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Monday, April 11, 2011

Misleading Advertisements by BSNL

The telecom industry in India is regulated by Telecom Regulatory Authority of India. Besides several corporates Telecom Service Providers, two PSUs namely BSNL and MTNL are also providing telecom services. There have been several violations by the telecom companies and PSU has also been added in the list of violators.

If the PSU has also startedons violating regulations of the Govt., the regulators should get awakened. BSNL has recently came out with an advertisement announcing a scheme of the free mobile connection with BSNL landline subscribers, the salient features have been:

1. Free call between landline and the mobile (absolutely free)
2. Rs. 0.20 per minute call between one selected BSNL local number and the mobile.

Faridabad falls under the service areas of BSNL and this scheme has also been advertised in Faridabad. Surprisingly the mobile connection of BSNL comes under Roaming as soon as the subscribers enters Faridabad in his home town and hence all calls including incoming call becomes chargeable, what to talk of free calls. Hence the scheme as above becomes redundant and amounts to mislead the subscribers. This situation is likely to be everywhere where MTNL is providing mobile services and BSNL mobile connections would be in roaming in those areas. The example could be NCR cities like Faridabad, Noida, Gurgaon and sorrounding areas of Mumbai.

The next surprising fact is that BSNL do not have any technology wherein the subscriber during roaming can recharge his mobile. Have any subscriber of other service provider like Airtel, Vodface, Tata is facing such problem.

The matter was also taken up by me with the regulator i.e TRAI who seems to be the silent spectator. The intended customer should take care of while choosing their service provider.It is also requested that the customers facing such situation may please write their experience so that class action can be thought of.
vertisement, BSL,
The customers in general also are advised to ensure that rental rebate is provided to them in case the telephone connection remain dead for more than 3 days. I will be bringing out such advises in the next post. 

2 comments:

  1. Strange Incident... Now government own bodies also luring coustmers with frivilous offers...

    I think TRAI should take a step and penalise those bureaucrats are behind this act...

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  2. It again showed the unethical business practice and the cut throat competition prevails in telecom industry. the problem with Misleading advertisement is that there is no regulatory body who look into this important aspect of consumer affairs. ASCI is only an association and self regulatory never works in india

    ReplyDelete