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Friday, March 9, 2012

Why Company do not want to share details for consumer grievance system

If some company is found hesitant to share details of the consumer grievance redressal system, it gives a feeling that company would not like to get disturbed when their customers are getting disturbed due to non-providing of contractual services to the customers.

Star Health and Insurance and Axis Bank are feeling un-comfortable when I asked the contact details of the customer care department and the escalation matrix of the complaint redressal. Axis Bank refused to give contact number of their chief executive on the pretext that the chief executive is too big to be approached. The great Mahatma Gandhi said " The customer is not an outsider on our business. He is a part of it" " We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so:

It is now for the customers to decide if they would like to choose such companies as their service providers and feel un-comfortable when those customers need them for redressal to their complaints. I shall update readers as and when they feel comfortable in sharing such details.