Tuesday, May 10, 2011

Value Added Services (VAS) by Telecom Service Providers

As per TRAI regulations, the telecom companies can not activate any value added service. The value added service means any additional service which is chargeable and is not part of the tariff plan subscribed by the subscribers. Such services can be activated only against an explicit consent of the subscriber.

 It has been noticed that the companies do activate the services especially in prepaid connections and the customers who raise their voice, gets refund of the money through credit back and the other customers especially certain category of the customers who are either less educated or unable to raise the complaints continue sufferings of unethical deductions of the balance amount from their prepaid balances.

 It is being advised that the customers should not keep quite in case their service providers have activated such payable services without their explicit consent and insist for the refund irrespective of the value of which may be small. Such small small value transactions ultimately adds to crores of rupees for the companies.

Jago Grahak Jago.... Asserts your rights and discharge your responsibilities......

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