Have you ever purchased Micromax mobile and are you satisfied with their after sales service?
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Have you ever purchased Micromax mobile and are you satisfied with their after sales service? One of the consumer has purchased a Micromax mobile model A78 through e-shopping during July 2012. The consumer has a problem from the day one. The charger was defective on its receiving the box. Nothing done by the service provider despite several complaints. His woes did not end here. After few days, the mobile instrument itself stopped functioning. He went to a service centre at Lajpat Nagar, Delhi after taking details of service centres from their website. The service centre informed him that they do not repair smart phone. Now first question is why the company web-site do not have such details. Anyhow he was diverted to a service centre at Kalkaji, New Delhi who created a job sheet No. SALDL003R3794 dtd. 20/11/2011 . The mobile phone is yet to be made functional. The service centre says a part has to come from the company. The complaint was escalated to the company three times an...