Grahakjago (S.K.Virmani)©

The customer care departments of any company, Government Departments should be the mirror of the respective companies/departments etc. It gets reflected from the way it handles the querries from the public. Recently I had a chance to interact with the customer care of Aadhar UIDAI (Unique Identification Authority of India) with an objective to get mobile number registered with Aadhar card. Usually such facility need to be available to the public for online submission. However, the same is not available despite claiming as IT enabled. A message was sent to UIDAI by an email on 31st July 2017, the content of which are reproduced: "The orginal mobile number registered with my Aadhaar has been surrendered and therefor new mobile number is to be registered. Can you please let me have the procedure to be followed specially if any online system available. As mentioned the earlier number is not working now and OTP delivery is not possible. I request for an easy process to get up...

Goods and Service Tax (GST) has been implemented in India w.e.f 1st July 2017 with much fanfare. One of the key point as highlighted by Prime Minister of India is that it will result into reduction in the prices to the consumers. With the newspaper reports the dream was becoming true when the automobile industries came up with the substantial reduction in the prices of high end luxury car. Our Prime Minister in his talk "mann ki baat" referred to a letter from a poor person stating that due to implementation of GST in the country has resulted cost reduction to make it affordable to ordinary person. Yes it is true that the car prices of high end models have come down due to GST. Is it really true for daily needs of ordinary citizens. One of the daily need is the consumption of food items. An advertisement of Jago Grahak Jago as appeared in the Times of India on 5th August 2017. A scanned copy of the advertisement titled "GST to make common man's plate afford...