Grahakjago (S.K.Virmani)©

I have already brought out an article quoting copy of the complaint sent to Reserve Bank of India to intervene in the matter of unfair banking practices by the commercial Banks in India on account of SMS alert charges. The title of the article posted on the blog on 07/10/2015 is: Need for intervention of Reserve Bank of India to put a stop on the unfair business practices of the Commercial Banks on a/c of SMS Alert Fee amounting to estimated Rs. 5,000 crores in a year I have been raising the matter through use of RTI Act also. Two series of RTI applications, CPO responses, First Appeal to First Appellate Authorities of SBI is brought out on my another blog. The link to the two articles is given below: 1 . http://skvirmani-rtijago.blogspot.in/2015/10/is-state-bank-of-india-adapting-unfair.html Is State Bank of India adapting unfair trade practices- RTI reveals more than 300 crores being earned unethically from consumers  2. http://skvirmani-rtijago.blogspot.in/2015/1...

Need for intervention of Reserve Bank of India to put a stop on the unfair business practices of the Commercial Banks on a/c of SMS Alert Fee amounting to estimated Rs. 5,000 crores in a year This is in continuation to my article titled " Unethical business revenue by banks on account of charging SMS Alert Services" was brought out on this blog on 5th April 2014 and 28th August 2014. The link to the article is: http://skvirmani-jagograhak.blogspot.in/2014/08/unethical-business-revenue-by-banks-on.html  Subsequent to the article, Reserve Bank of India has now been requested vide my letter dtd. 03/08/2015 to intervene in the matter and direct all Banks to refund amount to the account holders earned out of unethical business business in violation of RBI regulations. A copy of the letter requesting RBI and other Departments is quoted below: " Date: 03/08/2015 Chief General Manager Reserve Bank of India Consumer Education and Protection Department, Central Office, ...

Do the charges for SMS services being charged by State Bank of India are ethical ? To keep pace with the technology for safe banking, SMS alerts are issued as and when any banking transaction (credit/debit) take place. However such charges need to be levied not as a scope of generating revenue to their business. As a normal telecom users, the charges for SMS usage is Rs. 1.00 per SMS. However, the bulk SMSes cost something around Rs. 0.05 per SMS. Some of the banks even do not charge any money from their customers as it is a win-win situation for both i.e Banks as service providers and the customers on the other hand. Service Providers are benefitted as their liability also get reduced due to safe banking and the customer also get benefitted as he is immediately informed if some fraudlent transaction take place.     However a glaring example has come where the customer has carried out two transactions in one year namely one transaction of crediting online transf...