Grahakjago (S.K.Virmani)©

If you are getting such SMS on your mobile? Do not respond to such messages!!!   As per TRAI regulations, the telecom companies are not allowed to activate any value added service (VAS) on your mobile without seeking your explicit consent. If any of the service which is chargeable is activated without your explicit consent, the companies are required to refund double the amount deducted from your prepaid balance.Such problems are prominent only in prepaid mobile connection. In the past the companies were in the habit of activating such service on their own and deducting the amount from subscriber's prepaid balance. The customer who were able to raise their complaints, were getting refund. We demanded that the amount of refund should at least be10 times of the deducted amount so that the companies should think 10 times before activating any service without seeking customer's consent. TRAI brought out a regulation that the companies will have to refund double the amount...

Telecom Regulatory Authority of India (TRAI) needs to be proactive in addressing issue of Value Added Service TRAI has ensured the growth of telecom industry in India for which they need to be complemented. With its proactive approach, the telecom services have reached to the villages.  The total number of mobile connection in India now stands close to 100 crores. The total population of India is expected to be about 120 crores . With this we can safely say that teledensity of telecom users is close to 80 .  All economic strata of population in India have been penetrated with a mobile connection as one can easily find the penetration of the mobile connection with even disadvantageous class of society, be it rickshaw wallah, maid or kabaadiwalla.   It is also seen that the prepaid mobile connection is one of the favorite modes of the usage by most of the telecom subscribers. Appox . 80% subscribers fall in the category of prepaid mobile users that means close to ...