Grahakjago (S.K.Virmani)©

Attention: users of Micromax Mobile/Smart phoen who are suffering due to poor warranty service of Micromax Dear Readers I have brought out the facts of poor after sales services being offered by Micromax in my previous blog of 07/12/2012 . I am finding many users of Micromax complaining on facebook. I am bringing out an award passed by Tripura State Commission to compensate customer who was made to suffer due to their poor warranty services. The service problems being brought out by the customer in the State Commission is similar to the sufferings of other customers of Micromax mobile. STATE CONSUMER DISPUTES REDRESSAL COMMISSION, TRIPURA   Appeal Case No.F.A-32/2011 Sri Anupam Paul, Son of Sri Alok Baran Paul, Resident of T.G.Road, Krishnanagar, Agartala, P.O-Head Post Office Agartala, P.S-West Agartala, District-West Tripura.                      ...

Have you ever purchased Micromax mobile and are you satisfied with their after sales service? One of the consumer has purchased a Micromax mobile model A78 through e-shopping during July 2012. The consumer has a problem from the day one. The charger was defective on its receiving the box. Nothing done by the service provider despite several complaints. His woes did not end here. After few days, the mobile instrument itself stopped functioning. He went to a service centre at Lajpat Nagar, Delhi after taking details of service centres from their website. The service centre informed him that they do not repair smart phone. Now first question is why the company web-site do not have such details. Anyhow he was diverted to a service centre at Kalkaji, New Delhi who created a job sheet No. SALDL003R3794 dtd. 20/11/2011 . The mobile phone is yet to be made functional. The service centre says a part has to come from the company. The complaint was escalated to the company three times an...