Saturday, April 16, 2011

Telecom in India- Quality of Service Benchmark

As earlier brought out that the telecom services in India are regulated by Telecom Authority of India (TRAI) who are laying down the benchmark of the services.

As per the regulation, the telephone connection can not remain unfunctional for more than 3 working days. If it remains dead for more than 3 days of lodging your complaint, the companies have been mandated to provide rental rebate as penalty. It is prescribed as below:

1. Connection not working for more than 3 days but less than 7 days  :  7 days rental rebate
2. Connection not working for more than 7 days but less than 15 days:  15 days rental rebate
3. Connection not working for more than 15 days                               :  30 days rental rebate

All customers are advised to ensure that rental rebate as per above is provided to them. Remember, you as a customer can ensure that the companies do provide the quality of services as per regulation. Enforcement is a step towards empowerment and improving further the quality of services.

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