Saturday, May 28, 2011

Delightful experience with PSU Insurance company

I had a chance to visit Oriental Insurance Company  DO office at Bata Chowk Faridabad for renewal of insurance poilicy for my Bike which was getting expired in next few hours. This policy was taken from another DO at Delhi through Mr. Ajay Sehgal for the past 4-5 years. I was surprised when I said the policy is getting expired in few hours and I need to extend it before it gets expired. I further conveyed that I am willing to send the cheque for the premium immediately. It surprised me when he further said he will depute a person on Monday for inspection against inspection fee and then renew the policy. The policy was in fact still valid.

I contacted another DO in Bata Chowk Faridabad and spoke to Mr. Mani Ram Administrative Officer and explained him the difficulty. He immediately advised me to come to his office for renewal alongwith a cheque. I was totally amazed the way he extended his help and I happily returned back with a cover note. What I wanted to mention here is that the success of organizations lies with the attitude of the employee like Mr. Mani Ram whether it is a private company or a PSU. My sincere appreciation for Mr. Mani Ram, Administrative Officer, Oriental Insurance Co. Ltd.,  Bata Chowk Faridabad.

Tuesday, May 10, 2011

Value Added Services (VAS) by Telecom Service Providers

As per TRAI regulations, the telecom companies can not activate any value added service. The value added service means any additional service which is chargeable and is not part of the tariff plan subscribed by the subscribers. Such services can be activated only against an explicit consent of the subscriber.

 It has been noticed that the companies do activate the services especially in prepaid connections and the customers who raise their voice, gets refund of the money through credit back and the other customers especially certain category of the customers who are either less educated or unable to raise the complaints continue sufferings of unethical deductions of the balance amount from their prepaid balances.

 It is being advised that the customers should not keep quite in case their service providers have activated such payable services without their explicit consent and insist for the refund irrespective of the value of which may be small. Such small small value transactions ultimately adds to crores of rupees for the companies.

Jago Grahak Jago.... Asserts your rights and discharge your responsibilities......