Grahakjago (S.K.Virmani)©

Rs. 15 Lakhs damages imposed on Bank for Leakage of bank account information Citi Bank has been ordered by State Commission, Delhi to pay Rs. 15,00,000/- to the customer as damages for leaking his bank account information. The complainant has complained that his statement of account has been un-authorisedly and illegally leaked by the bank officials by supplying copies of the statements to a third party which his opposite party produced in the civil court at Delhi in a private dispute pending against him. The Bank maintained that statements in question filed by the complainant are on a plain paper while the bank usually furnishes such statement of accounts on their official stationary.                 Commission observed that in any case, the copies of account of the complainant were produced before the Civil Court; such accounts are universally treated as confidential account and are not suppo...

Whether the rules and regulations of TRAI are adequate to handle menace of telemarketing calls (Unsolicited Commercial Communication) Dear Readers, I am drawing the attention towards a recent newspaper report that has appeared in Dainik Jagran dtd. 3rd October 2013. The newspaper clipping is pasted in the post. As per the report, the telecom subscribers are suffering from the menace of telemarketing calls. The question is whether the regulations framed by Telecom Regulatory Authority of India (TRAI) are adequate enough to restrict the telemarketers to resort to telemarketing calls and violate the regulations. I have written six articles on this blog right from 11/05/2012 onwards and have brought out the deficiencies in the regulations. The copies of such articles have been sent to TRAI. As usual, TRAI seems to be not interested in giving relief to the customers from the nuisance of telemarketing business. As whatever the deficiencies have been brought out still remains to b...