Grahakjago (S.K.Virmani)©

The customer care departments of any company, Government Departments should be the mirror of the respective companies/departments etc. It gets reflected from the way it handles the querries from the public. Recently I had a chance to interact with the customer care of Aadhar UIDAI (Unique Identification Authority of India) with an objective to get mobile number registered with Aadhar card. Usually such facility need to be available to the public for online submission. However, the same is not available despite claiming as IT enabled. A message was sent to UIDAI by an email on 31st July 2017, the content of which are reproduced: "The orginal mobile number registered with my Aadhaar has been surrendered and therefor new mobile number is to be registered. Can you please let me have the procedure to be followed specially if any online system available. As mentioned the earlier number is not working now and OTP delivery is not possible. I request for an easy process to get up...

I have brought out an article titled "whether the Electricity DISCOMs in Delhi adapting to unethical business practices?" , the link of which is given below: http://skvirmani-jagograhak.blogspot.in/2016/07/whether-electricity-discoms-in-delhi.html While the issue has already been brought to the notice of Delhi Electricity Regulatory Commission and Ministry of Power of Govt. of Delhi, it is advised that all consumers of electricity in Delhi write a complaint by email to their respective DISCOM to flood their office with complaints. Even though the email ids are required to be stated in the back side of the electricity bills, for ready reference I am giving below the email IDs of the respective company where the complaint as per template given below can be mailed.                  DISCOM                                 ...

Advisories for Online Shopping- Prevention better than cure 1 . Check with the manufacturer / distributors whether e-commerce websites are listed as their authorized resellers for the products you wish to buy.   2. Avoid shopping at Cyber Café. Cyber-café are highly insecure for payments through credit / debit cards.   3. Use only trusted web-sites for on-line shopping through trusted payment gateways.   4. Before doing any shopping at on-line shopping store; please ensure that the site has provided proper details of customer care in their link ‘contact-us’ with telephone number, email ids, postal address etc. If possible, verify details of telephone number and email id by giving a call and mail to seek some details about some products.   5. Provide complete details in the order form including mobile number, email id.   6. Study the complete terms and conditions including delivery commitments, refund policies and process for warranty replacements, after-sa...