Grahakjago (S.K.Virmani)©

 IRCTC penalized for charging more than MRP In a Case No.CC/621/12 of Mr. Sachin Dhiman Vs. IRCTC, Consumer Disputes Redressal Forum-VI (Dist.New Delhi) ordered punitive compensation of Rs.5.00 Lakhs to be deposited by IRCTC with Delhi State Legal Services Authority (DSLSA) and compensation of Rs.10, 000/- to complaint inclusive of litigation charges and harassment to him. IRCTC, a catering service of Indian Railways sold from its retails outlet a bottle of ‘Mazza’ drink at Rs.15/- while its MRP was Rs.12/- on date of sale. The forum further stated that the IRCTC being a Govt.Corporation is not expected to be deficient in such matters and con not come down to level of private dealers.

Have you ever purchased Micromax mobile and are you satisfied with their after sales service? One of the consumer has purchased a Micromax mobile model A78 through e-shopping during July 2012. The consumer has a problem from the day one. The charger was defective on its receiving the box. Nothing done by the service provider despite several complaints. His woes did not end here. After few days, the mobile instrument itself stopped functioning. He went to a service centre at Lajpat Nagar, Delhi after taking details of service centres from their website. The service centre informed him that they do not repair smart phone. Now first question is why the company web-site do not have such details. Anyhow he was diverted to a service centre at Kalkaji, New Delhi who created a job sheet No. SALDL003R3794 dtd. 20/11/2011 . The mobile phone is yet to be made functional. The service centre says a part has to come from the company. The complaint was escalated to the company three times an...