Grahakjago (S.K.Virmani)©

Whether the rules and regulations of TRAI are adequate to handle menace of telemarketing calls (Unsolicited Commercial Communication) Dear Readers, I am drawing the attention towards a recent newspaper report that has appeared in Dainik Jagran dtd. 3rd October 2013. The newspaper clipping is pasted in the post. As per the report, the telecom subscribers are suffering from the menace of telemarketing calls. The question is whether the regulations framed by Telecom Regulatory Authority of India (TRAI) are adequate enough to restrict the telemarketers to resort to telemarketing calls and violate the regulations. I have written six articles on this blog right from 11/05/2012 onwards and have brought out the deficiencies in the regulations. The copies of such articles have been sent to TRAI. As usual, TRAI seems to be not interested in giving relief to the customers from the nuisance of telemarketing business. As whatever the deficiencies have been brought out still remains to b...

This post is specially meant for prepaid mobile users as these category of consumers are prone to cheating by telecom service providers. Telecom companies has lot of schemes, special tariff vouchures value additional services and lure these consumers to subscribe such services initially and then put such services on Auto Renewal with a condition that those who dont want should get it deactivated through a process. Are you sitting for such jobs only to waste your time for deactivation. Should it not be other way round i.e the customer who want it again and again should get it activated. Should not a option be given that whether you want to get it activated or deactivated by yes or no. The regulatory authority in the case of telecom services is Telecom Regulatory Authority of India shortly called as TRAI. TRAI has mandate "to protect the interest of consumers". In fact TRAI practically looks after the interest of telecom companies. It is a fact that there are close to 90 crore ...