Grahakjago (S.K.Virmani)©

I have been a subscriber of MTNL Dolphin mobile connection. The choice of having MTNL connection was basically that the PSUs operator cannot adapt to unfair trade practices. However my belief shattered for the first time when it came to the notice that BSNL was charging migration fee for migrating from one plan to another. As per regulation of TRAI (an authority in India to protect the interest of telecom consumers) the migration fee is not allowed to be charged. BSNL was violating the same which made me to believe that when it comes to the talk of unfair trade practices, PSUs are not lagging behind. BSNL was charging the same till December 2011. Surprisingly BSNL withdrawn such unethical charges being charged from consumers only after intervention of TRAI. Failed to understand why intervention of TRAI was required. Had it been charged inadvertently, the same would have been withdrawn immediately when it was brought to their notice. Coming back to the topic of MTNL (Mahanagar T...

The proactive approach of TRAI has ensured the growth of telecom industry is India. The estimated total population of telecom subscribers as of now is somewhere around 100 crores indicating tele-density as 80. While TRAI has ensured growth of telecom industry, it could not look into the system of complaint handling for the problems being faced by telecom subscribers. The industry is still lacking with a redressal system outside the company. The subscribers are at the mercy of the company to get solution to their problem. While all other sectors of important service industry like Banking, Electricity, Insurance has a system of approach to Ombudsman in case the consumer fails to get redressal from his service provider, the Telecom Industry has not been provided with a system of Ombudsman. Why that too for 100 crores customers? Even in a service industry where the system of Ombudsman do exist and the Ombudsman if unable to provide relief to the customer as per his satisfaction, custo...