Are you still getting disturbed from Telemarketers despite strong regulations by TRAI- Why so?
The proactive approach of TRAI has ensured the growth of telecom industry is India. The estimated total population of telecom subscribers as of now is somewhere around 100 crores indicating tele-density as 80. While TRAI has ensured growth of telecom industry, it could not look into the system of complaint handling for the problems being faced by telecom subscribers. The industry is still lacking with a redressal system outside the company. The subscribers are at the mercy of the company to get solution to their problem. While all other sectors of important service industry like Banking, Electricity, Insurance has a system of approach to Ombudsman in case the consumer fails to get redressal from his service provider, the Telecom Industry has not been provided with a system of Ombudsman. Why that too for 100 crores customers? Even in a service industry where the system of Ombudsman do exist and the Ombudsman if unable to provide relief to the customer as per his satisfaction, custo...