Are you getting compensated by Airlines for Denied Boarding, Flight Delays and Cancellations?
1. The
airlines have arrangement of booking tickets though their own web-site as well
as that of their travel agencies. Compare the net cost of the tickets through
various sites of travel agencies and before final booking just check the total
cost of the ticket directly at the web-site of Airline. Look into if any special discounts are being
offered.
2.
Carry
your ID card with the e-ticket as the same would be required for identification
purposes.
3.
Do
not carry any item not allowed in the cabin baggage.
4.
Please read carefully refund policies
in case of cancelation / rescheduling of tickets. Read the weight, sizes of the baggage
permissible to be carried as check in baggage and cabin baggage. Airlines are
charging extra for the excess baggage.
5.
Co-operate with Airline and security
personal for security clearance.
6.
Provide your contact number while
booking the tickets as Airlines are required to intimate the passengers in
advance for flight delays/ cancellation etc. No compensation is payable to
passengers on account of flight delays and cancellation if the passengers has
not provided contact number.
7.
Refund on account of cancellation of
ticket is required to be done as follows:
(i)
In case of credit card payment,
refund shall be made by Airlines within 7 days of cancellation to the account
of credit card holder.
(ii)
In case of cash transactions, refund
shall be made immediately by the airlines office from where the ticket was
purchased.
(iii)
In case of purchase of ticket through
travel agents, the arrangement for refund be left to the passenger and the
travel agent.
(iv)
Airlines shall necessarily return the
PSF collected by them from the passengers on non-utilization/ cancellation of
tickets.
(v)
The Airlines shall refund any charges
such as congestion change, fuel surcharges etc. along with the refund of the
ticket unless these are clubbed with basic fares.
(vi)
When being offered tickets for future
travel, passengers shall be allowed an option for refund of money instantly.
(vii)
In case of lost ticket coupons, the
airlines shall take prompt action to refund the ticket amount after
verification from their records.
8.
The disabled passengers may intimate
Airlines in advance preferably at the time of booking tickets any additional
facility required during check in and check out, at departure/ arrival lounge,
embarking and disembarking.
9.
Airlines have been advised to provide
the necessary assistance to the persons having disability/ impairment who wish
to travel alone without an escort.
10.
Wheel chairs are to be provided to
the disabled passengers without any extra charge.
11.
The airlines do not have obligation
to pay compensation in cases where the cancellation and delays have been caused
by events of force majeure.
12.
The airlines are not liable to pay
any compensation in respect of cancellations and delays attributable to Air
Traffic Control (ATC), meteorological conditions, security risks or any other
causes beyond the control of the airlines.
13.
All the airlines are to follow
refunded and compensation policies in case of denied boarding, flight delays
and flight cancellations. The denied boarding do not cover denial on account of
reasons due to health, safety, security or inadequate travel documentation.
14. If
the passengers is denied boarding against his will, the airlines shall as soon
as practicable compensate as given in table 1 in addition to the refund of Air
Ticket. The passenger is also to be offered an alternative to the compensation
a choice of refund of air ticket at the price it was purchased, a flight to the
first point of departure, alternative transportation to the final destination.
Once an option is selected by the passenger, the passenger will not have any
option to switch over to another form.
Fights Block Time
|
Compensation
(subject to the value of ticket)*
|
Up to one hour
|
Rs. 2,000/-
|
> 1 hrs. up to
2 hrs.
|
Rs. 3,000/-
|
> 2 hrs.
|
Rs. 4,000/-
|
Table 1: Compensation for denied boarding/ flight cancellation
15.
In case of cancellation of flight,
the Airlines are required to inform the passengers at least 3 hours in advance
through the contact information given at the time of booking the ticket. In
case Airlines has failed to intimate passenger at least 3 hours in advance
about the cancellation of flight, the passengers are entitled for a
compensation as given in Table 1 in addition to the refund of the ticket prices
in the event the passenger do not wish to travel on an alternate flight at no
additional cost. The airlines are also required to provide additional
facilities at the Airport for the meals and refreshment in relation to the
waiting period in the event the passengers has already reported for original
flight or waiting for additional flight. No compensation is payable if the passengers
do not accept the alternate travel arrangement made by the Airlines or
cancellation occurring due to circumstances beyond the control of
Airlines.
16. In
case a passengers has not provided contact information, the airlines will
either refund the ticket prices or make alternate travel arrangement as per
choice of passengers. In case of passenger who elects to travel to the
destination on an alternate flight, the airlines shall provide them with
reasonable facilities during the waiting period as per Table 2.
Fights Block Time
|
Minimum Delay
|
Compensation
|
Up to 2½hrs.
|
2hrs.
|
Meals and refreshment in relation to waiting
time
|
3 hrs.
|
||
> 5 hrs.
|
4hrs.
|
17.
In case of flight delays, the
compensation as per Table 2 is payable.
18.
If delay time is more than 24 hrs.
Airline shall arrange Hotel accommodation including transfers.
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