMS should be sent with a 9 alphanumeric character code or identifier and no message of telemarketing nature can be sent through an mobile number. 5. There can not be telemarketing call to a number which is registered with NCPR. It means the customer who have got their mobile number registered with NCPR can not receive ...

My LIC policy was getting matured and as usual Life Insurance Corporation sent me an intimation letter along with n ECS form asking me to send them back the filled in form along with original policy documents and a cancelled cheque which I adhered to as LIC mentioned that the maturity amount will be released only through ECS.  I was surprised that instead of ECS payment, the company sent me a cheque. The surprising fact is that when the company mentioned in their intimation letter that the amount shall be released only through ECS then how the company has now despatched the cheque. I took up with the company as to why no ECS payment when the company got ECS form filled up. It was further shocking to receive a confirmation from the company in writing that the company has no system of ECS payment. Then a question arise as to why the company got the form filled up and taken crucial details about bank accounts. The first step was to ask the company to send back the filled up form...