Grahakjago (S.K.Virmani)©

Do you face any issue with Banks or the Merchants charging any additional fee as transaction fee for transacting through debit cards ?  Reserve Bank of India (RBI) has issued order against Pernicious practices of select banks deterring customer protection and accounting integrity vide their order No. RBI/2013-14/292 DBS.CO.PPD No. 3578/ 11.01.005/2013-14 dtd. 17th September 2013 . The plain reading of the above referred order suggest that the Banks or any Merchant cannot charge any additional amount towards transaction fee for making payment through usage of debit cards. The relevant portion of the order is reproduced for ready reference of the readers so that they are able to raise their voice against unethical business practices of those banks and the merchants who are charging any transaction fee. "4. Levying fees on debit card transactions by merchants - There are instances where merchant establishments levy fee as a percentage of the transaction vale as charges on c...

A customer had gone to a PSU bank to get a DD for Rs. 1,600/-. The staff was reluctant to issue DD, misbehaved with the customer and had asked the customer to visit next day for issue of DD. He met Branch Manager of the bank thinking that ethics would prevail. He was shocked with the behaviour of the Branch Manager. On our intervention, the amount in cash was accepted by the bank. Branch Manager a sked customer to visit again next day to take DD. The customer also realised his consumer rights and came back after deposit of cash with the bank. He took up his case with the senior most management of the PSU bank and ensured that Branch Manager and Dy. Manager of the Bank reached his residence to deliver DD alongwith with a letter of apology. We provided the customer all details of hiearchy of the bank management with contact details incl email ids. Hum yahee to sabse kahte hain..kissi bhi sewa kee kammi ko kyon accept karen jab hum uss sewa ko lene ka daam poora poora dete ...