As per the regulation, the telephone connection can not remain unfunctional for more than 3 working days. If it remains dead for more than 3 days of lodging your complaint, the companies have been mandated to provide rental rebate as penalty. It is prescribed as below:
1. Connection not working for more than 3 days but less than 7 days : 7 days rental rebate
2. Connection not working for more than 7 days but less than 15 days: 15 days rental rebate
3. Connection not working for more than 15 days : 30 days rental rebate
All customers are advised to ensure that rental rebate as per above is provided to them. Remember, you as a customer can ensure that the companies do provide the quality of services as per regulation. Enforcement is a step towards empowerment and improving further the quality of services.