Grahakjago (S.K.Virmani)©

While this post is being published on this blog from a complaint received from one of the consumers in Faridabad, Haryana with an objective of creating awareness about the Rights and Respons ibilities of the Electricity Consumers in Haryana, the same is applicable in principle for consumers across the country with a difference in the timelines, etc. This is so because the distribution of the electricity to the consumers is governed under the Electricity Act, 2003. An article titled " How Electricity Consumers in Haryana being deceived and violated through Electricity Billing and Metering issues by DHBVN - a PSU Discom of Haryana State - Is it the Deficiency or Deceptive Trade Practices" was also published in this blog on 10th September 2020, a copy of which was also mailed to DHBVN . The link of the post is  http://skvirmani-jagograhak.blogspot.com/2020/09/electricity-billing-and-metering-by.html An electricity consumer had reported a complaint about his burnt meter to th...

There has been a misconception among electricity consumers in India about the monthly/ bi-monthly   billing systems. Such misconc eption is not limited to any specific city or state but across the  co untry. Most of the consumers meeting the author during his awareness campaign have expressed  their concern saying the bi-monthly billing is doubly charged as the rates are on a slab basis and theses slabs get over in the first month itself and in the 2nd month of the bill, the rates become flat rate system or i n the next higher slabs because the slab rates get over in the first month of the bill. Unfortunately in the sector of Electricity, the higher the consumption, the higher is the rate per unit.  While the author has been giving a practical demonstration from the copies of the bill brought by the attendees in the workshop proving that the billing system won't make any financial deception to the consumers whether charged on monthly billing or bi-monthly billing sys...

A couple of posts have been written in this blog on unethical business practices of Dakshin Haryana Bijli Vitran Nigam Ltd (DHBVN), a PSU Discom in the State of Haryana. Some of the articles from the relevance point of view for the present post are listed below:  Corona pandemic in India vs unfair business practices of Dakshin Haryana Bijli Vitran Nigam (DHBVN) a State-run DISCOM PSU under Govt. of Haryana for generating inflated bills and pressurising/ misleading consumers to pay the bills much prior to the due date of payment during lockdown  http://skvirmani-jagograhak.blogspot.com/2020/05/corona-pandemic-in-india-vs-unfair.html   Trust-Based Meter Reading by Haryana DISCOMs like DHBVN and UHBVN- How much accurate electricity billing  http://skvirmani-jagograhak.blogspot.com/2020/06/electricity-billing-and-trust-based.html   हरियाणा में नए बिजली कनेक्शन देने में सर्विस केबल देने के नाम पर क्या भ्रष्टाचार चल रहा है ? Is there a scam in providing new electrici...

Bharti Airtel in recent times somewhere in Mid June 2020,  has come out with a campaign for targeting zero questions. Under this campaign, Airtel  has rolled out a new campaign highlighting its aim to resolve every single customer query, learn quickly from failures, and ensure they don’t get  repeated. The Open to Questions campaign is a multi-channel marketing campaign that will run across TV, digital, and print to communicate the company’s promise to customers. As it is perceived by Airtel,  the relationship between Airtel and its customers has never been more important, and to serve them even better the company has decided to take the customer care to the next level. As appearing in some of the newspaper   “Airtel acknowledges that it not only has the responsibility to provide access to high-quality telecom services but also to give answers to all their service related queries by responding and resolving them in a quick and transparent manner,”    ...