Grahakjago (S.K.Virmani)©

CIC directed TRAI to evolve clear and categorical guidelines on auto renewal of VAS in next three months. Telecom Subscribers have been facing problems with activation of value added services (VAS) without seeking explicit consent of the subscribers. Activation of value added services without seeking explicit consent of the subscribers. Activation of any value added service (VAS) without seeking explicit consent is against the subscribers and is prohibited by TRAI regulations. To add to the problems of subscribes, the companies are putting these value added services on “Auto-Renewal Mode”. The subscribers are compelled to get them de-activated in case the subscribes are not interested in such VAS. This is against the principle of ethical business practices and TRAI is not showing its inclination to step in to put a stop on such unethical business practices. Mr. S.K. Virmani had taken up the issue with TRAI under RTI Act 2005. Not getting proper information from TRAI...

If you are getting such SMS on your mobile? Do not respond to such messages!!!   As per TRAI regulations, the telecom companies are not allowed to activate any value added service (VAS) on your mobile without seeking your explicit consent. If any of the service which is chargeable is activated without your explicit consent, the companies are required to refund double the amount deducted from your prepaid balance.Such problems are prominent only in prepaid mobile connection. In the past the companies were in the habit of activating such service on their own and deducting the amount from subscriber's prepaid balance. The customer who were able to raise their complaints, were getting refund. We demanded that the amount of refund should at least be10 times of the deducted amount so that the companies should think 10 times before activating any service without seeking customer's consent. TRAI brought out a regulation that the companies will have to refund double the amount...