Tuesday, April 29, 2014

Please be careful if you plan to deal with "Aapka Roozgaar Services Pvt. Ltd., Noida"

Please be careful if you plan to deal with "Aapka Roozgaar Services Pvt. Ltd., Noida"

The company has been sweetly taking out money from the persons who gets trapped on their marketing calls by females based on false promises. Many people are facing problem for their refunds past several months.

I would like to advise readers of this post to be careful with "Aapka Roozgaar Services Pvt. Ltd., Noida".  They had given their wrong address in their webs-site. A notice was sent to their registered address taken from their web-site. The notice has been returned as the address on their web-site was stated to be wrong rather fake. A post was also posted on their facebook page as well as other public domain. The company anticipating some legal action has now mentioned on their web-site stating closure of their business. However, they had not provided any address. Further the company has still not uploaded current status on their facebook page and continue to do their business. The link of the facebook page is:

 Various comments /feedback of the consumers of their horrible experience with this company can be found on the public domain. The modus-operandii in almost all the complaints is similar.  The company has closed down its business and even have not intimated their address. ----Be careful --------------

Tuesday, April 22, 2014

Are you getting missed call from international numbers specially beginning with +92. Please do not call back unless it is from your known contact

Are you getting missed call from international numbers specially beginning with +92. Please do not call back unless it is from your known contact
The wide spread use of telecom has also caused new kind of problems. There is again a trend of getting missed calls specially from numbers beginning with +92 series. Such missed calls are generally being initiated by fraudsters. It is generally advised not to call back to miss call unless it is from your known contact. These callers would generally tell you that you have won some prize money or inhereited some property of a deceased and would seek some personnel details such as name, DoB, Account Number, PAN number or even ask you to pay some money to receive prize money as transactional fee, etc. etc. These details are great threat to your safety of financial instruments. It is advised that please

Do not respond to any SMS from unknown sources prompting to call on a number. ; 

Refrain from sharing any personal information & identity proofs like Voter ID Number, PAN Number, Bank Account Number, Credit Card information or make any payment to people promising lottery or other unexpected awards. 

Do not disclose your handset IMEI or SIM card number to unknown callers. IMEI (International Mobile Equipment Identity) is a unique code given by handset manufacturer for your number. This can be obtained by pressing *#06#. 

In case of suspicious calls, report the same to the concerned security authorities / service provider
 It is quite pertinent to say that once duped with some security details or money, hardly anything can be done even by Police. Hence why to take risk. Dedicate your self not to respond to miss call from an unknown source.

Saturday, April 5, 2014

Do the charges for SMS services being charged by State Bank of India are ethical?

Do the charges for SMS services being charged by State Bank of India are ethical?

To keep pace with the technology for safe banking, SMS alerts are issued as and when any banking transaction (credit/debit) take place. However such charges need to be levied not as a scope of generating revenue to their business. As a normal telecom users, the charges for SMS usage is Rs. 1.00 per SMS. However, the bulk SMSes cost something around Rs. 0.05 per SMS. Some of the banks even do not charge any money from their customers as it is a win-win situation for both i.e Banks as service providers and the customers on the other hand. Service Providers are benefitted as their liability also get reduced due to safe banking and the customer also get benefitted as he is immediately informed if some fraudlent transaction take place.

However a glaring example has come where the customer has carried out two transactions in one year namely one transaction of crediting online transfer to his account on 24/07/2013 and one debit transaction again online transfer on 25/07/2013. No other transaction took place during FY 2013-14. His bank namely State Bank of  India (SBI) charged Rs. 60/- from his account on account of SMS alerts which implies that an amount of Rs. 30/- per SMS has been charged.  State Bank of India have specified charging of SMS as:

"With effect from quarter ending June 2013, SMS charges of Rs.15/- (inclusive of Service Tax) per quarter will be recovered."

Referring to the above terms as stated by SBI:

1. These are the charges to be recovered that means the charges have to be on reimburseable basis and actual usage need to be charged.
2. If the customers has hardly two or three transactions in a quarter then how the charges of Rs. 15/- becomes recoverable. The charges need to be on actual basis.

A quote from Reserve Bank of India order No. RBI/2013-14/381
DBOD. No. Dir. BC. 67/13.10.00/2013-14 dtd. Nov 26,2013 on the subject is

"Accordingly, with a view to ensuring reasonableness and equity in the charges levied by banks for sending SMS alerts to customers, banks are advised to leverage the technology available with them and the telecom service providers to ensure that such charges are levied on all customers on actual usage basis." 

It is surprising that State Bank of India being the largest PSU Bank has not even cared about Central Bank i.e RBI order and is still charging the SMS charges from their customers with a minimum of Rs. 15/- per quarter. SBI issued their order for  rates of SMS alert service w.e.f 1st June 2013 whereas RBI issued directions on 26th November 2013 to charge customers on actual usage basis. Since RBI is the regulatory body for banking services in India, all banks including PSU banks are required to follow their directions/ regulations/advises. The charges in excess of actual usage can be very well termed as "Unethical Business Practices" and State Bank of India need to immediately look into such lapses. 

I have sent them a complaint through email on 2nd April and 4th April 2014 as well as using their online complaint handling system but the Bank has preferred not to respond till date. 

The banking customers normally does not notice such charges but if we see the size of the customership of the banks, such unethical charging must be  adding to crores of rupees. 

It is expected that State Bank of India (SBI) would soon realise such unethical business and decide to refund the excess amount being charged from their customers in violation of RBI rules. 

The link to the above article is being mailed to Chairman, SBI and RBI for their comment and shall be incorporated in the article on receipt of the same.