Grahakjago (S.K.Virmani)©

The proactive approach of TRAI has ensured the growth of telecom industry is India. The estimated total population of telecom subscribers as of now is somewhere around 100 crores indicating tele-density as 80. While TRAI has ensured growth of telecom industry, it could not look into the system of complaint handling for the problems being faced by telecom subscribers. The industry is still lacking with a redressal system outside the company. The subscribers are at the mercy of the company to get solution to their problem. While all other sectors of important service industry like Banking, Electricity, Insurance has a system of approach to Ombudsman in case the consumer fails to get redressal from his service provider, the Telecom Industry has not been provided with a system of Ombudsman. Why that too for 100 crores customers? Even in a service industry where the system of Ombudsman do exist and the Ombudsman if unable to provide relief to the customer as per his satisfaction, custo...

TRAI has brought out regulations w.e.f. 27th September 2011 to curb the menace of telemarketing calls. However, telecom companies seems not to be cooperating TRAI in implementation of these regulations. The following regulations are pertinent to the post: 1. All the telemarketers are required to be registered with TRAI for the purpose of telemarketing business. 2. All the telemarketing calls are to be carried out during 9.00 AM to 9.00 PM 3. All the telemarketing calls should originate from a number series of 140xx xx xxx so that the receiver of the call can identify the incoming call as telemarketing before opting to receive or not. 4. All the telemarketing SMS should be sent with a 9 alphanumeric character code or identifier and no message of telemarketing nature can be sent through an mobile number. 5. There can not be telemarketing call to a number which is registered with NCPR. It means the customer who have got their mobile number registered with NCPR can not receive ...