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Saturday, April 16, 2011

Telecom in India- Quality of Service Benchmark

As earlier brought out that the telecom services in India are regulated by Telecom Authority of India (TRAI) who are laying down the benchmark of the services.

As per the regulation, the telephone connection can not remain unfunctional for more than 3 working days. If it remains dead for more than 3 days of lodging your complaint, the companies have been mandated to provide rental rebate as penalty. It is prescribed as below:

1. Connection not working for more than 3 days but less than 7 days  :  7 days rental rebate
2. Connection not working for more than 7 days but less than 15 days:  15 days rental rebate
3. Connection not working for more than 15 days                               :  30 days rental rebate

All customers are advised to ensure that rental rebate as per above is provided to them. Remember, you as a customer can ensure that the companies do provide the quality of services as per regulation. Enforcement is a step towards empowerment and improving further the quality of services.

Monday, April 11, 2011

Misleading Advertisements by BSNL

The telecom industry in India is regulated by Telecom Regulatory Authority of India. Besides several corporates Telecom Service Providers, two PSUs namely BSNL and MTNL are also providing telecom services. There have been several violations by the telecom companies and PSU has also been added in the list of violators.

If the PSU has also startedons violating regulations of the Govt., the regulators should get awakened. BSNL has recently came out with an advertisement announcing a scheme of the free mobile connection with BSNL landline subscribers, the salient features have been:

1. Free call between landline and the mobile (absolutely free)
2. Rs. 0.20 per minute call between one selected BSNL local number and the mobile.

Faridabad falls under the service areas of BSNL and this scheme has also been advertised in Faridabad. Surprisingly the mobile connection of BSNL comes under Roaming as soon as the subscribers enters Faridabad in his home town and hence all calls including incoming call becomes chargeable, what to talk of free calls. Hence the scheme as above becomes redundant and amounts to mislead the subscribers. This situation is likely to be everywhere where MTNL is providing mobile services and BSNL mobile connections would be in roaming in those areas. The example could be NCR cities like Faridabad, Noida, Gurgaon and sorrounding areas of Mumbai.

The next surprising fact is that BSNL do not have any technology wherein the subscriber during roaming can recharge his mobile. Have any subscriber of other service provider like Airtel, Vodface, Tata is facing such problem.

The matter was also taken up by me with the regulator i.e TRAI who seems to be the silent spectator. The intended customer should take care of while choosing their service provider.It is also requested that the customers facing such situation may please write their experience so that class action can be thought of.
vertisement, BSL,
The customers in general also are advised to ensure that rental rebate is provided to them in case the telephone connection remain dead for more than 3 days. I will be bringing out such advises in the next post.