tag:blogger.com,1999:blog-53158931679055837622024-03-18T13:25:26.083+05:30Grahakjago (S.K.Virmani)©Dedicated to consumer empowerment. Read and discuss policy issues affecting consumers at large. This blog belongs to S.K. Virmani in his personal capacity. He was last working as Project Manager, SCH Knowledge Resource Centre under Ministry of Consumer Affairs ( Ex- Project Manager of National Consumer Helpline- Jago Grahak Jago) and a consumer activist since 2005. He is one of the trustee of Central Council of VCA & PCA. Content Copyright Protected ©Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.comBlogger171125tag:blogger.com,1999:blog-5315893167905583762.post-38791072668078265882021-10-07T14:22:00.011+05:302021-10-09T17:56:10.240+05:30अगर आप भी हरयाणा के बिजली वितरण कंपनियों की इन सर्विसेज से परेशान हैं तो जानिए अपने अधिकार और सेवा में किसी भी त्रुटि होने पे अफसरों पर जुर्माना लगवाएं। Know your rights If you feel the requisite electricity services are not rendered within the stipulated timeline<p style="text-align: left;"><span style="font-size: medium;"> An article titled "<span face="Arial, Helvetica, sans-serif" style="background-color: white;"><span>जानिए आपके अधिकार अगर </span></span><span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">आप</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">सीवर</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">जाम</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">की</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">समस्या</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">को</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">लेके</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">अपने</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">नगर</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">निगम</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">से</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">काम</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">करवाने</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">में</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">परेशान</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">हो</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">रहे</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">हैं</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">? </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">या</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">आपको</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">जन्म</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">/ </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">मृत्यु</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">सर्टिफिकेट</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">या</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">किसी</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">अन्य</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">काम</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">कराने</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">में</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">दिक्कत</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">आ</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">रही</span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; line-height: 17.12px; text-align: justify;">है</span></span><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"><span><span>? </span><span>Are you a victim of poor service delivery of Municipal Corporations in Haryana?" was published in this blog, the link of which is as given below:</span></span></span></span></p><p><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"><span><span style="font-size: medium;"><a href="http://skvirmani-jagograhak.blogspot.com/2021/10/blog-post.html">http://skvirmani-jagograhak.blogspot.com/2021/10/blog-post.html</a></span></span></span></p><p><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"><span><span style="font-size: medium;">This article covered the services pertaining to Municipality Services. It contains the times lines which are specified for some of the Municipal Services with information on grievance handling system on three tier basis in case of any deficiency in services or non-rendering of services in stipulated timelines. It has also the provision to penalise the officials of Municipal Corporations in Haryana and share the penalty so collected with the affected citizens. </span></span></span></p><p><span face="Arial, sans-serif" style="background: white; line-height: 17.12px; text-align: justify;"><span><span style="font-size: medium;">Here is another blog pertaining to the electricity services by Haryana Distribution Companies provided by two PSU Discoms viz. DHBVN and UHBVN with the same set of grievance handling process on three tier basis. Hence the same is not repeated. The timelines for some of the services in the case of electricity with details of grievance officers are provided in the table given below:</span></span></span></p><p style="text-align: justify;"><span style="font-size: medium;"><span style="text-align: center;"><span lang="EN-US" style="font-family: "Times New Roman",serif;">Please <a href="https://drive.google.com/file/d/15qXgetnmABVqLU9Vj76nMm9aceFkzkbj/view?usp=sharing" target="_blank">Click here</a> </span></span><span style="font-family: "Times New Roman", serif; text-align: center;">to know the electricity services in Haryana which are stipulated to be provided within the specified timelines</span><span style="font-family: "Times New Roman", serif; text-align: center;">. The details of the designated authorities, first grievance authority and the second grievance authorities are also given therein. The readers are requested to seek the requisite services in writing to the designated authority and complain to the first and second grievance authorities in case the requisite services are not rendered within the specified time limits. The designated officials are liable to be penalised for their failures in rendering the services within the specified timelines. The recourse to such action shall empower the citizens for timely rendering of the services over a period of time as otherwise the citizens continue to be taken for granted. </span></span></p><p style="text-align: justify;"><b style="text-align: center;"><span lang="EN-US" style="font-family: "Times New Roman",serif;"><br /></span></b></p><p><br /></p>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com1tag:blogger.com,1999:blog-5315893167905583762.post-82670173598703145952021-10-02T21:17:00.004+05:302021-10-10T09:29:07.779+05:30Transacting with ATM cum Debit cards<p style="text-align: justify;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpih8owCBMO6lstyT7x6lOh4Pwv_xi9nslwaiFMIG2lhcXOCOObA155TLb6EijkbC_oCYEBq7W_4eWsp0tagkIjShj_LV3BUIHl2B0u_R3KqAoWIWdL3uXfCYm4MDe7KudC2sCWerEW0aW/s948/ATM+Cards.webp" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="533" data-original-width="948" height="180" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpih8owCBMO6lstyT7x6lOh4Pwv_xi9nslwaiFMIG2lhcXOCOObA155TLb6EijkbC_oCYEBq7W_4eWsp0tagkIjShj_LV3BUIHl2B0u_R3KqAoWIWdL3uXfCYm4MDe7KudC2sCWerEW0aW/s320/ATM+Cards.webp" width="320" /></a></div><br />With the invention of ATMs, the banking consumers have been facilitated with the ease of cash withdrawals or deposits of cash without waiting for banks to open or even one can withdraw the cash anytime anywhere. If you are moving far away from your base station, there is no need to carry the cash along with you during the journey. The cards can also be used for making payments against purchases. Even the money can also be transferred to others through ATM cards. In other words, <span face="Arial, sans-serif" style="text-align: left;">An ATM is a computerized machine that provides
consumers of banks the facility of accessing their accounts for dispensing cash
and to carry out other financial & non-financial transactions without the
need to visit the bank branch.</span> <p></p><p style="text-align: justify;"><span face="Arial, sans-serif">In addition to dispensing cash, ATMs may offer many other
services/facilities to consumers. Some of such services include:<o:p></o:p></span></p><blockquote style="border: none; margin: 0px 0px 0px 40px; padding: 0px;"><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><span style="font-family: Symbol; text-indent: -18pt;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> A</span></span><span face="Arial, sans-serif" style="text-indent: -18pt;">ccount Information</span></p></blockquote><blockquote style="border: none; margin: 0px 0px 0px 40px; padding: 0px;"><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><span style="font-family: Symbol; text-indent: -18pt;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif" style="text-indent: -18pt;">Cash Deposit</span></p></blockquote><blockquote style="border: none; margin: 0px 0px 0px 40px; padding: 0px; text-align: left;"><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><span style="font-family: Symbol; text-indent: -18pt;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif" style="text-indent: -18pt;">Regular Bill Payment</span></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><span style="font-family: Symbol; text-indent: -18pt;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face="Arial, sans-serif" style="text-indent: -18pt;">Mini / Short Statement Generation</span></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><span style="font-family: Symbol; text-indent: -18pt;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif" style="text-indent: -18pt;">PIN Change</span></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><span style="font-family: Symbol; text-indent: -18pt;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif" style="text-indent: -18pt;">Request for Cheque Book</span></p></blockquote><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><span><br /></span><span style="text-indent: -18pt;">A bank must offer to its savings bank account holders a minimum
number of free transactions at ATMs as under:</span></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face="Arial, sans-serif"><b>Transactions at a bank’s own ATM (On-Us
transactions) at any location</b></span><span face="Arial, sans-serif"><b>:</b> Banks should offer their
savings bank account holders a minimum of five free financial transactions in a
month, irrespective of the location of ATMs. Any number of non-cash withdrawal
transactions will be provided free.<o:p></o:p></span></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face="Arial, sans-serif"><b>Transactions at any other banks’ ATM (Off-Us
transactions) at Metro locations</b></span><span face="Arial, sans-serif">: In case of ATMs located in six
metro locations, viz. Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, and New Delhi,
banks shall offer their savings bank account holders a minimum of three free
transactions (including financial and non-financial transactions) in a month.<o:p></o:p></span></p><p style="text-align: justify;">
</p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face="Arial, sans-serif"><b>Transactions at any other banks’ ATM (Off-Us
transactions) at non-Metro locations</b></span><span face="Arial, sans-serif"><b>:</b> At any location, other than the
six metro locations as above, banks must offer its savings bank account holders
a minimum of five free transactions (including financial and non-financial
transactions) at other bank ATMs in a month.<o:p></o:p></span></p><p style="text-align: justify;"><span face="Arial, sans-serif" style="line-height: 115%;">The mandatory number of free transactions is
inclusive of financial and non-financial transactions at other bank ATMs.
However, non-cash withdrawal transactions (such as balance enquiry, cheque book
request, payment of taxes, funds transfer, etc.), on own bank ATMs are not to
be part of the number of free ATM transactions. Similarly, transactions that
fail on account of technical reasons like hardware, software, communication
issues; non-availability of currency notes in the ATM; and other declines
attributable directly / wholly to the bank/service provider; invalid PIN /
validations; etc., shall not be counted as valid ATM transactions for the consumer. Consequently, no charges thereon shall be levied.</span></p><p style="text-align: justify;"><span face="Arial, sans-serif" style="line-height: 115%;">Consumers can be charged for transactions at ATMs over
and above the mandated number of free transactions as indicated above. Presently, these charges cannot exceed a maximum of Rs. 20/- per
transaction (plus applicable taxes, if any) by the bank.</span></p><p style="text-align: justify;"><span face="Arial, sans-serif" style="line-height: 115%;">In the case of a failed ATM transaction, the banks
have been mandated to re-credit the customer’s account within 5 calendar days
from the date of the failed transaction.</span></p><p style="text-align: justify;"><span face="Arial, sans-serif" style="line-height: 115%;">The card issuing bank has to pay compensation of Rs.
100/- per day for delay in re-crediting the customer’s amount beyond 5 calendar
days from the date of the failed ATM transaction. The compensation has to be
credited to the account of the customer without any claim being made by the
customer.</span></p><p style="text-align: justify;"><span face="Arial, sans-serif" style="line-height: 115%;">The consumer can approach his / her bank and take up
the matter with them. Within 30 days of receiving a reply from the bank or in
case of non-receipt of a reply from the bank within 30 days, the customer can
take recourse to the Banking Ombudsman. </span></p><p style="text-align: justify;"><span face="Arial, sans-serif" style="line-height: 115%;"><b>General Advisories</b></span></p><p style="text-align: justify;">Consumers are advised to observe the following Do’s and Don’ts to keep
their transactions at ATMs / WLAs safe and secure :</p><blockquote style="border: none; margin: 0px 0px 0px 40px; padding: 0px; text-align: left;"><p style="text-align: justify;"><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif">Customer should conduct the ATM / WLA transaction in complete
privacy.</span></p><p style="text-align: justify;"><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif">Only one cardholder should enter and access the ATM / WLA kiosk
at a time.</span></p><p style="text-align: justify;"><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif">The cardholder should not lend his / her card to anyone.</span></p><p style="text-align: justify;"><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif">The cardholder should not write the PIN on the card.</span></p><p style="text-align: justify;"><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif">The cardholder should not share the PIN with anyone.</span></p><p style="text-align: justify;"><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif">The cardholder should not let anyone see the PIN while it is
being entered at the ATM.</span></p><p style="text-align: justify;"><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif">The cardholder should never use a PIN that could be easily
guessed.</span></p><p style="text-align: justify;"><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif">The cardholder should never leave the card in the ATM / WLA.</span></p></blockquote><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face="Arial, sans-serif">The cardholder should register his / her mobile number with the
card-issuing bank for getting alerts for transactions at ATMs / WLAs. Any
unauthorized card transaction in the account, if observed, should be
immediately reported to the card-issuing bank.<o:p></o:p></span></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face="Arial, sans-serif">The cardholder should be vigilant and check if any extra device/s
is/are attached to the ATMs / WLAs. The device/s may be put in place to
capture customer data fraudulently; if found, the security guard/bank / WLA
entity should be informed immediately.<o:p></o:p></span></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face="Arial, sans-serif">The cardholder should keep an eye on suspicious movement/s of
people around the ATMs / WLAs. He / She should be careful of strangers trying
to engaging him/her in conversation or offering assistance/help in
operating the ATM.<o:p></o:p></span></p><p style="margin-left: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: Symbol;">·<span style="font-family: "Times New Roman"; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> T</span></span><span face="Arial, sans-serif">he cardholder should remember that bank officials never ask for
card details or PIN over telephone/email. So, he/she should not respond to
any such communication from anyone indicating that they represent his / her
bank.<o:p></o:p></span></p><p class="head" style="text-align: justify;"><span face="Arial, sans-serif">In case the card is lost or stolen, the consumer is advised to contact<b> </b></span><span face="Arial, sans-serif">the card-issuing bank immediately on noticing the
loss/theft of the card and should request the bank to block the card.</span></p><p style="text-align: justify;">However, usage of ATM cards attracts charges and the present posts deal with smart usage of these cards. The following charges are charged by the banks. These charges are mandated to be made available on the bank's website. </p><p style="text-align: justify;">Card Issuance Fee: It varies from banks to banks. While many banks are issuing cards free of cost for a certain category of consumers, the other banks may charge a fee ranging from Rs. 100/- upwards. In addition to the card issuance fee, the banks are also charging an annual maintenance fee. One of the criteria prominently is based on the minimum balance to be maintained in the accounts. In case the card is lost, the duplicate card can be got issued after the existing card is blocked for its misuse. The duplicate card can be issued with or without a fee. </p><p style="text-align: justify;">Transaction Fee: As per rules and regulations of the Reserve Bank of India, all commercial banks are required to offer a total of 8 free transactions absolutely free of cost without charging any fee as under:</p><p style="text-align: justify;">A minimum of five transactions per month in the bank's own ATMs and three transactions in other banks ATMs. While the banks are free to charge the transaction fees for the additional transaction, banks are also free not to charge any fee beyond these limits. Many banks are offering limitless transactions in their own bank ATMs or any other Bank ATMs. The transactions could be financial as well as non-financial. The financial transactions are those transactions where the money is withdrawn and non-financial transactions are like balance inquiry to know the balance amount in the account or changing the PIN etc, </p>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-55486559001935943782021-10-01T11:49:00.005+05:302021-10-10T09:16:50.405+05:30जानिए आपके अधिकार अगर आप सीवर जाम की समस्या को लेके अपने नगर निगम से काम करवाने में परेशान हो रहे हैं? या आपको जन्म/ मृत्यु सर्टिफिकेट या किसी अन्य काम कराने में दिक्कत आ रही है? <p><span style="background-color: white; font-family: Arial, Helvetica, sans-serif;"><span style="color: #660000;"><b>जानिए आपके अधिकार अगर </b></span></span><b><span style="color: #990000;"><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">आप</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">सीवर</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">जाम</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">की</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">समस्या</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">को</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">लेके</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">अपने</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">नगर</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">निगम</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">से</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">काम</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">करवाने</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">में</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">परेशान</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">हो</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">रहे</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">हैं</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">? </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">या</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">आपको</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">जन्म</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">/ </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">मृत्यु</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">सर्टिफिकेट</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">या</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">किसी</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">अन्य</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">काम</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">कराने</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">में</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">दिक्कत</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">आ</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">रही</span><span face="Arial, sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;"> </span><span face=""Nirmala UI", sans-serif" style="background: white; font-size: 12pt; line-height: 107%; text-align: justify;">है</span></span></b><span face="Arial, sans-serif" style="background: white; line-height: 107%; text-align: justify;"><b><span style="color: #990000;"><span style="font-size: 12pt;">? </span><span style="font-size: medium;">Are you a victim of poor service delivery of Municipal Corporations in Haryana? </span></span></b><span style="font-size: medium;"><br /></span></span></p>
<p class="MsoNormal" style="text-align: left;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinAk8LpgSgkpn97VF590s5Y-A7vNXDckQZePW4NpQ9yE0Aff6AqaZ40rzJ0y-IgMAgc_1W76yPNj_TkMxoPtQ9nvI36l47SRzYQ7AdAUtb0Xn9M5nIlhDzrkcz3ctGPvMM8KSXAAM-HY9S/s2048/MCF_RTS1.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2048" data-original-width="1245" height="256" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinAk8LpgSgkpn97VF590s5Y-A7vNXDckQZePW4NpQ9yE0Aff6AqaZ40rzJ0y-IgMAgc_1W76yPNj_TkMxoPtQ9nvI36l47SRzYQ7AdAUtb0Xn9M5nIlhDzrkcz3ctGPvMM8KSXAAM-HY9S/w232-h256/MCF_RTS1.jpg" width="232" /></a><span style="font-size: medium;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinAk8LpgSgkpn97VF590s5Y-A7vNXDckQZePW4NpQ9yE0Aff6AqaZ40rzJ0y-IgMAgc_1W76yPNj_TkMxoPtQ9nvI36l47SRzYQ7AdAUtb0Xn9M5nIlhDzrkcz3ctGPvMM8KSXAAM-HY9S/s2048/MCF_RTS1.jpg" style="margin-left: 1em; margin-right: 1em;"></a><span face="Arial, sans-serif" style="text-align: justify;">Some of the municipality
servic</span></span><span face="Arial, sans-serif" style="font-size: 12pt; text-align: justify;">es in Haryana includes:</span></p>
<p class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo2; text-align: justify; text-indent: -18pt;"></p><ul><li><span face="Arial, sans-serif" style="font-size: 12pt; text-indent: -18pt;"> Registration of Birth/ Death and Issue of
certificates</span></li><li><span style="text-indent: -18pt;"> Water Supply and Sewage Management</span></li><li><span style="text-indent: -18pt;"> Maintenance of parks</span></li><li><span lang="EN-US" style="font-family: Wingdings; font-size: 12pt; line-height: 107%; text-indent: -18pt;"><span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face="Arial, sans-serif" lang="EN-US" style="font-size: 12pt; line-height: 107%; text-indent: -18pt;">Installation and maintenance of street lights</span></li><li><span style="text-indent: -18pt;"> Repair, construction and maintenance of internal
roads</span></li><li><span face="Arial, sans-serif" style="font-size: 12pt; text-indent: -18pt;"> Removal of garbage</span></li><li><span lang="EN-US" style="font-family: Wingdings; font-size: 12pt; line-height: 107%; text-indent: -18pt;"><span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face="Arial, sans-serif" lang="EN-US" style="font-size: 12pt; line-height: 107%; text-indent: -18pt;">Health services</span></li><li><span lang="EN-US" style="line-height: 107%; text-indent: -18pt;"><span style="font-size: xx-small;"> </span></span><span face="Arial, sans-serif" lang="EN-US" style="font-size: 12pt; line-height: 107%; text-indent: -18pt;">Other services</span></li></ul><!--[if !supportLists]--><p></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" lang="EN-US" style="font-size: 12pt; line-height: 107%;">Govt of Haryana has notified
some of the services to be delivered within certain time limits failing which
the designated officers are liable to be penalized/ disciplinary action taken
and the affected citizen can also be paid out of such amount so collected from
the designated officer as penalty for untimely or non-delivery of the requisite
services. <o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" lang="EN-US" style="font-size: 12pt; line-height: 107%;"></span></p><div class="separator" style="clear: both; text-align: left;"><div style="margin-left: 1em; margin-right: 1em; text-align: justify;"></div></div><br /><div style="text-align: justify;">The present article
deals with some of the utility services of the Urban Local Bodies, Municipalities
for the purpose of dissemination of information to the citizens of Haryana and
the recourse available to the citizens if the services are not rendered within
the notified time lines. It is expected that the dissemination of the
information would be one of the steps to empower the citizens through an
awareness. Citizens are advised to discharge their responsibilities before asserting
these rights and one of the responsibilities includes to speak up and take up
the grievances in case, the citizen feel being humiliated and their rights to
the listed/ notified services being compromised.<div class="separator" style="clear: both; text-align: right;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgW8YwndMTtS8SNWsH0hXpxqxjJvU25aU14HxFaSn9bfcjANFIq2VppgToaNC-YyGj7K33xLGyz-5559flXRRK0qxiMdIw7Qbmlo-LXT3VhPvj1Ih-rn5Uv1JQRFzoEd_NdKhUDyzbb6IGi/s2048/MCF_RTS.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1629" data-original-width="2048" height="176" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgW8YwndMTtS8SNWsH0hXpxqxjJvU25aU14HxFaSn9bfcjANFIq2VppgToaNC-YyGj7K33xLGyz-5559flXRRK0qxiMdIw7Qbmlo-LXT3VhPvj1Ih-rn5Uv1JQRFzoEd_NdKhUDyzbb6IGi/w265-h176/MCF_RTS.jpg" width="265" /></a></div></div><o:p></o:p><p></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">While the services under consumer protection Act are
available to the consumers as defined under Consumer Protection Act, citizens
also have recourse available under Right to Information Act (RTI). Another
remedy that may be available to the citizens is Right to Service Act for some
of the utility’s services of revenue department, Urban Local Bodies, and
municipalities which are covered under Right to the Service Act with a view to provide<span style="letter-spacing: 0.7pt;"> </span>for<span style="letter-spacing: 0.95pt;"> </span>the
delivery<span style="letter-spacing: 0.5pt;"> </span>of<span style="letter-spacing: 0.2pt;"> </span>service<span style="letter-spacing: 1.35pt;"> </span>to<span style="letter-spacing: -0.2pt;"> </span>eligible<span style="letter-spacing: 1.05pt;">
</span>person<span style="letter-spacing: 0.2pt;"> </span>within<span style="letter-spacing: 0.1pt;"> </span>the
<span style="letter-spacing: -3.05pt;"> </span></span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">notified<span style="letter-spacing: 1.8pt;"> </span>rime<span style="letter-spacing: 0.85pt;"> limits </span>and<span style="letter-spacing: 1.4pt;"> </span>for<span style="letter-spacing: 1.3pt;"> </span>matters<span style="letter-spacing: 1.05pt;"> </span>connected<span style="letter-spacing: 1.7pt;"> </span>therewith<span style="letter-spacing: 1.4pt;"> </span>and </span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">incidental<span style="letter-spacing: 4.55pt;">
</span>thereto. The present article bring out an information on some of the municipality’s
services and citizens’ rights to the timely receipt of the listed services
within the notified time limits. The<span style="letter-spacing: 0.05pt;"> </span>State<span style="letter-spacing: 0.05pt;"> </span>Government<span style="letter-spacing: 3pt;"> </span>by<span style="letter-spacing: 3pt;"> </span>notification has
notified the<span style="letter-spacing: 0.05pt;"> </span><span style="letter-spacing: -0.05pt; mso-font-width: 105%;">Designated</span>
Officer,<span style="letter-spacing: 0.05pt;"> </span>First<span style="letter-spacing: 0.05pt;"> </span>Grievance<span style="letter-spacing: 0.05pt;"> </span>Redressal<span style="letter-spacing: 0.05pt;"> </span>Authority<span style="letter-spacing: 0.05pt;">
</span>and<span style="letter-spacing: 0.05pt;"> </span>Second<span style="letter-spacing: 0.75pt;"> </span>Grievance<span style="letter-spacing: 0.85pt;">
</span>Redressal<span style="letter-spacing: -0.25pt;"> </span>Authority for the
notified services. Some of the notified services with time limits and details
of the designated officer, first grievance redressal authority and second
grievance redressal authority are as listed in this article. </span></p><p class="MsoNormal" style="text-align: justify;"><span style="font-size: 14pt; text-align: center; text-indent: -18pt;">Time lines specified for delivery of </span><span style="font-size: 14pt; text-align: center; text-indent: -18pt;">Municipal Services/ Urban Local Bodies to
Citizens</span><span style="font-size: 14pt; text-align: center; text-indent: -18pt;"> </span></p><div class="WordSection1"><p align="center" class="MsoNormal" style="mso-pagination: widow-orphan; text-align: center; text-autospace: ideograph-numeric ideograph-other;"><span lang="EN-US" style="font-size: 14pt;"><a href="https://drive.google.com/file/d/12gLeR05-RmhqZgN0zJGN3lFaZLMa303C/view?usp=sharing" target="_blank">Municipal Services (click here)</a> <o:p></o:p></span></p>
</div><p class="MsoListParagraph" style="mso-list: l1 level1 lfo3; text-align: justify; text-indent: -18pt;">
<span face=""Arial",sans-serif" lang="EN-US" style="font-size: 14pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Arial; mso-fareast-language: EN-US;"><br clear="all" style="break-before: page; mso-break-type: section-break; page-break-before: always;" /></span></p><p class="MsoListParagraph" style="mso-list: l1 level1 lfo3; text-align: justify; text-indent: -18pt;"><!--[endif]--><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Providing of service </span></b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">The Designated Officers have been notified who shall
provide<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: -0.5pt;"> </span>service<span style="letter-spacing: 0.55pt;"> </span>to<span style="letter-spacing: 0.55pt;"> </span>the<span style="letter-spacing: 0.85pt;"> </span>eligible<span style="letter-spacing: 0.8pt;"> </span>person<span style="letter-spacing: 1.05pt;"> </span>within<span style="letter-spacing: 0.8pt;"> </span>the notified<span style="letter-spacing: 1.35pt;"> </span>time<span style="letter-spacing: 0.2pt;"> </span>limit. In case
the designated officers fails to render the services, the citizen can appeal
before the first grievance officer and second grievance officer. If the citizen
is aggrieved of the order of 2<sup>nd</sup> grievance redressal officer, the
citizen can file application before the Commission for the Revision. <span style="letter-spacing: 0.85pt;"><o:p></o:p></span></span></p>
<p class="MsoListParagraph" style="mso-list: l1 level1 lfo3; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><b><span face=""Arial",sans-serif" style="color: #3d3b3d; font-size: 12pt; line-height: 107%; mso-fareast-font-family: Arial; mso-font-width: 105%;">2.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Procedure<span style="letter-spacing: 0.05pt;"> </span>for<span style="letter-spacing: 0.05pt;"> </span>obtaining<span style="letter-spacing: 0.05pt;"> </span>service<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; letter-spacing: 0.05pt; line-height: 107%;">The
citizen is required to</span><b><span face="Arial, sans-serif" style="font-size: 12pt; letter-spacing: 0.05pt; line-height: 107%;"> </span></b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">make a written request or in a specified application form to<span style="letter-spacing: 3pt;"> </span>the<span style="letter-spacing: 3pt;"> </span>Designated
Officer<span style="letter-spacing: 0.05pt;"> </span>for<span style="letter-spacing: -0.6pt;"> </span>obtaining<span style="letter-spacing: 0.75pt;"> the requisite </span>service. The Designated
Officer shall, on receipt of an application<span style="letter-spacing: 0.05pt;">
for the service is either to</span><span style="letter-spacing: 0.65pt;"> </span>provide<span style="letter-spacing: 2.7pt;"> </span>service<span style="letter-spacing: 2.7pt;">
</span>or<span style="letter-spacing: 2.65pt;"> </span>reject<span style="letter-spacing: 0.35pt;"> </span>the<span style="letter-spacing: 0.15pt;"> </span>application
within<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>notified<span style="letter-spacing: 0.05pt;"> </span>time<span style="letter-spacing: 0.05pt;"> </span>limit<span style="letter-spacing: 0.05pt;"> </span>and<span style="letter-spacing: 0.05pt;"> </span>in<span style="letter-spacing: 0.05pt;"> </span>case
of rejection <span style="letter-spacing: 0.05pt;">of </span>application,
the designated officer <span style="letter-spacing: 0.05pt;">is required to </span>record<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>reasons<span style="letter-spacing: 3pt;"> </span>in<span style="letter-spacing: 3pt;"> </span>writing<span style="letter-spacing: 3pt;"> </span>and intimate the<span style="letter-spacing: 0.05pt;"> </span>same<span style="letter-spacing: 0.45pt;"> </span>to<span style="letter-spacing: 0.15pt;"> </span>the<span style="letter-spacing: -0.05pt;"> </span>applicant. The Notified time limit
shall start from the date when requisite<span style="letter-spacing: 0.05pt;"> </span>complete<span style="letter-spacing: 0.4pt;"> </span>application<span style="letter-spacing: 1.8pt;"> </span>for<span style="letter-spacing: 2.65pt;"> </span>notified<span style="letter-spacing: 0.45pt;"> </span>service<span style="letter-spacing: 0.4pt;"> </span>is<span style="letter-spacing: 0.8pt;"> </span>received<span style="letter-spacing: 1.65pt;">
</span>by<span style="letter-spacing: 0.2pt;"> the </span>Designated Officer or a person subordinate to him authorized<span style="letter-spacing: 0.05pt;"> </span>to<span style="letter-spacing: 0.05pt;"> </span>receive<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>application.<span style="letter-spacing: 0.05pt;"> </span>Such<span style="letter-spacing: 0.05pt;"> </span>applications
are required to be acknowledged.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-list: l1 level1 lfo3; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><b><span face=""Arial",sans-serif" style="color: #3d3b3d; font-size: 12pt; line-height: 107%; mso-fareast-font-family: Arial;">3.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">First appeal. </span></b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Any eligible person, whose application for<span style="letter-spacing: 0.05pt;"> </span>obtaining service is rejected under or<span style="letter-spacing: 0.05pt;"> </span>who is not<span style="letter-spacing: 0.05pt;"> </span>provided the service within the notified time limit,<span style="letter-spacing: 0.05pt;"> </span>may<span style="letter-spacing: 0.05pt;"> </span>file
an appeal<span style="letter-spacing: 0.05pt;"> </span>to<span style="letter-spacing: 0.05pt;"> </span>the First Grievance<span style="letter-spacing: 0.05pt;"> </span>Redressal
Authority<span style="letter-spacing: 0.05pt;"> </span>within thirty days from the
date of rejection or the expiry of the<span style="letter-spacing: 0.05pt;"> </span>notified<span style="letter-spacing: 0.45pt;"> </span>time<span style="letter-spacing: 0.4pt;"> </span>limit,<span style="letter-spacing: -0.1pt;"> </span>as<span style="letter-spacing: 0.3pt;"> </span>the<span style="letter-spacing: -0.5pt;"> </span>case<span style="letter-spacing: 0.3pt;"> </span>may<span style="letter-spacing: 0.4pt;"> </span>be:</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">The First Grievance<span style="letter-spacing: 0.05pt;">
</span>Redressal<span style="letter-spacing: 0.05pt;"> </span>Authority<span style="letter-spacing: 0.05pt;"> </span>may<span style="letter-spacing: 0.05pt;"> </span>admit
the appeal after the expiry of thirty days if it is satisfied<span style="letter-spacing: 0.05pt;"> </span>that the appellant<span style="letter-spacing: 0.05pt;"> </span>was prevented by sufficient cause from filing<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: -0.5pt;"> </span>appeal<span style="letter-spacing: 0.85pt;"> </span>in<span style="letter-spacing: -0.15pt;"> </span>time.</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">The First<span style="letter-spacing: 0.05pt;"> </span>Grievance
Redressal Authority after considering the matter finds the grievance of the
citizen appears<span style="letter-spacing: 0.05pt;"> </span>to<span style="letter-spacing: 0.05pt;"> </span>be<span style="letter-spacing: 0.05pt;"> </span>genuine,<span style="letter-spacing: 0.05pt;"> </span>it<span style="letter-spacing: 0.05pt;"> </span>may<span style="letter-spacing: 0.05pt;"> </span>direct<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>Designated<span style="letter-spacing: 0.05pt;"> </span>Officer<span style="letter-spacing: 0.05pt;"> </span>to provide the<span style="letter-spacing: 0.05pt;"> </span>service<span style="letter-spacing: 0.05pt;">
</span>within<span style="letter-spacing: 0.05pt;"> </span>seven<span style="letter-spacing: 0.05pt;"> </span>working<span style="letter-spacing: 0.05pt;">
</span>days,<span style="letter-spacing: 0.05pt;"> </span>or such<span style="letter-spacing: 0.05pt;"> </span>period<span style="letter-spacing: 0.05pt;"> </span>as<span style="letter-spacing: 0.05pt;"> </span>may<span style="letter-spacing: 0.05pt;"> </span>be<span style="letter-spacing: 0.05pt;"> </span>specified by it and in case of default, to
appear before it in person<span style="letter-spacing: 0.05pt;"> </span>and<span style="letter-spacing: -0.45pt;"> </span>explain<span style="letter-spacing: 1.3pt;">
</span>reasons<span style="letter-spacing: 0.4pt;"> </span>thereof.</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">After<span style="letter-spacing: 0.05pt;"> </span>affording<span style="letter-spacing: 0.05pt;"> </span>an<span style="letter-spacing: 0.05pt;"> </span>opportunity<span style="letter-spacing: 0.05pt;"> </span>of<span style="letter-spacing: 0.05pt;"> </span>hearing<span style="letter-spacing: 0.05pt;"> </span>to<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>Designated<span style="letter-spacing: 0.05pt;"> </span>Officer and the eligible person,<span style="letter-spacing: 0.05pt;"> </span>the First Grievance<span style="letter-spacing: 0.05pt;"> </span>Redressal
Authority may pass a reasoned order in writing either<span style="letter-spacing: 0.05pt;"> </span>accepting<span style="letter-spacing: 0.05pt;"> </span>the appeal<span style="letter-spacing: 0.05pt;"> </span>or rejecting the same. Decision in appeal<span style="letter-spacing: 0.05pt;"> is required to be </span>communicated<span style="letter-spacing: 1.85pt;">
</span>to<span style="letter-spacing: 0.65pt;"> </span>both<span style="letter-spacing: 0.35pt;"> </span>the<span style="letter-spacing: -0.15pt;"> </span>parties<span style="letter-spacing: 0.6pt;"> </span>by<span style="letter-spacing: 0.35pt;"> </span>registered<span style="letter-spacing: 1.45pt;"> </span>post.</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">The first appeal<span style="letter-spacing: 0.05pt;"> is
required to </span>be<span style="letter-spacing: 0.05pt;"> </span>finally<span style="letter-spacing: 0.05pt;"> </span>disposed of<span style="letter-spacing: 0.05pt;"> </span> within a<span style="letter-spacing: 0.05pt;"> </span>period<span style="letter-spacing: 0.6pt;"> </span>of<span style="letter-spacing: -0.05pt;"> </span>thirty<span style="letter-spacing: 0.25pt;"> </span>days<span style="letter-spacing: -0.1pt;"> </span>of<span style="letter-spacing: 0.45pt;"> </span>its<span style="letter-spacing: -0.55pt;"> </span>receipt.</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-list: l1 level1 lfo3; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><b><span face=""Arial",sans-serif" style="color: #3d3b3d; font-size: 12pt; line-height: 107%; mso-fareast-font-family: Arial;">4.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Second appeal. </span></b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Any eligible person, whose appeal for<span style="letter-spacing: 0.05pt;"> </span>obtaining service is rejected or who is
not provided the service<span style="letter-spacing: 0.05pt;"> </span>within<span style="letter-spacing: -0.4pt;"> </span>the<span style="letter-spacing: -0.3pt;"> </span>time<span style="letter-spacing: -0.4pt;"> </span>specified<span style="letter-spacing: 0.6pt;">
</span>in<span style="letter-spacing: -0.4pt;"> </span>the<span style="letter-spacing: -0.4pt;"> </span>order<span style="letter-spacing: -0.6pt;"> </span>accepting the<span style="letter-spacing: -0.8pt;"> </span>appeal<span style="letter-spacing: 0.15pt;"> </span>by<span style="letter-spacing: -0.3pt;"> </span>the<span style="letter-spacing: -3.15pt;"> </span><span style="letter-spacing: -0.05pt;">First </span>Grievance Redressal Authority may
file appeal to<span style="letter-spacing: -0.45pt;"> </span>the<span style="letter-spacing: -0.3pt;"> </span>Second<span style="letter-spacing: -0.35pt;">
</span>Grievance<span style="letter-spacing: -0.45pt;"> </span>Redressal<span style="letter-spacing: -0.2pt;"> </span>Authority<span style="letter-spacing: -0.15pt;">
</span>within<span style="letter-spacing: -0.4pt;"> </span>sixty<span style="letter-spacing: -3.2pt;"> </span>days from the date of such rejection or
the expiry of the time<span style="letter-spacing: 0.05pt;"> </span></span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">specified<span style="letter-spacing: 0.6pt;"> </span>by<span style="letter-spacing: -0.4pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>First<span style="letter-spacing: -0.1pt;"> </span>Grievance<span style="letter-spacing: 0.05pt;"> </span>Redressal<span style="letter-spacing: 0.7pt;">
</span>Authority. The </span><span face="Arial, sans-serif" style="font-size: 12pt; letter-spacing: -0.05pt; line-height: 107%;">Second Grievance </span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Redressal Authority may<span style="letter-spacing: -3.15pt;"> </span><span style="letter-spacing: -0.05pt;">admit</span><span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.05pt;">the</span><span style="letter-spacing: -0.8pt;"> </span><span style="letter-spacing: -0.05pt;">appeal after</span><span style="letter-spacing: -0.65pt;"> </span><span style="letter-spacing: -0.05pt;">the</span><span style="letter-spacing: -0.4pt;"> </span><span style="letter-spacing: -0.05pt;">expiry</span><span style="letter-spacing: -0.25pt;"> </span><span style="letter-spacing: -0.05pt;">of</span><span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.05pt;">sixty</span><span style="letter-spacing: -0.4pt;"> </span><span style="letter-spacing: -0.05pt;">days</span><span style="letter-spacing: -0.2pt;"> </span><span style="letter-spacing: -0.05pt;">if</span>
<span style="letter-spacing: -0.05pt;">it</span><span style="letter-spacing: -0.35pt;">
</span><span style="letter-spacing: -0.05pt;">is</span><span style="letter-spacing: -0.55pt;"> </span><span style="letter-spacing: -0.05pt;">satisfied</span><span style="letter-spacing: -0.15pt;"> </span>that </span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">the appellant was prevented<span style="letter-spacing: 0.05pt;"> </span>by sufficient cause<span style="letter-spacing: 0.05pt;"> </span>from<span style="letter-spacing: 0.05pt;"> </span>filing the<span style="letter-spacing: 0.05pt;"> </span>appeal<span style="letter-spacing: 1.15pt;"> </span>in. time.</span><span face="Arial, sans-serif" style="font-size: 12pt; letter-spacing: -3.15pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">The second grievance redressal authority<span style="letter-spacing: 0.05pt;"> is required to </span>pass<span style="letter-spacing: 0.05pt;"> </span>a<span style="letter-spacing: 0.05pt;"> </span>reasoned<span style="letter-spacing: 0.05pt;"> </span>order in<span style="letter-spacing: 0.05pt;">
</span>writing either accepting the appeal and directing the Designated<span style="letter-spacing: 0.05pt;"> </span>Officer<span style="letter-spacing: 0.05pt;">
</span>to<span style="letter-spacing: 0.05pt;"> </span>provide service to the
eligible<span style="letter-spacing: 0.05pt;"> </span>person<span style="letter-spacing: 0.05pt;"> </span>within<span style="letter-spacing: 0.05pt;"> </span>seven<span style="letter-spacing: 0.05pt;"> </span>working days or within such period, as may
be specified or reject<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: -0.4pt;"> </span>same<span style="letter-spacing: 0.8pt;"> </span>in<span style="letter-spacing: 0.8pt;"> </span>writing<span style="letter-spacing: 0.4pt;"> </span>detailing<span style="letter-spacing: 0.35pt;"> </span>the<span style="letter-spacing: 0.15pt;"> </span>reasons<span style="letter-spacing: 0.35pt;"> </span>for<span style="letter-spacing: 0.55pt;"> </span>such<span style="letter-spacing: 0.3pt;"> </span>rejection provided<span style="letter-spacing: 0.05pt;"> </span>that<span style="letter-spacing: 0.05pt;"> </span>before<span style="letter-spacing: 0.05pt;"> </span>rejecting<span style="letter-spacing: 0.05pt;">
</span>the appeal, an opportunity<span style="letter-spacing: 0.05pt;"> </span>of<span style="letter-spacing: 0.05pt;"> </span>hearing<span style="letter-spacing: 0.05pt;">
</span>to<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>eligible<span style="letter-spacing: 0.05pt;"> </span>person<span style="letter-spacing: 0.05pt;"> </span>shall<span style="letter-spacing: 0.05pt;"> </span>be
granted<span style="letter-spacing: 0.05pt;"> </span>by<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>Second<span style="letter-spacing: 0.05pt;"> </span>Grievance<span style="letter-spacing: 0.5pt;">
</span>Redressal<span style="letter-spacing: 0.85pt;"> </span>Authority. Further
that an order made by the Second Grievance<span style="letter-spacing: 0.05pt;"> </span>Redressal
Authority under this section shall be communicated to<span style="letter-spacing: 0.05pt;"> </span>both<span style="letter-spacing: -0.15pt;"> </span>the<span style="letter-spacing: 0.4pt;"> </span>parties<span style="letter-spacing: 0.4pt;"> </span>by<span style="letter-spacing: 0.6pt;"> </span>registered<span style="letter-spacing: 0.15pt;">
</span>post. The appeal shall<span style="letter-spacing: 0.05pt;"> </span>be decided<span style="letter-spacing: 0.05pt;"> </span>by<span style="letter-spacing: 0.05pt;"> </span>the
Second<span style="letter-spacing: 0.05pt;"> </span>Grievance<span style="letter-spacing: 0.05pt;"> </span>Redressal<span style="letter-spacing: 0.05pt;">
</span>Authority<span style="letter-spacing: 0.05pt;"> </span>within a period of
sixty days from the date of receipt of appeal. as<span style="letter-spacing: 0.05pt;"> </span>far as<span style="letter-spacing: 0.1pt;"> </span>possible.<span style="letter-spacing: 0.05pt;"><o:p></o:p></span></span></p>
<p class="MsoListParagraph" style="mso-list: l1 level1 lfo3; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><b><span face=""Arial",sans-serif" style="color: #3d3b3d; font-size: 12pt; line-height: 107%; mso-fareast-font-family: Arial;">5.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Power to summon and inspection.</span></b><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">The First Grievance<span style="letter-spacing: 0.05pt;">
</span>Redressal<span style="letter-spacing: 0.05pt;"> </span>Authority<span style="letter-spacing: 0.05pt;"> </span>and<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>Second<span style="letter-spacing: 0.05pt;"> </span>Grievance<span style="letter-spacing: 0.05pt;"> </span>Redressal<span style="letter-spacing: 0.05pt;">
</span>Authority shall, while deciding an appeal under the provision of<span style="letter-spacing: 0.05pt;"> </span>this Act, have the same powers as are
vested in civil court while<span style="letter-spacing: 0.05pt;"> </span>trying<span style="letter-spacing: -0.3pt;"> </span>a<span style="letter-spacing: -0.4pt;"> </span>suit<span style="letter-spacing: -0.15pt;"> </span>under<span style="letter-spacing: -0.25pt;">
</span>the<span style="letter-spacing: -0.45pt;"> </span>Code<span style="letter-spacing: -0.3pt;"> </span>of<span style="letter-spacing: -0.35pt;"> </span>Civil<span style="letter-spacing: -0.05pt;"> </span>Procedure.<span style="letter-spacing: 0.3pt;"> </span>1908<span style="letter-spacing: -0.75pt;"> </span>(5<span style="letter-spacing: -0.3pt;"> </span>of<span style="letter-spacing: 0.35pt;"> </span>1908)<span style="letter-spacing: -3.2pt;"> </span>in<span style="letter-spacing: 0.3pt;"> </span>respect<span style="letter-spacing: 0.3pt;"> </span>of<span style="letter-spacing: 0.9pt;"> </span>the<span style="letter-spacing: 0.15pt;"> </span>following<span style="letter-spacing: 0.5pt;">
</span>matters,<span style="letter-spacing: 0.25pt;"> </span>namely: -</span><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left: 54pt; mso-add-space: auto; mso-list: l2 level1 lfo1; text-align: justify; text-indent: -36pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" style="color: #363438; font-size: 12pt; line-height: 107%; mso-fareast-font-family: Arial; mso-font-width: 105%;">i)<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">requiring<span style="letter-spacing: 1.05pt;"> </span>the<span style="letter-spacing: 1pt;"> </span>production<span style="letter-spacing: 1pt;"> </span>and<span style="letter-spacing: 0.5pt;"> </span>inspection<span style="letter-spacing: 1.4pt;"> </span>of<span style="letter-spacing: 0.85pt;"> </span>documents;</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 54pt; mso-add-space: auto; mso-list: l2 level1 lfo1; text-align: justify; text-indent: -36pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" style="color: #363438; font-size: 12pt; line-height: 107%; mso-fareast-font-family: Arial; mso-font-width: 105%;">ii)<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">issuing<span style="letter-spacing: 2.1pt;"> </span>summons<span style="letter-spacing: 2.45pt;"> </span>for<span style="letter-spacing: 3.05pt;"> </span>hearing<span style="letter-spacing: 2.65pt;"> </span>to<span style="letter-spacing: 2.6pt;"> </span>the<span style="letter-spacing: 3.1pt;"> </span>Designated<span style="letter-spacing: 1pt;"> </span>Officer<span style="letter-spacing: -3pt;"> </span>and<span style="letter-spacing: 0.25pt;"> </span>the<span style="letter-spacing: -0.45pt;"> </span>appellant;<span style="letter-spacing: 0.3pt;"> </span>and</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 54pt; mso-add-space: auto; mso-list: l2 level1 lfo1; text-align: justify; text-indent: -36pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" style="color: #363438; font-size: 12pt; line-height: 107%; mso-fareast-font-family: Arial; mso-font-width: 105%;">iii)<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">any<span style="letter-spacing: 0.6pt;"> </span>other<span style="letter-spacing: 0.45pt;"> </span>matter,<span style="letter-spacing: 0.85pt;"> </span>which<span style="letter-spacing: 1.35pt;"> </span>may<span style="letter-spacing: 1.1pt;"> </span>be<span style="letter-spacing: -0.15pt;"> </span>prescribed.</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 54pt; mso-add-space: auto; text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"> </span></p>
<p class="MsoListParagraphCxSpLast" style="mso-list: l1 level1 lfo3; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><b><span face=""Arial",sans-serif" style="color: #3d3b3d; font-size: 12pt; line-height: 107%; mso-fareast-font-family: Arial;">6.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Penalty</span></b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Where<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>Second<span style="letter-spacing: 0.05pt;"> </span>Grievance<span style="letter-spacing: 0.05pt;"> </span>Redressal<span style="letter-spacing: 0.05pt;">
</span>Authority is of the opinion that the Designated Officer and/or any<span style="letter-spacing: 0.05pt;"> </span>other official<span style="letter-spacing: 0.05pt;"> </span>involved in the
process of providing such service<span style="letter-spacing: 0.05pt;"> </span>has<span style="letter-spacing: 0.05pt;"> </span>failed<span style="letter-spacing: 0.05pt;"> </span>to<span style="letter-spacing: 0.05pt;"> </span>provide<span style="letter-spacing: 0.05pt;"> </span>service<span style="letter-spacing: 0.05pt;">
</span>without<span style="letter-spacing: 0.05pt;"> </span>sufficient<span style="letter-spacing: 0.05pt;"> </span>and<span style="letter-spacing: 0.05pt;"> </span>reasonable<span style="letter-spacing: 0.05pt;"> </span>cause,<span style="letter-spacing: 0.55pt;"> </span>it<span style="letter-spacing: -1.1pt;"> </span>.may<span style="letter-spacing: 1.05pt;"> </span>impose<span style="letter-spacing: 0.65pt;"> </span>a<span style="letter-spacing: 1.25pt;"> </span>lump<span style="letter-spacing: 0.1pt;"> </span>sum<span style="letter-spacing: 1.35pt;"> </span>penalty<span style="letter-spacing: 1.3pt;"> </span>on<span style="letter-spacing: 0.35pt;"> </span>the<span style="letter-spacing: 0.3pt;"> </span>Designated Of</span><span face="Arial, sans-serif" style="font-size: 12pt; letter-spacing: -0.05pt; line-height: 107%;">fice</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">r</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"> and<span style="letter-spacing: 0.65pt; mso-font-width: 108%;">/</span>or <span style="letter-spacing: 1.2pt;"> </span><span style="letter-spacing: -0.05pt; mso-font-width: 109%;">an</span>y <span style="letter-spacing: 1.4pt;"> </span>other <span style="letter-spacing: -1.45pt;"> </span>official <span style="letter-spacing: -1.05pt;"> </span><span style="letter-spacing: -0.05pt; mso-font-width: 105%;">involve</span>d <span style="letter-spacing: -0.45pt;"> </span><span style="letter-spacing: -0.05pt; mso-font-width: 107%;">i</span>n <span style="letter-spacing: -1.45pt;"> </span><span style="letter-spacing: -0.05pt; mso-font-width: 110%;">th</span>e <span style="letter-spacing: 1.1pt;"> </span>process <span style="letter-spacing: 1.45pt;"> </span>of providing such service, which shall not be less
than two hundred<span style="letter-spacing: 0.05pt;"> </span>and fifty rupees and
not more than five thousand rupees in each<span style="letter-spacing: 0.05pt;"> </span>case.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Where the Second Grievance Redressal Authority is of
the<span style="letter-spacing: 0.05pt;"> </span>opinion<span style="letter-spacing: 0.05pt;"> </span>that<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>Designated<span style="letter-spacing: 0.05pt;"> </span>Officer<span style="letter-spacing: 0.05pt;"> </span>and/or<span style="letter-spacing: 0.05pt;"> </span>any<span style="letter-spacing: 0.05pt;"> </span>other<span style="letter-spacing: 0.05pt;"> </span>official<span style="letter-spacing: 0.05pt;">
</span>involved in the process of providing such service has /have caused<span style="letter-spacing: 0.05pt;"> </span>undue delay in providing the service, it
may impose a penalty up<span style="letter-spacing: 0.05pt;"> </span>to the rate
of two hundred and fifty rupees per day for such delay<span style="letter-spacing: 0.05pt;"> </span>on<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>Designated<span style="letter-spacing: 0.05pt;"> </span>Officer<span style="letter-spacing: 0.05pt;"> </span>and/or<span style="letter-spacing: 0.05pt;"> </span>any<span style="letter-spacing: 0.05pt;"> </span>official<span style="letter-spacing: 0.05pt;"> </span>involved<span style="letter-spacing: 0.05pt;">
</span>in<span style="letter-spacing: 0.05pt;"> </span>the<span style="letter-spacing: 0.05pt;"> </span>process<span style="letter-spacing: 0.05pt;"> </span>of providing
such service, which shall not be more than<span style="letter-spacing: 0.05pt;"> </span>five<span style="letter-spacing: 0.25pt;"> </span>thousand<span style="letter-spacing: -0.25pt;">
</span>rupees<span style="letter-spacing: 0.55pt;"> </span>in<span style="letter-spacing: 0.15pt;"> </span>each<span style="letter-spacing: 0.65pt;"> </span>case.
</span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">The Designated Officer and/or any other official<span style="letter-spacing: 0.05pt;"> </span></span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">involved in the<span style="letter-spacing: 0.05pt;"> </span>process<span style="letter-spacing: 0.05pt;"> </span>of<span style="letter-spacing: 0.05pt;"> </span>providing
such<span style="letter-spacing: 0.05pt;"> </span>service shall be given a<span style="letter-spacing: 0.05pt;"> </span>reasonable<span style="letter-spacing: 0.05pt;"> </span>opportunity<span style="letter-spacing: 0.05pt;"> </span>of<span style="letter-spacing: 0.05pt;"> </span>being<span style="letter-spacing: 0.05pt;"> </span>heard<span style="letter-spacing: 0.05pt;"> </span>before<span style="letter-spacing: 0.05pt;"> </span>any<span style="letter-spacing: 0.05pt;"> </span>penalty<span style="letter-spacing: 0.05pt;"> </span>is<span style="letter-spacing: 0.05pt;"> </span>imposed.
The<span style="letter-spacing: 0.05pt;"> </span>Second<span style="letter-spacing: 0.05pt;"> </span>Grievance<span style="letter-spacing: 0.05pt;"> </span>Redressal<span style="letter-spacing: 0.05pt;"> </span>Authority<span style="letter-spacing: 0.05pt;">
</span>may,<span style="letter-spacing: 0.05pt;"> </span>by<span style="letter-spacing: 0.05pt;"> </span>an<span style="letter-spacing: 0.05pt;"> </span>order, give as
compensation an amount up to one thousand rupees<span style="letter-spacing: 0.05pt;"> </span>to the appellant to be paid by the Designated Officer or any
other<span style="letter-spacing: 0.05pt;"> </span>official,<span style="letter-spacing: 0.8pt;"> </span>as<span style="letter-spacing: 1.75pt;"> </span>the<span style="letter-spacing: -0.5pt;"> </span>case<span style="letter-spacing: 0.45pt;"> </span>may<span style="letter-spacing: 0.55pt;"> </span>be.<o:p></o:p></span></p>
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</span>and/or<span style="letter-spacing: 0.05pt;"> </span>any<span style="letter-spacing: 0.05pt;"> </span>other<span style="letter-spacing: 0.05pt;"> </span>official<span style="letter-spacing: 0.05pt;"> </span>involved in the process of providing such service
has/have failed<span style="letter-spacing: 0.05pt;"> </span>to discharge the
duties assigned without sufficient<span style="letter-spacing: 0.05pt;"> </span>and
reasonable cause, recommend disciplinary action<span style="letter-spacing: 0.05pt;"> </span>against the<span style="letter-spacing: 0.05pt;"> </span>defaulters
under the service rules applicable to them in addition<span style="letter-spacing: 0.05pt;"> </span></span><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">to<span style="letter-spacing: 0.6pt;"> </span>the<span style="letter-spacing: 1.25pt;"> </span>penalty<span style="letter-spacing: 1.6pt;"> so </span>imposed.<o:p></o:p></span></p>
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</span></span></b><!--[endif]--><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Revision of the Order<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-align: justify;"><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Any person who is aggrieved by the order of the<span style="letter-spacing: 0.05pt;"> </span>Second<span style="letter-spacing: 0.05pt;"> </span>Grievance<span style="letter-spacing: 0.05pt;"> Redressal</span> <span style="letter-spacing: 0.05pt;">Authority</span>, <span style="letter-spacing: 0.05pt;">may</span> <span style="letter-spacing: 0.05pt;">file </span>revision<span style="letter-spacing: 0.05pt;"> </span>before<span style="letter-spacing: 0.05pt;"> </span>the Commission<span style="letter-spacing: 0.05pt;"> </span>within a period of ninety days <span style="letter-spacing: -3pt;">froom</span><span style="letter-spacing: 0.85pt;"> </span>the<span style="letter-spacing: -0.05pt;"> </span>date<span style="letter-spacing: 0.1pt;"> </span>of<span style="letter-spacing: -0.1pt;"> </span>such<span style="letter-spacing: 0.3pt;"> </span>order.
However, The Commission may<span style="letter-spacing: 0.05pt;"> </span>entertain<span style="letter-spacing: 0.05pt;"> </span>the application<span style="letter-spacing: 0.05pt;"> </span>after the expiry of the said period of ninety days, if it is
satisfied<span style="letter-spacing: 0.05pt;"> </span>that the revision could<span style="letter-spacing: 0.05pt;"> </span>not<span style="letter-spacing: 0.05pt;"> </span>be
filed<span style="letter-spacing: 0.05pt;"> </span>in time due to a reasonable<span style="letter-spacing: 0.05pt;"> </span>cause.</span><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="mso-list: l1 level1 lfo3; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><b><span face=""Arial",sans-serif" style="color: #3d3b3d; font-size: 12pt; line-height: 107%; mso-fareast-font-family: Arial; mso-font-width: 105%;">8.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">
</span></span></b><!--[endif]--><b><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Display of services and
the notified<span style="letter-spacing: 0.05pt;"> </span>time<span style="letter-spacing: 0.05pt;"> </span>limit.<o:p></o:p></span></b></p>
<span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;">Notified<span style="letter-spacing: 0.05pt;"> </span>services<span style="letter-spacing: 0.05pt;"> </span>under<span style="letter-spacing: 0.05pt;"> </span>this
Act for which time limit have been framed<span style="letter-spacing: 0.05pt;"> </span>shall
be displayed locally and on website by the Secretary of the<span style="letter-spacing: 0.05pt;"> </span>Department<span style="letter-spacing: 0.8pt;"> </span>concerned<span style="letter-spacing: 1.55pt;"> </span>for<span style="letter-spacing: -0.25pt;"> </span>information<span style="letter-spacing: 1.25pt;"> </span>of<span style="letter-spacing: 0.8pt;"> </span>the<span style="letter-spacing: 0.15pt;"> </span>public. </span><div><span face="Arial, sans-serif" style="font-size: 12pt; line-height: 107%;"><br /></span></div><div><span face="Arial, sans-serif" style="color: red; line-height: 107%;">(Readers are requested to share the article with their contacts and in various social platform for wider awareness. You may also like to subscribe to the blog using your email id so that the articles are delivered to your mailbox)</span></div>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-81694993540964334452021-08-01T11:56:00.002+05:302021-10-04T07:14:38.687+05:30Responsibilities and Entitlement of Service Norms for PNG Consumers<p style="text-align: center;"> <b>Responsibilities and Entitlement of Service Norms for PNG Consumers</b></p><p class="MsoNormal" style="line-height: normal; margin-left: 18pt; text-align: justify;"><b><span face=""Arial",sans-serif" lang="EN-US">Getting new domestic connection</span></b></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">1.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face=""Arial",sans-serif" lang="EN-US">The
PNG supplier shall prominently display at its office and also on its website or
through newspaper advertisement, the procedure for applying for a new domestic
connection, the application format, amount of refundable security deposits and
list of documents required to be submitted along with application with a
facility for online submission and acceptance.<o:p></o:p></span></p><div class="separator" style="clear: both; text-align: left;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6sXFKz6NSkA98_Hi2Ji4DsOLxPo41PUfRzszpZt8K5Snqn2CWNLDBOUdsP9UGWyTTXqxBdDZBF4jf4JTzL_L-h8WWm0LTrnDtrq5lynaPefBQq4ffVkayYeg0a1yrWZnHC2uXjRlcnP9D/s300/PNG+connection.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="168" data-original-width="300" height="168" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6sXFKz6NSkA98_Hi2Ji4DsOLxPo41PUfRzszpZt8K5Snqn2CWNLDBOUdsP9UGWyTTXqxBdDZBF4jf4JTzL_L-h8WWm0LTrnDtrq5lynaPefBQq4ffVkayYeg0a1yrWZnHC2uXjRlcnP9D/s0/PNG+connection.jpg" width="300" /></a></div><p></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">2.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">Domestic
PNG customers can download the application form for new connection from the
website of the entity.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">3.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face=""Arial",sans-serif" lang="EN-US">Application
shall be made by the lawful owner of the premises and in case of tenant; it
shall be accompanied by a no-objection certificate from lawful owner.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 46.35pt; margin-right: 3.45pt; margin-top: .6pt; margin: 0.6pt 3.45pt 0cm 46.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l4 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">4.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The
entity may take an interest – free refundable security deposit from domestic
PNG customer towards security of the equipment and facilities including the
labour cost of installation towards last mile connectivity i.e. between the
riser isolation valve before the metering unit and the suraksha hose pipe
connecting the burner in the customer’s premises for an amount not exceeding
Rs.5,000/- for a single connection. This includes 10 mtr. of pipe up to the
metering unit, and 5 mtrs of pipe or tube from the metering unit up to the
excess flow check valve-cum-isolation valve and suraksha hose pipe of standard
size connecting to domestic PNG burner.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 46.35pt; margin-right: 3.35pt; margin-top: 3.95pt; margin: 3.95pt 3.35pt 0cm 46.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l4 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">5.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: 0.05pt;">I</span><span face=""Arial",sans-serif" lang="EN-US">f<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: 0.05pt;">i</span>n<span style="letter-spacing: 0.2pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>s<span style="letter-spacing: -0.1pt;">s</span>ess<span style="letter-spacing: -0.15pt;">m</span>e<span style="letter-spacing: 0.05pt;">n</span>t<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">n</span>t<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>y<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>n<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>pp<span style="letter-spacing: -0.1pt;">l</span><span style="letter-spacing: 0.05pt;">i</span>ca<span style="letter-spacing: -0.15pt;">t</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: 0.05pt;">i</span>s<span style="letter-spacing: 0.05pt;"> </span>n<span style="letter-spacing: 0.05pt;">o</span>t<span style="letter-spacing: 0.15pt;"> </span>p<span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">m</span>a
<span style="letter-spacing: -0.05pt;">fa</span>c<span style="letter-spacing: -0.05pt;">i</span>e<span style="letter-spacing: 1.4pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">bl</span>e<span style="letter-spacing: 1.4pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span>r<span style="letter-spacing: 1.25pt;"> </span>s<span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.1pt;">pp</span><span style="letter-spacing: 0.05pt;">l</span>y<span style="letter-spacing: 1.3pt;"> </span>d<span style="letter-spacing: -0.1pt;">u</span>e<span style="letter-spacing: 1.3pt;"> </span>to<span style="letter-spacing: 1.35pt;"> </span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">n</span>y<span style="letter-spacing: 1.3pt;"> </span><span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: -0.05pt;">o</span>n,<span style="letter-spacing: 1.25pt;"> </span><span style="letter-spacing: 0.05pt;">i</span>t<span style="letter-spacing: 1.6pt;"> </span>s<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">l</span>l
c<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">nv</span>ey
<span style="letter-spacing: 0.05pt;">i</span>ts<span style="letter-spacing: 2.85pt;">
</span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">j</span>ect<span style="letter-spacing: -0.05pt;">io</span>n<span style="letter-spacing: 2.85pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 2.8pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>ppl<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: -0.05pt;">a</span>t<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: 2.85pt;"> </span>w<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: 2.85pt;"> </span><span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: -0.05pt;">o</span>ns<span style="letter-spacing: 2.85pt;"> </span><span style="letter-spacing: -0.1pt;">th</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 2.8pt;"> </span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">l</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">n</span>g
<span style="letter-spacing: -0.1pt;">w</span><span style="letter-spacing: 0.05pt;">i</span>th
t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.25pt;">
</span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">fu</span>nd<span style="letter-spacing: -0.05pt;">a</span>b<span style="letter-spacing: -0.1pt;">l</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">d</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">p</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">i</span>t<span style="letter-spacing: 0.1pt;"> </span>to<span style="letter-spacing: 0.15pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>pp<span style="letter-spacing: -0.1pt;">l</span><span style="letter-spacing: 0.05pt;">i</span>cant
w<span style="letter-spacing: -0.05pt;">i</span>t<span style="letter-spacing: -0.1pt;">hi</span>n<span style="letter-spacing: 0.2pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">r</span>ty<span style="letter-spacing: 0.15pt;"> </span>d<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">y</span>s<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f <span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">c</span>e<span style="letter-spacing: 0.05pt;">i</span>pt<span style="letter-spacing: -0.15pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: -0.1pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>pp<span style="letter-spacing: -0.1pt;">l</span><span style="letter-spacing: 0.05pt;">i</span>ca<span style="letter-spacing: -0.15pt;">t</span><span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: 0.05pt;">o</span>n
<span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.05pt;">m</span>;<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 46.35pt; margin-right: 3.35pt; margin-top: 3.95pt; margin: 3.95pt 3.35pt 0cm 46.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l4 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">6.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">P<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.05pt;">o</span>v<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">d</span>e<span style="letter-spacing: 1.4pt;"> </span>c<span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: -0.1pt;">n</span>ec<span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: 1.55pt;"> </span>w<span style="letter-spacing: -0.05pt;">i</span>th<span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 1.6pt;"> </span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: -0.2pt;">r</span>ee<span style="letter-spacing: 1.55pt;"> </span><span style="letter-spacing: -0.05pt;">mo</span>nt<span style="letter-spacing: -0.05pt;">h</span>s<span style="letter-spacing: 1.55pt;"> </span><span style="letter-spacing: -0.05pt;">fro</span>m<span style="letter-spacing: 1.45pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 1.55pt;"> </span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">c</span>e<span style="letter-spacing: 0.05pt;">i</span>pt<span style="letter-spacing: 1.4pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f
c<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.05pt;">m</span>p<span style="letter-spacing: -0.1pt;">l</span>e<span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span>d<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>p<span style="letter-spacing: -0.15pt;">p</span><span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.1pt;">i</span>cat<span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: 0.05pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.05pt;">r</span>m<span style="letter-spacing: 0.05pt;"> </span>p<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.05pt;">o</span>v<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">d</span>ed<span style="letter-spacing: 0.15pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span>c<span style="letter-spacing: -0.05pt;">o</span><span style="letter-spacing: -0.1pt;">n</span>s<span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: 0.15pt;">e</span>r <span style="letter-spacing: 0.05pt;">i</span>s
<span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.05pt;">o</span>ca<span style="letter-spacing: -0.15pt;">t</span><span style="letter-spacing: 0.15pt;">e</span>d
w<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 2.5pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 2.55pt;"> </span>c<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.05pt;">ar</span><span style="letter-spacing: -0.1pt;">g</span>e<span style="letter-spacing: 2.6pt;"> </span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.2pt;">r</span>ea<span style="letter-spacing: 2.5pt;"> </span><span style="letter-spacing: 0.05pt;">i</span>nd<span style="letter-spacing: -0.1pt;">i</span>ca<span style="letter-spacing: -0.15pt;">t</span><span style="letter-spacing: 0.15pt;">e</span>d<span style="letter-spacing: 2.5pt;"> </span><span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 2.5pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 2.65pt;"> </span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">p</span>p<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">v</span><span style="letter-spacing: 0.15pt;">e</span>d<span style="letter-spacing: 2.35pt;"> </span><span style="letter-spacing: -0.1pt;">n</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">t</span>w<span style="letter-spacing: 0.1pt;">o</span><span style="letter-spacing: -0.05pt;">r</span>k
p<span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.05pt;">a</span>n
<span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: -0.1pt;">
</span>t<span style="letter-spacing: -0.1pt;">h</span>e e<span style="letter-spacing: 0.05pt;">n</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span>ty<span style="letter-spacing: 0.05pt;"> </span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">n</span>d
<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">qu</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span>d
<span style="letter-spacing: -0.1pt;">p</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">rm</span><span style="letter-spacing: -0.1pt;">i</span>ss<span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: -0.05pt;">o</span>n
<span style="letter-spacing: -0.05pt;">ar</span>e <span style="letter-spacing: 0.05pt;">o</span>bt<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">in</span><span style="letter-spacing: 0.15pt;">ed</span><o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 46.35pt; margin-right: 3.35pt; margin-top: 3.95pt; margin: 3.95pt 3.35pt 0cm 46.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l4 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">7.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">P<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.05pt;">o</span>v<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">d</span>ed<span style="letter-spacing: 1.8pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: -0.1pt;">th</span><span style="letter-spacing: 0.15pt;">e</span>r<span style="letter-spacing: 1.75pt;"> </span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: -0.05pt;">a</span>t<span style="letter-spacing: 1.65pt;"> </span><span style="letter-spacing: 0.05pt;">i</span>n<span style="letter-spacing: 1.75pt;"> </span>c<span style="letter-spacing: -0.15pt;">a</span><span style="letter-spacing: -0.1pt;">s</span>e<span style="letter-spacing: 1.75pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 1.7pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>ny<span style="letter-spacing: 1.7pt;"> </span><span style="letter-spacing: -0.1pt;">d</span>e<span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.05pt;">a</span>y<span style="letter-spacing: 1.65pt;"> </span><span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 1.75pt;"> </span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">b</span>t<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">n</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">n</span>g<span style="letter-spacing: 1.75pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e
<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">qu</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>e <span style="letter-spacing: -0.1pt;">p</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">rm</span><span style="letter-spacing: -0.1pt;">i</span>ss<span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: -0.05pt;">o</span>n <span style="letter-spacing: 0.05pt;">o</span>r n<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: 0.1pt;">n</span><span style="letter-spacing: 0.05pt;">-</span><span style="letter-spacing: -0.15pt;">f</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">b</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">l</span><span style="letter-spacing: 0.05pt;">i</span>ty <span style="letter-spacing: 0.05pt;">o</span>f
p<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.05pt;">o</span>v<span style="letter-spacing: 0.05pt;">i</span>d<span style="letter-spacing: -0.1pt;">i</span>ng
c<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">nn</span>ect<span style="letter-spacing: -0.05pt;">i</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: 1pt;"> </span><span style="letter-spacing: -0.1pt;">d</span><span style="letter-spacing: -0.05pt;">u</span>e<span style="letter-spacing: 1.15pt;"> </span><span style="letter-spacing: -0.1pt;">t</span>o<span style="letter-spacing: 0.95pt;"> </span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">c</span>hn<span style="letter-spacing: -0.1pt;">i</span>cal<span style="letter-spacing: 0.95pt;"> </span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">a</span>s<span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: 0.15pt;">s</span>,<span style="letter-spacing: 1pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e<span style="letter-spacing: 0.95pt;"> </span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">n</span>t<span style="letter-spacing: 0.05pt;">i</span>ty<span style="letter-spacing: 0.95pt;"> </span><span style="letter-spacing: -0.1pt;">s</span>h<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: 0.05pt;">l</span>l<span style="letter-spacing: 1.05pt;"> </span><span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.05pt;">r</span>m t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.45pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>p<span style="letter-spacing: -0.15pt;">p</span><span style="letter-spacing: 0.05pt;">li</span>c<span style="letter-spacing: -0.15pt;">a</span>nt<span style="letter-spacing: 0.4pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 0.25pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e<span style="letter-spacing: 0.45pt;"> </span>s<span style="letter-spacing: -0.15pt;">a</span><span style="letter-spacing: -0.05pt;">m</span>e<span style="letter-spacing: 0.4pt;"> </span>w<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 0.4pt;"> </span>th<span style="letter-spacing: -0.2pt;">r</span>ee<span style="letter-spacing: 0.5pt;"> </span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">nt</span>hs<span style="letter-spacing: 0.4pt;"> </span><span style="letter-spacing: -0.05pt;">fr</span><span style="letter-spacing: 0.05pt;">o</span>m<span style="letter-spacing: 0.25pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.45pt;"> </span>d<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">t</span>e
<span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: -0.1pt;">
</span><span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">c</span>e<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">p</span>t
<span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: -0.1pt;">
</span><span style="letter-spacing: -0.05pt;">a</span>ppl<span style="letter-spacing: -0.1pt;">i</span>cat<span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>nd <span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.15pt;">f</span><span style="letter-spacing: 0.05pt;">u</span>nd <span style="letter-spacing: -0.1pt;">th</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">s</span>ec<span style="letter-spacing: -0.05pt;">ur</span><span style="letter-spacing: 0.05pt;">i</span>ty
<span style="letter-spacing: -0.1pt;">d</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">p</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">i</span>t.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 46.35pt; margin-right: 3.3pt; margin-top: .55pt; margin: 0.55pt 3.3pt 0cm 46.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l4 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">8.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: 0.05pt;">I</span><span face=""Arial",sans-serif" lang="EN-US">n<span style="letter-spacing: 0.15pt;"> </span>c<span style="letter-spacing: -0.15pt;">a</span><span style="letter-spacing: -0.1pt;">s</span>e<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">n</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: 0.1pt;">n</span><span style="letter-spacing: 0.05pt;">-</span><span style="letter-spacing: -0.15pt;">f</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.15pt;">a</span>s<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">bi</span><span style="letter-spacing: 0.05pt;">li</span><span style="letter-spacing: -0.1pt;">t</span>y<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 0.1pt;"> </span>p<span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">v</span><span style="letter-spacing: 0.05pt;">i</span>d<span style="letter-spacing: -0.1pt;">i</span>ng<span style="letter-spacing: 0.05pt;"> </span>c<span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: -0.1pt;">n</span>ect<span style="letter-spacing: -0.05pt;">i</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: 0.05pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>nd
n<span style="letter-spacing: -0.05pt;">o</span><span style="letter-spacing: 0.35pt;">n</span>-
<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">fu</span>nd<span style="letter-spacing: 0.05pt;"> o</span>f<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">s</span>ec<span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.05pt;">i</span>ty<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">d</span>ep<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">i</span>t<span style="letter-spacing: 0.05pt;"> </span>w<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 0.4pt;"> </span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: -0.2pt;">r</span>ee<span style="letter-spacing: 0.35pt;"> </span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: -0.05pt;">o</span>nths,
t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.05pt;">
</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">n</span>t<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>y s<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">l</span>l<span style="letter-spacing: 0.05pt;"> </span>p<span style="letter-spacing: -0.05pt;">a</span>y
<span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">s</span>t
<span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: 0.05pt;">
</span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">s</span>ec<span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.05pt;">i</span>ty <span style="letter-spacing: -0.1pt;">d</span>ep<span style="letter-spacing: -0.05pt;">o</span>s<span style="letter-spacing: 0.05pt;">i</span>t
<span style="letter-spacing: -0.15pt;">a</span>t t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span>p<span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span>va<span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.1pt;">i</span>ng P<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">m</span>e<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: -0.15pt;">L</span>e<span style="letter-spacing: 0.05pt;">n</span><span style="letter-spacing: -0.1pt;">d</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">n</span>g<span style="letter-spacing: 0.1pt;"> </span>R<span style="letter-spacing: -0.1pt;">at</span>e<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: 0.05pt;">(</span><span style="letter-spacing: -0.1pt;">P</span>L<span style="letter-spacing: -0.05pt;">R</span>)<span style="letter-spacing: 0.1pt;"> </span>n<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: -0.1pt;">i</span>ed<span style="letter-spacing: 0.1pt;"> </span>by<span style="letter-spacing: 0.3pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span>St<span style="letter-spacing: -0.15pt;">a</span><span style="letter-spacing: -0.1pt;">t</span>e<span style="letter-spacing: 0.2pt;"> </span>B<span style="letter-spacing: -0.05pt;">a</span>nk<span style="letter-spacing: 0.05pt;"> o</span>f <span style="letter-spacing: -0.05pt;">I</span>n<span style="letter-spacing: -0.1pt;">d</span><span style="letter-spacing: 0.05pt;">i</span>a
<span style="letter-spacing: -0.05pt;">fr</span><span style="letter-spacing: 0.05pt;">o</span>m<span style="letter-spacing: -0.1pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span>d<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">t</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: -0.1pt;"> </span>s<span style="letter-spacing: 0.05pt;">ub</span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: -0.1pt;">i</span>ss<span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: 0.05pt;">o</span>n <span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">l</span>l
t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;">
</span>d<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">t</span>e <span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: -0.1pt;"> </span><span style="letter-spacing: -0.05pt;">r</span>e<span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">u</span>nd;<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" style="line-height: normal; margin-bottom: 0cm; margin-left: 46.35pt; margin-right: 3.3pt; margin-top: .55pt; margin: 0.55pt 3.3pt 0cm 46.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-pagination: none; text-align: justify; text-autospace: none;"><span face=""Arial",sans-serif" lang="EN-US"> </span></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; margin-left: 0cm; margin-right: 3.3pt; margin-top: .55pt; margin: 0.55pt 3.3pt 0cm 0cm; mso-layout-grid-align: none; mso-pagination: none; text-align: justify; text-autospace: none;"><b><span face=""Arial",sans-serif" lang="EN-US">Buying property with installed PNG connection<o:p></o:p></span></b></p><p class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-bottom: 0cm; margin-left: 46.35pt; margin-right: 3.3pt; margin-top: .55pt; margin: 0.55pt 3.3pt 0cm 46.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-pagination: none; text-align: justify; text-autospace: none;"><span face=""Arial",sans-serif" lang="EN-US"> </span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 46.35pt; margin-right: 3.35pt; margin-top: .5pt; margin: 0.5pt 3.35pt 0cm 46.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l4 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: 0.1pt; mso-fareast-font-family: Arial;">9.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: 0.05pt;">W</span><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: -0.1pt;">h</span><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: 0.15pt;">e</span><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: -0.2pt;">r</span><span face=""Arial",sans-serif" lang="EN-US">e<span style="letter-spacing: 0.45pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>n<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>pp<span style="letter-spacing: -0.1pt;">l</span><span style="letter-spacing: 0.05pt;">i</span>ca<span style="letter-spacing: -0.1pt;">n</span>t<span style="letter-spacing: 0.15pt;"> </span>h<span style="letter-spacing: -0.05pt;">a</span>s<span style="letter-spacing: 0.3pt;"> </span><span style="letter-spacing: -0.1pt;">p</span><span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.05pt;">r</span>c<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">s</span>ed<span style="letter-spacing: 0.25pt;"> </span>a<span style="letter-spacing: 0.2pt;"> </span>p<span style="letter-spacing: -0.05pt;">ro</span>p<span style="letter-spacing: 0.1pt;">e</span><span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: -0.1pt;">t</span>y<span style="letter-spacing: 0.3pt;"> </span><span style="letter-spacing: -0.1pt;">w</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: 0.3pt;"> </span>g<span style="letter-spacing: -0.05pt;">a</span>s<span style="letter-spacing: 0.15pt;"> </span>c<span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: -0.1pt;">ne</span>ct<span style="letter-spacing: -0.05pt;">i</span><span style="letter-spacing: 0.05pt;">o</span>n <span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.1pt;">y</span><span style="letter-spacing: 0.05pt;">i</span>ng
<span style="letter-spacing: 0.1pt;"> <o:p></o:p></span></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 36.0pt; margin-right: 3.35pt; margin-top: .5pt; margin: 0.5pt 3.35pt 0cm 36pt; mso-add-space: auto; mso-layout-grid-align: none; mso-pagination: none; text-align: justify; text-autospace: none;"><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: -0.1pt;"> d</span><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: 0.05pt;">i</span><span face=""Arial",sans-serif" lang="EN-US">s<span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">nn</span>ec<span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span>d, the buyer s<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">l</span>l <span style="letter-spacing: -0.05pt;">a</span>p<span style="letter-spacing: -0.15pt;">p</span><span style="letter-spacing: 0.05pt;">l</span>y
<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">t</span>o<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e <span style="letter-spacing: 0.25pt;"> </span>e<span style="letter-spacing: 0.05pt;">n</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span>ty
<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span>r “No <span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.1pt;">d</span><span style="letter-spacing: -0.05pt;">u</span>es <span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">r</span>t<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: -0.1pt;">i</span>ca<span style="letter-spacing: -0.15pt;">t</span><span style="letter-spacing: 0.15pt;">e</span>”,<span style="letter-spacing: -0.05pt;"> <o:p></o:p></span></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 36.0pt; margin-right: 3.35pt; margin-top: .5pt; margin: 0.5pt 3.35pt 0cm 36pt; mso-add-space: auto; mso-layout-grid-align: none; mso-pagination: none; text-align: justify; text-autospace: none;"><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: -0.05pt;"> i</span><span face=""Arial",sans-serif" lang="EN-US">f<span style="letter-spacing: -0.1pt;"> n</span><span style="letter-spacing: 0.05pt;">o</span>t <span style="letter-spacing: 0.05pt;">o</span>bt<span style="letter-spacing: -0.15pt;">a</span><span style="letter-spacing: -0.1pt;">in</span><span style="letter-spacing: 0.15pt;">e</span>d<span style="letter-spacing: -0.15pt;"> </span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">ar</span><span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: 0.15pt;">e</span>r<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">b</span>y t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span>p<span style="letter-spacing: -0.2pt;">r</span>e<span style="letter-spacing: -0.1pt;">v</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">o</span><span style="letter-spacing: 0.05pt;">u</span>s
<span style="letter-spacing: -0.05pt;">o</span>w<span style="letter-spacing: -0.05pt;">n</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">r</span>;<i><o:p></o:p></i></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 102.6pt; margin-right: 3.4pt; margin-top: .7pt; margin: 0.7pt 3.4pt 0cm 102.6pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -36pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">(i)<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> T</span></span><span face=""Arial",sans-serif" lang="EN-US"><span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 2.25pt;"> </span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">n</span>t<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>y<span style="letter-spacing: 2.25pt;"> </span>s<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">l</span>l<span style="letter-spacing: 2.25pt;"> </span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">n</span>t<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: -0.05pt;">a</span>te<span style="letter-spacing: 2.35pt;"> </span><span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 2.25pt;"> </span>wri<span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">n</span>g,<span style="letter-spacing: 2.2pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 2.35pt;"> </span>d<span style="letter-spacing: -0.1pt;">u</span>es<span style="letter-spacing: 2.25pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>r<span style="letter-spacing: 2.2pt;"> </span><span style="letter-spacing: 0.05pt;">i</span>s<span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: -0.05pt;">u</span>e<span style="letter-spacing: 2.35pt;"> </span>“<span style="letter-spacing: -0.1pt;">N</span>o
d<span style="letter-spacing: -0.1pt;">u</span><span style="letter-spacing: 0.15pt;">e</span>s
<span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">r</span>t<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.15pt;">f</span><span style="letter-spacing: 0.05pt;">i</span>ca<span style="letter-spacing: -0.15pt;">t</span><span style="letter-spacing: 0.05pt;">e</span>”
w<span style="letter-spacing: -0.05pt;">i</span>t<span style="letter-spacing: -0.1pt;">hi</span>n<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">v</span>en<span style="letter-spacing: 0.1pt;"> </span>d<span style="letter-spacing: -0.15pt;">a</span>ys<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.05pt;">fr</span><span style="letter-spacing: 0.05pt;">o</span>m t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span>d<span style="letter-spacing: -0.05pt;">a</span>te<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 0.25pt;"> </span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">c</span>e<span style="letter-spacing: 0.05pt;">i</span>pt <span style="letter-spacing: 0.05pt;">o</span>f
<span style="letter-spacing: -0.05pt;">a</span>ppl<span style="letter-spacing: 0.05pt;">i</span>ca<span style="letter-spacing: -0.15pt;">t</span><span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: 0.05pt;">o</span>n.<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" style="line-height: normal; margin-bottom: 0cm; margin-left: 102.6pt; margin-right: 3.4pt; margin-top: .7pt; margin: 0.7pt 3.4pt 0cm 102.6pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l6 level1 lfo2; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -36pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">(ii)<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: -0.1pt;">T</span><span face=""Arial",sans-serif" lang="EN-US">he<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: 0.05pt;">e</span>n<span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>y<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">s</span>h<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">l</span>l c<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.05pt;">m</span><span style="letter-spacing: -0.1pt;">pl</span>y<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">w</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e<span style="letter-spacing: 0.1pt;"> stipulated </span><span style="letter-spacing: -0.1pt;">se</span><span style="letter-spacing: -0.05pt;">r</span>v<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">c</span>e<span style="letter-spacing: 0.1pt;"> </span>sta<span style="letter-spacing: -0.1pt;">n</span>d<span style="letter-spacing: -0.05pt;">ar</span>ds<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span>r<span style="letter-spacing: -0.2pt;"> </span>e<span style="letter-spacing: 0.05pt;">x</span><span style="letter-spacing: -0.1pt;">i</span>st<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">n</span>g d<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.2pt;">m</span>est<span style="letter-spacing: -0.05pt;">i</span>c
c<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">n</span>s<span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.15pt;">r</span>s<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>pp<span style="letter-spacing: -0.1pt;">l</span>y<span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: 0.1pt;">n</span>g <span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span>r<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.05pt;">m</span><span style="letter-spacing: 0.05pt;">o</span>d<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.15pt;">f</span><span style="letter-spacing: 0.05pt;">i</span>cat<span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">n</span>s<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>r<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">ra</span>t<span style="letter-spacing: -0.05pt;">i</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: 0.05pt;">i</span>n<span style="letter-spacing: 0.15pt;"> </span>e<span style="letter-spacing: 0.05pt;">xi</span><span style="letter-spacing: -0.1pt;">s</span>t<span style="letter-spacing: -0.05pt;">i</span>ng<span style="letter-spacing: 0.3pt;"> </span><span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: -0.1pt;">n</span>ect<span style="letter-spacing: -0.05pt;">io</span><span style="letter-spacing: 0.05pt;">n</span>.<o:p></o:p></span></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; margin-left: 0cm; margin-right: 3.4pt; margin-top: .7pt; margin: 0.7pt 3.4pt 0cm 0cm; mso-layout-grid-align: none; mso-pagination: none; text-align: justify; text-autospace: none;"><b><span face=""Arial",sans-serif" lang="EN-US"> </span></b></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; margin-left: 0cm; margin-right: 3.4pt; margin-top: .7pt; margin: 0.7pt 3.4pt 0cm 0cm; mso-layout-grid-align: none; mso-pagination: none; text-align: justify; text-autospace: none;"><b><span face=""Arial",sans-serif" lang="EN-US">Alteration in the existing connection<o:p></o:p></span></b></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; margin-left: 0cm; margin-right: 3.4pt; margin-top: .7pt; margin: 0.7pt 3.4pt 0cm 0cm; mso-layout-grid-align: none; mso-pagination: none; text-align: justify; text-autospace: none;"><span face=""Arial",sans-serif" lang="EN-US"> </span></p><p class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-bottom: 0cm; margin-left: 46.35pt; margin-right: 3.4pt; margin-top: .45pt; margin: 0.45pt 3.4pt 0cm 46.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l4 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">10.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: 0.05pt;">I</span><span face=""Arial",sans-serif" lang="EN-US">n<span style="letter-spacing: 0.7pt;"> </span>ca<span style="letter-spacing: -0.1pt;">s</span>e<span style="letter-spacing: 0.8pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 0.75pt;"> </span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.15pt;">q</span><span style="letter-spacing: -0.05pt;">u</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">s</span>t<span style="letter-spacing: 0.8pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span>r<span style="letter-spacing: 0.6pt;"> </span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">ra</span>t<span style="letter-spacing: -0.05pt;">i</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: 0.7pt;"> </span><span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 0.8pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e<span style="letter-spacing: 1.05pt;"> </span>e<span style="letter-spacing: -0.05pt;">x</span><span style="letter-spacing: 0.05pt;">i</span>s<span style="letter-spacing: -0.1pt;">ti</span>ng<span style="letter-spacing: 0.75pt;"> </span>d<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.2pt;">m</span>est<span style="letter-spacing: -0.05pt;">i</span>c<span style="letter-spacing: 0.8pt;"> </span><span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: -0.1pt;">n</span>ect<span style="letter-spacing: -0.05pt;">io</span>n<span style="letter-spacing: 0.95pt;"> </span><span style="letter-spacing: -0.1pt;">i</span>n t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span>p<span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">m</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">s</span>e<span style="letter-spacing: 0.1pt;">s</span>,<span style="letter-spacing: -0.1pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e e<span style="letter-spacing: 0.05pt;">n</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>y s<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">l</span><span style="letter-spacing: 0.1pt;">l</span>- <o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 102.35pt; margin-right: 3.3pt; margin-top: .55pt; margin: 0.55pt 3.3pt 0cm 102.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l5 level1 lfo11; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -36pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">(i)<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">e<span style="letter-spacing: 0.05pt;">x</span><span style="letter-spacing: -0.05pt;">am</span><span style="letter-spacing: -0.1pt;">in</span>e<span style="letter-spacing: 1.55pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 1.4pt;"> </span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">c</span>h<span style="letter-spacing: -0.1pt;">n</span><span style="letter-spacing: 0.05pt;">i</span>c<span style="letter-spacing: -0.15pt;">a</span>l<span style="letter-spacing: 1.35pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">a</span>s<span style="letter-spacing: -0.05pt;">i</span>b<span style="letter-spacing: -0.1pt;">i</span><span style="letter-spacing: 0.05pt;">li</span><span style="letter-spacing: -0.1pt;">t</span>y<span style="letter-spacing: 1.6pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>nd<span style="letter-spacing: 1.4pt;"> </span><span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: 0.05pt;">o</span>st<span style="letter-spacing: 1.35pt;"> </span><span style="letter-spacing: -0.05pt;">o</span>f<span style="letter-spacing: 1.35pt;"> </span>ca<span style="letter-spacing: -0.1pt;">r</span><span style="letter-spacing: -0.05pt;">r</span>y<span style="letter-spacing: 0.05pt;">i</span>ng<span style="letter-spacing: 1.45pt;"> </span><span style="letter-spacing: -0.05pt;">o</span><span style="letter-spacing: 0.05pt;">u</span>t<span style="letter-spacing: 1.4pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e
<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">qu</span>es<span style="letter-spacing: -0.1pt;">t</span>ed<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">ra</span><span style="letter-spacing: -0.1pt;">ti</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: 0.1pt;"> </span>w<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: -0.1pt;">t</span>een<span style="letter-spacing: 0.2pt;"> </span>d<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">y</span>s
<span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 0.05pt;">
</span><span style="letter-spacing: -0.05pt;">r</span>e<span style="letter-spacing: -0.1pt;">c</span>e<span style="letter-spacing: 0.05pt;">i</span>v<span style="letter-spacing: -0.05pt;">i</span>ng s<span style="letter-spacing: -0.05pt;">u</span>ch
<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">qu</span>est; <o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 102.35pt; margin-right: 3.3pt; margin-top: .55pt; margin: 0.55pt 3.3pt 0cm 102.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l11 level1 lfo12; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -36pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">(i)<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: -0.1pt;">s</span><span face=""Arial",sans-serif" lang="EN-US">e<span style="letter-spacing: 0.15pt;">e</span>k<span style="letter-spacing: 0.3pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e<span style="letter-spacing: 0.45pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>pp<span style="letter-spacing: -0.05pt;">ro</span>val<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 0.35pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.5pt;"> </span><span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: 0.15pt;">e</span>r<span style="letter-spacing: 0.3pt;"> </span><span style="letter-spacing: -0.1pt;">b</span>y<span style="letter-spacing: 0.35pt;"> </span>p<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">vi</span>d<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">n</span>g<span style="letter-spacing: 0.4pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>n<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">s</span>t<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">ma</span><span style="letter-spacing: -0.1pt;">t</span>e<span style="letter-spacing: 0.35pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.25pt;"> </span><span style="letter-spacing: -0.1pt;">c</span>h<span style="letter-spacing: -0.05pt;">ar</span><span style="letter-spacing: -0.1pt;">g</span><span style="letter-spacing: 0.15pt;">e</span>s<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.1pt;">t</span>o<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.1pt;">b</span>e<span style="letter-spacing: 0.25pt;"> </span><span style="letter-spacing: -0.1pt;">b</span><span style="letter-spacing: -0.05pt;">or</span>ne<span style="letter-spacing: 0.35pt;"> </span><span style="letter-spacing: -0.1pt;">b</span>y<span style="letter-spacing: 0.15pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: 0.15pt;">e</span>r w<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.1pt;">i</span>ch<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.1pt;">s</span>h<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">l</span>l<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.1pt;">n</span><span style="letter-spacing: 0.05pt;">o</span>t
e<span style="letter-spacing: 0.05pt;">x</span><span style="letter-spacing: -0.1pt;">c</span>eed
t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;">
</span><span style="letter-spacing: -0.15pt;">a</span>ct<span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.15pt;">a</span>l c<span style="letter-spacing: -0.05pt;">o</span>st<span style="letter-spacing: -0.1pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f s<span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.1pt;">c</span>h <span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">ra</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">o</span>n; <o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 102.35pt; margin-right: 3.3pt; margin-top: .55pt; margin: 0.55pt 3.3pt 0cm 102.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l11 level1 lfo12; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -36pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">(ii)<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: 0.05pt;">e</span>nt<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>y<span style="letter-spacing: 0.1pt;"> </span>s<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.15pt;">a</span><span style="letter-spacing: 0.05pt;">l</span>l <span style="letter-spacing: -0.1pt;">w</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">bh</span><span style="letter-spacing: 0.05pt;">o</span>st<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e<span style="letter-spacing: 0.25pt;"> </span><span style="letter-spacing: -0.1pt;">g</span><span style="letter-spacing: 0.05pt;">ui</span><span style="letter-spacing: -0.1pt;">d</span>e<span style="letter-spacing: -0.05pt;">l</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">n</span>e<span style="letter-spacing: 0.25pt;">s</span>,<span style="letter-spacing: 0.05pt;"> </span>p<span style="letter-spacing: -0.05pt;">r</span>esc<span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">b</span>ed<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.05pt;">r</span>m<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>nd
stand<span style="letter-spacing: -0.05pt;">ar</span>d<span style="letter-spacing: 0.15pt;"> </span>s<span style="letter-spacing: -0.1pt;">ch</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">d</span><span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.1pt;">l</span>e<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f
r<span style="letter-spacing: -0.05pt;">a</span>te<span style="letter-spacing: 0.35pt;"> </span><span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span>r<span style="letter-spacing: 0.1pt;"> </span>va<span style="letter-spacing: -0.1pt;">ri</span><span style="letter-spacing: -0.05pt;">o</span><span style="letter-spacing: 0.05pt;">u</span>s<span style="letter-spacing: 0.25pt;"> </span><span style="letter-spacing: -0.1pt;">b</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">ll</span>s<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.05pt;">ma</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">a</span>l<span style="letter-spacing: 0.3pt;"> </span><span style="letter-spacing: -0.15pt;">a</span>nd
<span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.05pt;">a</span>b<span style="letter-spacing: -0.05pt;">o</span><span style="letter-spacing: 0.05pt;">u</span>r<span style="letter-spacing: -0.1pt;"> </span>c<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.05pt;">ar</span><span style="letter-spacing: -0.1pt;">g</span>es
<span style="letter-spacing: 0.05pt;">i</span>n <span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: 0.05pt;">i</span>s<span style="letter-spacing: -0.15pt;"> </span><span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span>g<span style="letter-spacing: -0.05pt;">ar</span>d;<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; margin-left: 102.35pt; margin-right: 3.3pt; margin-top: .55pt; margin: 0.55pt 3.3pt 0cm 102.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l11 level1 lfo12; mso-pagination: none; tab-stops: 121.0pt; text-align: justify; text-autospace: none; text-indent: -36pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">(iii)<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: 0.05pt;">o</span><span face=""Arial",sans-serif" lang="EN-US">n<span style="letter-spacing: 1.55pt;"> </span><span style="letter-spacing: -0.15pt;">a</span>c<span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">p</span>t<span style="letter-spacing: -0.05pt;">a</span>n<span style="letter-spacing: -0.1pt;">c</span>e<span style="letter-spacing: 1.55pt;"> </span>by<span style="letter-spacing: 1.45pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 1.5pt;"> </span>c<span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: 0.15pt;">e</span>r,<span style="letter-spacing: 1.5pt;"> </span>c<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.05pt;">m</span><span style="letter-spacing: -0.1pt;">pl</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">t</span>e<span style="letter-spacing: 1.45pt;"> </span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 1.55pt;"> </span>w<span style="letter-spacing: 0.1pt;">o</span><span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: -0.1pt;">k</span>s<span style="letter-spacing: 1.55pt;"> </span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">n</span>g
to t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.15pt;">a</span><span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">ra</span>t<span style="letter-spacing: -0.05pt;">i</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: -0.1pt;"> </span><span style="letter-spacing: 0.05pt;">i</span>n
t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: -0.15pt;">
</span>c<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">nn</span><span style="letter-spacing: 0.15pt;">e</span>c<span style="letter-spacing: -0.1pt;">ti</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">w</span><span style="letter-spacing: 0.05pt;">i</span>t<span style="letter-spacing: -0.1pt;">h</span><span style="letter-spacing: 0.05pt;">i</span>n <span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.2pt;">r</span>ty<span style="letter-spacing: 0.05pt;"> </span>d<span style="letter-spacing: -0.05pt;">a</span>y<span style="letter-spacing: 0.05pt;">s</span>;<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" style="line-height: normal; margin-bottom: 0cm; margin-left: 102.35pt; margin-right: 3.35pt; margin-top: 3.95pt; margin: 3.95pt 3.35pt 0cm 102.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l11 level1 lfo12; mso-pagination: none; tab-stops: 121.0pt; text-align: justify; text-autospace: none; text-indent: -36pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">(iv)<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US" style="letter-spacing: -0.05pt;">I</span><span face=""Arial",sans-serif" lang="EN-US">n
ca<span style="letter-spacing: -0.1pt;">s</span>e<span style="letter-spacing: 0.1pt;">
</span>t<span style="letter-spacing: -0.1pt;">h</span>e e<span style="letter-spacing: 0.05pt;">n</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span>ty <span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">j</span>e<span style="letter-spacing: -0.1pt;">c</span>ts t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">qu</span>est
<span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: -0.1pt;">
</span>t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">d</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: 0.15pt;">e</span>s<span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.05pt;">i</span>c <span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">n</span>s<span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: 0.15pt;">e</span>r <span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span>r<span style="letter-spacing: 0.1pt;"> </span>s<span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.1pt;">c</span>h<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: 0.05pt;">l</span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">ra</span><span style="letter-spacing: -0.1pt;">ti</span><span style="letter-spacing: 0.05pt;">o</span>n<span style="letter-spacing: 0.05pt;"> </span><span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: 0.15pt;"> </span><span style="letter-spacing: -0.1pt;">t</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">c</span>h<span style="letter-spacing: -0.1pt;">n</span><span style="letter-spacing: 0.05pt;">i</span>cal<span style="letter-spacing: 0.05pt;"> o</span>r<span style="letter-spacing: 0.1pt;"> </span>sa<span style="letter-spacing: -0.2pt;">f</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">t</span>y<span style="letter-spacing: 0.05pt;"> </span>c<span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.1pt;">n</span>s<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">d</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.05pt;">ra</span><span style="letter-spacing: -0.1pt;">ti</span><span style="letter-spacing: 0.05pt;">o</span>ns,
<span style="letter-spacing: 0.05pt;">i</span>t s<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">l</span>l
<span style="letter-spacing: 0.15pt;">inform</span> <span style="letter-spacing: 0.05pt;">in</span> <span style="letter-spacing: 0.1pt;">writing</span>, <span style="letter-spacing: 0.2pt;">such</span> <span style="letter-spacing: 0.2pt;">reasons</span>
<span style="letter-spacing: 0.2pt;">for</span> rejection <span style="letter-spacing: 0.2pt;">within</span> <span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">f</span>te<span style="letter-spacing: 0.05pt;">e</span>n d<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">y</span>s. <o:p></o:p></span></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; margin-left: 0cm; margin-right: 3.35pt; margin-top: 3.95pt; margin: 3.95pt 3.35pt 0cm 0cm; mso-layout-grid-align: none; mso-pagination: none; tab-stops: 121.0pt; text-align: justify; text-autospace: none;"><b><span face=""Arial",sans-serif" lang="EN-US">Miscellaneous<o:p></o:p></span></b></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; margin-left: 66.35pt; margin-right: 3.35pt; margin-top: 3.95pt; margin: 3.95pt 3.35pt 0cm 66.35pt; mso-layout-grid-align: none; mso-pagination: none; tab-stops: 121.0pt; text-align: justify; text-autospace: none;"><span face=""Arial",sans-serif" lang="EN-US"> </span></p><p class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">11.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The entity shall not exert
any undue influence on any domestic PNG customer to purchase natural gas burner
stove. <o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">12.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The entity shall convert the
existing LPG burner stove of a prospective domestic PNG customer into natural
gas burner stove free of charge.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">13.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The entity is to ensure
authorized representatives with proper identification visit the customer’s unit
or premises for meter reading on pre-specified days.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">14.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">It is the customer’s
responsibility to report any burnt or damaged meter, piping, equipment or
facility or non-reading of meter to entity immediately and to allow access to
the metering unit on the meter reading days.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">15.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">It is the entity
responsibility to give due notice to customers for planned maintenance.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">16.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">Every entity has been
mandated to advertise toll-free emergency contact numbers and customer care
numbers.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">17.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">Application shall be made by
the lawful owner of the premises and in case of tenant; it shall be accompanied
by a no-objection certificate from lawful owner.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">18.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">In case applicant has
purchased a property with gas connection lying disconnected, No-Dues
certificate has to be issued within 7 days of receipt of application.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">19.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The request for change in
ownership is to be completed within 7 days of receiving the request and inform
both previous and new owner of such change within 30 days.<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">20.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">Request for shifting of
existing connection to new premises need to be completed within 30 days. If
shifting to new premises is not feasible on any technical or safety grounds,
the customer need to be intimated within 15 days of receipt of such request.<o:p></o:p></span></p><p class="MsoNormal" style="line-height: normal; text-align: justify;"><b><span face=""Arial",sans-serif" lang="EN-US">Billing and complaints
thereof<o:p></o:p></span></b></p><p class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">21.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The entity shall raise a
provisional bill based on average consumption of the last six billing cycles in
case the meter reading could not be taken due to reasons attributable to
domestic consumer.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">22.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The amount paid by consumers
against provisional bills on average meter reading shall be adjusted against
actual meter readings, as and when such readings are taken.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">23.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The defective meter shall be
replaced within seven days.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">24.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">Consumer has right to deny
access to the meters if the agent of the entity does not carry proper
identification and authorization documents.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">25.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The consumer has a right to
get meter tested on payment of prescribed testing fee. The meter is required to
be tested within 15 days of receiving the request and the entity is to provide
the duly authenticated test reports to the consumer within 10 days. The testing
fee is refundable if the meter is found to be defective and dues if any based
on the correction is also to be refunded.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">26.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The bills for consumption are
to be raised at least 15 days prior to the due date of payment.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">27.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">Duplicate bill is to be
issued free of cost if required by the consumer.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">28.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">Billing disputes are required
to be resolved within 10 days.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">29.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">Special meter reading for
final bill on termination of the connection is to be taken within 7 days and
final bill shall be generated within 7 days of the closure of gas supply.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">30.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The entity cannot disconnect
the supply unless a written notice of not less than 7 days is given to the
consumer.<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">31.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The complaints can be written
to customer care, nodal officials and if not resolved satisfactory, it could be
escalated to the Ombudsman.<o:p></o:p></span></p><p class="MsoNormal" style="line-height: normal; text-align: justify;"><b><span face=""Arial",sans-serif" lang="EN-US">Others<o:p></o:p></span></b></p><p class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">32.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">Consumers shall make use of
PNG supply for the registered premises and shall not supply to any other person
under any circumstances.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">33.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">Consumer shall inform the
entity before any change of ownership of premises, clear all pending dues,
apply for no-dues certificate and obtain refundable security deposit.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">34.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The new owner of the premises
may apply to the entity along with necessary documentation and security
deposit.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">35.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The consumer shall not alter
the PNG connection without the consent of the entity.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">36.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The consumer shall promptly
report about any damage to or leakage from any of the equipment.<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-left: 46.35pt; mso-add-space: auto; mso-list: l4 level1 lfo1; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">37.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">The consumer is also advised
to complain to the entity for any deficiency in the service. The complaint can
be made either personally or through telephone or through email. If the
complaint is not resolved by the entity, the consumer may escalate the
complaint to the ombudsman. The consumer has a right to approach consumer forum
if he/she is not satisfied with the Ombudsman’s decision.<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" style="line-height: normal; margin-bottom: 0cm; margin-left: 46.35pt; margin-right: 3.45pt; margin-top: .5pt; margin: 0.5pt 3.45pt 0cm 46.35pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l4 level1 lfo1; mso-pagination: none; tab-stops: 94.0pt; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Arial",sans-serif" lang="EN-US" style="mso-fareast-font-family: Arial;">38.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><!--[endif]--><span face=""Arial",sans-serif" lang="EN-US">For change in the ownership,
the entity shall ca<span style="letter-spacing: -0.1pt;">r</span><span style="letter-spacing: -0.05pt;">r</span>y<span style="letter-spacing: 2pt;"> </span><span style="letter-spacing: -0.05pt;">o</span><span style="letter-spacing: 0.05pt;">u</span>t<span style="letter-spacing: 2pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e<span style="letter-spacing: 2pt;"> </span>c<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.15pt;">a</span>n<span style="letter-spacing: -0.1pt;">g</span>e<span style="letter-spacing: 2pt;"> </span><span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 2pt;"> </span><span style="letter-spacing: -0.1pt;">th</span>e<span style="letter-spacing: 2pt;"> </span>n<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.2pt;">m</span>e<span style="letter-spacing: 2.1pt;"> </span><span style="letter-spacing: -0.15pt;">a</span>g<span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">ns</span>t
t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.4pt;">
</span>c<span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.2pt;">m</span><span style="letter-spacing: 0.15pt;">e</span>r<span style="letter-spacing: 0.2pt;"> </span><span style="letter-spacing: -0.05pt;">r</span>e<span style="letter-spacing: 0.05pt;">g</span><span style="letter-spacing: -0.1pt;">i</span>st<span style="letter-spacing: -0.05pt;">ra</span>t<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">o</span>n<span style="letter-spacing: 0.2pt;"> </span>n<span style="letter-spacing: 0.05pt;">u</span><span style="letter-spacing: -0.05pt;">m</span><span style="letter-spacing: -0.1pt;">b</span><span style="letter-spacing: 0.15pt;">e</span>r
w<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: -0.1pt;">i</span>n<span style="letter-spacing: 0.2pt;"> </span>a<span style="letter-spacing: 0.15pt;"> </span>p<span style="letter-spacing: 0.1pt;">e</span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.05pt;">io</span>d<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: 0.05pt;">o</span>f<span style="letter-spacing: 0.4pt;"> </span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">v</span>en
<span style="letter-spacing: 0.5pt;">days</span><span style="letter-spacing: 0.2pt;">
</span><span style="letter-spacing: 0.05pt;">o</span>f <span style="letter-spacing: -0.05pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">c</span><span style="letter-spacing: 0.05pt;">ei</span><span style="letter-spacing: -0.1pt;">v</span><span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.1pt;">n</span>g t<span style="letter-spacing: -0.1pt;">h</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.2pt;">r</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.15pt;">q</span><span style="letter-spacing: -0.05pt;">u</span><span style="letter-spacing: 0.15pt;">e</span><span style="letter-spacing: -0.1pt;">s</span><span style="letter-spacing: 0.05pt;">t</span>;<span style="letter-spacing: -0.1pt;"> </span><span style="letter-spacing: -0.05pt;">a</span>nd
<span style="letter-spacing: 0.05pt;">i</span>n<span style="letter-spacing: -0.05pt;">f</span><span style="letter-spacing: 0.05pt;">o</span><span style="letter-spacing: -0.05pt;">r</span>m
<span style="letter-spacing: 0.25pt;">both</span> <span style="letter-spacing: 0.3pt;">previous</span> <span style="letter-spacing: 0.2pt;">and</span> <span style="letter-spacing: 0.3pt;">new</span> <span style="letter-spacing: 0.2pt;">owner</span>
<span style="letter-spacing: 0.25pt;">of</span> <span style="letter-spacing: 0.1pt;">the</span>
<span style="letter-spacing: 0.4pt;">premises</span> <span style="letter-spacing: 0.5pt;">of</span> <span style="letter-spacing: 0.25pt;">such</span> c<span style="letter-spacing: 0.05pt;">h</span><span style="letter-spacing: -0.05pt;">a</span><span style="letter-spacing: -0.1pt;">ng</span>e<span style="letter-spacing: 0.1pt;"> </span><span style="letter-spacing: -0.1pt;">w</span><span style="letter-spacing: 0.05pt;">i</span>t<span style="letter-spacing: -0.1pt;">h</span><span style="letter-spacing: 0.05pt;">i</span>n
<span style="letter-spacing: -0.1pt;">t</span>h<span style="letter-spacing: 0.05pt;">i</span><span style="letter-spacing: -0.05pt;">r</span>ty <span style="letter-spacing: -0.1pt;">d</span><span style="letter-spacing: -0.05pt;">a</span>y<span style="letter-spacing: 0.15pt;">s</span></span></p><p class="MsoListParagraphCxSpLast" style="line-height: normal; margin: 0.5pt 3.45pt 0cm 46.35pt; text-align: justify; text-indent: -18pt;"><span face="Arial, sans-serif" style="text-align: left;">39. T</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">h</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">e</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.15pt; text-align: left;"> e</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">n</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">t</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">i</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">t</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">y</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.15pt; text-align: left;"> </span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">s</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">h</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.15pt; text-align: left;">a</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">l</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">l </span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">e</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">ns</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">u</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.2pt; text-align: left;">r</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">e</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.15pt; text-align: left;"> </span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.05pt; text-align: left;">m</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">i</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">n</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">i</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.05pt; text-align: left;">m</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">u</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">m</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.1pt; text-align: left;"> </span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">g</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">u</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.05pt; text-align: left;">ara</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">n</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">t</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">eed s</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.15pt; text-align: left;">e</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.05pt; text-align: left;">r</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">v</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">i</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">c</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">e</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.25pt; text-align: left;"> </span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.2pt; text-align: left;">r</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">e</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">li</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.05pt; text-align: left;">a</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">b</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">i</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">l</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.05pt; text-align: left;">i</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">ty</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: 0.15pt; text-align: left;"> </span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">l</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">e</span><span face="Arial, sans-serif" style="font-size: 11pt; letter-spacing: -0.1pt; text-align: left;">v</span><span face="Arial, sans-serif" style="font-size: 11pt; text-align: left;">el with maximum 6 interruptions in a year.</span></p><p><br /></p>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-7064463464299457662021-03-22T14:04:00.002+05:302021-03-22T19:33:08.808+05:30क्या हरयाणा की सरकारी बिजली वितरण कम्पनियाँ अपने ग्राहकों से नाज़ायज़ वसूली कर रही थी जब पूरा विश्व कोरोना महामारी से जूझ रहा था ? Deceiving Electricity Consumers in Haryana by Electricity Discoms viz DHBVN and UHBVN (PSUs) during Corona Pandemic (?)<p style="text-align: center;"><b><span style="color: red;">While Health Workers and Authorities in India were busy to cope with Corona Pandemic, the Electricity Discoms in Haryana seems to have been busy in deceiving the electricity consumers Blessings in Disguise </span></b></p><p style="text-align: justify;">India like any other country in the world also faced pandemic due to Corona in most of the months of 2020-21. The Pandemic has not only affected industrial economy due to lockdown but citizens also got affected severely including due to their unemployment, salary cut, shopping industry coming to standstill. </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjzKTpsvQ6lRrZkW4dLxBSqrPuKoqaY_3rvInCmd1pfm3cGtsGATQqfjNIebWifhTHTRXzZoomhK9E3xti9BqLzxzBTzqbPsVGOFzwP7Q5RYBeau1A22uKP9AM2jMbe1Y7UsvsnkSobUpdo/s2048/Image+1.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-left: 1em; text-align: left;"><img border="0" data-original-height="1224" data-original-width="2048" height="207" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjzKTpsvQ6lRrZkW4dLxBSqrPuKoqaY_3rvInCmd1pfm3cGtsGATQqfjNIebWifhTHTRXzZoomhK9E3xti9BqLzxzBTzqbPsVGOFzwP7Q5RYBeau1A22uKP9AM2jMbe1Y7UsvsnkSobUpdo/w320-h207/Image+1.jpg" width="320" /></a></div><p style="text-align: justify;">While, on the one side, the stakeholders like Government Departments, Ministries, Regulatory Authorities, Health Departments/ Hospitals etc., were struggling hard to bring out the citizens from such worst situations, on the other side certain businesses were busy in treating such a pandemic as a blessings in disguise for their deceptive trade practices. The glaring example in the present studies is as to <b>"whether the Electricity Discoms in Haryana</b> <b>were also deceiving the electricity consumers"</b>. The continuity of supply of electricity to the citizens is one of the necessity for making lockdown a success to come out of the worst effect of Pandemic. A couple of posts have earlier been written in this blog about such deceptive trade practices of the Electricity Discoms in Haryana. Some of the unethical approach of electricity Discoms during Pandemic emanates from:</p><p></p><ol style="text-align: left;"><li style="text-align: justify;">Issuing of bills to small shopkeepers on minimum monthly consumption (MMC) basis despite their shops being closed. The shopkeepers compelled to pay bills despite NIL consumption.</li><li style="text-align: justify;">Issuing of bills to Domestic Supply Consumers on average basis of the previous consumption basis without taking meter readings. The meters for most of domestic supply category consumers in Haryana are installed on the poles outside the residential premises. </li><li style="text-align: justify;">Issuing of electricity bills to the domestic supply category consumers on exaggerated tariff rates than the approved rates during the entire period of the Pandemic. </li><li style="text-align: justify;">Uploading of electricity bills on their website much after due date of payment compelling consumers to pay surcharge for the delayed payments due to delayed uploading of bills on their websites. </li></ol><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiv2LYR2zhsOIpOvIlb-mn70G8jOX6agHi8A0Np-dsAcBVvazyClY3vDmdhhixspv0bWUOkpKNRzoaPiLKpr0jJgjYqVUbmGLShWngXNsW2wp-7Yr1EqFb4poorwo1OIL9G1v5KC1pZkyO5/s2048/Image+2.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2048" data-original-width="2011" height="301" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiv2LYR2zhsOIpOvIlb-mn70G8jOX6agHi8A0Np-dsAcBVvazyClY3vDmdhhixspv0bWUOkpKNRzoaPiLKpr0jJgjYqVUbmGLShWngXNsW2wp-7Yr1EqFb4poorwo1OIL9G1v5KC1pZkyO5/w337-h301/Image+2.jpg" width="337" /></a></div><div style="text-align: justify;">While it is difficult to assess the amount of deception in S.No. 1, 2 and 4, the issue stated at S.No. 3 above i.e. "<b>Issuing bills to the domestic supply (DS) category consumers at an exaggerated tariff"</b> has been estimated to have deceived the consumers in Haryana by an amount of more than Rs.1,500 crores or so during 2020-21 alone as most of the DS consumers in Haryana have consumption pattern of 100 to 800 units per month. This category of consumers whose monthly consumption has been up to 800 units is the worst affected due to such deceptive trade practices of the Discoms. There are approx. 55 Lakhs consumers in Haryana falling in the category of DS i.e Domestic Supply and each of the consumers whose consumption has been up to 800 units per month. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;"><br /></div><div class="separator" style="clear: both; text-align: left;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi_mZHx3-Yq2-Dksh_HX0iVl32lFF4oSy7nDMANG6oTPJ9QX5LmWYE74TfP7EHiY2nr1G7sijVHUCh4ZdvyrQ58xXq7h81PzSpsH7xw1U0gWXtRU7ugeLOKz13A17SFzqfsuW_7c5LCb9IG/s2048/Image+3.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2048" data-original-width="1412" height="339" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi_mZHx3-Yq2-Dksh_HX0iVl32lFF4oSy7nDMANG6oTPJ9QX5LmWYE74TfP7EHiY2nr1G7sijVHUCh4ZdvyrQ58xXq7h81PzSpsH7xw1U0gWXtRU7ugeLOKz13A17SFzqfsuW_7c5LCb9IG/w221-h339/Image+3.jpg" width="221" /></a></div><div style="text-align: justify;">Realizing the consumers being deceived by the Discoms, the Author raised a complaint to the DHBVN right from the level of SDO, XEN, SE, Director and CMD with a purpose of seeking refund of the extra payment collected by DHBVN and also to remind the deceptive trade practices being adapted so as to take corrective steps immediately ruling out the possibility of being charging <b>"inadvertently". </b> The relevant content of the email dtd. 5th March 2021 sent to the above officials and summary of the responses as received has been tabulated and is quoted below which clearly substantiates of ruling out the possibility of <b>"inadvertently"</b> further substantiating it as <b>"Deceptive Trade Practices"</b> </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">Quote</div><div style="text-align: justify;"><b><i><span lang="EN-US" style="font-size: 14pt; line-height: 107%;"><br /></span></i></b></div><div style="text-align: justify;"><b><i><span lang="EN-US" style="line-height: 107%;">“</span></i></b><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Brief of the Billing Complaint:</span></i></b></div><p></p><p class="MsoNormal" style="background: white; text-align: justify;"><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">1. As per approved tariff
structure of Haryana Electricity Regulatory Commission (HERC) as prescribed
under Electricity Act, 2003, the lowest tariff for the consumers whose
the total consumption is upto 100 units per month falling in the category 1 is
Rs. 2.00 per unit for a slab of 0-50 units per month and Rs. 2.50 per unit for
the slab of 51 to 100 units per month. The consumers falling in category 2
includes where the total consumption is more than 100 units per month and upto
800 units per month and the lowest unit rate as per approved tariff structure
by HERC is Rs. 2.50 for the consumption slab of 0 to 150 units per month.<o:p></o:p></span></i></b></p><p class="MsoNormal" style="background: white; text-align: justify;"><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">2. These rates as per tariff
structure are effective from 1st June 2020. <o:p></o:p></span></i></b></p><p class="MsoNormal" style="background: white; text-align: justify;"><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">3. It has been observed that the
bills being raised by DHBVN post tariff structure effective from 1st June 2020
are at the unit rate of Rs. 4.50 for the category 2 consumers i.e whose total
consumption is more than 100 units per month and upto 800 units per
month. <o:p></o:p></span></i></b></p><p class="MsoNormal" style="background: white; text-align: justify;"><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">3. The above tariff structure
for DS Consumers is as per COMMISSION’S ORDER IN <span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;">Case No. HERC/PRO - 59 of 2019 & HERC/PRO - 60 of 2019 </span><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;">ON<span class="gmaildefault"> </span>TRUE- UP
FOR THE FY 2018-19, ANNUAL (MID-YEAR) PERFORMANCE REVIEW FOR THE FY 2019-20,
AGGREGATE REVENUE REQUIREMENT OF UHBVNL AND DHBVNL FOR THE MYT CONTROL PERIOD
2020-21 TO FY 2024-2025 AND DISTRIBUTION & RETAIL SUPPLY TARIFF FOR THE FY
2020-21<span class="gmaildefault"> on </span></span><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;">1st June, 2020</span></span></i></b><b><i><span style="line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><o:p></o:p></span></i></b></p><p class="MsoNormal" style="background: white; text-align: justify;"><span class="gmaildefault"><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">4. </span></i></b></span><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">The schedule of Tariff and
Charges is <span class="gmaildefault">available </span>at Annexure – A
of the <span class="gmaildefault">Commission </span>Order<span class="gmaildefault"> dtd. 1st June 2020 effective from 1st June 2020
itself. The Commission also revised the previous tariff order for Domestic
Supply Category w.e.f 1st April 2020 with the tariff as prescribed for 2020-21
which implies that the tariff as stated in point No. 1 above become effective
from 1st April 2020.</span><o:p></o:p></span></i></b></p><p class="MsoNormal" style="background: white; text-align: justify;"><span class="gmaildefault"><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">5.
As stated in point No. 3 above, it is explicitly clear that DHBVN is raising
the bills in violation of HERC Tariff Structure for Domestic Supply category consumer
w.e.f 1st April 2020 and such inflated bills are by at least Rs. 2.00 per
units</span></i></b></span><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"> <span class="gmaildefault">plus other associated charges like taxes and duties. </span><o:p></o:p></span></i></b></p><p class="MsoNormal" style="background: white; text-align: justify;"><span class="gmaildefault"><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">6.
SDO of the Sub-Division in the context of another issue pertaining to the
subsidy scheme stated in a telephonic call that the bills are being raised
through an automated IT process which is in control of Head Office at Hisar. It
is true that if the billing error is for one consumer, it must be prevailing
for all its consumers across the board. It is the lack of awareness and
knowledge among the various classes of consumers, the issue of such violative
practices may not have been noticed by the consumers.</span></i></b></span><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><o:p></o:p></span></i></b></p><p class="MsoNormal" style="background: white; text-align: justify;"><span class="gmaildefault"><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">7.
I as consumer of DHBVN hereby demand correction of all bills raised on or after
1st April 2020 and make the refund of the excess amount so charged in violation
of Tariff Structure as fixed by HERC under Electricity Act, 2003. The issue may
kindly be pursued immediately with a confirmation of the redressal of the
billing complaint as per times lines specified for Discoms by the HERC. </span></i></b></span><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><o:p></o:p></span></i></b></p><p class="MsoNormal" style="background: white; text-align: justify;"><span class="gmaildefault"><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">8.
I as Consumer Activist also planning to bring out an article to be published
appropriately in my blog for wider awareness, advise, guidance and assistance
to the consumers who may come forward to seek. The blog Link is </span></i></b></span><a href="http://skvirmani-jagograhak.blogspot/" target="_blank"><b><i><span style="color: #1155cc; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">http://skvirmani-jagograhak.blogspot</span></i></b></a><span class="gmaildefault"><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">.com </span></i></b></span><b><i><span style="color: #222222; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Meanwhile
, I would request you to kindly confirm with the proposed action being taken by
DHBVN so as to include the same in my proposed article being published shortly.
The tentative date as planned for publishing of the detailed study report is
likely to be 15th March 2021. I would appreciate for an interim reply as soon
as possible. </span></i></b></p><p>
<span class="gmaildefault"><b><i><span face=""Calibri",sans-serif" style="color: #222222; line-height: 107%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">9. A copy of this mail is
being endorsed to SDO, Xen as well as SE as part of the codal formalities as
the bills are being generated through an IT enabled application at Head
Office.”</span></i></b></span></p><p><span style="background-color: white; text-align: justify; text-indent: -18pt;"><span style="color: #222222;"><span style="font-size: 14pt;">Unquote</span></span></span></p><p><span style="background-color: white; text-align: justify; text-indent: -18pt;"><span style="color: #222222;"><span style="font-size: 14pt;">The responses as
received from DHBVN to the Email Complaint dtd. 05/03/2021 are </span><span style="font-size: 18.6667px;">summarized</span><span style="font-size: 14pt;"> in
the following table:</span></span></span></p><p><span style="background-color: white; text-align: justify; text-indent: -18pt;"><span style="color: #222222;"><span style="font-size: x-small;"></span></span></span></p><blockquote style="border: none; margin: 0px 0px 0px 40px; padding: 0px; text-align: left;"><table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; margin-left: -39.25pt; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-yfti-tbllook: 1184; width: 690px;">
<tbody><tr style="height: 18pt; mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td colspan="5" nowrap="" style="border: 1pt solid windowtext; height: 18pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 517.15pt;" valign="bottom" width="690">
<p align="center" class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: center;"><b>Movement of the Email Complaint dtd. 05/03/3021</b></p>
</td>
</tr>
<tr style="height: 14.4pt; mso-yfti-irow: 1;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><b>S.No.</b></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="bottom" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b>Date</b></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="bottom" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b>From</b></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="bottom" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b>To</b></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="bottom" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b>Description/ Remarks</b></p>
</td>
</tr>
<tr style="height: 14.4pt; mso-yfti-irow: 2;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"> </p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b>05-03-2021</b></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b>Consumer </b></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b>DHBVN </b></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b> Complaint emailed to DHBVN</b></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
</tr>
<tr style="height: 27.6pt; mso-yfti-irow: 3;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;">1</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">06-03-2021</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">SDO</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">Consumer</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your Complaint has been Again fwd to LDC for further
action.</span></p>
</td>
</tr>
<tr style="height: 14.4pt; mso-yfti-irow: 4;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;">2</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">08-03-2021</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">MD</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">Director (OpDH)</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">Forwarded. No Remarks</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
</tr>
<tr style="height: 14.4pt; mso-yfti-irow: 5;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;">3</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">08-03-2021</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">Director (OPDH)</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">CE (Op), SE (Op), SE(CBO)</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">Your complaint has been fwd to CA for action.</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
</tr>
<tr style="height: 27.6pt; mso-yfti-irow: 6;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;">4</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">08-03-2021</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">SDO</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">Consumer</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your complaint has been handed over to LDC for action </span></p>
</td>
</tr>
<tr style="height: 14.4pt; mso-yfti-irow: 7;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;">5</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">09-03-2021</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">CE (Op)</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">SE</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">No remarks</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
</tr>
<tr style="height: 14.4pt; mso-yfti-irow: 8;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;">6</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">09-03-2021</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">SE</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">XEN and SDO</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">No remarks</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
</tr>
<tr style="height: 14.4pt; mso-yfti-irow: 9;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;">7</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">09-03-2021</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">XEN</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">SDO</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">No remarks</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
</tr>
<tr style="height: 27.6pt; mso-yfti-irow: 10;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;">8</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">09-03-2021</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">SDO</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">Consumer</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your complaint has been fwd to LDC / CA for action.</span></p>
</td>
</tr>
<tr style="height: 27.6pt; mso-yfti-irow: 11;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;">9</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">09-03-2021</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
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<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">XEN</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">SDO</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 27.6pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your complaint has been again handed over to LDC / CA for action.</span></p>
</td>
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<tr style="height: 14.4pt; mso-yfti-irow: 12; mso-yfti-lastrow: yes;">
<td nowrap="" style="border-top: none; border: 1pt solid windowtext; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 41.65pt;" valign="top" width="56">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;">10</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: left;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 66.95pt;" valign="top" width="89">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">12-03-2021</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
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<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 74.95pt;" valign="top" width="100">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">SDO</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td nowrap="" style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 127.55pt;" valign="top" width="170">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">XEN, Consumer</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; height: 14.4pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt; width: 206.05pt;" valign="top" width="275">
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">No remarks</p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><o:p></o:p></p>
</td>
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</tbody></table></blockquote><div><span face=""Calibri",sans-serif" style="color: #222222; font-size: 14pt; line-height: 107%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><span style="font-size: 14pt;"><br /></span></span></div><div><span face=""Calibri",sans-serif" style="color: #222222; line-height: 107%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><span>There is no further communication till the time of writing this post on 22nd March 2021.</span></span></div><div style="text-align: justify;"><span face=""Calibri",sans-serif" style="color: #222222; line-height: 107%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><br /></span></div><div style="text-align: justify;"><span face=""Calibri",sans-serif" style="color: #222222; line-height: 107%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">A petition/ complaint titled " </span><b style="text-align: justify;"><span style="line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Petition/ Complaint/ Intimation of
Gross Violations of Rules and Regulations of Haryana Electricity Regulatory
Commission by the Electricity Discoms of Haryana viz DHBVN and UHBVN </span></b><span face="Calibri, sans-serif" style="color: #222222;">has been raised before the Regulator as per provisions in the Electricity Act, 2003 on 20th March 2021 for its intervention and appropriate adjudication including refunds to all those deceived consumers. The post will be updated as soon as there is some update/development on the issue. A copy of the petition/ complaint has already been forwarded separately to both the Discoms through email/ WhatsApp at their known contact details for their comments, if any. </span></div><div style="text-align: justify;"><span face="Calibri, sans-serif" style="color: #222222;"><br /></span></div><div style="text-align: justify;"><span face="Calibri, sans-serif" style="color: #222222;"><b>Salient Points</b></span></div><div style="text-align: justify;"><span face="Calibri, sans-serif" style="color: #222222;"><p class="Default" style="line-height: 115%; margin-left: 36pt; text-indent: -18pt;"><!--[if !supportLists]--><span face=""Calibri",sans-serif" lang="EN-US" style="font-size: 14pt; line-height: 115%; mso-ansi-language: EN-US; mso-ascii-theme-font: minor-latin; mso-bidi-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">1.<span style="font-family: "Times New Roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span face=""Calibri",sans-serif" style="font-size: 14pt; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">The world including India has faced and is still facing Pandemic due to Covid-19
wherein the lockdown was enforced in the World by many countries including
India and all normal activities were shut down affecting even the continuation
of employment of the citizens, business got affected ultimately affecting the
economic situation. However, despite such a worst situation prevailing in the
country, DHBVN raised the bills without taking the meter reading. The bills
raised on average bills were expected to be exaggerated due to consumption
pattern during the different period of the year. In the case of the petitioner,
the bill amounts to double and had to be adjusted in two billing cycle. Even many shops were under lockdown and despite the electricity consumption being zero due to lockdown, the bills were raised on average basis. </span></p><p class="Default" style="line-height: 115%; margin-left: 36pt; text-indent: -18pt;"><span face="Calibri, sans-serif" lang="EN-US" style="font-size: 14pt; line-height: 107%; text-indent: -18pt;">2. I</span><span face="Calibri, sans-serif" style="font-size: 14pt; text-indent: -18pt;"><span style="font-size: 14pt; line-height: 107%;">n order
to make attractive billing on the basis of tariff instead of MMC and also to
provide some relief to the DS Consumers at the margin given the impact of COVID
– 19 Pandemic and its impact on employment, income and earnings of the small DS
Consumers, there has been revision in the tariff applicable for
such consumers w.e.f. 1<sup>st</sup> April 2020. </span></span></p><p class="Default" style="line-height: 115%; margin-left: 36pt; text-indent: -18pt;"><span face="Calibri, sans-serif" style="font-size: 14pt; text-indent: -18pt;"><span style="font-size: 14pt; line-height: 107%;">3. The revised tariff were was with an objective to provide relief to all those consumers whose consumption was up to 800 units per month in a billing cycle. The revised tariff was also made regular as a tariff for 2020-21 implementable from 1st June 2020</span></span></p><p class="Default" style="line-height: 115%; margin-left: 36pt; text-indent: -18pt;"><span face="Calibri, sans-serif" style="font-size: 14pt; text-indent: -18pt;"><span style="font-size: 14pt; line-height: 107%;">4. Govt of Haryana also came out with a scheme with subsidizing the tariff for certain category of consumers whose consumption does not exceed 500 units per month in a billing cycle. </span></span></p><p class="Default" style="line-height: 115%; margin-left: 36pt; text-indent: -18pt;"><span face="Calibri, sans-serif" style="font-size: 14pt; text-indent: -18pt;"><span style="font-size: 14pt; line-height: 107%;">5. Both the Discoms i.e. DHBVN and UHBVN continued charging the higher tariff for whole of the financial year 2020-21. Even the consumers who were eligible for subsidy as per Govt. of Haryana were being charged the higher rates on a similar lines of <b>"jacking up the rates and then offer a discount in any sales offer"</b> as adapted by certain business houses, sales outlets etc. Despite bringing the matter about malpractices to the attention of both the Discoms, the same continued without taking any corrective steps ruling out the possibility of "inadvertently". </span></span></p><p class="Default" style="line-height: 115%; margin-left: 36pt; text-indent: -18pt;"><span face="Calibri, sans-serif" style="font-size: 14pt; text-indent: -18pt;"><span style="font-size: 14pt; line-height: 107%;">6. </span></span><span face="Calibri, sans-serif"><span style="font-size: 18.6667px;">एक तरफ पूरा विश्व कोरोना महामारी से जूझ रहा था और दूसरी तरफ क्या </span></span><span face="Calibri, sans-serif" style="font-size: 18.6667px; text-indent: -18pt;">हरयाणा की सरकारी बिजली </span><span face="Calibri, sans-serif"><span style="font-size: 18.6667px;">वितरण </span></span><span face="Calibri, sans-serif" style="font-size: 18.6667px; text-indent: -18pt;">कम्पनियाँ अपने ग्राहकों </span><span face="Calibri, sans-serif"><span style="font-size: 18.6667px;">से </span></span><span style="text-indent: -18pt;"><span face="Calibri, sans-serif"><span style="font-size: 18.6667px;">नाज़ायज़ वसूली कर रही थी ? </span></span></span><span face="Calibri, sans-serif" style="font-size: 18.6667px; text-indent: -18pt;">एक अनुमान के अनुसार यह लूट तकरीबन १७०० करोड़ रूपए है </span></p></span></div><div style="text-align: justify;"><span face="Calibri, sans-serif" style="color: #222222;">The Author may consider taking up the issue through a legalized process, if required. In the considered opinion of the Author, it could be better to raise the petition before the National Consumer Dispute Redressal Commission (NCDRC) as a class action suit. The Author shall be pleased to have comments/ opinion from the readers of the blog. </span></div>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-12591975623952250982020-09-23T19:17:00.006+05:302020-09-24T16:32:43.800+05:30Are you facing issues of burnt/ defective electricity meters and being subjected to deficient services, unlawful practices and harassment at the hands of Electricity Discoms in Haryana? <div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXBtMtUf1c-bu_nwSQ9AxmKA3uOlB-ucaR1Xy2G1gD1l6NewTssLfYJSJ3yHz2QIzlawlNIHd32GlNrWcFYAMUMcdpLBaYtKH8R-m_KiiA0rfRhoAvNgnPrz4L_ChWjzO2Ds9MR1-LS5nz/s2340/Screenshot_20200922-190807_WhatsApp.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXBtMtUf1c-bu_nwSQ9AxmKA3uOlB-ucaR1Xy2G1gD1l6NewTssLfYJSJ3yHz2QIzlawlNIHd32GlNrWcFYAMUMcdpLBaYtKH8R-m_KiiA0rfRhoAvNgnPrz4L_ChWjzO2Ds9MR1-LS5nz/w127-h200/Screenshot_20200922-190807_WhatsApp.jpg" width="127" /></a></div><p style="text-align: left;"><span style="text-align: justify;">While this post is being published on this blog from a complaint received from one of the consumers in Faridabad, Haryana with an objective of creating awareness about the Rights and Respons</span><span style="text-align: justify;">ibilities of the Electricity Consumers in Haryana, the same is applicable in principle for consumers across the country with a difference in the timelines, etc. This is so because the distribution of the electricity to the consumers is governed under the Electricity Act, 2003. An article titled </span><span style="font-family: inherit;"><span style="text-align: justify;">"</span><span style="background-color: white; color: #212121;">How Electricity Consumers in Haryana being deceived and violated through Electricity Billing and Metering issues by DHBVN - a PSU Discom of Haryana State - Is it the Deficiency or Deceptive Trade Practices" was also published in this blog on 10th September 2020, a copy of which was also mailed to DHBVN</span></span><span face="Roboto, sans-serif" style="background-color: white; color: #212121;">. The link of the post is </span><span face="Roboto, sans-serif" style="color: #212121;"><a href="http://skvirmani-jagograhak.blogspot.com/2020/09/electricity-billing-and-metering-by.html">http://skvirmani-jagograhak.blogspot.com/2020/09/electricity-billing-and-metering-by.html</a></span></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxieLq3rg6kRCn4OQsb72ExeMxa8X-DSBrzvxLr_QWINiaTdQq9thUeEAgCiPfD5lx0WTYXffqlz3sHCvAvSzudCtHLPt8bC9CN5Az4f6B4_3pVLTYhn6S3wzdxd0sydrzAU642DEX0xz6/s2340/Screenshot_20200922-190350_WhatsApp.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="148" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxieLq3rg6kRCn4OQsb72ExeMxa8X-DSBrzvxLr_QWINiaTdQq9thUeEAgCiPfD5lx0WTYXffqlz3sHCvAvSzudCtHLPt8bC9CN5Az4f6B4_3pVLTYhn6S3wzdxd0sydrzAU642DEX0xz6/w148-h148/Screenshot_20200922-190350_WhatsApp.jpg" width="148" /></a></div><p style="text-align: justify;">An electricity consumer had reported a complaint about his burnt meter to the author of the blog. The interaction between the consumer and the Author as well as interaction between the Author and the Electricity Discom suggested that there is a lot of knowledge gap about the rules and regulations, the consumer's rights and responsibilities, and of course the corrupt attitude of the electricity Discoms. This lead the Author to bring out an article on the issue for wider awareness of the consumers and an attempt is being made to discipline the service providers.</p><div class="separator" style="clear: both; text-align: left;"><span style="text-align: justify;">Most of the problems being faced by the consumers from Electricity Discoms are attributed to the lack of knowledge on their rights and responsibilities as the existence of such a knowledge gap is encashed by the service providers for their deceptive trade practices. Feedback, as received from the consumer soon after his meter, was got replaced by the DHBVN, a PSU Discom in the State of Haryana is quoted below: </span></div><p style="text-align: justify;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhh8y-CKO1dgl8E8FtxQ2Lzfa2cz2H-rIaDCBxgNUM3MySMWM9xGlnsF2_8KdNuFaEmp_zfJoLtczaU4YB0K90DsZkn5QqRabcRGfRWDA34seiJFVvOMj2AcirBcEJdg18I-MXQw0PKZjx9/s2340/Screenshot_20200908-205242_WhatsApp.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhh8y-CKO1dgl8E8FtxQ2Lzfa2cz2H-rIaDCBxgNUM3MySMWM9xGlnsF2_8KdNuFaEmp_zfJoLtczaU4YB0K90DsZkn5QqRabcRGfRWDA34seiJFVvOMj2AcirBcEJdg18I-MXQw0PKZjx9/s320/Screenshot_20200908-205242_WhatsApp.jpg" /></a></div><p></p><div style="color: #222222; text-align: justify;"><i>"Callous Working and Attitude of DHBVN</i></div><div style="color: #222222; text-align: justify;"><i>I am a DHBVN consumer who has suffered substantial mental agony and adverse financial implications at the hands of DHBVN caused by their flawed technical working followed by utter apathy toward consumers.</i></div><div style="color: #222222; text-align: justify;"><i>DHBVN deployed personnel, while carrying out replacement of an electric pole, caused damage to my service line cable resulting in loss of supply to 2 of my 3-Phase connection on 26 Aug 2020. Later on 27Aug. , responding to my complaint, the mtc personnel burnt my Meter through erratic alterations therein. Thereafter, repeated complaints and communications to SDO fell on deaf ears. The complaints we’re closed without any action. Eventually, I was forced to get replaced the service line cable at my cost ( the JE directed to provide the cable telling that it was not to be provided by DHBVN ) . And, the Burnt Meter was replaced after great pursuance that was actively supported by a prominent Consumer Rights Activist, Shri S K Virmani"</i></div><div style="color: #222222; text-align: justify;"><i><br /></i></div><div style="color: #222222; text-align: justify;"><br /></div><div style="text-align: justify;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjmhlwXCSwpw5cqyZ7pUXFzEPuF7kxg_7jKRSJ8cwJ0fasLX9_dhuZ1J0UGF6XJL3TwB97E3IkO9WknWD0ntvjP6E15yjy68y5GrVE4QyUdUXWbKyIbV6sUdRqqRzBJnygCg55UlSBOmCug/s2340/Screenshot_20200922-190350_WhatsApp.jpg" style="clear: left; display: inline; float: left; margin-bottom: 1em; margin-right: 1em; text-align: center;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjmhlwXCSwpw5cqyZ7pUXFzEPuF7kxg_7jKRSJ8cwJ0fasLX9_dhuZ1J0UGF6XJL3TwB97E3IkO9WknWD0ntvjP6E15yjy68y5GrVE4QyUdUXWbKyIbV6sUdRqqRzBJnygCg55UlSBOmCug/s320/Screenshot_20200922-190350_WhatsApp.jpg" /></a><span style="color: red;"><b>Analysis of the complaint </b></span></div><div style="color: #222222; text-align: justify;"><ol><li>During the process of replacement of the pole, while refixing the meters including cables on the pole, two of the phases of the three-phase supply connections were not working. The consumer lodged a complaint on 26th August 2020. </li><li>The complaint was being attended by sub-contractors engaged by DHBVN. During the process, the electricity Meter got burnt as soon as the feeder was switched on by the sub-contractors. </li><li>The ownership of the Meter belongs to Electricity Discom i.e DHBVN for which DHBVN is charging Re. 1/- per day under the head "Meter Service Charges" as per tariff orders approved by HERC. </li><li>Supply to the consumer was functioning normally prior to the replacement of the Pole on 26th August 2020</li><li>After the damaged pole got replaced by a new pole and the Meter along with the service cables of the consumer got re-installed on the pole on 26th August 2020. Two phases of the 3 phase supply stopped functioning. The consumer lodged a complaint on the same day i.e 26th August 2020.</li><li>Meter got burnt on 27th August 2020 while DHBVN sub-contractors were attending to the complaint of non-working of 2 out of the 3 phase supply.</li><li>Supply to the consumer was resumed by the staff engaged by DHBVN by by-passing the Meter on 27th August 2020</li><li>The Author of the post was requested by the consumer to assist him in getting the job completed as the consumer could not do so. After follow-up by the Author, the Meter got replaced on 5th September 2020. However, the consumer was insisted by the JE of the area to provide service cable to connect the Meter on the pole to the point of supply at his residence. The consumer was compelled to incur an expenditure of Rs. 3,304/- for purchase of a service cable of 35 meters. </li><li>The consumer had a discussion with the concerned JE of the area who informed the consumer that they (DHBVN) provide the cable only for new electrical connection and for the replacement of the defective cable, it is the responsibility of the consumer to provide the cable. This is contrary to the incident that happened with the consumer of Greenfield Colony, Faridabad as mentioned in my earlier post wherein the consumer was being insisted to provide the cable for a new connection. Worth mentioning is another consumer who also applied for a new connection in the same Greenfield Colony was again insisted to provide the service cable. It seems the scam in the provisioning of Service Cable still continuing unabated. The silence of the Vigilance Department of DHBVN is further surprising. Any inference could be drawn. </li><li>The application form requesting for the Meter Testing was completed on 12th September 2020 as per instruction received from DHBVN. This suggests that the consumers are neither aware of the process nor the Discom is following the due process. </li><li>Meter Particular sheets not amended to include the details of the replaced meter including its initial reading so far as per the requirement of the Regulations. </li></ol></div><div style="color: #222222; text-align: justify;"><br /></div><div style="text-align: justify;"><span style="color: red;"><b>Relevant Regulations to address issues of burnt meters/ defective meters</b></span></div><div style="text-align: justify;"><ol><li><span style="font-size: 11.5pt;">In case a meter is found burnt either on the consumer’s complaint or upon inspection by the
licensee, the licensee shall restore the supply within 24 hours by providing a
tested meter.</span></li><li><span style="font-size: 11.5pt; line-height: 115%;">If it is not possible to provide a tested meter immediately, then the direct supply shall be given within 24 hours and the consumer shall be charged
for the period of direct supply on an average basis. </span></li><li><span style="font-size: 11.5pt; line-height: 115%;">The licensee shall ensure that
the direct supply shall not continue for more than 72 hours and within this
period a tested meter shall be installed.</span></li></ol></div><div style="text-align: justify;"><p class="MsoNormal"><span style="font-size: 11.5pt;"><span style="color: red;"><b>Other Regulations relevant to the post as laid down in Electricity Supply Code</b></span></span></p><p class="Default"><b><span style="font-size: 11.5pt;">Safety of Meters </span></b><span style="font-size: 11.5pt;"><o:p></o:p></span></p><p class="Default"></p><ol><li><span style="font-size: 11.5pt;">The consumer shall,
as far as circumstances permit, take precautions for the safety of the consumer
meter, MCB/CB, and other apparatus installed on his premises. The consumer shall
promptly notify the licensee about any fault, accident, or problem noticed with
the meter or other apparatus installed for the purpose of supplying him the
electricity. </span></li><li><span style="font-size: 11.5pt;">The consumer shall be
deemed to be responsible along with the licensee for proper functioning and
upkeep of the meter. In case the meter is installed inside the consumer
premises or at the entry point and the same is found physically damaged by
human intervention, the consumer shall bear the cost of its replacement.
However, if the meter is placed outside the consumer’s premises, the consumer
shall bear half the cost of its replacement. In the case of meter placed at the
substation, the entire cost of the replacement shall be borne by the licensee. </span></li><li><span style="font-size: 11.5pt; line-height: 115%;">The
licensee shall monitor the consumption pattern of the consumer and get the
meter checked where ever considered necessary to ensure that the meter is in
proper working order.</span></li></ol><p></p><p class="MsoNormal"><b>Defective/ Burnt Meters</b></p><p class="Default"><b><span style="font-size: 11.5pt;">Testing of Defective
Meters </span></b><span style="font-size: 11.5pt;"><o:p></o:p></span></p><p class="Default"></p><ol><li><span style="font-size: 11.5pt;">The licensee shall have
the right to test any meter and related equipment if there is reasonable
doubt about the accuracy of the meter. The consumer shall provide the licensee
necessary assistance in the conduct of the test. The licensee may check the meter
in-situ by putting a check meter in series or otherwise. If required, the
licensee may temporarily replace the meter and take it away for testing. </span></li><li><span style="font-size: 11.5pt;">A consumer may request
the licensee to test the meter if he doubts its accuracy, by applying to the
licensee along with the requisite testing fee. On receipt of such a request, the
licensee shall follow the procedure as detailed in Regulations</span></li><li><span style="font-size: 11.5pt;">On receipt of such
request, the licensee shall inspect and check the correctness of the meter
within 7 working days of receiving the request. </span></li><li><span style="font-size: 11.5pt;">The licensee shall check
the meter in-situ by putting a check meter in series or otherwise. </span></li><li><span style="font-size: 11.5pt;">In case the consumer is
not satisfied with in–situ check of the meter, he may request the licensee to
test the meter at the licensee’s laboratory or at a third party facility
approved by the Commission. The list of third party agencies approved by the
licensee/Commission, for testing of meters, shall be available on the website
of the licensee </span></li><li><span style="font-size: 11.5pt;">For testing of the meter
at the laboratory, the licensee shall give advance notice to the consumer
intimating the date, time, and place of testing so that the consumer or his an authorized representative may be present at the time of testing. </span></li><li><span style="font-size: 11.5pt;">The consumer or his
authorized representative present during testing will sign the test report as a
token of witness. In case the consumer or his authorized representative is not
present, the licensee’s representative and the testing laboratory official
shall sign on the test report. </span></li><li>Provided further that if on
testing, the meter is found to be defective due to technical reasons
attributable to the licensee including voltage fluctuation, transients, the
licensee shall refund the testing fee to the consumer by an adjustment in the
subsequent bill.</li><li><span style="font-size: 11.5pt;">The licensee shall
dispatch the test report to the consumer, to be received under acknowledgment, within
a week of the date of testing.</span></li><li>If a consumer disputes the results of testing, he may appeal to the Consumer
Grievance Redressal Forum (CGRF) which shall adjudicate upon the matter.</li></ol><p></p><p class="Default"><b><span style="font-size: 11.5pt;">Cost of Replacement of
Defective/ Burnt / Lost Meters</span></b></p><p class="Default"></p><ol><li><span style="font-size: 11.5pt;">The defective/burnt meter
will be inspected and tested by the licensee.</span></li><li><span style="font-size: 11.5pt;">If, as a result of
testing it is established that the meter became defective/burnt due to
technical reasons including voltage fluctuation, transients, attributable to
the licensee or due to natural events including rain, cyclone, floods, storms,
earthquakes, the cost of the meter shall be borne by the licensee i.e the meter
shall be replaced by the licensee free of cost. </span></li><li><span style="font-size: 11.5pt;">If, as a result of
testing, it is established that the meter was rendered defective/burnt due to
reasons attributable to the consumer including a defect in consumer installation,
connection of unauthorized load by the consumer, the cost of the meter shall be
borne by the consumer as specified below:- </span></li><li><span style="font-size: 11.5pt;">If the meter was owned by the consumer, the licensee shall inform the consumer
to provide a new meter and associated equipment for testing within 7 days,
after which the licensee shall install a new meter at its own cost and start
charging meter rent besides deposit of meter security if any </span></li><li><span style="font-size: 11.5pt;">If the meter was owned by
the licensee, the licensee shall install a new meter at its own cost and shall
recover the replacement cost of the defective meter from the consumer: </span></li><li><span style="font-size: 11.5pt;">Provided that if, as a result
of testing, it is established that the meter was rendered defective/burnt due
to tampering or any other deliberate act by the consumer to interfere with the
meter, action as permissible under law shall also be taken against the consumer
for pilferage and tampering.</span></li><li><span style="font-size: 11.5pt;">If a consumer disputes
the results of testing, the meter shall be tested at a third party facility
selected by the consumer from the list of third party testing facility approved
by the licensee/Commission. </span></li><li><span style="font-size: 11.5pt;">Provided that in case of testing
on the consumer’s request, the consumer shall have to pay the prescribed
testing fee. </span></li><li><span style="font-size: 11.5pt;">Provided further that if the the meter is found to be defective/burnt due to technical reasons attributable to
the licensee including voltage fluctuation, transients, the licensee shall
refund the testing fee to the consumer by an adjustment in the subsequent bill. </span></li><li><span style="font-size: 11.5pt; line-height: 115%;"><span face=""Calibri","sans-serif"" style="font-size: 11.5pt; line-height: 115%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">In case of theft of meter, if it was
installed inside the consumer premises or at the entry point, the cost of new
meter and other apparatus shall be borne by the consumer. If, however, the the meter was installed outside the premises, half of the cost of the replacement shall
be borne by the consumer and rest by the licensee. If the meter was at the
sub-station, the entire cost of the replacement shall be borne by the licensee. </span></span></li></ol><p></p><p class="CM24" style="line-height: 17.3pt; margin-bottom: 9pt;">Further, the Haryana Electricity Regulatory Commission (HERC) in their <span style="font-size: 11.5pt;">Regulation DUTY</span><span style="font-size: x-small;"> TO SUPPLY ELECTRICITY ON
REQUEST, POWER TO RECOVER EXPENDITURE INCURRED IN PROVIDING SUPPLY & POWER
TO REQUIRE SECURITY</span><span style="font-size: 11.5pt;"> mandates Discoms that:</span></p><p class="MsoNormal"><span style="font-size: 11.5pt; line-height: 115%;"><span face=""Calibri","sans-serif"" style="font-size: 11.5pt; line-height: 115%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><span face=""Calibri","sans-serif"" style="font-size: 11.5pt; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><b><i>"All equipments except the meter (if supplied
by the applicant), upon energization, shall become the property of the Licensee
& the Licensee shall maintain the same without claiming any operation &
maintenance expenses, including replacement of defective/ damaged
material/equipment from the consumer."</i></b></span></span></span></p><p class="MsoNormal"><span style="font-size: 11.5pt; line-height: 115%;"><span face=""Calibri","sans-serif"" style="color: red; font-size: 11.5pt; line-height: 115%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><b>Observation</b></span></span></p><p class="MsoNormal"><span style="font-size: 11.5pt; line-height: 115%;"><span face=""Calibri","sans-serif"" style="color: red; font-size: 11.5pt; line-height: 115%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"></span></span></p><div class="separator" style="clear: both; text-align: center;"><span style="font-size: 11.5pt; line-height: 115%;"><span face=""Calibri","sans-serif"" style="color: red; font-size: 11.5pt; line-height: 115%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgio43AUfB19QSMroRj1npnbTxXo4uf2qt7tHj4qlpxSl0WOliRFCirFhTDzou-6sZao2AmpSqFkRm8zqkI-UJzKFTyyWU83qWtVDqUHKJD-KAnylcE9JKZDIL22tbD0OCDSLIpH145brYe/s2340/Screenshot_20200923-154154_Gmail.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgio43AUfB19QSMroRj1npnbTxXo4uf2qt7tHj4qlpxSl0WOliRFCirFhTDzou-6sZao2AmpSqFkRm8zqkI-UJzKFTyyWU83qWtVDqUHKJD-KAnylcE9JKZDIL22tbD0OCDSLIpH145brYe/s320/Screenshot_20200923-154154_Gmail.jpg" /></a></span></span></div><p></p><p class="MsoNormal"></p><ul><li><span style="font-size: 11.5pt; line-height: 115%;"><span face=""Calibri","sans-serif"" style="font-size: 11.5pt; line-height: 115%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">As can be seen that the Discom is not following the timelines specified under the Regulations framed by the Regulator under Electricity Act, 2003. As per the regulations, the new/tested meter should have been provided within 72 hrs. On the contrary, it got replaced only after 10 days of the complaint. </span></span></li><li><span style="font-size: 11.5pt; line-height: 115%;"><span face=""Calibri","sans-serif"" style="font-size: 11.5pt; line-height: 115%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">The Discom did not complete the requirement of generating an amended Meter Particular Sheet wherein the Meter is required to be sealed, initial reading is required to be recorded and the signature of the consumer is to be obtained and a copy is to be handed over to the consumer under acknowledgment. It has not been done. </span></span></li><li><span style="font-size: 15.3333px;">Insisting the consumer to purchase the service cable is against the rules and regulations framed by the Commission under The Electricity Act, 2003. </span></li><li><span style="font-size: 15.3333px;">The consumer at Greenfield Colony as referred by the Author in its previous post applied for a new connection but was being continuously denied provisioning of the service cable for almost four weeks. Another consumer in the same locality of Greenfield Colony who also applied for a new connection after the above incident was also denied the provisioning of service cable. The consumer had to purchase the cable and provided the same to DHBVN for the installation of a new electrical connection. </span></li><li><span style="font-size: 15.3333px;">It seems the Discoms in Haryana are rather encashing the opportunities as it is not possible for any consumer to wait and carry on with litigations/ disputes with unresponsive companies for an essential utility. Virtually it amounts to blackmailing the consumers. Such deceptive practices are not expected from State PSUs. The consumer has already sent an email to the concerned officials for arranging a refund/adjustment of the money spent on the purchase of the cable. </span></li></ul><p></p><p class="MsoNormal"><span style="font-size: 11.5pt;"><span style="color: red;"><b>Regulator intervention requested</b></span></span></p><p class="MsoNormal"></p><ol><li><span style="font-size: 11.5pt; line-height: 115%;"><span face=""Calibri","sans-serif"" style="font-size: 11.5pt; line-height: 115%; mso-ansi-language: EN-IN; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">While the procedure has been well laid by the Regulator, it is not understood as to why the consumer be asked to bear the half cost of meter replacement in case of theft of the meter which is installed outside the premises. The installation of the meter outside the premises on the pole is not that of the choice of the consumer as it is mandated by the Regulator and ensuring the safety of the meters outside the premises is not possible to be ensured as far as the consumer is concerned. There are a number of instances where DHBVN contracted labour/staff are working on the poles without any information to the consumers or even the meters removed or the meter reading being taken by the staff without the knowledge of the households. Most of the men go on the work and it is not possible for female members of the households to keep watching the poles. Hence this clause is an anti-consumer that may be considered to be withjdrawn.</span></span></li><li><span style="font-size: 15.3333px;">There is a need for an Audit of the Discoms and penal action needs to be initiated against both the Discoms. Appropriate directions may be issued to The Discoms to refund the cost of the service cable. It was well established in the previous post that the Discoms (DHBVN and UHBVN) have been adapting to Deceptive Trade Practices and the prime evidence is that the regulations in their Sales Manual uploaded on their websites itself are in contradiction to the Regulations as framed by HERC. </span></li></ol><div><span style="font-size: 15.3333px;">A copy of this post is being mailed to the Discoms in Haryana, Govt. of Haryana and Haryana Electricity Regulatory Commission for their perusal and appropriate action. The comments if any received shall be published as and when received. </span></div><p></p></div><p></p>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com1tag:blogger.com,1999:blog-5315893167905583762.post-39952995161059926062020-09-13T15:00:00.010+05:302020-09-24T19:13:14.949+05:30Myth about Bi-Monthly Billing System for Electricity Consumers in the State of Haryana <div class="separator"><p style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em; text-align: justify;"><span style="font-size: medium;"><br /></span></p><p style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em; text-align: justify;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjYhv5Lk6P7BElTDH8LsTAdv8YKYjiATYZN5YyEGlIdx9IYNTrj9M0Uy3g5JHnBsloYhlXYzmDBaEYzlRVFKbKHyFmRbJMzWL-aQCedK2ZRQaOKTidrYy2QimK3rsxTM2R9HRSYLje-JR-z/s1170/Subsidy_IMG-20200912-WA0014.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" data-original-height="1170" data-original-width="540" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjYhv5Lk6P7BElTDH8LsTAdv8YKYjiATYZN5YyEGlIdx9IYNTrj9M0Uy3g5JHnBsloYhlXYzmDBaEYzlRVFKbKHyFmRbJMzWL-aQCedK2ZRQaOKTidrYy2QimK3rsxTM2R9HRSYLje-JR-z/s320/Subsidy_IMG-20200912-WA0014.jpg" /></a><span style="font-size: medium;">There has been a misconception among electricity consumers in India about the monthly/ bi-monthly</span><span style="font-size: medium;"> </span><span style="font-size: medium;">billing systems. Such misconc</span><span style="font-size: medium;">eption is not limited to any specific city or state but across the </span><span style="font-size: medium;">co</span><span style="font-size: medium;">untry. Most of the consumers meeting the author during his awareness campaign have expressed</span><span style="font-size: medium;"> their concern saying the bi-monthly billing is doubly charged as the rates are on a slab basis and theses slabs get over in the first month itself and in the 2nd month of the bill, the rates become flat rate system or i</span><span style="font-size: medium;">n the next higher slabs because the slab rates get over in the first month of the bill. Unfortunately in the sector of Electricity, the higher the consumption, the higher is the rate per unit.</span> While the author has been giving a practical demonstration from the copies of the bill brought by the attendees in the workshop proving that the billing system won't make any financial deception to the consumers whether charged on monthly billing or bi-monthly billing system,. However, looking at the size of the population in India, we still have the misconception prevailing in the country. A recent newspaper report substantiates what has been said above. </p></div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhTM3M5xRLqXFEiLjAlAvNKFIg7r9zaoMcRo8gVlCrJN0N_gfcxLFa-zBU7ieZla2wlSPynzj3tohiNelv_S3BnftSWZVRqoeitrP8iqOAaoWoSwmr3Ni5b8kZizu5B3hJf6mejsuJF5WgQ/s2048/20200913_104849.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="2048" data-original-width="1536" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhTM3M5xRLqXFEiLjAlAvNKFIg7r9zaoMcRo8gVlCrJN0N_gfcxLFa-zBU7ieZla2wlSPynzj3tohiNelv_S3BnftSWZVRqoeitrP8iqOAaoWoSwmr3Ni5b8kZizu5B3hJf6mejsuJF5WgQ/s320/20200913_104849.jpg" /></a></div><p style="text-align: justify;">An article titled <span face="Roboto, sans-serif" style="color: #212121;"><span style="font-size: small;"><b>Misconception or Deception on monthly/ Bimonthly </b></span></span><span face="Roboto, sans-serif" style="color: #212121;"><span style="font-size: small;"><b>billing by Electricity Distribution Companies (DISCOMs)</b></span></span><span face="Roboto, sans-serif" style="color: #212121; font-size: 24px;"> </span><span face="Roboto, sans-serif" style="color: #212121;"><span style="font-size: small;">was published in this blog on 11th June 2020. The article can be pursued by the readers by clicking at URL </span></span><span face="Roboto, sans-serif" style="color: #212121; font-size: small;">http://skvirmani-jagograhak.blogspot.com/2020/06/misconception-or-deception-on-monthly.html</span></p><p style="text-align: justify;"><span face="Roboto, sans-serif" style="color: #212121; font-size: small;"><span style="font-weight: 400;">The intention of this article was to clear an air among consumers who were under the impression that the bi-monthly billing becomes double to monthly billing. It can be briefly explained that the slabs are made on a per month basis or 30 days basis and these slabs are increased on a pro-rata basis accordingly. In simple words, if the first slab is to say 0-50 units on a monthly basis, the bill for two months basis would be raised to 0-100 units on a bi-monthly billing system. In other words, it a misconception that the bi-monthly billing becomes double for the same consumption if charged on a monthly billing system. In fact, the consumers would find the bi-monthly billing system being more economical than the monthly billing system, The monthly billing system finds favors with the Distribution Companies.</span></span></p><p style="text-align: justify;"><span face="Roboto, sans-serif" style="color: #212121; font-size: small;"><span style="font-weight: 400;">Govt of Haryana had in the recent past came out in a bid to reduce the burden onto the electricity consumers across the State of Haryana, a scheme of subsidy was provided wherein the consumers would be charged lower rates from the eligible consumers based on a consumption basis and the difference in the amount between normal rates and subsidized rates would be paid by Govt. of Haryana to the Discoms. </span></span></p><p style="text-align: justify;"><span face="Roboto, sans-serif" style="color: #212121; font-size: small;"><span style="font-weight: 400;">However, consumers have perceived that due to the bi-monthly billing system prevailing in the state of Haryana, most of the consumers become out of the eligibility for the reduced subsidized rates. In other words, the consumers are under impression that they would be eligible if the monthly billing system in adapted instead of the bi-monthly billing system. A newspaper report has appeared in Navbharat Times, Faridabad on 12th September 2020. A copy is attached for the perusal of the readers. The title of the NBT Report itself indicates consumer's ignorance on the subject. "</span></span><span style="text-align: left;"><span face="Roboto, sans-serif" style="color: #212121;">दो महीने का बिल आने से नहीं हो रहा टैरिफ प्लान का फायदा - </span></span><span style="text-align: left;"><span face="Roboto, sans-serif" style="color: #212121;">एक साथ बिल देने से बढ़ जाती है बिजली की यूनिट "</span></span></p><p style="text-align: left;"><span style="text-align: left;"><span face="Roboto, sans-serif" style="color: #212121;">As per the scheme of Govt of Haryana for the subsidy to Electricity Consumers and the Tariff Orders fixed by HERC, the following would be the applicable rates of units for domestic consumers:</span></span></p><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-size: 12.0pt; line-height: 115%;"><b>Unit Rate as per HERC Tariff Order
dtd. 1<sup>st</sup> June 2020</b><o:p></o:p></span></p><p><span><span face="Roboto, sans-serif" style="color: #212121;">
</span></span></p><table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; margin-left: 4.6pt; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-yfti-tbllook: 1184; width: 589px;">
<tbody><tr style="height: 16.5pt; mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td rowspan="2" style="border-bottom: solid black 1.0pt; border: solid windowtext 1.0pt; height: 16.5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 60.0pt;" valign="top" width="80">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt;">Category <o:p></o:p></span></b></p>
</td>
<td rowspan="2" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: solid windowtext 1.0pt; height: 16.5pt; mso-border-left-alt: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 89.0pt;" valign="top" width="119">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt;">Consumption up to units month<o:p></o:p></span></b></p>
</td>
<td colspan="2" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: solid windowtext 1.0pt; height: 16.5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 212.0pt;" valign="top" width="283">
<p align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt;">Normal Slab<o:p></o:p></span></b></p>
</td>
<td rowspan="2" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: solid windowtext 1.0pt; height: 16.5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 81.0pt;" valign="top" width="108">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt;">Unit Rate (Rs.) <o:p></o:p></span></b></p>
</td>
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<tr style="height: 32.25pt; mso-yfti-irow: 1;">
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 32.25pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt;">(Monthly Billing)<o:p></o:p></span></b></p>
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<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 32.25pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt;">(Bi-Monthly Billing)<o:p></o:p></span></b></p>
</td>
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<tr style="height: 15.75pt; mso-yfti-irow: 2;">
<td rowspan="2" style="border-bottom: solid black 1.0pt; border-left: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 60.0pt;" valign="top" width="80">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">I<o:p></o:p></span></p>
</td>
<td rowspan="2" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-left-alt: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 89.0pt;" valign="top" width="119">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">100 units per month<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">0-50<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">0-100<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 81.0pt;" valign="top" width="108">
<p align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">2.00<o:p></o:p></span></p>
</td>
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<tr style="height: 15.75pt; mso-yfti-irow: 3;">
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">51-100<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">101-200<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 81.0pt;" valign="top" width="108">
<p align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">2.50<o:p></o:p></span></p>
</td>
</tr>
<tr style="height: 15.75pt; mso-yfti-irow: 4;">
<td rowspan="4" style="border-bottom: solid black 1.0pt; border-left: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 60.0pt;" valign="top" width="80">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">II<o:p></o:p></span></p>
</td>
<td rowspan="4" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-left-alt: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 89.0pt;" valign="top" width="119">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">800 units per month <o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">0-150<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">0-300<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 81.0pt;" valign="top" width="108">
<p align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">2.50<o:p></o:p></span></p>
</td>
</tr>
<tr style="height: 15.75pt; mso-yfti-irow: 5;">
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">151-250<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">301-500<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 81.0pt;" valign="top" width="108">
<p align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">5.25<o:p></o:p></span></p>
</td>
</tr>
<tr style="height: 15.75pt; mso-yfti-irow: 6;">
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">251-500<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">501-1000<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 81.0pt;" valign="top" width="108">
<p align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">6.30<o:p></o:p></span></p>
</td>
</tr>
<tr style="height: 15.75pt; mso-yfti-irow: 7;">
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">501-800<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">1001-1600<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 81.0pt;" valign="top" width="108">
<p align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">7.10<o:p></o:p></span></p>
</td>
</tr>
<tr style="height: 30.75pt; mso-yfti-irow: 8; mso-yfti-lastrow: yes;">
<td style="border-top: none; border: solid windowtext 1.0pt; height: 30.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 60.0pt;" valign="top" width="80">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">III<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 30.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 89.0pt;" valign="top" width="119">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">More than 800 units per month<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 30.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">0-801 and more <o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 30.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 106.0pt;" valign="top" width="141">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">0-1601 and more<o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 30.75pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 81.0pt;" valign="top" width="108">
<p align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">7.10<o:p></o:p></span></p>
</td>
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</tbody></table><p style="text-align: left;"><span style="text-align: left;"><span face="Roboto, sans-serif" style="color: #212121; font-size: x-small;"></span></span></p> <span style="text-align: justify;">There are Three categories of electricity consumers as categorized on the basis of consumption per month basis as explained in the above:</span><p style="text-align: justify;"></p><ol><li style="text-align: justify;">Category 1: Those whose consumption does not exceed 100 units per month or 200 units per billing cycle of Bi-monthly billing system, will have two slab rates i.e 0-50 or 0-100 (bi-monthly) and 51-100 or 101- 200 (bi-monthly) and will be charged Rs. 2.00 and Rs. 2.50 per unit respectively. </li><li style="text-align: justify;">Category 2: The consumers whose consumption exceeds 100 units per month or 200 units per billing cycle of two months but consumption does not exceed 800 units per month or 1600 units per billing cycle of two months would be charged on a slab rate basis. </li><li style="text-align: justify;">Category 3: The consumers whose consumption exceeds more than 800 units per month on a monthly billing cycle or 1600 units per two months billing cycle would not be provided any slab rate system or telescopic billing. Instead, these consumers would be charged for all the units at a flat rate of Rs. 7.10 per unit. </li></ol><p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjidn9yxEtQf8nw4oRg2mcSt535rOJ1RTUJFQCK3HtJAiecz58nXXuJScqoiOkSlu9zlVIzhP0K4Uq3z7_auS00l_VloeT144XUBBQZfXOyso3cUkma9Mep2Q9Ha9yGn1_Z5O6bbXmxCBAe/s1170/Subsidy_IMG-20200912-WA0007.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1170" data-original-width="540" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjidn9yxEtQf8nw4oRg2mcSt535rOJ1RTUJFQCK3HtJAiecz58nXXuJScqoiOkSlu9zlVIzhP0K4Uq3z7_auS00l_VloeT144XUBBQZfXOyso3cUkma9Mep2Q9Ha9yGn1_Z5O6bbXmxCBAe/s320/Subsidy_IMG-20200912-WA0007.jpg" /></a></div><p style="text-align: justify;">As can be seen from the above, it is immaterial whether the bill is raised on a monthly basis or a bi-monthly basis, the unit rates shall remain the same. The total amount of the bill per month whether generated on a monthly billing system or bi-monthly billing system shall remain the same. Hence, it is a myth that if the bill is raised on a bi-monthly basis, they will not be able to take advantage of slabs or the slabs formulated on a monthly consumption basis shall get exhausted in the first month and the 2nd month would be higher. If say a rate is for 100 units in one month, the same rate would be applicable for 200 units if billed on a bi-monthly basis. </p><p style="text-align: justify;">Whereas the Discoms are always preferring to charge the electricity consumption on monthly basis as it being to their advantage, the consumers' advantage lies on a bi-monthly billing system basis. It is a myth that the consumers do not get a subsidy because of the bi-monthly billing system or the bi-monthly billing is charged doubly to a monthly billing system as far as rate/ unit is concerned. A copy of a bill has been uploaded which clearly indicates that the consumer whose consumption was 1726 units for 68 days of the billing cycle has been provided a subsidy of Rs. 1,706/- This itself clears the misconception that billing on a bi-monthly basis would keep the consumer out of purview for subsidy. </p><p style="text-align: justify;">The author would be pleased to clarify any doubt of any of the consumers irrespective of whether the consumer belongs to Haryana or elsewhere in any other state. </p><p style="text-align: justify;">A copy of this article is being mailed to Navbharat Times (NBT) Faridabad for its perusal and publishing as an addendum to their post. </p>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-91782378441518305962020-09-10T18:47:00.023+05:302020-09-11T15:01:38.453+05:30How Electricity Consumers in Haryana being deceived and violated through Electricity Billing and Metering issues by DHBVN - a PSU Discom of Haryana State - Is it the Deficiency or Deceptive Trade Practices<p style="text-align: justify;"><span face="Calibri, sans-serif" style="font-size: 13.5pt;">A couple of posts have been written in this blog on unethical business
practices of Dakshin Haryana Bijli Vitran Nigam Ltd (DHBVN), a PSU Discom in
the State of Haryana. Some of the articles from the relevance point of view for the present post are
listed below: </span></p><p style="text-align: justify;"></p><ol><li><span style="background-color: white;">Corona pandemic in India vs unfair business practices of Dakshin Haryana Bijli Vitran Nigam (DHBVN) a State-run DISCOM PSU under Govt. of Haryana for generating inflated bills and pressurising/ misleading consumers to pay the bills much prior to the due date of payment during lockdown </span><a href="http://skvirmani-jagograhak.blogspot.com/2020/05/corona-pandemic-in-india-vs-unfair.html" style="background-color: white;">http://skvirmani-jagograhak.blogspot.com/2020/05/corona-pandemic-in-india-vs-unfair.html</a> </li><li><span style="background-color: white;">Trust-Based Meter Reading by Haryana DISCOMs like DHBVN and UHBVN- How much accurate electricity billing </span><a href="http://skvirmani-jagograhak.blogspot.com/2020/06/electricity-billing-and-trust-based.html" style="background-color: white;">http://skvirmani-jagograhak.blogspot.com/2020/06/electricity-billing-and-trust-based.html</a> </li><li><span style="background-color: white;">हरियाणा में नए बिजली कनेक्शन देने में सर्विस केबल देने के नाम पर क्या भ्रष्टाचार चल रहा है ?</span><span style="background-color: white;"> Is there a scam in providing new electricity connection in Haryana? </span><a href="http://skvirmani-jagograhak.blogspot.com/2020/07/is-there-scam-in-providing-new.html" style="background-color: white;">http://skvirmani-jagograhak.blogspot.com/2020/07/is-there-scam-in-providing-new.html</a> </li><li><span style="background-color: white;">हरियाणा में सरकारी बिजली कंपनियों द्वारा हर साल ग्राहकों को करोड़ों रु का चूना लगाने का मामला हरियाणा इलेक्ट्रिसिटी रेगुलेटरी कमीशन के संज्ञान में लाया गया।</span><span style="background-color: white; font-size: small;"> Issues of gross violations of HERC Regulations by Haryana Electricity DISCOMs brought to the notice of Haryana Electricity Regulatory Commission </span><span style="background-color: white; font-size: small;"><a href="http://skvirmani-jagograhak.blogspot.com/2020/07/issues-of-gross-violations-of-herc.html">http://skvirmani-jagograhak.blogspot.com/2020/07/issues-of-gross-violations-of-herc.html</a> </span></li><li><span style="background-color: white;">हरियाणा में सरकारी बिजली कंपनियों द्वारा हर साल ग्राहकों को करोड़ों रु का चूना लगाने का मामला हरियाणा इलेक्ट्रिसिटी रेगुलेटरी कमीशन लाने के बाद अब हरियाणा सरकार व भारत सरकार के उपभोक्ता मंत्रालय के संज्ञान में भी लाया गया।</span><span style="background-color: white; font-size: small;"> Issues of gross violations of HERC Regulations by Haryana Electricity DISCOMs brought to the notice of Haryana Electricity Regulatory Commission, Govt of Haryana and Department of Consumer Affairs, Govt. of India </span><span style="background-color: white; font-size: small;"> </span><a href="http://skvirmani-jagograhak.blogspot.com/2020/08/issues-of-gross-violations-of-herc.html" style="background-color: white;">http://skvirmani-jagograhak.blogspot.com/2020/08/issues-of-gross-violations-of-herc.html</a></li></ol><p></p><div style="text-align: justify;"><b style="color: red;">Background Information</b></div><div style="text-align: justify;"><ol><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgoTPQX9Cno9V7XPwsYy3LheTXnsr_tCEFewH1ET_4AIPTIRS6as3gHvCHGYPukWs1bw9ZRXJz8qc2mHB-n_62-IqrOasEM5IPT3WvW2yMYGA3ChjAIBOVxQxVZFIp1MKtJoao2zubhj1m9/s2340/Screenshot_20200910-184125_Gallery.jpg" style="background-color: white; clear: right; float: right; font-size: 18.72px; font-weight: 700; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgoTPQX9Cno9V7XPwsYy3LheTXnsr_tCEFewH1ET_4AIPTIRS6as3gHvCHGYPukWs1bw9ZRXJz8qc2mHB-n_62-IqrOasEM5IPT3WvW2yMYGA3ChjAIBOVxQxVZFIp1MKtJoao2zubhj1m9/s320/Screenshot_20200910-184125_Gallery.jpg" /></a><li>There are set guidelines for installing meters on the poles. As per regulations framed under the Electricity Act, not more than six meters can be mounted on the pole and the height of the top-mounted meter cannot exceed 5 ft from the ground. As can be seen in the attached photo, it has come to the notices that the Discom has installed as many as 9 meters on the same pole and the author has even seen the height of the top meter as high as 9 ft. from the ground. </li><li>Under the concept of trust-based reading, the consumer having reasons to believe in-correct reading or bills being raised on an average basis can submit the meter reading along with the snap of the meter on the DHBVN website which normally should take around 3-4 days time to generate the fresh corrected bill. However, the situation of raising the bill on an average basis normally is not possible as the meters are installed on poles outside the residences. Ideally, the meter readers which are normally on a sub-contract basis need to be held accountable for not taking the meter reading. Most of the residents are senior citizens and normally it is also difficult for them to take meter reading by snap and then upload the same on the website and then keep checking time and again to download the fresh bill. The sub-contractors engaged for meter reading need to be accountable for incorrect noting of the meter reading.</li><li>During Corona Pandemic when the whole world was passing through the pandemic, DHBVN had adapted to unethical business practices of raising the bills on an average basis of past consumption without even advising consumers to note down the reading and submit it electronically to the Discom. The consumption during the Coronal Pandemic was expected to be far less than the past consumption for various reasons. As an example, the small shops as a self-employed business were also declared to be closed due to lock-down and might have been zero consumption during the period. While the citizens were facing an acute shortage of funds to meet their daily requirements, the Discom was busy collecting funds in disproportionate to electricity consumption. The article was referred to the Govt of Haryana and Govt of Haryana thankfully had come out with the procedure of Trust-Based meter reading. Under trust-based meter reading, the consumer can note down the meter reading and take a snap of the meter reading, upload it on the server through the internet and generate electricity bills. However, it is to be used only when either the consumer finds meter reading has been wrongly recorded in the bill or the bill has been raised on an average basis in case DHBVN is unable to get the recording of meter reading due to circumstances beyond its control. </li><li>Most of the electricity meters in Haryana are installed outside the residential premises on the electricity poles and hence there cannot be any reason for not taking the meter reading for the purpose of generating the electricity bills for any billing cycle which is usually bi-monthly.</li><li>It is understood that the handbills are raised on the spot and thereafter the meter reading is supposed to be uploaded on the servers at the backend. Once the bills get uploaded on the servers, the consumer can pay the bill online. In case the bills are not uploaded on the servers, then the consumer will not be able to pay the bill online. Many consumers of Sector 37, Faridabad have complained that their bills were not uploaded on the servers before the due date of payment as a result of which the consumers were compelled to pay a surcharge. It implies that the consumers have been penalized for the deficiency in the services of DHBVN. Ideally, DHBVN should have extended the due date of payment automatically without even being asked for.</li></ol></div><div style="text-align: justify;"><b><span style="color: red;">Complaints of Billing and Metering</span></b></div><div style="text-align: justify;">The following three cases of the consumers are being analyzed in detail indicating either the gross violations of the rules and regulations mandated under the Electricity Act, 2003 or with an intent to harass/ deceive the consumers for the reasons best known to DHBVN:</div><div style="text-align: justify;"><span style="font-size: small;"><br /></span></div><div style="text-align: justify;"><span style="color: red; font-size: small;"><b>Case No. 1 (Resident of Greenfield Colony, Faridabad)</b></span></div><div style="text-align: justify;">The consumer who was a new subscriber of the electricity connection had received the bill wherein the opening reading has been shown as "1" as on 07/07/2020. As explained in my previous article referred at S.No. 3, the connection of the consumer was energized only on 28th July 2020 on which date the meter reading was "Zero". Further,</div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxyILHZDYOotZ50dZof0z5Ea3Ne6KprAOGWuzocwxLUY6MUlqm5UTNejVoDO5wrcQHoELejjCTVmBaZh85UspV51DCOlVPW8rRxVFQC1Kr-_NMLkTBwuvwLH0fYMyG_s63_hGAm2_MI6uT/s2340/Screenshot_20200909-191921_Gmail.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxyILHZDYOotZ50dZof0z5Ea3Ne6KprAOGWuzocwxLUY6MUlqm5UTNejVoDO5wrcQHoELejjCTVmBaZh85UspV51DCOlVPW8rRxVFQC1Kr-_NMLkTBwuvwLH0fYMyG_s63_hGAm2_MI6uT/s320/Screenshot_20200909-191921_Gmail.jpg" /></a></div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">1. When the meter has not been even mounted on the pole on the said date, how the reading "1' has been indicated. The connection was energized only on 28th July 2020 and more so even the same was not tested as per regulations under Electricity Act, 2003. There is no question of showing any reading prior to the energization of the connection. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">2. How the installation date has been taken as 7th July 2020 when it was not even mounted on the pole. This has been stated in several emails time and again by the consumer as well as the author of the blog.</div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">3. There are two snaps of the meter which were taken on 20th and 27th July 2020. The snaps clearly indicate the reading as "zero". Naturally, the action of DHBVN leads to citizens mistrusting the PSU officials. Afterall there is always an element of the interest for doing something wrong if not corrected when pointed out. </div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhzpcK9v2VgJyEVJyBQKNMBdXpm3coZfuVW_JIxG6pkFO5G934MfEVdSKziMXZbpOF7QxxaEGzHsESp2DWXazmM7C1bLv_qPcTbcIPtXkppVvi_zmbuGWUZO-yTCkjNpvHGzQBwTr1EObRh/s1280/IMG-20200908-WA0005.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1280" data-original-width="960" height="205" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhzpcK9v2VgJyEVJyBQKNMBdXpm3coZfuVW_JIxG6pkFO5G934MfEVdSKziMXZbpOF7QxxaEGzHsESp2DWXazmM7C1bLv_qPcTbcIPtXkppVvi_zmbuGWUZO-yTCkjNpvHGzQBwTr1EObRh/w154-h205/IMG-20200908-WA0005.jpg" width="154" /></a></div><div style="text-align: justify;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkVsIOMFLRzK8peGbBjmRc34WUKUYYvYqDGfBXEX5g5tCejnUJ6kGLPKe7visGbMxqNmFJuyo0NW2BH9Nz_UFxwEx6y2Co5k8VKevKcdJAu_94I6a1NLpZ-BdRWcBAC78HyV8IpCKXXf_S/s1280/IMG-20200727-WA0033.jpg" style="clear: left; display: inline; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" data-original-height="1280" data-original-width="960" height="205" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkVsIOMFLRzK8peGbBjmRc34WUKUYYvYqDGfBXEX5g5tCejnUJ6kGLPKe7visGbMxqNmFJuyo0NW2BH9Nz_UFxwEx6y2Co5k8VKevKcdJAu_94I6a1NLpZ-BdRWcBAC78HyV8IpCKXXf_S/w154-h205/IMG-20200727-WA0033.jpg" width="154" /></a></div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">4. Why DHBVN has not generated the meter installation report and test run conducted which is as per the requirement of the regulations under the Electricity Act, 2003. DHBVN has not shared the fabricated meter installation report with the consumer despite making explicit requests and reminders. Ultimately the consumer was advised to seek the said document under RTI Act so as to know who signed the report fraudulently. No doubt the action of DHBVN has jeopardized the confidence and trust/ belief of the citizens on the PSUs.</div><div style="text-align: justify;"><br /></div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiNAMI-ES30II-T6Ci97Yhc3bOpso54hS3pjIl-2cZfoPwVlgtzNkdScLB-qi31_v2UepeCSHPnKMiNBiH0vWYyOH_a45qWDlXYShuL84EctGnoRS74IHjMO1Pvxp06kmkmxaH7EcA5AgR7/s2340/Screenshot_20200908-151959_Drive.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1080" data-original-width="2340" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiNAMI-ES30II-T6Ci97Yhc3bOpso54hS3pjIl-2cZfoPwVlgtzNkdScLB-qi31_v2UepeCSHPnKMiNBiH0vWYyOH_a45qWDlXYShuL84EctGnoRS74IHjMO1Pvxp06kmkmxaH7EcA5AgR7/s320/Screenshot_20200908-151959_Drive.jpg" width="320" /></a></div><div style="text-align: justify;">The silence of the Vigilance Department of the DHBVN has not been understood by the author of the blog on such suspicious activities as their attention was being drawn from time to time. Even when the sub-division office claimed having installed the connection on 7th July 2020, the Vigilance Department was requested to have a surprise visit at the site along with the Author to know its correctness. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;"><b><span style="color: red;">Case No. 2 (Resident of Sector 37 Faridabad)</span></b></div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgssm9ENbc6pkubzPtHoKEZB-ZfKVHVHEL4JTH3Pjmp_55rseCtV_3_L77_VTz7LVesvgEIUNHpuE8HhPNnVyoySrbPJ3Ne69LputyDE5NSlGqjTw4sYZWtok3bp2qTp8q8mH9sOJcb-aLu/s2340/Screenshot_20200908-205242_WhatsApp+%25281%2529.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgssm9ENbc6pkubzPtHoKEZB-ZfKVHVHEL4JTH3Pjmp_55rseCtV_3_L77_VTz7LVesvgEIUNHpuE8HhPNnVyoySrbPJ3Ne69LputyDE5NSlGqjTw4sYZWtok3bp2qTp8q8mH9sOJcb-aLu/s320/Screenshot_20200908-205242_WhatsApp+%25281%2529.jpg" /></a></div><div style="text-align: justify;">The consumer who was of 72 years of age and being heart and diabetic patient received an SMS on 25th August 2020 for payment of Rs. 22151.45 towards electricity bill against his consumer account for which the due date of payment was indicated as 1st September 2020. As he did not receive any of the bill i.e neither spot generated bill nor the regular bill on its website and finding enormous amount being demanded by DHBVN, he checked the meter reading immediately which was as 51831. He also found the closing meter reading of his last bill was 50,579 indicating consumption of 1252 units for two months. Accordingly, he initiated communications on official WhatsApp numbers of SDO of the area sub-division. He was advised to send the details on email. The consumer sent an email on 27th August 2020 and kept on reminding on Whattsapp. However, no corrective action was taken by DHBVN to date. Meanwhile, the consumer approached the author of the blog for assistance. In a bid to extend the help to a senior resident of 72 years heart and diabetic patient, the SDO was contacted on his WhatsApp number on 7th September 2020. It was followed by an email to SDO, Xen, and SE with a copy to CMD, DHBVN. The bill has not been corrected and sent to the consumer till the time of writing of this post. The following points are important on the billing-related complaints from the regulations point of view which in the view of the author seems to be not adhered to by the DHBVN: </div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjgUy3n1vl1BcLdzButKt6DV23n9OtzkNJ_DrFGDncKYhJi9NGRDCWk2XoqnEtyOn2MC4Ngqxv6mcCFDuanyjda7s-1q1BtrsqtYOsxlhbnuh8V_VZ7z2gbvHbLAnsXcYNw4TjuFLLokI6J/s2340/Screenshot_20200909-165222_Twitter.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="164" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjgUy3n1vl1BcLdzButKt6DV23n9OtzkNJ_DrFGDncKYhJi9NGRDCWk2XoqnEtyOn2MC4Ngqxv6mcCFDuanyjda7s-1q1BtrsqtYOsxlhbnuh8V_VZ7z2gbvHbLAnsXcYNw4TjuFLLokI6J/w75-h164/Screenshot_20200909-165222_Twitter.jpg" width="75" /></a></div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">i) In the case of the spot billing system, the bill is to be handed over to the consumer immediately on the spot. Since no bill has been handed over to the consumer on the spot, no reading has been taken by the meter readers. DHBVN needs to investigate on this as to why no reading has been taken when the meters are installed on the pole. Further, whether the payment released to the meter readers are as per the agreed norms. Any bill raised without taking the meter reading is mostly in excess of the consumption as it is raised on an average basis and the consumption during certain seasonal requirements is more. Thus the Discom collects more money from the consumer than if raised on an actual reading basis. </div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEifNZJx7FMADnYknmGQ9_Gkphf2ch3_RjuBx8sR2S29Gpscjl5kN2vB_dFdVouLUPOaeJD_3uFJTw-WrQ4ZQIa_7IypCYpcdakB9979pObTsi3CHdnOxAmvWcxFOebKBDes0UJNKDiFejoD/s2340/Screenshot_20200908-090421_Gmail.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEifNZJx7FMADnYknmGQ9_Gkphf2ch3_RjuBx8sR2S29Gpscjl5kN2vB_dFdVouLUPOaeJD_3uFJTw-WrQ4ZQIa_7IypCYpcdakB9979pObTsi3CHdnOxAmvWcxFOebKBDes0UJNKDiFejoD/s320/Screenshot_20200908-090421_Gmail.jpg" /></a></div><div style="text-align: justify;">ii) Regulations mandated for the Distribution Licensees mandate to redress the billing complaint within 24 hrs of the receipt of the complaint in case no additional information is required and within 7 days of receipt of the complaint in a case where additional information is required. As can be seen that DHBVN has failed in adhering to the regulations. A complaint was initiated on 25th August 2020 followed by Whattsapp messages and email on 27th August 2020 and also on the website on 1st September 2020 vide complaint number 3877499973 as well through the author of the blog. As no additional information was required, the bill should have been corrected within 24 hours. Hope, DHBVN would come out on its own to compensate the consumer as per provisions of the regulations keeping in view the ethics of business. The author is considering to assist the consumer to claim the penalty. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;"><b><span style="color: red;">Case No. 3 (Resident of Sector 37 Faridabad)</span></b></div><div style="text-align: justify;">DHBVN contractors were carrying out the replacement of the pole on 26th August 2020 as it was likely to have been broken at any time. The consumer's meter was also installed on the same pole. However, the consumer noticed after the replacement of the pole was completed that two of the phases were not working while only one phase was operational. The consumer lodged a complaint with DHBVN as a result of which the staff attended to the complaint on 27th August 2020. However, as soon as the feeder was switched on, there was immediately a fire out of the meter box and the meter got completely burnt. While the consumer was being advised to visit the office to lodge a complaint, the staff, later on, rethought and bypassed the burnt meter and restored the supply immediately by direct connection of input/output cable. DHBVN maintained their silence and unresponsive to the consumer's complaint. Surprisingly all the complaints lodged on the internet were being shown as "resolved" without even attending to it. The author was finally compelled to seek consumer grievance redressal through social media on 5th September 2020. The following regulations are pertinent to the issue which are quoted below: </div><div style="text-align: justify;"><b><br /></b></div><div style="text-align: justify;"><b>"In case a meter is found burnt either on consumer’s complaint or upon inspection by the licensee, the licensee shall restore the supply within 24 hours by providing a tested meter. If it is not possible to provide a tested meter immediately, then direct supply shall be given within 24 hours and the consumer shall be charged for the period of direct supply on an average basis. The licensee shall ensure t</b><b>hat the direct supply shall not continue for more than 72 hours and within this period a tested meter shall be installed."</b> As per the regulation, the tested meter should have been provided within 72 hrs. i.e by 30th August whereas DHBVN delayed it till 6th September 2020. DHBVN should come out on its own to compensate the consumer as per provisions of the regulations keeping in view ethical business practices. Surprisingly the consumer was asked to provide 35 meters service cable despite a fact that the consumer was being charged rental for the meter and service cable. Since any delay in providing the metered supply beyond 72 hrs. shall be a burden onto the consumer as the consumer would be charged on an average basis during non-metered supply. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;"><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSA4iZZxQ7eRvdh6tHn4Udx6Z3YjYFf6wGGzh2cnyF_1UMhqHSwO4vlsS7w8VMqXhn2Fe73WUUmM0IgqSIICX_5P-tN2NoHSjM9ePxgytol3BIchFCzGlg1r7qQi4kZOnrmSdU_UOWTFZX/s2340/Screenshot_20200910-151324_Gallery.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSA4iZZxQ7eRvdh6tHn4Udx6Z3YjYFf6wGGzh2cnyF_1UMhqHSwO4vlsS7w8VMqXhn2Fe73WUUmM0IgqSIICX_5P-tN2NoHSjM9ePxgytol3BIchFCzGlg1r7qQi4kZOnrmSdU_UOWTFZX/w185-h400/Screenshot_20200910-151324_Gallery.jpg" width="185" /></a></div></div><div style="text-align: justify;"><b>The height of the top meter installed/ mounted on the pole should not exceed 5 feet</b>. The photograph of the pole as taken after the meters were reinstalled speaks itself. It is pertinent to state that the reported case is not in isolation but the number of locations can be seen in Sector 37 Faridabad. It is not known as to whether DHBVN supervises such installation or it is just left to the contractors the way they wish to carry out installation their own way. There is a need for installation to be inspected by the DHBVN officials/ Management. The prime responsibility lies in DHBVN. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">A copy of the article is being mailed to DHBVN officials which shall include SDO of the sub-division, XEN of the Zone, and SE of Faridabad as well as their CMD. A copy of the same shall also be sent to the Vigilance Department of the DHBVN so as to bring such deception to the notice of the Vigilance Department for its perusal and taking appropriate action. A copy of the article will also be shared with the Haryana Electricity Regulatory Commission and the Power Ministry. The officials of DHBVN would be requested to provide their feedback/ comments on the post so that the same are published as an update to the post or reproduced appropriately. The officials shall also have an option to submit their comments if any directly on the blog. In case no comments/feedback is received by the author of the blog by 15th September 2020, the article in the present form shall be shared with:</div><div style="text-align: justify;"><div style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;">It would be a great pleasure for the author of the blog if the DISCOM take an action on its own to suitably compensate with the penalty as laid down under various provisions to the affected consumers else the consumers may be assisted to take appropriate recourse to CGRF and if required to Electricity Ombudsman. However, the author believes that ethics shall prevail among DHBVN and avert such need of approaching CGRF and Electricity Ombudsman. </div><ul><li>Social Media like Twitter, Facebook, etc.</li><li>Haryana Electricity Regulatory Commission/ Ministry of Power both Central as well as State </li><li>Vigilance Department </li><li>Print Media/ Electronic Media </li></ul><div><b><span style="color: red;">Conclusi</span></b><b><span style="color: red;">ons</span></b></div></div><div style="text-align: justify;">The article is proposed to be used for wider awareness of the consumers across the country as Electricity is the subject matter of governance under Electricity Act, 2003. The consumers are either ignorant of the rules and regulations or just avoid using such regulations due to the need for electricity being indispensable. In my previous article, it has been revealed that DHBVN has even hidden the information and distorted the rules and regulations with respect to the provisioning of service cables required for the connection from meters to the point of supply to consumers. The Authorities must be taking advantage of such an indispensable requirement of electricity. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">That may be the possible reason for the corruption in the Electricity Sector going on unchecked. The examples quoted here in this article and the previous articles lead to the belief that the Discoms are performing Deceptive Trade Practices. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">Corruption in the Industry/Sector is not ruled out else the Discoms should have taken corrective steps else there is no reason why the meter readings not taken when the meters are installed outside on the electricity poles. Rules and Regulations are just blatantly violated as can be seen as many as 9 meters are installed on the pole with a height of the top of the meters even being 8 to 9 ft. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">In case the sub-division office has not fabricated a false and forged meter installation report, the same would have been shared with the consumer as the process of providing electrical connection to a consumer is well defined under the regulations/codes. The Regulations also defines the replacement of burnt / defective meters which seems to be ignored by the DHBVN. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">In the end, it is expected DHBVN which is a PSU Discom to come up on its own to pay the penalty to the affected consumers keeping in view the ethical business practices. </div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">Last but not the least, the deception is not limited to these three cases but the feedback is being received from many consumers. </div><br /><div><br /></div><div style="text-align: justify;"><span face="arial, sans-serif" style="background-color: white; color: #757575; font-size: 16px;">(The author is a consumer activist and rendered his service for more than 15 years in the project of Department of Consumer Affairs as Project Manager. Presently he is one of the Trustees in NGO handling consumer's interest. The author is passionate about an empowered and responsible society. He has also co-authored a book titled <b><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;">“Electricity and Consumer</span>”. </b>The same is available in the public domain for the perusal of stakeholders including knowledge dissemination to the citizens - </span><a href="https://consumereducation.in/monograms/Electricity%20and%20Consumer.pdf" style="background: rgb(255, 255, 255); color: #2196f3; font-family: roboto, sans-serif; font-size: 16px; text-decoration-line: none;">https://consumereducation.in/monograms/Electricity%20and%20Consumer.pdf</a><span face="arial, sans-serif" style="background: white; color: #757575; font-size: 16px;">)</span></div>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com2tag:blogger.com,1999:blog-5315893167905583762.post-52284163344251903402020-08-30T14:10:00.007+05:302020-09-26T14:33:34.948+05:30Myth about Airtel targetting zero questions with its new campaign ?<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKoMuVsMwlKBjOMOdgFNKoyjfLPhkbshMz0N8y8OZAZCXAEZIl46BOZezwITaWWPwAzfuDZ_Z9L8THDRV0AEEYXkfT8pAWW8w9ldXJBTo-IhpqQOydKp63TK1xsgYUQJVLoXUZ3Uw6J-vJ/s2340/Myth_Screenshot_20200813-183459_Chrome.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKoMuVsMwlKBjOMOdgFNKoyjfLPhkbshMz0N8y8OZAZCXAEZIl46BOZezwITaWWPwAzfuDZ_Z9L8THDRV0AEEYXkfT8pAWW8w9ldXJBTo-IhpqQOydKp63TK1xsgYUQJVLoXUZ3Uw6J-vJ/w295-h640/Myth_Screenshot_20200813-183459_Chrome.jpg" width="295" /></a></div><p style="text-align: justify;"><span style="text-align: left;">Bharti Airtel in recent times somewhere in Mid June 2020, has come out with a campaign for targeting zero questions. Under this campaign, Airtel</span><span face="" style="font-size: 16px; text-align: left;"> has rolled out a new campaign highlighting its aim to resolve every single customer query, learn quickly from failures, and ensure they don’t get </span><span style="font-size: 16px; text-align: left;">repeated. The Open to Questions campaign is a multi-channel marketing campaign that will run across TV, digital, and print to communicate the company’s promise to customers.</span></p><p></p><p style="text-align: justify;"><span face="" style="font-size: 16px;">As it is perceived by Airtel, </span><span face="" style="font-size: 16px;">the relationship between Airtel and its customers has never been more important, and to serve them even better the company has decided to take the customer care to the next level.</span></p><p style="text-align: justify;"><span face="" style="font-size: 16px;">As appearing in some of the newspaper</span><span face="" style="font-size: 16px;"> </span><span face="" style="font-size: 16px;">“Airtel acknowledges that it not only has the responsibility to provide access to high-quality telecom services but also to give answers to all their service related queries by responding and resolving them in a quick and transparent manner,” (Source: Financial Express dtd. 18th June 2020) T</span><span style="font-size: 16px;">he present article deals with a question as to whether it is a myth or the Airtel really means the campaign and learns from its failure in meeting the consumers' aspirations of getting the best quality of services, whether the consumer issues gets quickly resolves and/ or such issues does not get repeated. To find an answer, two complaints are being studied.</span></p><p style="text-align: justify;"><span face="" style="font-size: 16px;"> <span style="color: red;"><b>Complaint No. 1</b></span></span></p><p style="text-align: justify;"><span face="" style="font-size: 16px;">A consumer subscribed to a plan of Airtel known as the Annual Rental Plan for his broadband connection through the Airtel App on his registered mobile linked with the broadband connection. Under the annual rental plan offered by Airtel, the annual rental is paid in advance wherein a 20% rebate is given at the time of generating advance bill and its payment. The options as given on the Airtel App is for 6 and 12 months rental with the corresponding discounts. </span></p><div class="separator" style="clear: both; text-align: center;"><span face="" style="font-size: 16px;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidtwPVdE5Jj1Dsur2EbNlBBRhFf9JYP292R0XVgbvS4jL06mUr6QOz-Xw39W74ImyNa60k_9P7ztqPW-Fg0mVxI99nygUPB43EqKKCCfOLeHrUvJGbXSH7bWvfa5gbDyfhqpLMHU0bsIAi/s1170/BB_IMG-20200828-WA0031.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1170" data-original-width="540" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidtwPVdE5Jj1Dsur2EbNlBBRhFf9JYP292R0XVgbvS4jL06mUr6QOz-Xw39W74ImyNa60k_9P7ztqPW-Fg0mVxI99nygUPB43EqKKCCfOLeHrUvJGbXSH7bWvfa5gbDyfhqpLMHU0bsIAi/s640/BB_IMG-20200828-WA0031.jpg" /></a></span></div><p style="text-align: justify;"><span face="" style="font-size: 16px;">The consumer selected an option of 12 months specifying a 20% rebate and paid online in December 2019. The payment made in advance should have taken his validity for 12 months i.e up to November 2020. However, it was shocking for the consumer when the messages after adjustment of monthly billing indicated that the balance amount in his account will be sufficient only up to August 2020. He took up his grievance with the Airtel through two modes viz social media (Tweeter) and DO messages in June/ July 2020. Some of the responses from their customer care executives are given below:</span></p><p style="text-align: justify;"></p><ol><li><span face="" style="font-size: 16px;">Confirmed having received the amount as stated in the complaint. Further asked whether it was just an advance or ARP i.e Annual Rental Plan</span></li><li><span face="" style="font-size: 16px;">Did you inform the customer care executive at that time after making the payment? That is the reason it is not registered as an Annual Rental Plan.</span></li><li><span face="" style="font-size: 16px;">Now, nothing can be done. We have treated the amount paid by you just as an advance paid.</span></li><li><span face="" style="font-size: 16px;">At best, we can offer you an additional one-month moratorium. </span></li></ol><p></p><p style="text-align: justify;"><span face="" style="font-size: 16px;">In the meantime, a number of emails were sent to Airtel along with the responses received from their customer care centre. One of the communications from Airtel reads as under:</span></p><p style="background-color: white; color: #222222; font-family: tahoma; font-size: 10pt; margin: 0px; text-align: justify;"><i><b>"We apologize for the inconvenience caused to you due to the delay in addressing your concern. We understand how upsetting this must be and appreciate your patience in this matter.<span style="font-size: 10pt;"> </span></b></i></p><p style="background-color: white; color: #222222; font-family: tahoma; font-size: 10pt; margin: 0px; text-align: justify;"><i><b>As per your telephonic discussion on xxxxxxxxxx with the undersigned dated 06th July 2020, this is to apprise you that your highlighted issue has been addressed, and please note that the current active bill plan is Airtel-UL-Value 999 300GB (16Mbps/1024Kbps) COMBO Plan (Subscription) monthly plan.<span style="font-size: 10pt;"> </span></b></i></p><p style="text-align: justify;"><i><b><span face="" style="font-size: 16px;"></span></b></i></p><p style="background-color: white; color: #222222; font-family: tahoma; font-size: 10pt; margin: 0px; text-align: justify;"><i><b>Further, the maximum adjustment which we can process on your account is Rs 1178.82/- and I would request you to kindly share your consent so that needful can be done.</b>'"</i></p><p style="background-color: white; color: #222222; font-family: tahoma; font-size: 10pt; margin: 0px; text-align: justify;"><span style="background-color: transparent;"><br /></span></p><p style="background-color: white; color: #222222; font-family: tahoma; font-size: 10pt; margin: 0px; text-align: justify;"><span style="background-color: transparent;">As the blog author is a consumer activist, such offers from Airtel were being rejected time and again keeping in view the principle to get the services for the amount paid without any compromise of getting any short service even by a day. However, the Airtel kept repeating the same communication throughout when the consumer finally sent an email quoted as under: </span></p><div class="separator" style="clear: both; text-align: center;"><span style="background-color: transparent;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgE5ZoYzcGWdeRhxeFZr0FYOGxOMUPMOkMcZ9UTVLAV7uau-R95R7jDniaOzR50WYxz6xzbb4wGHRZ9C7Fu9nLxs5HqxL7RlQbie9xxqgkqFZ_cr3j63GStujI42fEmNK3IEZzRW3MG9-0m/s1170/BB_IMG-20200828-WA0032.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="1170" data-original-width="540" height="410" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgE5ZoYzcGWdeRhxeFZr0FYOGxOMUPMOkMcZ9UTVLAV7uau-R95R7jDniaOzR50WYxz6xzbb4wGHRZ9C7Fu9nLxs5HqxL7RlQbie9xxqgkqFZ_cr3j63GStujI42fEmNK3IEZzRW3MG9-0m/w189-h410/BB_IMG-20200828-WA0032.jpg" width="189" /></a></span></div><p style="text-align: justify;"><i><b>"<span face="" style="background-color: white; color: #222222; font-size: small;">This time I am really feeling embarrassed for emailing you the reminders as well none of my call being responded to. </span></b></i></p><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b>The communications are trailed. The brief of the issue is </b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b>1. I have taken an Annual advance rental plan for my broadband connection number xxxx-xxxxxxx through Airtel App on 22nd December 2020 and the amount as generated by the App after selection of 12 months advance rental option the payment was paid through the Airtel App on 22nd December 2020. </b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b>2. The payment up to the bill for the billing cycle of mid-Oct to mid-November 2019 was paid separately on 7th December 2019. Hence the advance rental 12 months must be starting Mid Nov to Mid December 2019. </b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b>3. I was shocked when I find my balance amount shall be sufficient only up to the billing cycle ending on Mid August 2020. </b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b>4. The issue was taken up through customer care as well as emailing you. While emails to you have been non-responsive, the conversation with your customer care and their responses were again surprising and shocking. I was being told on the call that at best they can extend the validity for another one month at the maximum. </b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b>5. I am leaving this conversation open to you for an interpretation but my interpretation is that the extension of the period by one month looks to be a donation from Airtel despite making payment for 12 months in advance but getting service only for 9 months with a donation of another one month i.e for 10 months despite paying for 12 months thus foregoing my advance payment for two months period. I have really not understood the logic as never heard in my profession of consumer activism. </b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b>6. While I am leaving this topic for your best logical conclusion with a request that the same may please be intimated to me as soon as possible as I do not really want to be further feel harassed/embarrassed. I will respect your final conclusion on the issue that you may arrive at and intimate the same for the issue to be closed. "</b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i>The final response as received from Airtel on 12th August 2020 read as:</i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i style="font-family: tahoma; font-size: 10pt;"><b>"Thank you for your email dated 10th August 2020 regarding billing related issue for airtel account number xxxxxxxxxx.</b></i></div><p style="background-color: white; color: #222222; font-family: tahoma; font-size: 10pt; margin: 0px 0px 0.0001pt; text-align: justify;"><i style="font-size: 10pt;"><b>We apologize for the inconvenience caused to you. We understand how upsetting this must be and appreciate your patience in this matter.</b></i></p><p style="background-color: white; color: #222222; font-family: tahoma; font-size: 10pt; margin: 0px 0px 0.0001pt; text-align: justify;"><i style="font-family: "trebuchet ms", sans-serif; font-size: small;"><b><span face="" style="font-size: 10pt;">This is to inform you that the highlighted concern has been attended and resolved as we have processed the credit adjustment of Rs 3536.46/- on your above-mentioned account dated 12th August 2020 and the current excess amount reflecting on your above account is Rs 5053.45 which will automatically get adjusted in your future bills."</span> </b></i></p><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><br /></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i>The readers of the blog may like to draw their inferences. It has taken almost 40 days to resolve an issue. Surprisingly the customer care executives kept repeating illogical things for all these 40 days. </i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><br /></i></div><div class="gmail_default" style="background-color: white; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b><span style="color: red;">Complaint No. 2</span></b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><br /></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i>The consumer is a subscriber of Airtel DTH services for the past several years on a prepaid recharge basis. It has been heard several times, the DTH operators do not provide the services for the entire period for which the payment has been made on a prepaid basis. The blog author never believed such a story as all the telecom services are driven through the application of IT technologies and the chances for any error is unlikely to occur. However, the belief turns out to be a Myth. <div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj9rjh429BNHMWMQ42JSyzfm9HUGFy4Z_q9fIIea9qqgGPqAivcMNxPKP8HoMsXfP0oGM28BHYS_cqjO59naqKnCreYtAuctRYCj8s_zZCd1BJY-FjuwL88Oad6-k0N1LXEhWH3Xhqrztev/s2340/DTH_Screenshot_20200818-071404_Messages.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj9rjh429BNHMWMQ42JSyzfm9HUGFy4Z_q9fIIea9qqgGPqAivcMNxPKP8HoMsXfP0oGM28BHYS_cqjO59naqKnCreYtAuctRYCj8s_zZCd1BJY-FjuwL88Oad6-k0N1LXEhWH3Xhqrztev/s640/DTH_Screenshot_20200818-071404_Messages.jpg" /></a></div></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><br /></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i>1. The consumer in the month of July 2020 recharged his DTH account and the confirmatory message confirmed the next recharge to be on 22nd August 2020. </i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i>2. However as per SMS received by the consumer on 17th August 2020 reminding the consumer about the due date of recharge as 20th August 2020. </i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><br /></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i>The Airtel DTH was approached for such an anomaly as to how such an error can be possible in IT-enabled services. The Mail was sent to Airtel on 18th August 2020. The customer care executive on 18th/19th August 2020 could not explain such discrepancy and promised to come back with a solution. However, he has not turned up with a call till the time of writing this article. A period of 12 days has already lapsed till date. There is No response to the mail sent to Airtel on 18th August 2020 which reads as under:</i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><br /></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b>"I am forwarding herewith a screenshot of two messages regarding the recharge of Airtel DTH. As per the first message dtd. 19th July 2020, the next recharge date is shown as 22nd August 2020 whereas 2nd message dtd. 17th August 2020, it states the due date for recharge as 20th August 2020. ID is xxxxxxxxxx.</b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b><br /></b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><b>I request you to kindly look into as to why such anomalies." </b></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><br /></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i>The readers may like to see as to whether it is a "Myth about Airtel targeting zero questions with its new campaign" </i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><br /></i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i>This article will be emailed to the Airtel for their perusal and comments if any with a hope that Airtel would look into such feedback for its improvement. The blog author would be glad to receive the comments for incorporating the same in the article as soon as they are received. I would also like to see as to whether Airtel reverts back on the anomalies of the recharge validity and resolve the issue or the Airtel would prove that the campaign for targeting zero questions is a Myth. </i></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><i><br /></i></div><div class="gmail_default" style="background-color: white; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><b><span style="color: red;">Analysis</span></b></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><br /></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;">1. Two problems of similar nature i.e failure of the use of IT Technologies. Contrary to the campaign motives</div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;">2. The first complaint took 40 days in resolving the issue. The second complaint has already taken 12 days without any redressal and response. The advertisement campaign states learning from the incidences. What was learned from the previous incident? </div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;">3. The campaign states a quick response. Is it a quick response. </div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;">4. The customer care executives kept repeating the same solution for all the 40 days. Any lesson learnt out of the incident. If yes, it should not have repeated in the 2nd incident. </div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><br /></div><div class="gmail_default" style="background-color: white; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><b><span style="color: red;">Intimation to Airtel</span></b></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><br /></div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;">An email has been sent to Airtel on 30th August 2020 sharing the article as per code of ethics. The content of the email is quoted below:</div><div class="gmail_default" style="background-color: white; color: #222222; font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;"><br /></div><div class="gmail_default" style="background-color: white; font-family: "trebuchet ms", sans-serif; text-align: justify;"><div class="gmail_default" style="font-size: small; text-align: start;">"Based on my experience of interaction with Airtel for about two months on two issues, I have published an article titled "</div><h3 style="float: left; font-family: roboto, sans-serif; font-size: 24px; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal; margin: 0px 0px 8px; text-align: start;"><span style="color: black;"><a data-saferedirecturl="https://www.google.com/url?q=http://skvirmani-jagograhak.blogspot.com/2020/08/myth-about-airtel-targetting-zero.html&source=gmail&ust=1598881622089000&usg=AFQjCNGFajh6Rb_OVxO-CLjjqFdCVh9AMg" href="http://skvirmani-jagograhak.blogspot.com/2020/08/myth-about-airtel-targetting-zero.html" style="background: transparent; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal; outline: 0px; text-decoration-line: none;" target="_blank">Myth about Airtel targetting zero questions with its new campaign ?</a><span class="gmail_default" face="" style="font-size: small;">"</span></span></h3><h3 style="float: left; font-family: roboto, sans-serif; font-size: 24px; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal; margin: 0px 0px 8px; text-align: start;"><span class="gmail_default" face="" style="font-size: small;"><br /></span></h3><h3 style="float: left; font-family: roboto, sans-serif; font-size: 24px; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal; margin: 0px 0px 8px; text-align: start;"><span class="gmail_default" face="" style="font-size: small;"></span></h3><div style="float: right; font-family: roboto, sans-serif; font-size: 12px; margin-left: 0px; text-align: start;"><div style="display: inline-block; line-height: 24px; margin-left: 0px; margin-right: 0px; margin-top: 0px; vertical-align: top; width: 24px;"><div style="float: right;"><button id="m_-6850826736188107638gmail-sharing-button-FeaturedPost1-byline-5228416334425190340" style="background-clip: initial; background-image: initial; background-origin: initial; background-position: 0px 0px; background-repeat: initial; background-size: initial; border-color: initial; border-style: initial; border-width: 0px; font: inherit; margin: 0px; outline: 0px; overflow: visible; padding: 0px;"><div style="background: 0px 0px; border-radius: 50%; border: 0px; box-sizing: content-box; display: inline-block; line-height: 0; outline: 0px; padding: 12px;"></div></button><div></div></div></div></div><div style="clear: left; font-family: roboto, sans-serif; margin: 0px; text-align: start; width: inherit;"><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small;">on my blog with the link: </div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small;"><a data-saferedirecturl="https://www.google.com/url?q=http://skvirmani-jagograhak.blogspot.com/2020/08/myth-about-airtel-targetting-zero.html&source=gmail&ust=1598881622089000&usg=AFQjCNGFajh6Rb_OVxO-CLjjqFdCVh9AMg" href="http://skvirmani-jagograhak.blogspot.com/2020/08/myth-about-airtel-targetting-zero.html" style="font-family: roboto, sans-serif; font-size: 12px;" target="_blank"><span style="color: black;">http://skvirmani-jagograhak.<wbr></wbr>blogspot.com/2020/08/myth-<wbr></wbr>about-airtel-targetting-zero.<wbr></wbr>html</span></a></div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small;"><br /></div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;">You may like to pursue the article and may like to submit your comments. Your comments if any received shall get published in the article as "Comments from Airtel". Alternatively, you may also have an option of commenting on the post directly. The article shall be shared/ circulated on the various social media platforms for wider awareness.</div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small;"><br /></div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small; text-align: justify;">The issues have arisen as systematic failures exaggerated by poor grievance handling and have been on a repeated basis. While one of the issues has taken 40 days, 15 emails as well as posting on tweeter, the 2nd incident has already taken 12 days without any response. This is what I felt that the advertisement of zero questions has been a myth. " </div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small;"><br /></div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small;"><b><span style="color: red;">Update 1: Comments from Airtel on 24th September 2020</span></b></div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small;"><br /></div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small;">Airtel after 25 days has submitted their comments which are quoted below:</div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif; font-size: small;"><br /></div><div class="gmail_default" style="font-family: "trebuchet ms", sans-serif;"><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px; text-align: justify;"><i><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;">"This is in reference to your complaint to TRAI vide reference number OT-09-20-0192, feedback regarding airtel services.</span><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;"> </span></i></p><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px; text-align: justify;"><i><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;">We understand your concern and would like to apologize for an unpleasant experience. We always try to ensure that our customers get highest quality service through any of our channels.</span><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;"> </span></i></p><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px; text-align: justify;"><i><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;">We have taken your feedback regarding the service rendered and the same has been communicated internally to ensure that you don’t face any such issue in future.</span><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;"> </span></i></p><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px; text-align: justify;"><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;"><i>At airtel, we believe that our customers' feedback is a valuable input which helps us to improve our services and ensure that we strive towards achieving customer satisfaction.</i></span></p><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px; text-align: justify;"><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;"><i>If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible."</i></span></p><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px;"><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;"><i><br /></i></span></p><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px; text-align: justify;"><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;">As can be seen, the Airtel responded after 25 days of the issue raised through the post that too the incident as stated at S.No. 2 was not resolved till date i.e even on the lapse of 40 days. The Author sent its response as :</span></p><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px; text-align: justify;"><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;"><br /></span></p><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px; text-align: justify;"><i><span style="color: #0d0d0d; font-family: Tahoma, sans-serif;">"</span>Thanks for your response after a long time. The mail as received from you shall be written into the subject article. However, I feel regret that you have still not responded to the 2nd incident wherein DTH recharge was expired two days before due date. This is a systematic failure or may be IT software misappropriation deceiving the consumers. I would have appreciated if you would have resolved the complaint too. </i><i>Regards</i></p><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px; text-align: justify;"><i><br /></i></p><p class="MsoNormal" style="color: #222222; font-family: Arial, Helvetica, sans-serif; margin: 0px; text-align: justify;"><b>Readers may like to frame their own view. The Author is of the view that advertisement about Airtel targeting zero questions with its new campaign is a Myth with questionable poor grievance handling coupled with questionable trustworthy software. </b></p></div></div></div>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-68271241824567930362020-08-06T18:25:00.002+05:302020-08-06T21:01:35.708+05:30हरियाणा में सरकारी बिजली कंपनियों द्वारा हर साल ग्राहकों को करोड़ों रु का चूना लगाने का मामला हरियाणा इलेक्ट्रिसिटी रेगुलेटरी कमीशन लाने के बाद अब हरियाणा सरकार व भारत सरकार के उपभोक्ता मंत्रालय के संज्ञान में भी लाया गया। Issues of gross violations of HERC Regulations by Haryana Electricity DISCOMs brought to the notice of Haryana Electricity Regulatory Commission, Govt of Haryana and Department of Consumer Affairs, Govt. of India<div style="text-align: justify;">A couple of posts have recently brought on the blog recently about the deceptive trade practices of Electricity DISCOMs in Haryana. The <span style="background-color: white; color: #757575; font-family: Roboto, sans-serif; font-size: 16px; text-align: justify;">post was uploaded in this blog by the author for wilful gross violations of the Regulations of Haryana Electricity Regulatory Commission mandated as per provisions laid in the Electricity Act. These Regulations including approved tariff structures are binding onto the DISCOMs. The issues of gross violations as identified in the post were proposed to be intimated to the Regulator i.e Haryana Electricity Regulatory Commission (HERC) for appropriate intervention. The violations have been brought to the perusal of HERC for taking appropriate action through an email dtd. 22nd July 2020 and 30th July 2020. The content of the communications with Haryana Electricity Regulatory Commission was also published in the blog on 31st July 2020, the link of the post is as below:</span></div><div style="text-align: justify;"><a href="http://skvirmani-jagograhak.blogspot.com/2020/07/issues-of-gross-violations-of-herc.html">http://skvirmani-jagograhak.blogspot.com/2020/07/issues-of-gross-violations-of-herc.html</a></div><div class="separator" style="clear: both;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgO7MoxtFhEvClR63VR35Df34Lh8wEGsoHZtbGAeEmKgzAkLM80kxADTgP5WnGG9ymzROkrb6LjQ0T-w_PZXCgrSjvYq7njht6X6YYR3deHQ6uVgQQXrOA6WX_nrlkG3g-hzKkLyRZUxU0Z/s1280/IMG-20200727-WA0029.jpg" imageanchor="1" style="clear: right; display: block; float: right; margin-bottom: 1em; margin-left: 1em; padding: 1em 0px;"><img border="0" data-original-height="960" data-original-width="1280" height="246" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgO7MoxtFhEvClR63VR35Df34Lh8wEGsoHZtbGAeEmKgzAkLM80kxADTgP5WnGG9ymzROkrb6LjQ0T-w_PZXCgrSjvYq7njht6X6YYR3deHQ6uVgQQXrOA6WX_nrlkG3g-hzKkLyRZUxU0Z/w328-h246/IMG-20200727-WA0029.jpg" width="328" /></a></div><div style="text-align: justify;"><br /></div><div style="text-align: justify;">As can be seen in the post dtd. 31st July 2020, the scam of deceiving the electricity consumers by the electricity Discoms in Haryana was estimated to be Rs. 1,200 crores with an annual addition at Rs. 30 crores per year as there was no statistics available with the author of the blog. The number of connections released by these two Discoms i.e DHBVN and UHBVN under DS category is not available and hence these estimates stands revised and accordingly the deceptive trade practices of the electricity Discoms was also brought to the notice of Director, Govt of Haryana and Secretary, Department of Consumer Affairs, Govt of Delhi through emails on their official email ids on 2nd August 2020 and 5th August 2020 as quoted below:</div><div style="text-align: justify;"><br /></div><div><p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: "Arial","sans-serif";"><b>Email dtd. 2<sup>nd</sup>
August 2020 (Department of Consumer Affairs, Govt of India)<o:p></o:p></b></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="font-family: "Arial","sans-serif";"><b><span style="mso-spacerun: yes;">
</span>Director, Govt of Haryana</b></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; mso-outline-level: 2;"><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">हरियाणा</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">में</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">नए</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">बिजली</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">कनेक्शन</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">देने</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">में</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">सर्विस</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">केबल</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">देने</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">के</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">नाम</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">पर</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">क्या</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">भ्रष्टाचार</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">चल</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">रहा</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #202124; font-family: "Mangal","serif"; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">है</span><span style="color: #202124; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> ? Is there a scam in providing new
electricity connection in Haryana?</span></p>
</div><blockquote style="border: none; margin: 0px 0px 0px 40px; padding: 0px; text-align: left;"><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><b>Sub: Petition to Haryana Electricity Regulatory Commission against
Electricity DISCOMs (DHBVN/ UHBVN) for deceiving of the consumers by
deceptive trade practices in gross violations of HERC Regulations affecting all
the consumers across the State of Haryana</b></span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: Arial, sans-serif;">1. While the attached documents to this mail are attached explaining in
details about the gross violations by Electricity Discoms (DHBVN/UHBVN)
deceiving all the consumers of the State of Haryana, I am forwarding herewith
the email sent by me to Haryana Electricity Regulatory Commission an apex
Regulatory body for the electricity distribution in the State of Haryana. The
violations, as brought out in the attached documents, are substantiated as the
Sales Manual being followed by the DICOMs are itself in violations of HERC
Regulations. In view of the adhering of their distribution to the
consumers in Haryana is as per their own sales manual, it can be said that all
the consumers residing in the State are being deceived. </span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: Arial, sans-serif;">2. The Discoms are demanding consumers for provisioning of service
cables despite the payment being charged by Discom in their demand notice and
HERC explicitly states in their regulations that the service connection fee
being demanded in the Demand Note includes the provisioning of service cables
by the Discoms. There are more than 40 lakhs domestic consumers and
estimating the charges of service cable on an average of Rs. 3,000/- per
connection, the total amount so far through deceptive trade practices amounts
to more than Rs. 1,200 crores and if we consider a minimum of one lakh
connection being added per annum, it comes to Rs. 30 crores per year. </span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: Arial, sans-serif;">3. DHBVN even fabricated a document of installation report without
providing any connection to the consumer. It has degraded the image and trust bestowed by
citizens on PSUs. </span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: Arial, sans-serif;">I would not repeat the points already covered in the attached documents
for brevity and request you to kindly pursue the same. I would appeal to your
Department looking after the interest of consumers of the State of Haryana to
kindly pursue the same and forward the petition under your signature to
Haryana State Electricity Regulatory Commission for appropriate actions against
the DISCOMs as per provisions of Electricity Act and HERC regulations. The
email sent by me to HERC is also attached as a pdf document.</span></p></div><div><p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><b><span style="font-family: "Arial","sans-serif";">Email
dtd. 5<sup>th</sup> August 2020 </span></b></p></div><div><p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="background-color: white; color: #202124; font-family: Arial, sans-serif;">Petition to Haryana Electricity Regulatory Commission, Govt of Haryana
and Govt of India in respect of gross violation by electricity discoms in
Haryana deceiving all the electricity consumers across the State</span></p></div><div><p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="background-color: white; color: #222222; font-family: Arial, sans-serif;">Please refer to my last emails dtd. 22nd July 2020 and 2nd August 2020
to the Department of Consumer Affairs and Govt of Haryana bringing to the
notice about gross violations of the regulations mandated by HERC for the
electricity Discoms in Haryana deceiving all the electricity consumers of
Haryana State. The violations continued disrespecting to the Commissions
directives, tariff orders, Electricity Supply Code despite bringing it to their
kind attention about such gross violations. Even some of the communications
being endorsed to the Hon'able Commissions as well as the quotes from the
judgements of Electricity Ombudsman, Haryana were disregarded and their
deception trade practices kept of unabated. </span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: Arial, sans-serif;">2. There is a piece of additional information which compelled me to add
onto the petition as submitted above. </span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: Arial, sans-serif;">3. As per the statistical information available on the web-site of DHBVN
and UHBVN as tabulated below for 2017-18 and 2018-19, the total deception to
the consumers across the Haryana comes to Rs. 81.55 crores and Rs. 122.66
crores. </span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><b><span style="color: #222222; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Total Connections under DS Category</span></b></p></div><div><table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; text-align: justify;">
<tbody><tr>
<td style="border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 40.85pt;" valign="top" width="54">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">S.No.</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-left: none; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 155.75pt;" valign="top" width="208">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-left: none; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">March’2017</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-left: none; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">March’2018</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-left: none; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">March’2019</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="border-top: none; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 40.85pt;" valign="top" width="54">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">1</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 155.75pt;" valign="top" width="208">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">DHBVN</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">24,26,347</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">25,94,361,</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">27,98,683</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="border-top: none; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 40.85pt;" valign="top" width="54">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">2</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 155.75pt;" valign="top" width="208">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">UHBVN</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">21,42,964</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">22,46,782</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">23,51,324</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="border-top: none; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 40.85pt;" valign="top" width="54">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 155.75pt;" valign="top" width="208">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Total Connections</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">45,69,311</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">47,41,143</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.35pt;" valign="top" width="131">
<p class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">51,50,007</span></b><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
</td>
</tr>
</tbody></table></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><b><span style="color: #222222; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span></b><b><span style="color: #222222; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Growth 2017-18 : 2,71,832 (Estimated Deception: Rs. 81.55
crores)</span></b></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><b><span style="color: #222222; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">
2018-19: 4,08,864 (Estimated
Deception: Rs. 122.66 crores)</span></b></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">4. If we consider total connections issued by the two discoms under the
category of DS Supply as 51,50,000 as on March 2019, the total deception comes
to Rs. 1,545 crores</span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: Arial, sans-serif;">5. In addition to what previously has been appealed to the Hon'ble
Commission, the Commission may also directing the two DISCOMs to refund the
excess amount so collected by the Discoms by deceiving the consumers wherever
possible and if it is not possible to get the amount transferred from the
erring Discoms to Govt of Haryana/ Govt of India for Consumer Welfare Fund in
addition to any other penal actions as may be deemed fit. </span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: Arial, sans-serif;">6. A copy of my main petition of 22nd July 2020 and 2nd August 2020 is
attached in pdf for ready reference please. </span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #222222; font-family: Arial, sans-serif;">Copy to: Director, Govt of
Haryana</span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Arial","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> Secretary, Department
of Consumer Affairs, Govt of India</span></p></div><div><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: Arial, sans-serif;">A </span><span style="color: #222222; font-family: Arial, sans-serif;"> </span><span style="color: #222222; font-family: Arial, sans-serif;">campaign has also been initiated f</span><span style="color: #222222; font-family: Arial, sans-serif;">or online signatures at the link </span><a data-saferedirecturl="https://www.google.com/url?q=https://bit.ly/31hmItk&source=gmail&ust=1596803395943000&usg=AFQjCNHOhxNldPNWlQYzaq7mlWsUM7Qwgg" href="https://bit.ly/31hmItk" rel="noreferrer" style="color: #1155cc; font-family: "Open Sans", Tahoma, sans-serif; font-size: 13.2px; font-weight: 600;" target="_blank">https://bit.ly/31hmItk</a><span style="color: #222222; font-family: Arial, sans-serif;"> All are requested to kindly cooperate with me and support me by signing online to bring these deceptive trade practices of the electricity Discoms to the logical conclusion with relief to the deceived consumers. </span></p></div></blockquote><div>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
</p><br /></div>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com1tag:blogger.com,1999:blog-5315893167905583762.post-13746829497944975952020-07-31T09:20:00.000+05:302020-07-31T18:18:51.456+05:30हरियाणा में सरकारी बिजली कंपनियों द्वारा हर साल ग्राहकों को करोड़ों रु का चूना लगाने का मामला हरियाणा इलेक्ट्रिसिटी रेगुलेटरी कमीशन के संज्ञान में लाया गया। Issues of gross violations of HERC Regulations by Haryana Electricity DISCOMs brought to the notice of Haryana Electricity Regulatory Commission <div style="text-align: justify;">A post was uploaded in this blog by the author for wilful gross violations of the Regulations of Haryana Electricity Regulatory Commission mandated as per provisions laid in the Electricity Act. These Regulations including approved tariff structures are binding onto the DISCOMs. The issues of gross violations as identified in the post were proposed to be intimated to the Regulator i.e Haryana Electricity Regulatory Commission (HERC) for appropriate intervention. The violations have been brought to the perusal of HERC for taking appropriate action through an email dtd. 22nd July 2020 and 30th July 2020. These are quoted below: </div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCqrPYayVbk3iD6d-A6oismQ90iVddCrI-39-wyHAo-SZsftKuuSHAaSUh-ZabDovswLfsyxwzNr9cMJiQDuW7F117BIn88E0SQV4MJccY-eFuG04k2mjUIg0cmDOGwsY5OkA-xnWMDPNp/s1280/IMG-20200727-WA0029.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="960" data-original-width="1280" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCqrPYayVbk3iD6d-A6oismQ90iVddCrI-39-wyHAo-SZsftKuuSHAaSUh-ZabDovswLfsyxwzNr9cMJiQDuW7F117BIn88E0SQV4MJccY-eFuG04k2mjUIg0cmDOGwsY5OkA-xnWMDPNp/s320/IMG-20200727-WA0029.jpg" width="320" /></a></div><div style="text-align: justify;"><br /></div><div style="text-align: justify;"><span style="color: red;">Quote</span></div><div style="text-align: justify;">"</div><div style="text-align: justify;"><b><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>Sub: Issue
pertaining to non-compliance of HERC regulations by Dakshin Haryana
Bijli Vitran Nigam (DHBVN)- Issue of new electrical connection under Domestic
Category of Consumers as well as distorted/misleading/ Incomplete/ wrong Sales
Manual not in conformity to HERC Regulations</i></span></b></div>
<p class="MsoNormal" style="background: white; text-align: justify;"><i><span style="color: #500050; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;">I appeal to
you to kindly refer to my previous mail dtd. 21/07/2020 (trailing) on the
subject. While through my previous last email dtd. 21/07/2020 as well as emails
prior to the email dtd. 21/07/2020, I have brought out a link of the article as
uploaded on my blog (the draft of which was shared with senior officials
including Chairman of the DHBVN for their objections/comments/feedback. Having
received no response from any of the officials, the article was published on
20th July 2020 on my blog with a URL </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">हरियाणा</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">में</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">नए</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">बिजली</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">कनेक्शन</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">देने</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">में</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">सर्विस</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #500050; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">केबल</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">देने</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">के</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">नाम</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">पर</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">क्या</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">भ्रष्टाचार</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">चल</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">रहा</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="color: #212121; font-family: Mangal, serif; font-size: 12pt; line-height: 115%;">है</span><span style="color: #212121; font-family: Arial, sans-serif; font-size: 12pt; line-height: 115%;"> ? Is there a scam in providing new electricity connection in
Haryana?</span></i></p>
<p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"></span></p><div class="separator" style="clear: both; text-align: center;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVlLCW5BwUHFCl61H5D72nM9m8OKJ-ZBMAZ0mU6hyZyRuiHc1PqkIM3HdqBILSolKTb9PlZXbj4YZjIOyhyphenhyphen1DcYwnm-amXVGUBR3hhM4-bNo5fs6HcRXmPSaPN0J39Lp8ZBIHT2bmbG0Cq/s1280/IMG-20200727-WA0032.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="1280" data-original-width="960" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVlLCW5BwUHFCl61H5D72nM9m8OKJ-ZBMAZ0mU6hyZyRuiHc1PqkIM3HdqBILSolKTb9PlZXbj4YZjIOyhyphenhyphen1DcYwnm-amXVGUBR3hhM4-bNo5fs6HcRXmPSaPN0J39Lp8ZBIHT2bmbG0Cq/s320/IMG-20200727-WA0032.jpg" /></a></span></div><p></p><p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>I am attaching
a downloaded copy of the above-stated article in pdf for your perusal, please.
The issue emanated from feedback from one of the consumers who desired to have
a new electrical connection for his newly acquired residential house
(multi-floor having stilt parking) in Greenfield Colony. Faridabad during
Corona Pandemic but was feeling harassed in getting the new connection in his
residential premise for the unreasonable and illegal demand of the DHBVN
officials in violation of HERC regulations. It has been explicitly brought out
in the said article that the demands were illegal, unreasonable, and were in
gross violation of the HERC regulations. I am briefly stating the following for
your ready perusal:<span></span></i></span></p>
<p class="MsoNormal" style="background: white; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>1. Name of the Consumer: Mr. Nitin Virmani<span></span></i></span></p>
<p class="MsoNormal" style="background: white; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>2. Address at which electrical connection was applied: B- 925,
3rd Floor, Greenfield Colony, Faridabad<span></span></i></span></p>
<p class="MsoNormal" style="background: white; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>3. Application Number and Date: F13-620-197 dtd. 19/06/2020<span></span></i></span></p>
<p class="MsoNormal" style="background: white; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>4. The amount deposited: Rs.12,730/-<span></span></i></span></p>
<p class="MsoNormal" style="background: white; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>5. Applied Load: 6KW<span></span></i></span></p>
<p class="MsoNormal" style="background: white; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>6. Status as on date i.e 22/07/2020: The residential building
3rd Floor still not has been electrified. The meter is affixed on the pole just
around 10 meters away from the premise. Input to the meter is connected. The
output of the meter is not connected to the premise. <span></span></i></span></p>
<p class="MsoNormal" style="background: white; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>7. Reason: Applicant/Consumer did not provide 30 metres of cable
length as per their illegal and unreasonable demand of 3 phase
service cable of 30 metre length. <span></span></i></span></p>
<p class="MsoNormal" style="background: white; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #500050; font-family: Arial, sans-serif; font-size: 12pt;"><i>The perusal of
various HERC regulations and the DHBVN Sales Manual has revealed several other
points as analyzed in my said article. These are briefly:</i></span></p>
<p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>1. DHBVN is
not adhering to the HERC regulations as they are following only their sales
manual. <span></span></i></span></p>
<p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>2. Sales
Manual is truly not in conformity to the HERC regulations. <span></span></i></span></p>
<p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>3. No-where
the Standard of Performances as stipulated by the HERC and the penalties
thereof for not meeting the various benchmark of services are in compliance to
HERC regulations. In fact, DHBVN has omitted the portion pertaining to
penalties payable to the consumer by Discom for its failure to adhere to the
benchmark of the services as laid down by HERC have been totally omitted. At
several places, instead of reproducing the exact benchmark of services as per
HERC regulations, it has given its own range of duration that too without
specifying any penalty. <span></span></i></span></p>
<p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"></span></p><div class="separator" style="clear: both; text-align: center;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9P30_qWlbrksiUDzQL_GNgMRM2Ll834nmDgX3NS3mYSYCmm-x4C5c2aGlUX5hI04XIXGrmnexhs_Sfav2GRfR_jKV_0MtjG3jJVUtfqXmHyDlVv1HaQWgD5S3XBgrdGFiIhICVElClsTu/s1280/IMG-20200727-WA0028.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1280" data-original-width="960" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9P30_qWlbrksiUDzQL_GNgMRM2Ll834nmDgX3NS3mYSYCmm-x4C5c2aGlUX5hI04XIXGrmnexhs_Sfav2GRfR_jKV_0MtjG3jJVUtfqXmHyDlVv1HaQWgD5S3XBgrdGFiIhICVElClsTu/s320/IMG-20200727-WA0028.jpg" /></a></span></div><p></p><p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>4. As far as
the non-compliance of HERC regulations w.r.t the provisioning of a new
connection to the domestic consumer is concerned, the same is analyzed and is
mentioned in the attached article. <span></span></i></span></p>
<p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>5. Since,
during the course of communications with DHBVN, officials like SDO, Xen, SE,
Chairman, and as well as their Vigilance Department were kept in the loop and
surprisingly none of the officials advised for the corrective action. Despite
the time and again requesting all the officials, none of the officials could
sense the prevailing anomalies in the sales manual and HERC regulations
intentionally or otherwise and advised JE or SDO to correct the situation
at this stage itself. <b>Inferences can be drawn including what has been
published as a title in my article.</b> <span></span></i></span></p>
<p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>6. DHBVN at
the request of the consumer as well as of the author of the article failed to
provide conformity to HERC regulations about their unreasonable and illegal
demand of 30 meters of the cable length. The lineman even offered to assist the
consumer in taking him to the shop for the purchase of the cable. <span></span></i></span></p>
<p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>7. The worst
point never heard of in PSUs was that an installation report was generated fake
and fabricated and uploaded on the website on 7th July 2020. Despite requesting
the Vigilance Department to have a surprise visit to the site so as to verify
the genuineness of the installation report of 7th July 2020, none visited the
site on 7th July or on the morning of 8th July 2020. The linemen with the meter
visited the site on 8th July 2020 at around 11.00 AM and affixed the meter on
the pole without its output cable to be provided till the residential premise
at the area of stilt parking housing the switchgear etc. This
jeopardized the confidence and faith normally one bestows on the morality
and ethics of the PSUs to anything is possible even in PSU and any fake reports
could be generated or can be fabricated.<span></span></i></span></p>
<p class="MsoNormal" style="background: white; text-align: justify;"><span style="color: #500050; font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;"><i>Haryana State
Electricity Regulatory Commission is requested for its appropriate intervention
as it may be deemed fit as the issue arising due to gross violation by DHBVN
(since the issue was taken up right from the sub-divisional office to head
office and at various level of the hierarchy including their Vigilance
Department, it is to be looked at the organisational level) of HERC
regulations, misleading the consumers with incomplete and wrong information ( I
could not locate on their website about HERC regulations), non-conformity of
their operation with the HERC regulations, etc. The issue is not limited to
only to the problem faced by the applicant/consumer as referred herein but it
is for all the consumers across the state of Haryana silently and being unaware
facing such gross-violative practices of DHBVN for unethical gains. <span></span></i></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><b><span style="font-family: "Arial","sans-serif"; font-size: 12pt;"><span style="color: red;"><i>Email dtd. 30/07/2020</i></span></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="background-color: white; color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;"></span></p><div class="separator" style="clear: both; text-align: center;"><span style="background-color: white; color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgBS-4xOSBp6tf95Pk0U8AJG45GKDgyikjoPCsRfHlixJN9cLoi0Tu13inTph8Kvanpzl6z36OW8oGSSzwwKAOhyLr5Te6UZXaASnAi63npeedTt2eoPdUM4C_Iz2Zv2Z4-K9jrPHvlY8MH/s1280/IMG-20200727-WA0030.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="960" data-original-width="1280" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgBS-4xOSBp6tf95Pk0U8AJG45GKDgyikjoPCsRfHlixJN9cLoi0Tu13inTph8Kvanpzl6z36OW8oGSSzwwKAOhyLr5Te6UZXaASnAi63npeedTt2eoPdUM4C_Iz2Zv2Z4-K9jrPHvlY8MH/s320/IMG-20200727-WA0030.jpg" width="320" /></a></span></div><p></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="background-color: white; color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;"><i>Please refer to my last email dtd.
22/07/2020 (as trailed). While the consumer has been provided a connection on
29th July 2020, I express my thanks for your kind intervention. However, the JE
who was supervising the connection refused to sign any installation report
despite requesting as DHBVN has fabricated an installation report on 7th July
2020 without even providing any of the meter, cable, and the
installation. </i></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;"><i>While on the above, I am
confident that matter may be under your high priority for its perusal by
the Hon'ble Commission for appropriate action. I shall be pleased to submit any
additional details as may be so desired by the Hon'able Commission."</i></span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: "Trebuchet MS", sans-serif; font-size: 12pt;"><b><span style="color: red;">Unquote</span></b></span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;">Haryana Electricity Regulatory Commission is appealed to pursue the documents for an appropriate action which may include but not limited to:</span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;">1. Appropriate action as per the Electricity Act as the DISCOMs are still violating the regulations wilfully, misleading the consumers by wrong and inadequate information thus making a lot of money in gross violations of the rules and regulations. This resulted in the deception of consumers through deceptive and corrupt business practices. Since the DHBVN officials in their communication have quoted their own sales Manual which is in gross violation of HERC Regulations, it implies that DHBVN/UHBVN has been deceiving the consumers across the State. It amounts to almost Rs. 3,000/- per consumer/connection on the face of it. There are more than forty lakhs connections as per rough estimates. The total amount comes to the tune of Rs. 1,200 crores or so. However, HERC may kindly assess the deception from its own judgment. If we presume that the total connections being released on an average of 1,00,000 connections per year, even then the financial scam must be amounting to Rs. 30 crores per year. The exact scam could be assessed after receiving information under RTI Act. </span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;">2. The DISCOMs may be directed to upload the Regulations as approved of HERC </span><span style="color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 16px;">on their website</span><span style="color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;">. A compliance certificate to be uploaded on their website (preferably on their Home Page as well as in all their links to Sales Manual. </span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;">3. Take appropriate against the officials/ departments who are responsible for the regulatory affairs but did not care to take corrective steps despite being informed in various emails. The author will share all communications between the author, consumer, and DHBVN officials. The consumers across the State of Haryana have been deceived from the last several years. HERC may kindly assess the reasonable amount of deceptive trade practices. The amount so assessed may be recovered from the DISCOMs to be transferred to the State Consumer Fund for the welfare activities of the consumers. </span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;">4. An appropriate advertisement in the leading newspaper both in Hindi and English may be brought out for a period of at least 6 months at a regular interval as may be directed by the Hon'ble Commission. </span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="color: #222222; font-family: "Trebuchet MS", sans-serif; font-size: 12pt;">5. Any other criminal action if fraud is detected at a later stage in purchases/ inventory of the cables gets revealed. This is also necessary as the burden of such a financial scams is always on the consumers. </span></p><p></p>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-50138051643260546642020-07-20T17:42:00.007+05:302020-07-21T17:17:28.888+05:30 हरियाणा में नए बिजली कनेक्शन देने में सर्विस केबल देने के नाम पर क्या भ्रष्टाचार चल रहा है ? Is there a scam in providing new electricity connection in Haryana?<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;"><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold;">Electricity
both generation and distribution in India are covered under the Electricity Act. The
present posts deal with the distribution of electricity to the consumers as it is
being disseminated from the issues being faced by the consumers. <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;"></p><div class="separator" style="clear: both; text-align: justify;"><span style="font-family: arial, sans-serif;">The
electricity is being distributed to the last milestone which is the consumer by the
electricity distribution companies prominently termed as Discoms or Licencees.
Discoms are both in the private sector as well as state-controlled companies such as
PSUs. The distribution of electricity to the consumers through distribution
companies (DISCOMs) whether in private or State PSUs is regulated by the
regulations framed by the respective State Electricity Regulatory Commissions under the Electricity Act.
The State Electricity Regulatory Commission frames service regulations keeping in view to protect the interest of the consumers. The tariff is also regulated by the Electricity
Regulatory Commissions and it reviews the same periodically, normally through
open house discussions. Since the present post pertains to an issue faced by a
consumer in the District of Faridabad in the State of Haryana, hence most
of the regulations of the State of Haryana would be referred. However, in principle, the regulations across the country are more or less similar with a difference in service
benchmarks and penalties for not adhering to the benchmarks as stipulated by
the respective State Electricity Regulatory Commissions (SERC).<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjwwpZIl3qatg8LtZP_kWljV2ds7ETGdkAyoZquWqP3MRmdmOPPj0wpOH8d1GJkuIEEojXcDbN4udCaV3foqQERbOiW_1QcSam8CH6XCym9YdgSaP3RIfOBnAek1Oas5NZW46-12MPOfJyt/s1280/IMG-20200718-WA0023.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1280" data-original-width="960" height="205" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjwwpZIl3qatg8LtZP_kWljV2ds7ETGdkAyoZquWqP3MRmdmOPPj0wpOH8d1GJkuIEEojXcDbN4udCaV3foqQERbOiW_1QcSam8CH6XCym9YdgSaP3RIfOBnAek1Oas5NZW46-12MPOfJyt/w154-h205/IMG-20200718-WA0023.jpg" width="154" /></a></div></span></div>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;"><b><span style="font-family: arial, sans-serif;">Haryana</span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;"><span style="font-family: arial, sans-serif;">The electricity in Haryana is being distributed by two State Controlled PSUs viz.
Dakshin Haryana Bijli Vitran Nigam Ltd. (DHBVN) for the consumers in the southern part of Haryana
and Uttari Haryana Bijli Vitran Nigam (UHBV) for the consumers in the Northern part
of Haryana. The distribution of electricity in Haryana is covered under the
regulations framed by the Haryana Electricity Regulatory Commission (HERC). Some of
the regulations of HERC and Govt of Haryana in the distribution of electricity to
the consumers are:</span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;"></p><ol><li><span style="font-family: arial, sans-serif; text-indent: -18pt;">Standards
of Performance for electricity distribution companies with a benchmark of
services and penalties thereof for not adhering to. </span></li><li><span style="font-family: arial, sans-serif; text-indent: -18pt;"><span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span style="font-family: arial, sans-serif; text-indent: -18pt;">Electricity
Supply Code</span></li><li><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7pt "times new roman";"> </span></span></span><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold;">Provisioning
of new electricity connection<o:p></o:p></span></li><li><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold;">Replacement
of defective/burnt meters<o:p></o:p></span></li><li><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold;">Metering</span></li><li><span style="font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span><span style="font-family: arial, sans-serif;">Consumer
grievance handling system</span></li><li><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold;">Theft
of electricity plus many more<o:p></o:p></span></li><li><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold;">Right
to Service Act ( as per State Government)<o:p></o:p></span></li><li><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: black; font-family: arial, sans-serif; mso-bidi-font-weight: bold;">Citizen
Charter<o:p></o:p></span></li></ol><p></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;"><span style="font-family: arial, sans-serif;">The present scope of this article is emanating from an issue reported by a domestic consumer/ applicant for the proposed/ scheduled shifting of his residential accommodation to Greenfield Colony, Faridabad who had scheduled shifting to the new premise in
Faridabad during Corona Pandemic (End June 2020) and applied for a new connection on 19</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;">
June 2020 through an online application. All the charges as laid down in the regulation
for provisioning of new connections as demanded by DHBVN were also paid through
an online payment system. The author of the blog has continuously been
assisting the consumer to facilitate him in getting a new connection and
therefore the author has also initiated some of the communications with the officials of
DHBVN at Faridabad as well as in their head office at Hisar as the consumer was
feeling harassed. The sequence of events as shared by the consumer is stated hereinafter.</span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;"><span style="background-color: white; color: #222222; font-family: arial, sans-serif;">With this blog, the author wants to raise some questions on the basis of his experience/ interaction with the DHBVN Department to get/ assist the consumer for electricity connection and get some clarifications/ answers to the questions which are
probably not available for the public and/ or otherwise kept hidden for ulterior motives. There is a strong need to bring transparency as the consumers also do lack knowledge and awareness on the subject. Haryana Electricity Regulatory Commission is also appealed to look into the affairs as the author find some of the provisions of the HERC regulations have been distorted/ hidden from the consumers for unethical business gains either at an individual level or the organization level and virtually the consumers left to feel harassed or blackmailed as in the present issue.</span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><b><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The sequence of events: </span></b></p><div class="separator" style="clear: both; text-align: center;"><b><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLPBo40R_HivUIW85ZKTqqqXES5SFfapras0xlal3Rca1xR9GaS3BBOSCWq58hgCqOK0xxYdGeBxhcfQiysMl8Su8IK9YIjU9vqAY6Kj7uwDz3Eu8e5ik_XZm8BtUQv2TTx-OsTC2rZxl5/s1366/Demand+Note.bmp" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="768" data-original-width="1366" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLPBo40R_HivUIW85ZKTqqqXES5SFfapras0xlal3Rca1xR9GaS3BBOSCWq58hgCqOK0xxYdGeBxhcfQiysMl8Su8IK9YIjU9vqAY6Kj7uwDz3Eu8e5ik_XZm8BtUQv2TTx-OsTC2rZxl5/s320/Demand+Note.bmp" width="320" /></a></b></div><b> </b><p></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"></p><ol><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif;">19th June 2020 – Online submission of an online application for a new connection on
DHBVN website. Application number F13-620-197</span></li><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="color: #222222; font-family: arial, sans-serif;">19th June 2020 - As per application for a load of 6 KW, the fees shown on
the website i.e. INR 12730/- paid online. The details of the payment are in the
attached image.</span></li><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif;">19th - 23rd June 2020 - Multiple documents requested by DHBVN on status
column uploaded on the website</span></li><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="color: #222222; font-family: arial, sans-serif;">23rd June 2020- Status updated. Date of issue of Service Connection Order
- 23/06/2020. Service connection order approved.</span></li><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="color: #222222; font-family: arial, sans-serif;">6th July - Lineman (One Mr. Ajay) calls consumer to inform that the connection can be installed today and I (the consumer) will have to arrange for the
wire/ cable (total length of approx 30 Mtrs.) </span></li><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">I (the consumer) informed the lineman that I somewhere have read this online on
DHBVN website that the wire for connection (up to 30 meters) is provided by the Department itself. So I need a few hours to check this fact again on the
website. </span></li><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The lineman denies on the call and says the rules have changed and what
you may be reading must be older rules and you can confirm this with JE Sir as
well. And that he (the lineman) can take me (the consumer) to the shop to get the wire/ cable
to be purchased by me.</span></li><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="color: #222222; font-family: arial, sans-serif;">6th July - I (the consumer) requested a consumer activist
(Ex-Project Manager of a project of Department of Consumer Affairs) to look
into the matter to check if this demand of additional money for arranging the wire is genuine and whether the service cable is the responsibility of the consumer
or the DHBVN. The consumer also stated that if any more amount is to be deposited, he would do so immediately through an online payment system directly to DHBVN. It was refused by the linemen. </span></li><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif;">7th July - I (consumer) mailed my queries on DHBVN ID (</span><span style="font-family: arial, sans-serif;"><a href="mailto:1912@dhbvn.org.in" target="_blank"><span style="color: #1155cc; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">1912@dhbvn.org.in</span></a></span><span style="color: #222222; font-family: arial, sans-serif;"> ) to seek an official
response on the existing rules if the wire is to be arranged by the consumer or
the Department</span></li><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="color: #222222; font-family: arial, sans-serif;">7th July - Within 5 minutes of sending an email, the status of my
application on DHBVN website updated. The letter titled 'Release Of Connection'
reads the status as "Connection was energized on 7th July". However, this was misleading as no connection was provided or energized. The
installation report was generated without providing any connection either on the pole or to
the premise of the consumer shocked both the consumer as well as the author of
the blog. The matter was immediately brought to the notice of senior officials. While the Vigilance Department of DHBVN was also informed of the irregularities prevailing in the DHBVN, it was also requested by the author to have a joint surprise visit to
the site so as to reveal the facts. No visit was made despite bringing such a report being fabricated by the PSU employee (never heard of) <span style="font-size: 13.3333px;">on 7th</span></span><span style="color: #222222; font-family: arial, sans-serif;"> July 2020.</span><span style="color: #222222; font-family: arial, sans-serif;"> The conduct of officials of DHBVN in generating a fake and fabricating an installation report had not only degraded the belief and image of the confidence imposed by the public on not only on DHBVN but also across the board of PSUs. </span><span style="color: #222222; font-family: arial, sans-serif;"> </span><span style="color: #222222; font-family: arial, sans-serif;"> </span></li><li style="text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="color: #222222; font-family: arial, sans-serif;">8th July - The Lineman (Mr. Ajay) calls and says that he is coming in 5
minutes to install the meter. On this call, he did not ask for any wire/cable arrangement
this time. Two linemen visited the site and affixed the meter on the pole
and then left without the premises of the consumer being electrified. After the
meter got affixed on the pole, SDO shared the photo of the pole with the Author
of the blog on 8</span><sup style="color: #222222; font-family: arial, sans-serif;">th</sup><span style="color: #222222; font-family: arial, sans-serif;"> July 2020 through an email. A copy of the installation report which was generated as a fake document certifying that the meter has been installed on 7</span><sup style="color: #222222; font-family: arial, sans-serif;">th</sup><span style="color: #222222; font-family: arial, sans-serif;">
July 2020 without the installation actually being done is attached.</span><font face="arial"><span style="color: #222222;"> L</span>ineman (Mr. Ajay) reached the premises with one more person and started
installing the meter. In their conversation, they mentioned that it is because
of your complaint, JE has instructed up to 8-10 meters wire to be provided from
Pole to the meter only. Further wire to the point of the building will have to
be arranged by the consumer. The linemen refused to install the meter in the
area of stilt parking as requested by the consumer and instead it was installed
on the pole outside the premises. The pole is somewhat about 7 to 8 apart from the boundary of the Stilt parking in the building. This area is immediately near
the entrance without any restriction to any of the person and is an open space
and hopefully, it meets the requirement for the supply of electricity to the premise
as per HERC regulations. However, it seems, there were some ulterior motives in
the mind of DHBVN officials, hence the same was installed on the pole with
about 3 ft. of output cable hanging on the pole. The <span style="color: #222222;">linemen left the premises without
providing any </span></font><span style="color: #222222; font-family: arial, sans-serif;">electrical connection to the premise of the consumer. The
behavior of DHBVN staff and officials left many questions that need to be
investigated as it primarily suggests corruption in supply of service cables
across the District/ State etc. Surprisingly DHBVN officials fail to confirm when requested that the requirement of providing the service cable from the consumer is in line with the HERC regulations. It is left to the best of the judgment of any person of general caliber with the application of its mind as to whether it can be claimed that if the meter is installed on the pole with 3 ft. of cable hanging on the pole can be termed as the connection provided to the consumer or it is still with DHBVN like any other feeder cables. </span></li></ol><p></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="color: #222222; font-family: arial, sans-serif;">Post this; The consumer followed up with the DHBVN team to have an official
confirmation on the matter so that premises of the applicant may be energized completely. </span><span style="color: #222222; font-family: arial, sans-serif;">The c</span><span style="color: #222222; font-family: arial, sans-serif;">onsumer last email on 9th </span><span style="color: #222222; font-family: arial, sans-serif;">July 2020 followed by
reminder dtd. 15</span><sup style="color: #222222; font-family: arial, sans-serif;">th</sup><span style="color: #222222; font-family: arial, sans-serif;"> July 2020 reads:</span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><i><b><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="color: #222222; font-family: arial, sans-serif;">“Dear DHBVN Team,</span></b></i></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><i><b>Please note that no connection has been provided to my premises till
date. <o:p></o:p></b></i></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><i><b>Further to the request made by DHBVN to arrange for the wire from pole till
my house, I will arrange the same.<o:p></o:p></b></i></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><i><b>In this regards,<o:p></o:p></b></i></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 48.15pt; mso-list: l5 level1 lfo2; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><i><b><!--[if !supportLists]--><span style="color: #222222; font-family: symbol; font-size: 10pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant: normal; line-height: normal;"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Please confirm the technical
specifications of the wire needed to be arranged by myself.<o:p></o:p></span></b></i></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 35.45pt; mso-list: l5 level1 lfo2; tab-stops: list 36.0pt; text-align: justify; text-indent: -5.3pt;"><i><b><!--[if !supportLists]--><span style="color: #222222; font-family: symbol; font-size: 10pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant: normal; line-height: normal;"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Please arrange for DHBVN
personnel to complete the connection once I have procured the wire<o:p></o:p></span></b></i></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 35.45pt; mso-list: l5 level1 lfo2; tab-stops: list 36.0pt; text-align: justify; text-indent: -5.3pt;"><i><b><!--[if !supportLists]--><span style="color: #222222; font-family: symbol; font-size: 10pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant: normal; line-height: normal;"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">As various documents on DHBVN website
suggest that during the new connection, the wire up to 30 meters is provided by
DHBVN; please be advised that if this is found to be correct in the further the course of our communications, the DHBVN will reimburse the amount I will spend
in procuring the wire. The bill of the same will be provided by myself at that
instance<o:p></o:p></span></b></i></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 48.15pt; mso-list: l5 level1 lfo2; tab-stops: list 36.0pt; text-align: justify; text-indent: -18pt;"><i><b><!--[if !supportLists]--><span style="color: #222222; font-family: symbol; font-size: 10pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant: normal; line-height: normal;"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Pls ensure that the connection is
free of joints<o:p></o:p></span></b></i></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><i><b>The cable required to be made available by me for connecting the meter
on the pole to the point of supply at my premises shall be made available to
you on the same day of receiving the confirmation from you on the above.<o:p></o:p></b></i></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><i><b>This is issued without prejudice to any of my rights as may be
available to me under any provisions."</b></i><o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">There was no response to the consumer’s mail till 15<sup>th</sup> July
2020 which compelled the consumer to mail another reminder on 15<sup>th</sup>
July 2020. The author of this blog also mailed a reminder to all senior
officials including their vigilance department. Concerned SDO of the area informed the author when requested by an email dtd. 8th July 2020 to the SDO, Xen, and SE to confirm providing the cable from the meter on the pole to the premises is the responsibility of the consumer as per the regulations so as to advise the consumer appropriately. SDO in its email dtd. 8th July 2020 with a copy to XEN responded that<b><i> "As per DHBVN Sales Manual Instruction No. Close-12, only 3 feet length cable for meter outgoing shall be provided. which are already provided by DHBVN".</i></b></span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The author again responded to their (DHBVN) email dtd. 8th July 2020, stating<b><i> "Based on the rules quoted from your sales manual, I am advising consumer to arrange service cable from meter to the premises at his own const basis and provide the same under presumption of that the rules quoted by you are in conformity to HERC regulations and Electricity Act. I am just wondering if you can assist me in providing the relevant HERC regulations."</i></b></span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Meanwhile, the consumer on 15th July 2020 reminded the DHBVN about the non-receipt of the requisite details and confirmations as sought by him through email. The copy of the mail of the consumer received by the author was also forwarded to SDO, Xen, SE, CMD of DHBVN stating that the non-confirmation of the demand of the cable shall be presumed that the DHBVN demand of providing cable by the applicant is not as per HERC regulations.</span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Surprisingly SDO did not confirm that his demand for making available the cable by the applicant is as per HERC regulations. Instead, SDO again quoted <b><i>"As per DHBVN sales manual instruction No. 4.2 (A) close 12, only 3 feet length cable for meter outgoing shall be provided by DHBVN. Attached para No.12".</i></b> The last mail dtd. 16th July 2020 by the author was mailed to all senior officials stating <b><i>"it has been requested several times, please confirm that the cable length as per your sales manual is in compliance with HERC regulations. ....... Please confirm that the cable length as stated by you is as per the regulations of HERC." </i></b></span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">DHBVN has not been able to give the confirmation about their sales manual especially w.r.t the cable requirement meeting the compliance of HERC regulations. <o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="color: #222222; font-family: arial, sans-serif;">A copy of the draft article of this post in pdf document was mailed to all the
senior officials of DHBVN including their Vigilance Department and HERC on 16th July 2020. All the senior officials were requested for the perusal of the draft article for their comments/clarification if any by 19th July 2020 so that the article with their comments/feedback could be published on 20th July 2020. It was further stated that the comments/feedback compliance or otherwise if received from DHBVN, shall be updated as and when received. There has been neither any response to my
emails, nor there is any confirmation to the claim of DHBVN personnel that the wire for the connection is to be arranged by the consumer is as per the regulations of HERC. Further another email sent to the senior officials of DHBVN on 17th July 2020 is quoted as</span></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif; text-align: left;">Quote of email dtd. 17/07/2020 sent to SDO, Xen, SE,
CMD, Vigilance Department of DHBVN.</span><span style="font-family: arial, sans-serif; text-align: left;"> </span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: "trebuchet ms", sans-serif; font-size: 12pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><b><i>“In continuation of my email dtd.
16th July 2020 on the proposed draft article as titled above for publishing in
the public domains including social media and other print and electronic media
scheduled for release on 20th July 2020, I am proposing the following paragraph
in the proposed article appropriately. </i></b></span><span style="color: #222222; font-family: "trebuchet ms", sans-serif; font-size: 12pt;"> </span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><b><i><span style="color: #222222; font-family: "trebuchet ms", sans-serif; font-size: 12pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">"</span><span style="font-family: arial, sans-serif;">Haryana Electricity Regulatory
Commission, in its order dtd. 23/04/2019 in the </span><span style="font-family: "bookman old style", serif; font-size: 12pt;">Case No. HERC/PRO – 87 of 2017</span><span style="color: #222222; font-family: "trebuchet ms", sans-serif; font-size: 12pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><b><i><span style="font-family: arial, sans-serif;"> </span><span style="font-family: arial, sans-serif;">IN THE MATTER OF:</span></i></b></p>
<p class="MsoNormal" style="background: white; line-height: 13.65pt; text-align: justify;"><b><i><span style="font-family: arial, sans-serif;">Application seeking
clarification on HERC (duty to supply electricity on request, Power to recover expenditure
incurred in providing supply and Power to require security) Regulations, 2016
(HERC/34/2016) and suitable directions for giving consequent relief to the
petitioners has also referred the HERC regulations as quoted below:</span><span style="color: #222222; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><b><i><span style="font-family: arial, sans-serif;">iv) The Commission notified the Haryana Electricity Regulatory
Commission (Duty to supply electricity on request, Power to recover expenditure
incurred in providing supply & Power to require security) Regulations, 2005
on 26/07/2005 and Regulations relating to the Recovery of Expenditure is as
follows:</span><span style="color: #222222; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><b><i><span style="font-family: arial, sans-serif;">4. Recovery of Expenditure</span><span style="color: #222222; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="background: white; line-height: 13.65pt; text-align: justify;"><b><i><span style="font-family: arial, sans-serif;">4.1 The Licensee
shall be responsible to lay down the distribution system up to thirty meters
from the terminal pole and no charges shall be recoverable from the applicant
on this account except as provided under these regulations. The Licensee shall
provide the service cable upto 30 meters from terminal pole to the metering
cubicle."</span><span style="color: #222222; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="background: white; line-height: 13.65pt; text-align: justify;"><span style="font-family: arial, sans-serif;">Unquote</span><span style="color: #222222; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;"><o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: 13.65pt; text-align: justify;"><b><span style="font-family: arial, sans-serif;">Note: 1. The consumer
desired to have the meter installed in the stilt parking of the premises and it
was refused </span><span style="font-family: "trebuchet ms", sans-serif; font-size: 12pt;">by DHBVN </span><span style="font-family: arial, sans-serif;">to be installed. The stilt parking is
near the entry gate and is easily accessible all the time without being locked
which in the opinion of the author meets the relevant part of the regulations.
The refusal of installing the meter in the stilt parking is best known to the
DHBVN. Any inference can be drawn. </span><span style="color: #222222; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b><span style="background: white; font-family: arial, sans-serif; font-size: 12pt;">2. If the meter is always required to be installed
on the pole, the length of the cable normally cannot exceed 5 to 7 meters
irrespective of wherever the terminal pole is situated. The regulations provide
provisioning of terminal pole within a distance of 30 meters. HERC regulating pole distance from the premises to the pole and the length
of 30 meters cable being included in the service connection charges have no
relevance in the context if the meter is only installed on the pole with just a 3 ft. cable on the output side of the meter. Even then it leads to duping the consumers as you are charging for
what you are not providing to any of the consumers.</span><span style="font-family: "trebuchet ms", sans-serif; font-size: 12pt;">"</span></b><span style="font-family: "times new roman", serif; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #222222; font-family: "trebuchet ms", sans-serif; font-size: 12pt;">unquote</span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><span style="color: #222222; font-family: "trebuchet ms", sans-serif; font-size: 12pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> </span><span style="color: #222222; font-family: "trebuchet ms", sans-serif; font-size: 12pt;">I would be eagerly awaiting your
objections/comments/views if any by 19th July 2020 as stated in my email dtd.
16th July 2020. “</span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><b><span style="color: #222222; font-family: arial, sans-serif;">Status as on 20th </span><span style="color: #222222; font-family: arial, sans-serif;">July 2020</span></b></p>
<p class="MsoListParagraphCxSpFirst" style="background: white; line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo3; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: Arial; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">1.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The consumers’ residential premise
has still not been electrified/energized. The meter and the hanging cable are installed
till the pole. Technically the electricity connection is still with only DHBVN without electrifying the premise of the applicant/consumer. <o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo3; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: Arial; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">2.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">There is no response to the mails
sent to DHBVN by the consumer and the author of the blogs as reminders.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="background: white; line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo3; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: Arial; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">3.<span style="font: 7pt "times new roman";"> </span></span></span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The regulations stipulate the
connection to be provided to the consumers at his premises within 30 days. The
period of 30 days shall be expiring on 18<sup>th</sup> July 2020. If the
connection is not provided within 30 days, the DISCOM will have to pay penalty
to the consumer at the specified rate per day of default that too without
any demand from the consumer.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif;">Analysis of HERC Regulations w.r.t the provisioning of the new
connection to domestic consumers is brought out herein:</span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; text-indent: -18pt;">1.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span style="color: #222222; font-family: arial, sans-serif; text-indent: -18pt;">While the distribution licensee or
the Discom is required to upload regulations on their website, it is observed
that the regulations especially that of benchmarks of performances and the
penalties prescribed for not adhering to the service benchmarks are either
distorted or have been omitted. No penalty that is payable by the Discom to the
consumers are stated on their website.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-list: l3 level1 lfo4; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: Arial; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">2.<span style="font: 7pt "times new roman";"> </span></span></span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The DISCOM failed to provide its compliance
report/ confirmation for the issue of dispute i.e the length of the service cable meeting requirement
as per HERC regulations despite requesting by the consumer as well as the
author of this blog several times.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level1 lfo4; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span style="color: black; font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">3.<span style="font: 7pt "times new roman";"> </span></span></span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">DHBVN charged an amount of Rs, 12,730 for a load of 6KW which included Rs. 6,000/- as "fixed service connection". The "service connection charges" has been defined in the HERC notification dated
11/07/2016. <b><i>The </i></b></span><b><span style="color: black; font-family: arial, sans-serif;"><i>“Service Connection charges</i></span></b><span style="color: black; font-family: arial, sans-serif;"><b><i>” means an expenditure, the licensee is
authorized to recover from the applicant, on account of Extension of
Distribution System for giving a supply of electricity to the premises and
calculated in accordance with these Regulations</i></b>; It implies that the electricity
is to be supplied to the consumer's premise and cost up to that has been charged
by the DHBVN. <o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level1 lfo4; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: Arial; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">4.<span style="font: 7pt "times new roman";"> </span></span></span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; text-indent: -18pt;">The <b>extension of the Distribution System</b>
means </span><span style="font-family: arial, sans-serif; text-indent: -18pt;"><span style="mso-spacerun: yes;"> </span>the system of wires and associated facilities,
required to be erected and/or extended for giving supply to the applicant,
between the delivery points on the transmission lines or the generating station
connection and the points of connection to the installation of the applicant;</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; text-indent: -18pt;"> <span style="mso-spacerun: yes;"> </span>Further, t</span><span style="font-family: arial, sans-serif; text-indent: -18pt;">he above service connection charges shall be
applicable where the length of the new line to be provided is up to 150 meters.
Where this length exceeds 150 meters, the applicant shall be required to pay
additional charges of Rs. 175 per meter for load up to 50 kW and Rs. 250 per
meter for loads in excess of 50 kW</span></p>
<p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level1 lfo4; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">5.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="font-family: arial, sans-serif;">“<b>point
of supply</b>” means the point at the incoming terminals of switchgear
installed by the consumer;<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level1 lfo4; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><b style="mso-bidi-font-weight: normal;"><span style="font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">6.<span style="font: 7pt "times new roman";"> </span></span></span></b><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The Citizen Charter states that </span><span style="font-family: arial, sans-serif;">if the service line is more than 30
Mtr. then the applicant has to deposit the unjustified cost of the estimate (The total length of the service cable in the instant case is well within 30 Mtrs. )<b style="mso-bidi-font-weight: normal;"><o:p></o:p></b></span></p>
<p class="MsoListParagraphCxSpLast" style="line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l3 level1 lfo4; text-align: justify; text-autospace: none; text-indent: -18pt;"><!--[if !supportLists]--><b style="mso-bidi-font-weight: normal;"><span style="font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">7.<span style="font: 7pt "times new roman";"> </span></span></span></b><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><span style="mso-spacerun: yes;"> </span>Further </span><b style="mso-bidi-font-weight: normal;"><span style="font-family: arial, sans-serif;">HERC Regulations 12/2005
dtd. 26<sup>th</sup> July 2005 states:<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: arial, sans-serif;">“</span></b><span style="font-family: arial, sans-serif;"> 4. Recovery of Expenditure 4.1 The Licensee shall be
responsible to lay down the distribution system up to thirty meters from the
terminal pole and no charges shall be recoverable from the applicant on this
account except as provided under these regulations. The Licensee shall provide
the service cable up to 30 meters from the terminal pole to the metering cubicle.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-layout-grid-align: none; text-align: justify; text-autospace: none;"><span style="font-family: arial, sans-serif;">4.5
After receipt of an application for supply of electricity, the Licensee shall
issue a demand note to the applicant informing him of the details of Service
Connection Charges on account of the following: - 4.5.1 Cost of service cable
for length in excess of 30 meters in case the distance between the terminal
pole and the metering cubicle is more than 30 meters and the cost of terminal
and metering arrangements (excluding the cost of the meter) at the premises of
the consumer.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-layout-grid-align: none; text-align: justify; text-autospace: none;"><span style="font-family: arial, sans-serif;"><o:p> </o:p></span><span style="font-family: arial, sans-serif; text-indent: -18pt;">8.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span style="font-family: arial, sans-serif; text-indent: -18pt;">Further Electricity Act, 2003 states</span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;">“(19)
"distribution system" means the system of wires and associated
facilities between the delivery points on the transmission lines or the
generating station connection and the point of connection to the installation
of the consumers;”<span style="mso-spacerun: yes;"> </span>(The point of connection
to the installation of the consumers is the switchgear installed within his
premises which in this case is stilt parking. ) <o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-list: l3 level1 lfo4; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><b style="mso-bidi-font-weight: normal;"><span style="font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">9.<span style="font: 7pt "times new roman";">
</span></span></span></b><!--[endif]--><b style="mso-bidi-font-weight: normal;"><span style="font-family: arial, sans-serif;">Further, Duty to supply electricity on
request, Power to recover expenditure dtd. 26<sup>th</sup> July 2005<o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0cm 54pt; mso-add-space: auto; mso-list: l4 level1 lfo5; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">a.<span style="font: 7pt "times new roman";">
</span></span></span><!--[endif]--><span style="font-family: arial, sans-serif;">2.9
“Distribution System” means the system of wires and associated facilities
between the delivery points on the transmission lines or the generating station
connection and the points of connection to the installation of the consumers;<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0cm 54pt; mso-add-space: auto; mso-list: l4 level1 lfo5; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">b.<span style="font: 7pt "times new roman";">
</span></span></span><!--[endif]--><span style="font-family: arial, sans-serif;">2.20
Service Connection charges” means an expenditure, the licensee is authorized to
recover from the applicant, on account of Extension of Distribution System for
giving a supply of electricity to the premises and calculated in accordance with
these regulations;<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0cm 54pt; mso-add-space: auto; mso-list: l4 level1 lfo5; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">c.<span style="font: 7pt "times new roman";">
</span></span></span><!--[endif]--><span style="font-family: arial, sans-serif;">2.22
“Terminal Pole” means a pole carrying LT / HT line which is situated within 30
meters from the boundary of the applicant;<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0cm 54pt; mso-add-space: auto; mso-list: l4 level1 lfo5; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><span style="font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">d.<span style="font: 7pt "times new roman";">
</span></span></span><!--[endif]--><span style="font-family: arial, sans-serif;">4<b style="mso-bidi-font-weight: normal;">. Recovery of Expenditure</b> 4.1 The
Licensee shall be responsible to lay down the distribution system up to thirty
meters from the terminal pole and no charges shall be recoverable from the
applicant on this account except as provided under these regulations. The
Licensee shall provide the service cable up to 30 meters from terminal pole to
the metering cubicle. 4.2 The Licensee shall not claim any payment or
reimbursement from the applicant for any expenditure incurred or to be incurred
by the Licensee in terms of or under any scheme approved by the Commission or
when such expenditure is otherwise allowed to be recovered through tariff by
the Licensee as a part of the revenue requirements of the Licensee.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="line-height: normal; margin: 0cm 0cm 0cm 54pt; mso-add-space: auto; mso-list: l4 level1 lfo5; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--><b style="mso-bidi-font-weight: normal;"><span style="font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">e.<span style="font: 7pt "times new roman";"> </span></span></span></b><!--[endif]--><span style="font-family: arial, sans-serif;">4.5 After receipt of the application for
supply of electricity, the Licensee shall issue a demand note to the applicant
informing him of the details of Service Connection Charges on account of the
following: - 4.5.1 Cost of service cable for length in excess of 30 meters in
case the distance between the terminal pole and the metering cubicle is more
than 30 meters and the cost of terminal and metering arrangements (excluding
the cost of the meter) at the premises of the consumer.<b style="mso-bidi-font-weight: normal;"><o:p></o:p></b></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="background-color: transparent; font-family: arial, sans-serif;">10. </span><b style="background-color: transparent; font-family: arial, sans-serif;">Further, HERC Electricity Supply Code dtd 8<sup>th</sup>
January 2014</b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;">“4.15.3
<b style="mso-bidi-font-weight: normal;">Point of Supply </b>(1) Supply shall be
given at a single point in the premises of the applicant. The point of supply
shall be determined by the licensee such that meter and other equipment are
fixed either outside or at the entry point to the premises so that these are
always accessible to the licensee for inspection without obstruction and
infringing upon the consumer’s privacy. All HT consumers shall ensure
independent access to the meter or metering cubical. (2) At the point of
commencement of supply, the consumer shall provide a main switch/circuit
breaker. In addition, HT consumers shall also provide suitable protective
devices as per the provisions of Regulation 35 of the Central Electricity
Authority (Measures relating to Safety and Electric Supply) Regulations, 2010.
(3) HT consumers shall install step-down transformers with a vector group with
delta winding on the high voltage side and star winding on the low voltage
side, with the neutral terminal, brought out and properly earthed as per the
Central Electricity Authority (Measures relating to Safety and Electric Supply)
Regulations, 2010. (4) The equipment including meter, meter board, service
main, miniature circuit breaker (MCB)/circuit breaker (CB), load limiters must
on no account be handled or removed by any person who is not an authorized
employee/representative of the licensee. Seals which are fixed on the meters/
metering equipment, load limiters, and the licensee’s apparatus must on no
account be tampered with, damaged, or broken. It is the consumer’s
responsibility to keep in safe custody the licensee’s equipment and seals 28 |
Page on the meters/metering equipment within the consumer’s premises or at the
entry point. (5) In the event of any damage caused to the licensee’s equipment,
other than a meter, within the consumer’s premises or at the entry point by
reason of any act, neglect or default of the consumer or his employees, the cost thereof, as claimed by the licensee, shall be payable by the consumer. If
the consumer fails to do so after demand, it shall be treated as a
contravention of the terms and conditions of the supply agreement and the
electricity supply is liable to be disconnected.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;"><o:p> </o:p></span><span style="font-family: arial, sans-serif;">4.2.4
In case of a new connection, the consumer shall bear service connection
charges, i.e. the cost of extension of the service line from the distribution main
to the point of supply.</span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;">(6)
During the inspection of the premises, the licensee shall: (a) Fix the point of
supply and the place where the meter and other equipment shall be installed, in
consultation with the consumer. Provided that the service line shall be laid at
an accessible location and the meter shall be fixed outside or at the entry
point of the premises in such a manner that it is protected from elements like
rain etc. and is easily accessible without getting the premises unlocked or
opened for this purpose.</span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;">(Page
No. 8)<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;">iii)
In case a consumer elects to pay the cost of the service line, the amount
payable by him shall be the estimated cost of service line (excluding the cost
of 30 meters) and equipment and of installing the same.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif;">The following points on the service cable requirement as written in the Sales
Manual of DHBVN 2013 itself contradicts the HERC Regulations. It reads as
under:</span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p> </o:p></span><span style="background-color: transparent; font-family: arial, sans-serif;">“19.
Individual service cable without any joint from LD system to supply terminal of
meter shall be provided for every consumer.</span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;"><o:p> </o:p></span><span style="font-family: arial, sans-serif;">12.
Meters, clamps, Cables (Incoming and outgoing) shall be given by the concerned
store to M&T lab. The meters along with clamps shall be fixed in blue meter
boxes - MCB’s. A cable length of 20/30 feet for meter incomer (i.e. for joining
meter with overhead conductor) and 3 feet length cable for meter outgoing
(consumer end) shall be provided. The indication mark showing phase &
Neutral on incoming and outgoing cable shall be clearly marked so that the
connections may be done in an appropriate manner at the site. All this work will
be carried out by existing M&T staff and if required through the outsourced
agency”</span></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;"><b>Further, the Electricity Supply Code vide notification dtd. 08th January 2014 of Haryana Electricity Regulatory Commission states:</b></span></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;"><b><i>"5.2.6 In case of multi-storeyed buildings, the meter(s) shall be installed on the ground
floor/rising mains having proper air ventilation and adequate illumination. </i></b></span></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;"><b><i>5.2.7 The licensee shall evolve a format of Meter Particulars Sheet for recording the
particulars of the meter including initial reading at the time of initial installation or
replacement. The licensee shall retain one copy and the second copy, duly signed by
the authorized representative of the licensee, shall be given to the consumer under
proper acknowledgment. The consumer or his authorized representative shall also sign the Meter Particulars sheet. Subsequently, details including any fault in the
meter, repairs and replacements shall be entered into the Meter Particulars Sheet by
the licensee."</i></b></span></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;"><i>(From the above, two question arises as to why meter was refused to be installed as requested by the consumer on the ground floor which is a stilt parking and an open space and why on installation report was got signed from the consumer?)</i></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;"><o:p> </o:p></span><span style="font-family: arial, sans-serif;">As
it is evident from the above that DHBVN is adapting to unethical business
practices as the sales manual 2013 of the Discom DHBVN itself contradicts the
HERC regulations and inferences can be drawn that DHBVN is siphoning the money
on account of services cables and such amount may be running in crores of
rupees. Consumers are being deceived by their alleged corrupt practices. The contradiction is not only in cable but also the standard of performance as per
HERC regulatory framework has been included without information on penalties
payable to the consumers by DHBVN for not adhering to the specified benchmarks.</span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;"><o:p> </o:p></span><span style="font-family: arial, sans-serif;"><b>Recommendations </b></span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"></p><ol><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgD8Qmjq4ePdZuCjHVy0Mfa5ESJzPz2LbMySNw9hT8LECJC4TMX00wn1tH8tU-lGyQpAF-f1eEdete8Wyy3co8q1d0GhKn5tZky9wsqhxMh0FSfOt-UO-mdAojFqCfLkXQXzyoIvHcEX9ki/s1366/Meter+not+installed.bmp" style="clear: right; float: right; font-weight: 700; margin-bottom: 1em; margin-left: 1em; text-align: center; text-indent: 0px;"><img border="0" data-original-height="768" data-original-width="1366" height="115" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgD8Qmjq4ePdZuCjHVy0Mfa5ESJzPz2LbMySNw9hT8LECJC4TMX00wn1tH8tU-lGyQpAF-f1eEdete8Wyy3co8q1d0GhKn5tZky9wsqhxMh0FSfOt-UO-mdAojFqCfLkXQXzyoIvHcEX9ki/w205-h115/Meter+not+installed.bmp" width="205" /></a><li><span style="font-family: arial, sans-serif; text-indent: -18pt;">The whole issue in this blog centers
around duping the consumers with their money, the matter may be investigated,
responsibilities fixed. The issue of installation certificate on 7<sup>th</sup>
July 2020 without even installing the meter may please be investigated. It
gives a signal that anything can happen in DHBVN and fabricated documents could
be issued</span></li><li><span style="font-family: arial, sans-serif; text-indent: -18pt;"><span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span><span style="font-family: arial, sans-serif; text-indent: -18pt;">DHBVN to upload all their sales
manual, orders as per regulations of HERC, complete in all respect.</span></li><li><span style="font-family: arial, sans-serif; text-indent: -18pt;">The consumer as referred in this
article may be provided the connection immediately with rebate to cover the
mental trauma undergone by the consumer and his family.</span></li><li><span style="font-family: arial, sans-serif; text-indent: -18pt;">Issue of an advertisement in all the leading newspapers that the provisioning of the service cable from pole to the
premises is the responsibility of the DISCOM and no money is chargeable for 30
meter length of the service cable or as specified by Haryana Electricity Regulatory Commission as the same being included in "fixed service connection charges".</span></li><li><span style="font-family: arial, sans-serif; text-indent: -18pt;">Any other action as may be deemed fit
by HERC.</span></li><li><span style="font-family: arial, sans-serif; text-indent: -18pt;">Transfer the excess money so collected
by DHBVN for 30 mtrs of cable from the consumers to Consumer Welfare Fund of
Govt. of India or the State Government. <b> </b></span></li></ol><p></p><p class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-bottom: 0cm; mso-add-space: auto; mso-list: l1 level1 lfo6; text-align: justify; text-indent: -18pt;"><!--[if !supportLists]--></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm;"><b><span style="font-family: arial, sans-serif;"><br /></span></b></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm;"><b><span style="font-family: arial, sans-serif;">Update
1:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: arial, sans-serif;">Having received no
response from the DHBVN till 19</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> July 2020 and while finalising the
article on 20</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> July 2020, the author received a call from one SDO ,
NIT Faridabad (Mob No. 09540954703) </span><span style="font-family: arial, sans-serif;"> </span><span style="font-family: arial, sans-serif;">to
understand the issue. It was stated by her that the normal practice of issuing
the cable is done. At times, due to non-availability of the cable in the store,
the consumer is advised through a written letter either to wait or arrange the cable and handover the
bill to the DHBVN office for either reimbursement or adjustment in the
electricity bills. </span></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj-us4oo3paN5ChXyglDBcT3xHWc72N-EJ55k92VUYgEdnLqGc-Jk33U026LT6a5ZRso6Dt46k0A0zkDEVumFhoSorZ8R6BWzk7S3LJdzJ9l_e2t1dR3_W9Cch9ZgC0i4xS_PESSL8tEALb/s2340/Screenshot_20200720-185617_WhatsApp.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj-us4oo3paN5ChXyglDBcT3xHWc72N-EJ55k92VUYgEdnLqGc-Jk33U026LT6a5ZRso6Dt46k0A0zkDEVumFhoSorZ8R6BWzk7S3LJdzJ9l_e2t1dR3_W9Cch9ZgC0i4xS_PESSL8tEALb/s320/Screenshot_20200720-185617_WhatsApp.jpg" /></a></div><p></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: arial, sans-serif;"> </span><span style="font-family: arial, sans-serif;">As none of the above
holds true in the instant complaint despite bringing out similar proposed
actions in the emails to what SDO, NIT, Faridabad stated, it implies that the
SDO in-charge of Greenfield Colony is in the practice of corrupt practices and
since the other senior officials like Xen, SE, and shockingly Vigilance
Department last but not the least even senior management could not take any
corrective action as they all </span><span style="font-family: arial, sans-serif;"> </span><span style="font-family: arial, sans-serif;">were well
aware of the issues in various communication. It suggests large scale corruption
and therefore, necessary action as appropriate </span><span style="font-family: arial, sans-serif;">is the need of the time.</span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: arial, sans-serif;">Incidentally, SDO, NIT,
Faridabad committed/ promised to get all pending work completed and the
connection provided at the consumer’s premises. All necessary details as sought
by her including application number was shared through her whattsapp. </span><span style="font-family: arial, sans-serif;"> </span><span style="font-family: arial, sans-serif;">This is yet to be done till the time of
writing this update on 21</span><sup style="font-family: arial, sans-serif;">st</sup><span style="font-family: arial, sans-serif;"> July 2020.</span><span style="font-family: arial, sans-serif;"> </span><span style="font-family: arial, sans-serif;">However, it is equally surprising that why
she stopped responding to the messages.</span></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><b style="mso-bidi-font-weight: normal; text-align: justify;"><span style="font-family: arial, sans-serif;"><o:p><span style="font-family: arial, sans-serif; font-size: 11pt; text-align: left;">(A soft copy of the article is being mailed as well as a hard copy of this shall be posted
separately to all stakeholders including Haryana State Electricity Regulatory Commission
for appropriate actions as may be deemed fit)</span> </o:p></span></b></p><p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif; text-align: left;">(The author is a consumer
activist and rendered his service for more than 15 years in the project of Department of Consumer Affairs as Project Manager. Presently he is one of the Trustees in NGO handling consumer's interest. He has also co-authored a book titled <b><span style="background: white;">“Electricity and
Consumer</span>”. </b>The same is available in the public domain for reading - </span><a href="https://consumereducation.in/monograms/Electricity%20and%20Consumer.pdf" style="text-align: left;">https://consumereducation.in/monograms/Electricity%20and%20Consumer.pdf</a><span style="background: white; font-family: arial, sans-serif; text-align: left;">)</span></p><br />Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-49253510092446195472020-07-13T15:38:00.004+05:302020-07-13T17:07:27.397+05:30Govt. of India informed about Alleged malpractices by M/s. Flipkart India Private Limited in misappropriating consumers money/ unethical business practices during Corona Pandemic<div style="text-align: justify;">Subsequent to the publishing of two articles in this blog on <b>"Misappropriation of Consumers money- A scam by Flipkart (?)</b>, the attention of the Department of Consumer Affairs, Govt of India has also been drawn on the subject for appropriate action through an email on 13/07/2020. A copy of the same is uploaded in this blog. The consumers whosoever have been facing issues with Flipkart may also write directly to the Department of Consumers Affairs on their email ids. </div><div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjLs7vp_hDPQZSXYUQdusCgC4wFGhWlHBfrm-rE-wyKuJV_FhlpGp_m9y-ymMgpHTtha_PgbICe3yD80-B6ZErh58GiNXJx-dotMj7U3EQ1JhuwjiNKce1InKaEC8bQsPyCZuEwE1WQB9ui/s2340/Screenshot_20200712-135208_Gmail.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjLs7vp_hDPQZSXYUQdusCgC4wFGhWlHBfrm-rE-wyKuJV_FhlpGp_m9y-ymMgpHTtha_PgbICe3yD80-B6ZErh58GiNXJx-dotMj7U3EQ1JhuwjiNKce1InKaEC8bQsPyCZuEwE1WQB9ui/s320/Screenshot_20200712-135208_Gmail.jpg" /></a></div><span style="font-family: arial, sans-serif; text-align: justify;"><br /></span></div><div><span style="font-family: arial, sans-serif; text-align: justify;">M/s Flipkart India Pvt
Ltd is in the business of online selling of products through their website </span><a href="http://www.flipkart.com/" style="text-align: justify;"><span style="font-family: arial, sans-serif;">www.flipkart.com</span></a><span style="font-family: arial, sans-serif; text-align: justify;"> The products offered range from
domestic items like garments, daily use items, groceries, furniture items, electronic and electrical
products, parts and accessories, and a lot many other categories of items, etc.
etc.</span><div>
<p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjWSP8Eq213K9NeUbYahO0-f4YmsJYoX-uUXJlyyROQTh3R_W30FchNHIihmq5m3-QYPaKO9QdnWqJETDP2_aVFajLwfuY17AVzIEPn1OYq9BYHvUK9o-PI2wu1BVBrTjc-cuiU1ARrL_Dj/s2340/Screenshot_20200711-114523_Twitter.jpg" style="clear: left; float: left; font-size: 14.6667px; margin-bottom: 1em; margin-right: 1em; text-align: center;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjWSP8Eq213K9NeUbYahO0-f4YmsJYoX-uUXJlyyROQTh3R_W30FchNHIihmq5m3-QYPaKO9QdnWqJETDP2_aVFajLwfuY17AVzIEPn1OYq9BYHvUK9o-PI2wu1BVBrTjc-cuiU1ARrL_Dj/s320/Screenshot_20200711-114523_Twitter.jpg" /></a><span style="font-family: arial, sans-serif;">India like any other
country in the world has been facing pandemic due to Corona Virus. Govt. of
India had to declare lockdown across the country. The</span><span style="font-family: arial, sans-serif;"> essential services to the
need for human consumption for their survival only were allowed to continue in
its entire phases of lockdown during March and April 2020. The unlocking the
lockdown was also done in a phased manner in May/June 2020 and is still
continuing. Many services locked are still to be unlocked an</span><span style="font-family: arial, sans-serif;">d that reflects the
severity of the pandemic. </span><span style="font-family: arial, sans-serif;"> </span><span style="font-family: arial, sans-serif;">It has
affected the entire population of the country with a complete slow down of the economy including unemployment of the citizens wh</span><span style="font-family: arial, sans-serif;">ether employment or self-employment or small businesses. While the citizens were facing economical
setbacks, certain businesses like Flipkart has been taking pandemic as
blessings in disguise. </span><span style="font-family: arial, sans-serif;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif;">During the co</span><span style="font-family: arial, sans-serif;">rona
pandemic, the Flipkart India has allegedly</span><span style="font-family: arial, sans-serif;">
</span><span style="font-family: arial, sans-serif;">started duping the consumers who were shopping online and
misappropriating the money collected from the consumers by offering
unbelievable discounts, retaining it for the in-appropriate period, canceling the
orders subseq</span><span style="font-family: arial, sans-serif;">uently</span><span style="font-family: arial, sans-serif;"> </span><span style="font-family: arial, sans-serif;">either on its own o</span><span style="font-family: arial, sans-serif;">r
compelling the consumers to cancel the orders and advising consumers to place
another order without adjusting the amount already paid by the consu</span><span style="font-family: arial, sans-serif;">mers, or
supplying defective or wrong products, not providing the contractual services
like installation of the equipment and inordinate delays in making refunds. The
consumers having no other option placing the order for alternate items and
again making the payment and surprisingly the new/fresh orders again getting
canceled.</span><span style="font-family: arial, sans-serif;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgY8SZUTbFHdeSRjsG0rSUw6RJ-Barxyk-IYmBq6BrKff7TiFLjXWgm9jlrelhy0S3ta00w1-zFTA-QFT_hGVqeQI2mprj9eh2LvxGIbjb8voWI4MuMXehx_KvlXO52F_wplWkLm1k8yT6x/s2340/Screenshot_20200711-135503_Twitter.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgY8SZUTbFHdeSRjsG0rSUw6RJ-Barxyk-IYmBq6BrKff7TiFLjXWgm9jlrelhy0S3ta00w1-zFTA-QFT_hGVqeQI2mprj9eh2LvxGIbjb8voWI4MuMXehx_KvlXO52F_wplWkLm1k8yT6x/s320/Screenshot_20200711-135503_Twitter.jpg" /></a><span style="font-family: arial, sans-serif; font-size: 11pt; text-align: left;">Consumers were either
being mislead on the despatch of the ordered products or informing consumers reaching
to nearby locations of the consumers and all of a sudden either the consumers
were advised to cancel the order or the Flipkart on its own canceling the
order on some pretext.</span><span style="font-family: arial, sans-serif; font-size: 11pt; text-align: left;"> </span><span style="font-family: arial, sans-serif; font-size: 11pt; text-align: left;">In one of the
cases which came to the notice was that the consumer is informed of the
packing and despatch of the ordered product informing the consumer that the product
has been despatched through Blue Dart Courier vide some docket number. The
consumer was being continuously updated for about months about reaching of the
ordered products or reaching the same at various intermed</span><span style="font-family: arial, sans-serif; font-size: 11pt; text-align: left;">iary stages including
some location near to his destination. However, all of a sudden, the order was
canceled. The consumer took up the matter with Blue Dart and was shocked to
know that the Flipkart never provided the product for its delivery to Blue Dart.</span><span style="font-family: arial, sans-serif; font-size: 11pt; text-align: left;"> </span><span style="font-family: arial, sans-serif; font-size: 11pt; text-align: left;">He had confirmation from Blue Dart in this
regard.</span></p><p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify;"><span style="font-family: arial, sans-serif; font-size: 11pt; text-align: left;">(-----------------</span><span style="font-family: arial, sans-serif; font-size: 11pt; text-align: left;">--------- to continue reading complete email please click on the link below:)</span></p><p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify;"><span style="font-size: 14.6667px; text-align: left;"><font color="#3367d6" face=""></font></span></p><div dir="rtl" style="text-align: center;"><font color="#3367d6" face=""><a href="https://drive.google.com/file/d/175-jfcVTdrkZ2cNU32TJIHBT-rcdOaD6/view?usp=sharing" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;" target="_blank"><img border="0" data-original-height="512" data-original-width="512" height="41" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgBTZLVpdsxb0jW-K5aqTOiKgfRF3fCOy4tR3dRdct7AqPNk7oRuROBzL-x5OHgsV7-FX8-fxzbhrxdsxp3pSjEzKX0k3jyP9I_Dk31jMZMAmMRJvkNUaEmU5BXOas8OF021YuZu5dh6ehq/s320/pdf.png" width="41" /></a></font></div><font color="#3367d6" face=""><span style="color: black;"><br /></span></font><p></p><p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify;"><span style="font-size: 14.6667px; text-align: left;"><font color="#3367d6" face=""><span style="color: black;">Email to Department of Consumer Affairs, Govt. of India</span><br /></font></span></p><div class="separator" style="clear: both; text-align: center;"><a href="https://drive.google.com/file/d/1O6zqoOv3UIt5_hfZrSJ4dgqhNT9bqIyW/view?usp=sharing" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="512" data-original-width="512" height="43" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEijAX1ATNbpPKpUnXLGE3haFQ7BxVDvEivXld1Rqp_yZBMimK_1FFLUcLfb5JuqiOs5drrkRw7cVXECtl-NTuRmfEy_MVnz8EBBkYaMseST6r9OP4Nf7AdGE0gfEJHexB8-Go2eQt8HM5x1/s320/pdf.png" width="43" /></a></div><p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify;">Document (Complete Email Document)</p><p class="MsoNormal" style="margin-bottom: 0cm; text-align: justify;"><span style="font-size: 14.6667px; text-align: left;"></span></p><font face=""><br /></font></div><div><font face="">The links of the two previous articles published in this blog are</font><p></p></div></div><div><font face="">1. </font><span style="background-color: white; color: #212121; font-family: roboto, sans-serif;">Misappropriation of consumers' money - A scam by Flipkart ? (Part 1)</span></div><div><a href="http://skvirmani-jagograhak.blogspot.com/2020/06/misappropriation-of-consumers-money.html">http://skvirmani-jagograhak.blogspot.com/2020/06/misappropriation-of-consumers-money.html</a></div><div><br /></div><div>2. <span style="background-color: white; color: #212121; font-family: roboto, sans-serif;">Misappropriation of consumers' money - A scam by Flipkart ? (Part 2)</span></div><div><a href="http://skvirmani-jagograhak.blogspot.com/2020/06/misappropriation-of-consumers-money_28.html">http://skvirmani-jagograhak.blogspot.com/2020/06/misappropriation-of-consumers-money_28.html</a></div><h3 class="post-title entry-title" style="background-color: white; color: #212121; float: left; font-family: roboto, sans-serif; font-size: 24px; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal; margin: 0px 0px 8px; max-width: calc(100% - 48px);"> </h3>Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-41932097686629532362020-06-30T19:21:00.014+05:302020-07-04T07:22:08.061+05:30Misappropriation of consumers' money - A scam by Flipkart ? (Part 2)<div dir="ltr" style="text-align: left;" trbidi="on">
<b><span style="color: #990000;">Corona Pandemic- Is it a blessing in disguise for Flipkart to deceive
Indian Consumers?</span></b><br />
<b><span style="color: red;"><br /></span></b>
<b><span style="color: #444444;">The first part of the article on the subject was published in this blog
on 27th June 2020. The link of the article is given below:</span></b><br />
<b><br /></b>
<a href="http://skvirmani-jagograhak.blogspot.com/2020/06/misappropriation-of-consumers-money.html">http://skvirmani-jagograhak.blogspot.com/2020/06/misappropriation-of-consumers-money.html</a><br />
<br />
<div style="text-align: justify;">
This post is in continuation to the first part as lot many complaints were
being noticed on social media like Tweeter and hence bringing out part 2.
Number of complaints were received and due to limitation of the space,
and paucity of time could not be included in the original post. The first
part of the article had three complaints. The complaint at S.No. 3 of the
first part is updated in this part as some development took
place.
</div>
</div>
<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhOMUfJ_6g7j980KO0aAzQYUaIvlDHY0PIO7ToyI_U1iqzj79ZgG8aPx4RecVkYZIVu5F8h2BQshXEjzBMt7lliYcWWLGAWjycTnyyrif2SOYno1GQjWXCoPvC48ZCsUnKo3goJVRsoJUBx/s1600/12thjune+%25281%2529.jpg" style="margin-left: 1em; margin-right: 1em;"><br /><img border="0" data-original-height="1280" data-original-width="720" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhOMUfJ_6g7j980KO0aAzQYUaIvlDHY0PIO7ToyI_U1iqzj79ZgG8aPx4RecVkYZIVu5F8h2BQshXEjzBMt7lliYcWWLGAWjycTnyyrif2SOYno1GQjWXCoPvC48ZCsUnKo3goJVRsoJUBx/s320/12thjune+%25281%2529.jpg" width="180" /></a>
</div>
<div class="MsoNormal" style="background: white; text-align: center;">
<span style="color: red; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><br /></span>
<span style="color: red; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">Addendum to article –Misappropriation of consumer’s money-A financial
scam by Flipkart? <o:p></o:p></span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="color: red; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><br /></span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="color: red; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">Case No. 3 (Revised)</span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="color: red; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><br /></span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">Mr. Ravi Jangra As stated in first part of the article, Mr. Ravi Jangra
got shocked when he was informed to cancel the order and place a new order
with fresh payment. The earlier payment would be refunded after few days.
The cancellation of the order for which delivery was awaited since 22nd
March 2020, itself was suspicious on several grounds:</span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">1. First how the consumer was being misleaded from 22nd March 2020 to
June 25th 2020. </span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">2. Secondly why he was advised to cancel the order and place a new order
with fresh payments. </span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">3. Thirdly why Flipkart did not adjusted the earlier payment which was
lying with Flipkart for more than 3 months. </span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">4. Surprisingly, this order after three days of placing with fresh
payment of Rs. 30,999/- also got cancelled on 26th June 2020 and the
amount paid by the consumer was promised to be refunded after 9th July
2020. </span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">The total payment of Rs. 44,748/- stands blocked leading to believe that
the company is misappropriating consumers money. Is it the money being
used for some ulterior motives. However, surprisingly the later payment
which was made through debit card was received by the consumer in his
account on the next day but the earlier payments since 22nd March 2020 is
still lying with Flipkart. </span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><br /></span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">The consumers details on date wise events as shared by him are reproduced
below:</span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<ol>
<li>
<span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">I purchased a Samsung Galaxy S9 (Midnight Black, 64GB) mobile phone
with order ID OD118173611491226000 on 22nd March 2020, in
an exchange offer where I exchanged with Galaxy S7 edge (IMEI
357327074151727) and paid an amount of Rs. 13,749 through </span><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">online mode from my credit card.</span><span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;"> </span>
</li>
<li>
Due to the outbreak of coronavirus and national lockdown, I did not
receive my order on a promised date by 26th March 2020 and a new
date of delivery on or before 15 May 2020 was assigned to me.
</li>
<li>
On 5th May 2020 item was dispatched through Ekart Logistics
(FMPP0462646390). And on date 13th May 2020 it arrived at Flipkart
Facility Centre, Gurugram.
</li>
<li>
On 15th May 2020, again I did not receive my order and the new delivery
date assigned to me was 29th and then 30th May 2020. To be noted that
item was still lying at Flipkart Facility Centre, Gurugram as per
tracking system.
</li>
<li>
In between 15<sup>th</sup> to 30<sup>th</sup> May 2020, I
rase my issue so many time with Flipkart support because support person
told me some reasons<span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;"> </span>
</li>
<ul>
<li>
<span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">that they are not delivering this item (Non-essential item) in my
area pin code.</span>
</li>
<li>
<span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">E</span>xchange services are not working.
</li>
<li>That Logistics team is working with less number of staff. </li>
<li>That they must sanitize each and every item for Safety issues.</li>
<li>
Due to national lock-down, they need more time to arrange resources to
deliver my item.<span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;"> </span></li><li><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">Note:- Here I want to tell that at same time they told me these
things when I place a new order of the same item (with exchange) with
the same seller take 3 days to be delivered at my home.</span><span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;"> </span></li></ul><li>On 30th May 2020, again I did not receive an item and I raised a
complaint with Flipkart support team where I was advised to wait
till 4th June 2020 and was said that I can expect the delivery on
the same date. The same day I also file my complaint on
INGRAM <b style="background-color: transparent; text-align: left;"><span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;">Docket Number:</span></b><span style="background-color: transparent; color: #222222; font-family: arial, sans-serif; font-size: 11pt; text-align: left;"> 2032260</span></li><li>On 4th June 2020, I was asked for one more additional day i.e 5th June
2020 by 2.00 p.m. in between I raise my complaint on twitter as
well.</li><li>I raise my issue on 4<sup>th</sup> June
2020 twitter and then Flipkart Social Media Team person Shushmita
ManikPuri contact me & she asks me to give her 24 Hour to
communicate with logistics team and revert back to me.</li><li>On 5th June 2020, again a new date of
delivery 8th June 2020 was provided. In the continued scenario, Flipkart
provided me with new dates of 9th June,11th June 2020</li><li>On 7<sup>th</sup> June 2020 Flipkart Social Media
Team person Shushmita ManikPuri called me and tell me that logistic team
is unable to deliver (never deliver) my item because of some issue (they
never told me what issues).</li><li>On 10<sup>th</sup> June 2020 I receive an email from
Flipkart that the d<span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">elivery Date is again changed to 19<sup>th</sup> June 2</span><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">020.</span></li><li> On 12<sup style="color: #0e101a; font-family: arial, sans-serif;">th</sup><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;"> June 2020 I contact Flipkart
support team and request Flipkart agent to transfer my call to a senior
support person when I tell him about my issue and ask him some the
question then he told me that from 2</span><sup style="color: #0e101a; font-family: arial, sans-serif;">nd</sup><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;"> June our all
services are working properly there is no shortage of men power there is
no restriction from the government, he also agrees that there is no reason
to stop delivery of my item. </span></li><li>On 16<sup>th</sup> June 2020 my advocate Naveen
sent a Legal notice to Flipkart Internet Private Limited, Bengaluru
(Indian Post <strong><span style="border: 1pt none; font-family: arial, sans-serif; font-size: 11pt; padding: 0cm;">RH446622957IN</span></strong><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">) Delivery Confirmed on 27/06/2020 15:33:36.</span></li><li>On 18<sup style="color: #0e101a; font-family: arial, sans-serif;">th</sup><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;"> June 2020 Flipkart Team person
called me and told me that my item is scheduled to delivered on 19 June
2020 please wait.</span></li><li>On 19<sup>th</sup> June 2020 again my item is not
delivered to me again I raise my issue in front of Flipkart.<span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;"> </span></li><li>On 20<sup>th</sup> June 2020 I received mail from
Flipkart with this stance <b>“</b><b><span style="color: #353535; font-family: arial, sans-serif; font-size: 11pt;">We're sorry to let you know that there has been an unexpected delay in
having your order delivered. We are working closely with the service
providers to get this sorted and we will get back to you as soon as
possible.</span></b><b><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">” </span></b><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">On<b> </b>Same day I register my Grievance again on
INGRAM </span><span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;">docket number: 2067957. </span></li></ol></div>
<p style="background: white; margin: 0cm 0cm 0cm 36pt; text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgs_LYW-izGKSb9TZF-M1nlb7fepqrQ_DQgL4P3jKBc4oTC07GcblFk2xai3Q4u5z5gPk8hdf8zvdMwgTHO1zFP3wQls7jyJy4AJSY9yLUiC4AtzkqPsS8ZdlUaEtgnvxysf3-mkg9_ZYjn/s1754/ilovepdf_merged_page-0011.jpg" style="clear: left; float: left; font-family: arial, sans-serif; font-size: 14.6667px; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" data-original-height="1754" data-original-width="1241" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgs_LYW-izGKSb9TZF-M1nlb7fepqrQ_DQgL4P3jKBc4oTC07GcblFk2xai3Q4u5z5gPk8hdf8zvdMwgTHO1zFP3wQls7jyJy4AJSY9yLUiC4AtzkqPsS8ZdlUaEtgnvxysf3-mkg9_ZYjn/s320/ilovepdf_merged_page-0011.jpg" /></a><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">17.On 25th June 2020 I received a mail from
AMANDEEP KAUR, Flipkart Cu</span><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">stomer Support with these sentence </span><b style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">“We were trying to sort this out with the courier service provider,
however, we see that logistic partner are unable to deliver your order so
please cancel this order and place a fresh order. This is not something
which we would want you to experience and have shared feedback with the
seller so they can put additional measures in place to ensure on-time
deliveries of orders. If you like, you can place a new order for the d</b><b style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">esired product and the seller will try and make sure that it reaches you
on time.”</b><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;"> </span>
</p>
<p style="background: white; margin: 0cm 0cm 0cm 36pt; text-align: justify;">
<span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">18.On the basis of that mail, I managed and place a pre-paid
order of </span><b><span style="color: #333333; font-family: arial, sans-serif; font-size: 11pt;">₨. 30999</span></b><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;"> on the same day i.e 25<sup>nd</sup> June 2020 (</span><b><span style="font-family: arial, sans-serif; font-size: 11pt;">OD118993406401116000</span></b><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">) and I shared all information about this order with
Flipkart. New Order has been successfully placed with the
delivery date 30<sup>th</sup> June 2020. </span><span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;"><o:p></o:p></span>
</p>
<p style="background: white; margin: 0cm 0cm 0cm 36pt; text-align: justify;">
<span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">19. On 26<sup>th</sup> June 2020 I received notification,
SMS and Email that “order has been shipped” with Ekart Tracking ID
FMPP0487329458 in the morning. On the same day in the night at 9:34
PM, I received a mail from Flipkart that my new order has been cancelled.
I try to contact Flipkart, I mail my concern with Flipkart but there is no
reply from there side. </span><span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;"><o:p></o:p></span>
</p>
<p style="background: white; margin: 0cm 0cm 0cm 36pt; text-align: justify;">
<span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">20. </span><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">On 27<sup>th</sup> June 2020 Flipkart send me a mail related
to my previous order that “Your order for Sams</span><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">ung Galaxy S9 (Midnight Black, 64 GB) is on track and will be delivered
as scheduled.” Notice that they are not providing any date since 19 June
2020.</span><span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;"> </span>
</p>
<p style="background: white; margin: 0cm 0cm 0cm 36pt; text-align: justify;">
<span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">21. </span><span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;">From 15 May to till date I sent emails and register my grievance by
several other means such as (on Call, Twitter and Flipkart supports) but
all effort went into vain.<o:p></o:p></span>
</p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm;">
<span style="color: #f57c00; font-family: arial, sans-serif;">(This transaction as per author's opinion require to be investigated by
the appropriate agencies as well as Flipkart to come forward to make
refund of the amount with 18% interest plus trauma that the consumer has
been compelled to undergo specially during Corona Pandemic) </span>
</p>
<div class="MsoNormal" style="background: white; text-align: justify;">
<br />
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="color: red; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><b>Case No. 4</b><o:p></o:p></span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<br />
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">Ms. Sakshi Chugh <o:p></o:p></span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">(Order Dt. 20<sup>th</sup> May 2020, Order Value: Rs.28,499/- )<o:p></o:p></span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt;">Product Delivery Date: 22</span><sup style="font-family: arial, sans-serif;">nd</sup><span style="font-family: arial, sans-serif; font-size: 12pt;">
May 2020</span>
</div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">Product found defective and Return Policy ended on 1<sup>st</sup> June
2020 and therefore return rejected by Flipkart on 25<sup>th</sup> June
2020 despite knowing fully that the machine supplied was found defective
on its installation. <span style="color: red;"><o:p></o:p></span></span>
</div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<span style="color: #500050; font-family: arial, sans-serif; font-size: 12pt;"><br /></span>
</div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<span style="color: #500050; font-family: arial, sans-serif; font-size: 12pt;">The consumer purchased a fully automatic machine which was delivered on
time. When the technician visited consumer for installation, it was found
to be a defective and the technician advised to get it replaced. The
consumer placed a replacement request on Flipkart on the same day.<span style="mso-spacerun: yes;"> </span><o:p></o:p></span>
</div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br />
</div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<span style="color: #500050; font-family: arial, sans-serif; font-size: 12pt;">The washing machine had a return policy till 1<sup>st</sup> June 2020.
However, due to corona pandemic, the family found a Covid 19 positive case
on 31<sup>st</sup> May 2020. The consumer requested Flipkart not to come
and explained everything. After few days, the consumer called Flipkart and
requested on 12<sup>th</sup> June 2020 to replace the machine on 18<sup>th</sup>
June 2020 the date of end of quarantine period as the house will remain
senitised. But as there is a flipkart policy a technician came to confirm
the raised request, but the technician denied to visit our house saying
due to covid patient, he will not be coming and if the consumer wish to
complain against him can do so. It happened two times and the return
request was cancelled automatically.<o:p></o:p></span>
</div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br />
</div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<span style="color: #500050; font-family: arial, sans-serif; font-size: 12pt;">Flipkart have not been responding to the calls.<span style="mso-spacerun: yes;"> </span>Flipkart behavior with the consumer is not understandable as the machine
was defective which was confirmed by their technician itself on 24<sup>th</sup>
May 2020 and the consumer placed the return request with Flipkart of
24<sup>th</sup> May 2020 itself. Flipkart cannot escape from the
responsibility of its replacement and all corrective action should have
been initiated as appropriately knowing fully the machine being defective.
The quarantine period and containment zones guidelines are completely out
of control of the consumer and the ethical business demands immediate
replacement of the product or refund of the amount. In several cases it
has been found that Flipkart was denying deliveries to the consumers
taking excuse of corona pandemic. If it can take advantage of pandemic for
non-delivery of goods, the same criteria could be applicable logically for
consumer also for its return pickup. <o:p></o:p></span>
</div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br />
</div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: red; font-family: arial, sans-serif; font-size: 12pt;">Case No. 5<o:p></o:p></span></b>
</div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br />
</div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<span style="color: #500050; font-family: arial, sans-serif; font-size: 12pt;">Mr. Dinesh Bhatia (Order ID: 118769761931939000 dtd. 30<sup>th</sup> May
2020 for Rs. 78,990/-<span style="mso-spacerun: yes;"> </span>The
consumer who paid the hard earned money of Rs. 79,000/- or so through
credit card could not get the laptop. Flipkart retained money and the
consumer has neither received the product nor the money back till the time
of writing this post i.e 26<sup>th</sup> June 2020. Consumer is also
afraid as to the Flipkart has blocked the amount for unprofessional
commercial gains and ICICI Bank is likely to start its EMI as scheduled in
first week of July 2020. The content of the date wise event report as
shared by the consumer is as below: <o:p></o:p></span>
</div>
<ul style="text-align: left;">
<li>
<span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;">I was looking for a laptop which could be delivered to me within 7-10
days. I found one good laptop on flipkart at reasonable price and the
delivery dates mention on the product page was good for me, it was
within 6-7 days delivery to my address.</span>
</li>
<li>
<span style="color: #222222; font-family: wingdings; font-size: 10pt; text-align: justify; text-indent: -14.15pt;"><span style="mso-list: Ignore;"><span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span></span><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify; text-indent: -14.15pt;">On 30<sup>th</sup> May 2020 I ordered a Laptop worth 78,990/-
(prepaid)</span>
</li>
<li>
<span style="color: #222222; font-family: wingdings; font-size: 10pt; text-align: justify; text-indent: -14.15pt;"><span style="mso-list: Ignore;"><span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span></span><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify; text-indent: -14.15pt;">Expected delivery date on tracking details was 7<sup>th</sup> June
2020. And the product should have been shipped by seller by
1<sup>st</sup> June 2020. On 3<sup>rd</sup> June I saw that
the product was still with the Seller and status showed waiting for
courier partner to pick it up and
ship.On <b>6<sup>th</sup> June </b>the status was same
and the product was with seller.</span>
</li>
<li style="text-align: justify;">
<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">Same day I contacted customer care and told them about the same and
they said your product will be delivered to you by the assured date i.e
7<sup>th</sup> June 2020 and disconnected.</span>
</li>
<li>
<span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;">On 7</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> June Neither the product came neither the status changed . Still
it said waiting for courier partner for pickup.</span>
</li>
<li>
<span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;">Again I contacted them and then they said product will be delivered by
12</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> June 2020 due to “unforeseen” issues which they dnt defined. And
changed the tracking status to 12</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> June 2020.</span>
</li>
<li>
<span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;">On 10</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> June 2020 the status was same and product was still with seller.
I called them and they again assured me that it will be delivered by
12</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> June 2020, I tried explaining them that it is impossible because
the product is with seller and has not been shipped to be delivered to
me. They just kept on repeating sorry and told me that it will be
delivered by 12</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> June.</span>
</li>
<li>
<span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;">12</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> June 2020(Friday) same thing happened ,status remained same
and by evening I contacted them about the same and now they
transferred my call to their so called “specialist” . He told me that
seller was having a issue generating tracking details for the product to
be shipped so now after 13+ days he decided to change the courier
partner and ship my product within 24-48 hours and it will be delivered
to me by Wednesday i.e 17</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> June 2020. And then I asked him to send me in writing that
product will be shipped by 24-48 hours so he mailed me(attached).</span>
</li>
<li>
<span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;">Days passed and the status was same on 13</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> or 14</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> June I tried contacting the same “specialist” but customer care
where no willing to transfer or arrange a call back from the same person
who assured me about the delivery date in written.</span>
</li>
<li>
<span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;">In between 13</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> – 16</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> I contacted flipkart via tweeter and DMs and I got the same
scripted reply that it will be shipped by 17</span><sup style="background-color: white; color: #222222; font-family: arial, sans-serif; text-align: justify;">th</sup><span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; text-align: justify;"> June 2020.</span>
</li>
<li style="text-align: justify;">
<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">16<sup>th</sup> June 2020 and the status was same and the product
was not delivered to me and was with seller. I called them argued with
them and same sorry and many other scripted words came from their side
and then again changed the delivery date to 22<sup>nd</sup> June
2020.Then I cancelled my order and applied for refund. And was assured
that I will get refund within 7 working days by
24<sup>th</sup> June 2020.</span>
</li>
<li style="text-align: justify;">
<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">They told me that seller has initiated the refund and will reflect by
24<sup>th</sup> June 2020 as per standard banking procedure.</span>
</li>
<li style="text-align: justify;">
<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">On 24<sup>th</sup> June 2020 my account did not reflect the refund
and I tried contacting them but these guys dnt call back neither reply
on DMs.</span>
</li>
<li style="text-align: justify;">
<span style="color: black; font-family: symbol; font-size: 10pt;"><span style="mso-list: Ignore;"><span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span></span><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">Same day I called my bank and they too confirmed that refund has not
credited in my account. And they even told me that till now the flipkart
has not initiated the refund from their end. So my bank directly sent a
refund request from their own side.</span>
</li>
<li style="text-align: justify;">
<span style="color: black; font-family: symbol; font-size: 10pt;"><span style="mso-list: Ignore;"><span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"> </span></span></span><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">On refund status it says REFUND COMPLETED.</span>
</li>
</ul>
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<b style="mso-bidi-font-weight: normal;"><span style="color: red; font-family: arial, sans-serif; font-size: 12pt;">Case No. 6<o:p></o:p></span></b>
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<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><br /></span>
<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><b>Mr. Kamal Kant</b><o:p></o:p></span>
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<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">Order Value Rs. 9,499/- and Dt.25th May 2020<o:p></o:p></span>
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<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><br /></span>
<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">Issues (as framed from the email received from the consumer): <o:p></o:p></span>
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<div class="MsoListParagraphCxSpFirst" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 21.3pt; mso-add-space: auto; mso-list: l4 level2 lfo3; text-align: justify; text-indent: 0cm;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><span style="mso-list: Ignore;">1.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">The consumer has ordered for a study table from flipkart on 25th of May
2020.<o:p></o:p></span>
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<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 21.3pt; mso-add-space: auto; mso-list: l4 level2 lfo3; text-align: justify; text-indent: 0cm;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><span style="mso-list: Ignore;">2.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">Due to covid pandemic across the world including India, the payment
option for Cash on Delivery was not available. He had no option but to pay
Rs. 9,499/ through online payment system. <o:p></o:p></span>
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<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 21.3pt; mso-add-space: auto; mso-list: l4 level2 lfo3; text-align: justify; text-indent: 0cm;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><span style="mso-list: Ignore;">3.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">Delivery was expected on 5th June 2020. There was no tracking and phone
number provided by Flipkart or sellers during these days which is usually
provided by most sellers like Amazon etc.<o:p></o:p></span>
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<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 21.3pt; mso-add-space: auto; mso-list: l4 level2 lfo3; text-align: justify; text-indent: 0cm;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><span style="mso-list: Ignore;">4.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">The consumer was tracking the order on Flipkart app only. <o:p></o:p></span>
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<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><span style="mso-list: Ignore;">5.<span style="font: 7pt "times new roman";"> </span></span></span><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">On 5th June, the consumer got shocked to check on App showing that his
order updated as already delivered and the date of delivery was indicated
4th June 2020, at 11:59 PM midnight.<o:p></o:p></span>
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<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 21.3pt; mso-add-space: auto; mso-list: l4 level2 lfo3; text-align: justify; text-indent: 0cm;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><span style="mso-list: Ignore;">6.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">Surprisingly, the order was also found updated with Installation and Demo
on 7<sup>th</sup> June 2020. <o:p></o:p></span>
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<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 21.3pt; mso-add-space: auto; mso-list: l4 level2 lfo3; text-align: justify; text-indent: 0cm;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><span style="mso-list: Ignore;">7.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">The consumer raised the issue before Flipkart through their call service.
He was told that the issue would get resolved by Flipkart by 11th June,
2020. Thinking the possibility of some misunderstanding by Flipkart, the
consumer waited till 11<sup>th</sup> June 2020. On contacting again
Flipkart on 11<sup>th</sup> June 2020, he was informed that their backend
team is working on it and they would get back to him in the next 48
hrs.<o:p></o:p></span>
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<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 21.3pt; mso-add-space: auto; mso-list: l4 level2 lfo3; text-align: justify; text-indent: 0cm;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><span style="mso-list: Ignore;">8.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">Not finding any redressal to his problem, the consumer initiated raising
his concern on social media like twitter duly tagging Flipkart support
team and other flipkart Ids. He was only being assured of the matter is
being looked into. When the consumer contacted Flipkart on 11th June
2020, they only assured that their back end team is working on it
and said they are looking into this issue. After 48 hrs I called
them again and asked the status, the executive was clueless about the
ticket he was again asking 48 hr without giving me any proper and
satisfactory answer, I had no choice so I asked him to connect
me to his floor supervisor. After keeping me on hold for more then half n
hr I got the chance to talk to the floor supervisor but my hope turned
into disappointment when the supervisor was helpless. He said he can only
raise a fresh concern only which he is capable of. and asked me to
wait again for 48-72 hrs.<o:p></o:p></span>
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<div class="MsoListParagraphCxSpMiddle" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 21.3pt; mso-add-space: auto; mso-list: l4 level2 lfo3; text-align: justify; text-indent: 0cm;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><span style="mso-list: Ignore;">9.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">Meanwhile the consumer was constantly raising this issue on twitter. But
at the same time clueless answers from flipkart like "be assured
they are working on it".<o:p></o:p></span>
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<div class="MsoListParagraphCxSpLast" style="background: white; line-height: normal; margin: 0cm 0cm 0cm 21.3pt; mso-add-space: auto; text-align: justify;">
<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;">10.The consumer also raised an online grievance against Flipkart as well
but not sure when he will get his ordered product or the refund.<o:p></o:p></span>
</div>
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<span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt;"><br /></span>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqfhcwGHOnJ03AIf9UnGLzs_ya7N667Ks-uGrsbKEfPe81nuDVnHVhMaHn56TmSF-uEHqWbBn5nO-ktvWL_kbRJkF6Yk0ESoxTydWnNjD2p6u_BPhJNmHSMA-srnLp4h-Iqh2pv1sotUK4/s1600/Kamal+Kant.png" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="479" data-original-width="1600" height="118" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqfhcwGHOnJ03AIf9UnGLzs_ya7N667Ks-uGrsbKEfPe81nuDVnHVhMaHn56TmSF-uEHqWbBn5nO-ktvWL_kbRJkF6Yk0ESoxTydWnNjD2p6u_BPhJNmHSMA-srnLp4h-Iqh2pv1sotUK4/s400/Kamal+Kant.png" width="400" /></a>
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<span style="color: red; font-family: arial, sans-serif; font-size: 12pt;"><o:p><br /></o:p></span>
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<b style="mso-bidi-font-weight: normal;"><span style="color: red; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">Case No. 7<o:p></o:p></span></b>
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<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><br /></span>
<span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><b>Mr. A Nagraju</b><o:p></o:p></span>
</div>
<div class="MsoNormal" style="text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLZqESel167WIowW2H8im0VoDpWf0NCVkzoAnJY36OHcmAEyKCE0Y_eB0u5RtmoNyLnYJIOXHEl5ZubJ_g_XHycKu6l2jhKx6DoQSGRDMK3LUpszDaNuJIhgYjC9AJb8HJg469LKCSOzID/s1600/Nagraju.png" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1600" data-original-width="800" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLZqESel167WIowW2H8im0VoDpWf0NCVkzoAnJY36OHcmAEyKCE0Y_eB0u5RtmoNyLnYJIOXHEl5ZubJ_g_XHycKu6l2jhKx6DoQSGRDMK3LUpszDaNuJIhgYjC9AJb8HJg469LKCSOzID/s320/Nagraju.png" width="160" /></a><span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">(Order ID 118163508050079000 dtd. 21<sup>st</sup> March 2020, Value of
order (less exchange price of Rs. Rs. 16,999/- minus exchange offer of Rs.
4,850/ i.e net price of Rs. 12,249/-)<o:p></o:p></span>
</div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo5; text-align: justify; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><span style="mso-list: Ignore;">1.<span style="font: 7pt "times new roman";">
</span></span></span><!--[endif]--><span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">As per screenshot shared by the consumer, it seems the consumer has
ordered for a mobile LG, G7 on 21<sup>st</sup> March 2020. <o:p></o:p></span>
</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo5; text-align: justify; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><span style="mso-list: Ignore;">2.<span style="font: 7pt "times new roman";">
</span></span></span><!--[endif]--><span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">The items was despatched by the Flipkart on 4<sup>th</sup> May 2020. The
tracking report says, the items shipped and at various stages from 4<sup>th</sup>
June 2020 to 12<sup>th</sup> June 2020.<o:p></o:p></span>
</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo5; text-align: justify; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><span style="mso-list: Ignore;">3.<span style="font: 7pt "times new roman";">
</span></span></span><!--[endif]--><span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">The consumer was surprised / shocked to see all of a sudden that the
shipment has been cancelled by Flipkart on 27<sup>th</sup> June 2020.
There is no tracking report between 12 th June 2020 to 27<sup>th</sup>
June 2020 as well there is no reason about the circumstances compelling
the Flipkart to cancel the shipment on 27<sup>th</sup> June 2020. There is
a grey area where it is not understood as to when the ordered item had
reached final destination on 12<sup>th</sup> June 2020, why it could not
be delivered to the consumer till 27<sup>th</sup> June 2020. Whether such
tracking reports are manipulated to mislead the consumer.
<span style="mso-spacerun: yes;"> </span>The consumer was just
informed cancellation ID on 27<sup>th</sup> June 2020 saying cancellation
of order and refund to his credit card of Bajaj Finance Card account on
3<sup>rd</sup> July 2020 (the refund of Rs. 12,149 after deducting of Rs.
100/- as pick up charge). Deducting Rs. 100/- as pick up charge reflects
highly unfair conduct of any business house as the order was cancelled by
Flipkart without even discussing with the consumer whose money is likely
to be blocked for more than at least three months or even more as in the
meantime the consumer EMI would also have started by the time. <o:p></o:p></span>
</div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo5; text-align: justify; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><span style="mso-list: Ignore;">4.<span style="font: 7pt "times new roman";">
</span></span></span><!--[endif]--><span style="font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">The prices of the ordered item seems to have gone up as it has another
offer of Rs. 20,999/- as against the ordered price of Rs. 16,999/-.
<o:p></o:p></span>
</div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: red; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">(Is it not amounting to misappropriate consumer money for more than
three months? Instead of refunding with the interest, the Flipkart has
preferred to even deduct pick up charges of Rs. 100/- despite the
cancellation was done by Flipkart on its own)<o:p></o:p></span></b>
</div>
<div class="MsoNormal" style="text-align: justify;">
<br />
</div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: red; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">Case No. 8</span></b><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><o:p></o:p></span></b>
</div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><br /></span></b>
<b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">Ms. Kanchan Vasdev(Order ID:
</span></b><span style="background: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">OD118893035861529000 dtd. 14<sup>th</sup> June 2020), Patiala, Punjab
Order Value: Rs. 21,999/- Payment Partner: HDFC Bank</span><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><o:p></o:p></span></b>
</div>
<div class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0cm 35.45pt; mso-add-space: auto; mso-list: l2 level2 lfo2; text-align: justify; text-indent: -14.15pt;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><span style="mso-list: Ignore;">1.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="background: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">I am narrating my experience with Flipkart here. I ordered a BPL
dishwasher worth RS 21,999 from Flipkart which was delivered to me on June
19. The product was damaged from its lid. We reported the matter to
Flipkart. But there was no reply for three days.</span><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><o:p></o:p></span></b>
</div>
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 35.45pt; mso-add-space: auto; mso-list: l2 level2 lfo2; text-align: justify; text-indent: -14.15pt;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><span style="mso-list: Ignore;">2.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="background: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">I requested Flipkart for a call from a customer care representative but
it never came. I recorded my issue on their portal and waited for their
response. The portal said the machine would be installed on the same day
on June 19. But even after 9 days, nobody has reached me.</span><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><o:p></o:p></span></b>
</div>
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 35.45pt; mso-add-space: auto; mso-list: l2 level2 lfo2; text-align: justify; text-indent: -14.15pt;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><span style="mso-list: Ignore;">3.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="background: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">After, not getting any response from them, I decided to tweet them
tagging their official handle. I finally got a call from them on June 22
evening with the representative seeking 48 hours. I requested him to send
a technician and I will be fine if the machine is seen and can be repaired
here only as we needed it for our elderly mother who has to do all her
chores herself as it is not advisable for her to call a maid amid Covid.
The dishwasher was purchased only to give her some relief. But even after
spending 22k and waiting for 9 days, the issue has not been resolved. </span><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><o:p></o:p></span></b>
</div>
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 35.45pt; mso-add-space: auto; mso-list: l2 level2 lfo2; text-align: justify; text-indent: -14.15pt;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><span style="mso-list: Ignore;">4.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="background: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">The promise of the representative that I should give them 48 hours did
not yield anything. It has been six days since then. Interestingly, their
portal lists my issue resolved now. </span><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><o:p></o:p></span></b>
</div>
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0cm 35.45pt; mso-add-space: auto; mso-list: l2 level2 lfo2; text-align: justify; text-indent: -14.15pt;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><span style="mso-list: Ignore;">5.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="background: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">I then tweeted their CEO on Thursday morning. There has been no action
just that I got automated replies from Flipkart support.</span><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;"><o:p></o:p></span></b>
</div>
<div class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0cm 35.45pt; mso-add-space: auto; mso-list: l2 level2 lfo2; text-align: justify; text-indent: -14.15pt;">
<!--[if !supportLists]--><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">6.<span style="font: 7pt "times new roman";"> </span></span></span><!--[endif]--><span style="background: white; color: #222222; font-family: arial, sans-serif; font-size: 12pt; line-height: 115%;">I have now applied for the return of the product. But it says it will be
actioned after July 7. I am harassed. Even after spending money, I have
not been able to provide relief to my mother. This is deficiency in
service. And I do not even know what to do. I have registered my compliant
with the consumer forum of government of india online also</span><b style="mso-bidi-font-weight: normal;"><span style="color: black; mso-themecolor: text1;"><o:p></o:p></span></b>
</div>
<br />
<b><span style="color: red; font-size: large;">Case No. 9</span></b><br />
<b><span style="color: red; font-size: large;"><br /></span></b>
<div style="text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMNVfMeq_ckVpkyuC5B6utRdobA_RSf-DpOYEktLdCXGJxNNH6P9uBr8rV0PdpUJHPlX22-CdqKEOvNS7QX67b1hxbxCxpw9sLUaPDENdtNwtUzZvHlFW12DKnuwC6_xyy1pK_tX4mTSmB/s1600/Ashish+Ranjan_Twitter.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1600" data-original-width="739" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMNVfMeq_ckVpkyuC5B6utRdobA_RSf-DpOYEktLdCXGJxNNH6P9uBr8rV0PdpUJHPlX22-CdqKEOvNS7QX67b1hxbxCxpw9sLUaPDENdtNwtUzZvHlFW12DKnuwC6_xyy1pK_tX4mTSmB/s320/Ashish+Ranjan_Twitter.jpg" width="147" /></a><b>Mr. Ashish Ranjan Swain.</b>
</div>
<div style="text-align: justify;">
<br />
</div>
<div style="text-align: justify;">
<i><span style="font-family: arial, helvetica, sans-serif;">This case does not come under the category of Consumer Issues as he is
registered with Flipkart as "Seller". This is an indication that
Flipkart is not even maintaining relations with sellers to solve their
problems which ultimately would affect the services to the consumers.
Surprisingly the registered seller is also using social media to get his
grievance redress reflecting poor complaint handling system in
Flipkart. </span><span style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif;">A mail as received from him is reproduced below:</span> </span></i>
</div>
<i><span style="color: #444444;"><br /></span></i>
<div style="background-color: white; font-family: arial, helvetica, sans-serif; text-align: justify;">
<i><span style="color: #444444;">"I am Ashish Ranjan Swain ,Proprietor of Global Computer ,A small
business holder in Cuttack,Odisha has registered with Flipkart to sell
my products through them to their customers as they had confirmed to me
that time was</span></i>
</div>
<div style="background-color: white; font-family: arial, helvetica, sans-serif; text-align: justify;">
<i><span style="color: #444444;">"1.They will deduct 9% commission from my product value as my
products belong to 9% commission of their term and condition
schedule.</span></i>
</div>
<div style="background-color: white; font-family: arial, helvetica, sans-serif; text-align: justify;">
<i><span style="color: #444444;">2.The courier charges should be extra(If the buyer will pay or deduct
from my product value)</span></i>
</div>
<div style="background-color: white; font-family: arial, helvetica, sans-serif; text-align: justify;">
<i><span style="color: #444444;">3.They will credit the sell amount after 15 days of product successful
delivery to the buyer.</span></i>
</div>
<div style="background-color: white; font-family: arial, helvetica, sans-serif; text-align: justify;">
<i><span style="color: #444444;">4.If the product returns in damaged or broken condition or wrong
product returned by buyer ,then they will pay the product value to me
under their SPF(Seller Protection Fund) category for which I will never
bear the loss.</span></i>
</div>
<div style="background-color: white; font-family: arial, helvetica, sans-serif; text-align: justify;">
<i><span style="color: #444444;"><br /></span></i>
</div>
<div style="background-color: white; font-family: arial, helvetica, sans-serif; text-align: justify;">
<i><span style="color: #444444;">The above conditions were confirmed me by them through telephonic
conversation that time .But now since Mach 2020 they haven't been paying
me any amount against the damaged,broken and wrong returned products
even a single rupee after clarifying all the details to them.They
answering only one reply repeatedly in every ticket raised by me
and rejected my all concerned claims for damaged,broken or wrong Product
returned by them.And till now they have returned the products of more
than Rs. 4 Lacs products value in wrong ,damaged and broken
condition.</span></i>
</div>
<div style="background-color: white; font-family: arial, helvetica, sans-serif; text-align: justify;">
<i><span style="color: #444444;">Thanking You</span></i>
</div>
<i><span style="background-color: white; color: #444444; font-family: arial, helvetica, sans-serif;"></span></i><br />
<div style="text-align: justify;">
<i><span style="color: #444444;">Global Computer "</span></i>
</div>
<div style="text-align: justify;">
<i><span style="color: #444444;"><br /></span></i>
</div>
<div style="text-align: justify;">
<span><font color="#d52c1f">Case No. 10</font></span>
</div>
<div style="text-align: justify;">
<span style="color: #444444;"><br /></span>
</div>
<div style="text-align: justify;">
<span style="color: #444444;">Mr. Ankit </span>
</div>
<div style="text-align: justify;">
<span style="color: #444444;">Order ID OD118905792578020000</span>
</div>
<div style="text-align: justify;">
<span style="color: #444444;">Order Dt. 15th June 2020</span>
</div>
<div style="text-align: justify;">
<span style="color: #444444;">Order Value: Rs.11,999/-</span>
</div>
<div style="text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiR0fwmyR83wmZ5V_kqkOMzvvOONJ2Pf30imj4VE-MM9peRuKlib56zGHtW-jWe3bOnmmmH9kjiXjq-vZcu0aFS8yQdGuoz7LIB9V0lup97nDo09BzJBZatgTv7CPHGCPUolKP62yUsYl79/s2340/Anki1.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiR0fwmyR83wmZ5V_kqkOMzvvOONJ2Pf30imj4VE-MM9peRuKlib56zGHtW-jWe3bOnmmmH9kjiXjq-vZcu0aFS8yQdGuoz7LIB9V0lup97nDo09BzJBZatgTv7CPHGCPUolKP62yUsYl79/s320/Anki1.jpg" /></a><span style="color: #444444;"></span>
</div>
<div style="text-align: justify;">
<span style="color: #444444;">As per information shared by the consumer, he has placed an order for
Realme Narzo 10 128 GB Mobile. The item was delivered on 19th June 2020.
However, to his surprise, the item received was a keypad mobile. The
consumer contacted Flipkart informing about wrong delivery of the item and
requested for the replacement. The Flipkart stopped responding and now his
account registered with Flipkart has been blocked as per his post on
tweeter. </span>
</div>
<div style="text-align: justify;">
<span style="clear: left; color: #444444; float: left; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinHDUw2rIR0erracHtEOqa261wR76WDuS66ynRcVSGNeVwKgZYjNl-ZAP9k677EYm3oiX4CQdy2iiLLhHayQt661tCF6HFdH_NlXCm5kzeo89OBHTDPDSA_E4mXI-AVsqycGCp3Vs5sQ1Y/s320/Anki6.jpg" /><img border="0" data-original-height="2340" data-original-width="1080" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgoUCMKw2UGXvXPu3i7XdopnjNh88haVh-ggfHaGx7EQGLi0fUTqvT-yYyDWy2BPVdsbWB4Orgr4cqyVCMrGH_HJFXaHRZvYh1GAMrXhYJzEQnfXvuga1qB-Lp8lZ4IdOgtDvueuoWcKcut/s320/ankit3.jpg" /></span>
<div class="separator" style="clear: both; text-align: center;">
<div class="separator" style="clear: left; float: left; margin-bottom: 1em; margin-left: 1em; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinHDUw2rIR0erracHtEOqa261wR76WDuS66ynRcVSGNeVwKgZYjNl-ZAP9k677EYm3oiX4CQdy2iiLLhHayQt661tCF6HFdH_NlXCm5kzeo89OBHTDPDSA_E4mXI-AVsqycGCp3Vs5sQ1Y/s2340/Anki6.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><br /></a>
</div>
</div>
</div>
</div>
Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com3tag:blogger.com,1999:blog-5315893167905583762.post-53904781698767834552020-06-27T21:22:00.002+05:302020-06-30T07:01:46.899+05:30Misappropriation of consumers' money - A scam by Flipkart ? (Part 1)<div dir="ltr" style="text-align: left;" trbidi="on">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjN0O-NfDoHmVwHDa6jaU9WcIuMpo3AoI5eD_RSgFHFdiWOj-RGDi5_FU_lzK9r26NDaNqJ0-qm4aIbumoKPpYh6IRFn56dOMguRSJAemBtB2YnRHtZ5yphUrtQHva3nGqdTs9h08d84Ya5/s1600/New+Picture.bmp" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="768" data-original-width="1366" height="179" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjN0O-NfDoHmVwHDa6jaU9WcIuMpo3AoI5eD_RSgFHFdiWOj-RGDi5_FU_lzK9r26NDaNqJ0-qm4aIbumoKPpYh6IRFn56dOMguRSJAemBtB2YnRHtZ5yphUrtQHva3nGqdTs9h08d84Ya5/s320/New+Picture.bmp" width="320" /></a><div style="text-align: justify;">Flipkart Internet Private Ltd. started its operation in India as e-commerce market place in October, 2007 and as per information available on its website has 80 million products across 80+ categories. It further states having 100 million registered users, 8 million shipments per month, 100 thousands sellers and 21 state-of-the-art warehouses. Despite such an infrastructure as claimed by the company, the consumer complaints specially during Corona Pandemic have been suggesting that the company has been adapting to unethical business practices. Some of the facts as revealed in the analysis are shocking indicating misappropriation of consumer's money and the question arises as whether it is a financial scam?</div>
<br />
<div class="MsoNormal" style="text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh17JkSOAXkXr9lg_qQUlpSmmib66wbwYGCB3BxItEsQ2xuGWVicip8rueS50M9g0EAILIiHtY4aKUheFWsUGqhZMFYtCG4ihyu3p_oaxFdm_SAMdILJ787CE-e8kIpti0ZvjX2AdEWbFKY/s1600/73e474215b3ddba6.jpg" style="clear: right; display: inline; float: right; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" data-original-height="480" data-original-width="1080" height="142" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh17JkSOAXkXr9lg_qQUlpSmmib66wbwYGCB3BxItEsQ2xuGWVicip8rueS50M9g0EAILIiHtY4aKUheFWsUGqhZMFYtCG4ihyu3p_oaxFdm_SAMdILJ787CE-e8kIpti0ZvjX2AdEWbFKY/s320/73e474215b3ddba6.jpg" width="320" /></a><span style="font-family: arial, sans-serif;">One
can find several complaints/feedback/ adverse comments about unethical business
practices of M/s. Flipkart in social media like Twitter, Facebook etc. Initially three
cases were picked up for study and one thing has been commonly observed in all the
three cases is that Flipkart is illegally attempting to collect money from the
consumers and seems to have been utilizing the funds for illegal gains. However, during the process of publishing the article, more complaints kept coming and hence these will also be included. The number of complaints being reported in the social media does not limit to these cases only. The total cases included in this article is now eight (8). Except one complaint, all other complaints were sent to the company for their comments and if possible to resolve before this post gets published on 27th June 2020. It is rather surprising that company has neither provided any resolution to the complaints nor provided any comments till the time of its publishing on 27th June 2020. </span><br />
<span style="font-family: arial, sans-serif;"><br /></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: arial, sans-serif;">Out
of the first three examples, case No. 1 has been closely monitored and the author has been actively assisting the consumer to get a satisfactory redressal to his grievance. Hence, the author is well aware of deficiencies in
services of Flipkart and HDFC Bank and how the consumer felt woes of such
unprofessional approach and that too, during corona pandemic.<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: arial, sans-serif;"><br /></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: arial, sans-serif;">Similarly in case No. 2, the consumer was being supported by author through twitter. <o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: arial, sans-serif;">In case No. 3, the consumer could not get redressal despite his best follow up
and was compelled to send a legal notice to Flipkart. <o:p></o:p></span><br />
<span style="font-family: arial, sans-serif;"><br /></span></div>
<div class="MsoNormal" style="text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwQ9qztmHjeDB6kTd_wQ6U_B_VPYWM8g7bbf6VoqWwuZDhFs6B6D4KnshbkMJTXYe2TQRaZBglJ-enFUilGsmPoqnFEYflg3YuEdvhh8RSERjS9XQTR_RN195SUo7py_Jclg994RtCdX4k/s1600/Screenshot_20200624-115319_Twitter.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1600" data-original-width="739" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwQ9qztmHjeDB6kTd_wQ6U_B_VPYWM8g7bbf6VoqWwuZDhFs6B6D4KnshbkMJTXYe2TQRaZBglJ-enFUilGsmPoqnFEYflg3YuEdvhh8RSERjS9XQTR_RN195SUo7py_Jclg994RtCdX4k/s320/Screenshot_20200624-115319_Twitter.jpg" width="147" /></a></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: red; font-family: arial, sans-serif;">Case No. 1</span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: arial, sans-serif;">Mr. Ashish Virmani,
Faridabad<o:p></o:p></span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: arial, sans-serif;"><br /></span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: arial, sans-serif;">The
consumer is working with an IT company where Work From Home was conceptualized to ensure continuity of discharge of official duties and responsibilities. He
placed an order for an AC of LG brand required to facilitate him for his
efficient discharge of duties and responsibilities. The Order ID No. OD118716936194944000
was placed on Flipkart on 24</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> May 2020 along with payment of Rs.
32,825/- </span><span style="font-family: arial, sans-serif;"> </span><span style="font-family: arial, sans-serif;">through HDFC credit card. The
AC was received in a sealed box on 30</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> May 2020 with an advisory
that the AC would have to be installed by their authorised brand technician
otherwise the product warranty shall lapse and no return/refund shall be
entertained if the box is opened by the consumer and company would not be even
responsible for its content of the box for shortages/ genuineness/ defects/ damages
etc.<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: arial, sans-serif;"></span></div>
<div style="text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhYcAgtRYu5ZxKo7x53Ke6w-JEho8gKJ9dC2g09DkDFq7kSNV6h2ISi_LiuYcLEp1cowcAKIw4AHdYgfAfiUdUDur29CK_9dQ6-2xwLX9VGqN_J6HGJk-lOwLArt1HC1tT-tqNyuW8xv5Na/s1600/Screenshot_20200622-152506_Twitter.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em; text-align: justify;"><img border="0" data-original-height="1600" data-original-width="739" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhYcAgtRYu5ZxKo7x53Ke6w-JEho8gKJ9dC2g09DkDFq7kSNV6h2ISi_LiuYcLEp1cowcAKIw4AHdYgfAfiUdUDur29CK_9dQ6-2xwLX9VGqN_J6HGJk-lOwLArt1HC1tT-tqNyuW8xv5Na/s320/Screenshot_20200622-152506_Twitter.jpg" width="147" /></a><span style="font-family: arial, sans-serif;"></span><br />
<span style="font-family: arial, sans-serif;"><span style="font-family: arial, sans-serif;"><br /></span></span>
<span style="font-family: arial, sans-serif;">The
consumer had been following up rigorously with Flipkart and LG for its
installation. However, despite best follow up, the box of unknown content was
lying in sealed condition till 5</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> June 2020 when the consumer was
compelled to seek cancellation of order (as its return window was also supposed
to be available till 9</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> June 2020). The Flipkart accepted
cancellation of order only on 8</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> June 2020 and that too after best
follow up by the consumer. It was shocking to the consumer that the return pick
up was promised as 26</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> June 2020. The consumer finally sent a
notice stating the box of unknown content shall be lying at the cost and risk of
Flipkart as it was still in a sealed condition and its content being unknown
and the consumer residing in a small rented accommodation and hence the
consumer cannot ensure keeping the box in safe condition due to threats like
theft, flood, earthquake or any other reason beyond his control. </span><br />
<span style="font-family: arial, sans-serif;"><br /></span>
<span style="font-family: arial, sans-serif;">Since the
payment was made through HDFC credit card whose statement dt is 14</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;">
June 2020, the item need to have been picked up by Flipkart immediately with
refund process initiated and completed by 13</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> June 2020 so that the
amount does not reflect in the statement for payment. He continued his follow
up but the company finally gave date of 15</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> June 2020 for its
pickup ignoring the contentions made to Flipkart in his follow up mails that
the statement date of his credit card is 14</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> June 2020 and the
content of the box are unknown to him. Meanwhile the consumer also mailed charge
back request to HDFC for reversal of transaction. HDFC remained unresponsive. The
sequence of dates as stated above indicates that Flipkart ensured to let
statement date to pass off so that consumer is troubled financially during
pandemic. The product was picked up only on 15</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> June 2020 despite
knowing 14</span><sup style="font-family: arial, sans-serif;">th</sup><span style="font-family: arial, sans-serif;"> June 2020 being the statement date. It is to be noted that LG confirmed in writing to the consumer that all its service centres were closed and it was not doing any installations. Why did Flipkart collect money for an AC when there was nobody to install it? Any amount that
shall be refunded after the due date of statement date shall remain with HDFC
Bank unutilised for several months depriving the consumer to get essential
items because of funds being locked up with HDFC Bank. HDFC Bank after
reminders responded </span><b style="font-family: arial, sans-serif;"><i>“we request you to effect the total amount due to payment towards your
credit card statement to avoid bank charges in your card account”</i></b></div>
<br />
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: arial, sans-serif;">The
consumer was advised by the author to maintain communication with HDFC also to
get a relief. However, the HDFC Bank initially was unresponsive and finally the reply received by the consumer was further shocking. The HDFC Bank insisted to pay the amount
latest by due date of payment which incidentally was 3</span><sup style="font-family: arial, sans-serif;">rd</sup><span style="font-family: arial, sans-serif;"> July 2020
and asked the consumer that the refund shall get adjusted only in the next
billing cycle even if it is received from the Merchant before the due date of
payment. This part of the process indicates that Merchant/ Banks are operating
with unethical businesses. How the credit card issuer bank can state that the
refunds are not considered as payment towards credit card. How it matters
whether the payment is made by the credit card holder or the Merchant by way of
refunds. The total amount payable as on date of payment should get reduced by
the amount received from Merchant as refund and if received before due date of
payment,</span><span style="font-family: arial, sans-serif;"> </span><span style="font-family: arial, sans-serif;">the consumer should be required
only for the balance amount if any after adjusting the refunds received. The
relevant paragraphs of his mail to Flipkart is quoted below:</span></div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="font-family: arial, sans-serif;">“4. </span></i></b><b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The Statement date of my credit card
is 14th June 2020. Any amount refunded thereafter will lead to significant
financial loss to the consumer as it will be lying with the credit card issuer
from the date of a credit back to my credit card account. It means, the money
will be lying with the Credit card issuer for several months and at the same
the time I shall continue to lose even the SB interest. The SB rate of the
interest of my SB account itself is 7% per annum. In addition to the loss of
interest, the amount shall also remain blocked with Flipkart till your refund back
to the credit card account is credited back and thereafter it shall be lying
unutilized with the credit card issuer and the consumer will continue to bear
brunt of Flipkart's lethargic and an unprofessional attitude that too when the
country is facing corona pandemic resulting in financial setbacks. <o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">5.Whereas the amount shall be lying un-utilized, I will have to make the
payment of credit card as per statement scheduled to be received on 14th June
2020. If I don't make the payment of the amount blocked by Flipkart to the
credit card issuer, the credit card shall be charging heavy interest on the
previous purchases as well as future purchases besides charging other financial
penalties. Even if you agree to bear such losses by Flipkart as conveyed by Flipkart
through telephonic communication of today i.e 12th June 2020, I am going to be
stamped by the bank as defaulter affecting my credit rating, which I cannot
afford to be and that too due to the unprofessional business conduct of
Flipkart.”<o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="color: red; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">(Shockingly
the amount of appox 32,825/- is likely to be blocked during economic slowdown
and pandemic prevailing across the world including India by the unethical
behaviour of HDFC Bank at least till 3<sup>rd</sup> August 2020 or thereafter
depending upon his shopping if any during this period due to unprofessional and
unethical conduct of Flipkart and may be non-existence of any guidelines of RBI
to address such financial indiscipline of the Merchants and Banks) <o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="color: red; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><br /></span></i></b></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: arial, sans-serif;"><b style="mso-bidi-font-weight: normal;"><span style="color: red;">Case No.2<o:p></o:p></span></b></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="background-color: white; font-family: arial, sans-serif;">Mr. </span><span style="background-color: white; color: #222222; font-family: arial, sans-serif;">Anirban Paul, from the District Coochbehar of West
Bengal feel cheated by the Flipkart. (The order ID of the consumer is OD118664380305913000)</span></div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiAkrfM4VhWbvh3gYbyvqHe1McrkI2ZSB_kDRJxfZdVzGBnB8eatQ3lLzuuXrkxSU_7GLs-JxnVvuOUVFhM4YX774jmtA1wAbVOYZHuksyBLrHEIPEhE246XTl_qIANJQ9keB9a7U9Gbzle/s1600/IMG_20200615_215209.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="918" data-original-width="1069" height="274" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiAkrfM4VhWbvh3gYbyvqHe1McrkI2ZSB_kDRJxfZdVzGBnB8eatQ3lLzuuXrkxSU_7GLs-JxnVvuOUVFhM4YX774jmtA1wAbVOYZHuksyBLrHEIPEhE246XTl_qIANJQ9keB9a7U9Gbzle/s320/IMG_20200615_215209.jpg" width="320" /></a><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">As per his experience and details
provided by him to the author, he had <span style="mso-spacerun: yes;"> </span>ordered a laptop on 18th of May, 2020 along
with payment of Rs. 28,990/- which was made<span style="mso-spacerun: yes;">
</span>though upi transaction. The first delivery date was given to him was of 24th
of May, 2020. Flipkart could not deliver the product on or before 24th May,
2020. Flipkart extended the delivery date till 3rd of June, 2020. But again
they failed to deliver the product. The customer care could not help the
consumer except giving hope and hope. The consumer failing in getting any help
complained at NCH (National consumer helpline) and simultaneously continued to
post his issue on social media (Facebook and Twitter).<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-no-proof: yes;"><!--[if gte vml 1]><v:shape
id="Picture_x0020_4" o:spid="_x0000_i1026" type="#_x0000_t75" style='width:431.25pt;
height:260.25pt;visibility:visible;mso-wrap-style:square'>
<v:imagedata src="file:///C:\Users\COMPAQ\AppData\Local\Temp\msohtmlclip1\01\clip_image009.jpg"
o:title="IMG_20200615_215209"/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--></span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">After posting many times on social
media, Flipkart informed the consumer that his ordered product cannot be delivered
and advised him to cancel the order. The consumer on advice of Flipkart and all
his efforts going futile in getting the delivery, cancelled the order after
waiting for almost one month. The consumer was further advised that the payment
made by him would be credited back within 3-4 business days though a telephonic
conversation. However, the refund process has not been even initiated despite
lapse of 7 business days. <o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: red; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">(Shockingly,
the consumer neither has been supplied with the product nor the amount refunded
of the payment made to Flipkart on 18<sup>th</sup> May 2020)<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: red; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><br /></span></b></div>
<div class="MsoNormal" style="background: white; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: red; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Case
No. 3<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Mr. Ravi Jangra, Bahadurgarh, Haryana (Order ID: </span><span style="background: white; color: #353535; font-family: arial, sans-serif;">Order no. </span><span style="color: #0e101a; font-family: arial, sans-serif;">OD118173611491226000</span><span style="background: white; color: #353535; font-family: arial, sans-serif;"> dtd.
22<sup>nd</sup> March 2020) <o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<span style="background: white; color: #353535; font-family: arial, sans-serif;"><br /></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmXl4f_hEWd7IuUxwrKwYwSGDcCa8zWJz_rYpCnTPuvZuUNtL8Gyw2rlfOfbtyosAJ0dc2isoTIzLKbscZ7m6zCHbFDVCZVRGAdupkuIhXyY1yN5yC7l2AhVpcFN_OYy5-WPpPr428K-oO/s1600/20200624_113842.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="463" data-original-width="728" height="203" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmXl4f_hEWd7IuUxwrKwYwSGDcCa8zWJz_rYpCnTPuvZuUNtL8Gyw2rlfOfbtyosAJ0dc2isoTIzLKbscZ7m6zCHbFDVCZVRGAdupkuIhXyY1yN5yC7l2AhVpcFN_OYy5-WPpPr428K-oO/s320/20200624_113842.jpg" width="320" /></a><span style="background: white; color: #353535; font-family: arial, sans-serif;">The consumer’s email dtd. 17<sup>th</sup> June
2020 as received is quoted below:<o:p></o:p></span></div>
<div style="background: white; margin: 5pt 0cm 0cm 1cm; text-align: justify; text-indent: -1cm;">
<span style="background: white; color: #353535; font-family: arial, sans-serif; font-size: 11pt;">“</span><span style="color: #0e101a; font-family: arial, sans-serif; font-size: 11pt;">1. I purchased a Samsung Galaxy S9
(Midnight Black, 64GB) mobile phone with order ID OD118173611491226000 on 22nd March 2020, in an exchange offer where I exchanged with
Galaxy S7 edge (IMEI 357327074151727) and paid an amount of Rs. 13,749 through
online mode from <span style="mso-bidi-font-weight: bold;">my credit card.</span></span><span style="color: #222222; font-family: arial, sans-serif; font-size: 11pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">2. Due to the outbreak of coronavirus and
national lockdown, I did not receive my order on promised date by 26th
March 2020 and a new date of delivery on or before 15 May 2020 was assigned to
me.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">3. On 5th May 2020 item was dispatched through
Ekart Logistics (FMPP0462646390). And on date 13th May 2020 it arrived at
Flipkart Facility Centre, Gurugram. </span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">4. On 15th May 2020, again I did not receive my
order and the new delivery date assigned to me was 29th and then 30th May 2020.
To be noted that item was still lying at Flipkart Facility Centre, Gurugram as
per tracking system.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">5. In between 15<sup>th</sup> to 30<sup>th</sup> May
2020 I raise my issue so many time with Flipkart support because support person
told me some reasons</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">a. that they are not delivering this item
(Non-essential item) in my area pin code.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">b. Exchange services are not working.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">c. That Logistics team is working with less
number of staff.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">d. That they must sanitize each and every item
for Safety issues.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">e. Due to national lockdown, they need more time to
arrange resources to deliver my item.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Note:- Here I want to tell that at the same
time they told me these things when I place a new order of same item (with
exchange) with same seller take 3 days to be delivered at my home.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">6. On 30th May 2020, again I did not receive an
item and I raised a complaint with Flipkart support team where I
was advised to wait till 4th June 2020 and was said that I can
expect the delivery on the same date. Same day I also file my complaint on
INGRAM </span><span style="color: #222222; font-family: arial, sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Docket Number:</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> 2032260.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">7. On 4th June 2020, I was asked for one more
additional day i.e 5th June 2020 by 2.00 p.m. in between I raise my complaint
on twitter as well.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin: 5pt 5.25pt 0cm 1cm; text-align: justify; text-indent: -21.25pt;">
<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">8. I raise my issue on 4<sup>th</sup> June
2020 twitter and then Flipkart Social Media Team person Sushmita
ManikPuri contact me & she ask me to give her 24 Hour to communicate with logistics
team and revert back to me.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
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<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">9. On 5th June 2020, again a new date of delivery
8th June 2020 was provided. In continued scenario, Flipkart provided me with
new dates of 9th June,11th June 2020.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
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<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">10. On 7<sup>th</sup> June 2020 Flipkart Social Media
Team person Shushmita ManikPuri called me and tell me that logistic team is
unable to deliver my item because of some issue (they never told me what
issues).</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
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<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">11. On 10<sup>th</sup> June 2020 I receive an email from
Flipkart that the delivery Date is again changed to 19<sup>th</sup> June
2020.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
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<span style="color: #0e101a; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">12. On 12<sup>th</sup> June 2020 I contact Flipkart
support team and request Flipkart agent to transfer my call to senior support
person when I tell him about my issue and ask him some question then he told me
that from 2<sup>nd</sup> June our all services are working properly there
is no shortage of men power there is no restriction from government he also
agree that there is no reason to stop delivery of my item.</span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
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<span style="font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">13. From
15 May to till date I sent emails and <span style="color: #222222;">register</span> my
grievance by several other means such as (Twitter and Flipkart support) but all
effort went into vain.”</span><span style="font-family: "times new roman", serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> <o:p></o:p></span></div>
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o:spid="_x0000_i1025" type="#_x0000_t75" style='width:431.25pt;height:273.75pt;
visibility:visible;mso-wrap-style:square'>
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o:title="20200624_113842"/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--></span><span style="color: #222222; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></div>
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<span style="color: red; font-family: arial, sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">(Is it not shocking to see that the
consumer has not received the product till date despite payment made on 22<sup>nd</sup>
March 2020?. Further developments as brought out in Part 2 of the article shall be further shocking as while no refunds has been made so far, the alternative order for the item placed on Flipkart at more than Rs. 30,000/- was also got cancelled after three days promising refund of this order by 9th July 2020)<o:p></o:p></span></div>
<br />
<b><span style="color: red; font-size: large;">Analysis and Recommendations</span></b><br />
<span style="font-family: arial, sans-serif; text-align: justify;"><br /></span><div style="text-align: justify;"><span style="font-family: arial, sans-serif; text-align: justify;">1. Even though social media have got numerous complaints against Flipkart, the three cases could be analysed, assisted as it was not found feasible to contact more consumers. However, the cases being received during the time of writing article in this blog, were also sent to the Flipkart for their possible resolution. </span></div>
<br />
<span style="font-family: arial, sans-serif; text-align: justify;">2. In all three cases as above, the common illegality that has been observed is keeping consumers' hard earned money for longer / indefinite period. This is especially hard on consumers when the entire world including India is reeling from economic slowdown and unemployment/pay-cuts owing to covid-19 pandemic. On one hand, the Government has been emphasizing on liberal views for the citizens and on the other hand, companies such as Flipkart have been doing illegal activities like playing with consumer finances. The consumers were so tired with Flipkart that even a hashtag was created with </span><span style="color: red; font-family: arial, sans-serif; text-align: justify;">#UninstallFlipkart</span><span style="font-family: arial, sans-serif; text-align: justify;"> and </span><span style="color: red; font-family: arial, sans-serif; text-align: justify;">#ShamelessFlipkart</span><span style="font-family: arial, sans-serif; text-align: justify;"> on social media like Twitter. The company Flipkart seems to have played an irresponsible business house during Covid-19 Pandemic. </span><br />
<br />
<span style="font-family: arial, sans-serif; text-align: justify;">3. In the case of HDFC Bank, it an act of unethical/unprofessional business practices as the amount refunded by the Merchants are not taken as payment to the credit card if it is received even before due date of payment. The author or the consumer could not find any terms and conditions of HDFC Bank where it prohibits to make reversal or adjustment of the amount in the due amount if received before due date of credit card account. Reserve Bank of India is requested to kindly intervene in the matter and come out with appropriate regulations including timelines and penalties for not adhering to as the act of the credit card issuers leads to misappropriation of funds. Similarly Department of Consumer Affairs is requested to kindly mandate business houses with timelines and penalties if not adhered to for return of products and refund back to the consumers. At present it is on whims and fences of both i.e the Merchants and the Banks or credit card issuers.</span><span style="font-family: arial, sans-serif; text-align: justify;"></span><br />
<span style="font-family: arial, sans-serif; text-align: justify;">
</span>
<br />
<span style="font-family: arial, sans-serif; text-align: justify;">4. Flipkart has adapted to unfair business as it was well aware of the fact that the due date of statement is 14th June and should have complied to the pick up of the item from consumer's premises well before 13th June 2020 as the cancellation request was of 5th June 2020. The consumer was forced to cancel the order as the AC was not getting installed by any of the agency like Flipkart, LG. LG even expressed its inability to install and no firm commitment was forthcoming from Flipkart and LG. It is indicative of intentional act as there is no reason of not picking up the item before due date of statement and effecting refunds. Now the technologies are available but there is no will of the Merchants and the Banks to adapt to ethical businesses. As in the case No. 3, the consumer has made the payment in March 2020 and still no refunds have been made. Situation with the consumer in Case No. 2 is also the same. </span><span style="text-align: justify;"></span><br /><div style="text-align: justify;"><br /></div>
<div style="text-align: justify;">
The article shall be sent to all the stakeholders including Department of Consumer Affairs, Reserve Bank of India. As a codal formalities, the final article prior to it is sent to the Authorities of various stakeholders including media and social media, a draft of this article is being sent to the Flipkart as well as HDFC Bank to enable them for a proactive approach and take corrective action in all these three cases particularly and submit their comments/ feedback to include in my final article which is scheduled to be published on 27th June 2020. Comments/ feedback received latest by 27th June 2020 shall be incorporated in the article. The final article published in the blog shall also be sent Reserve Bank of India, Ministry of Finance, Department of Consumer Affairs, Print and Electronic Media as well as Social Media for wider awareness.<br />
<br />
Reserve Bank of India is requested for framing out regulations to be adhered by the banks/ credit card issuers for crediting of refunds immediately and effecting the amount to be adjusted against due payment if it is received before due date of payment of credit card dues.<br />
<br />
Department of Consumer Affairs is requested to frame regulations for making returns / refunds/ replacement within definite time frame in the interest of consumers with penalties to be paid by the Merchants if not adhered to.<br />
<br />
<span style="color: red;"><b>(Part 2 of this article containing some more cases shall be published separately in this blog by 30th June 2020)</b></span></div>
</div>
Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-10796289416305203652020-06-15T10:50:00.001+05:302020-06-27T14:23:01.754+05:30Is FirstCry.com and/or SBI indulging in unfair business practices through misleading offers and advertisements?<div dir="ltr" style="text-align: left;" trbidi="on">
<div style="text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiQVG6F3MyRuFGl7fkpPNE_FQJcLIzyopEgnfWp_kFgAvaIt7sIdKxsmn6FJ_FeNjSqqY4Ai0_OlZ81L2IRse-5qmxnZcwLG5m9W0N9LRZk8-jJrj4UhuRkMI6havJ4fl7dkQZCs7jVrTUk/s1600/baby+products.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="225" data-original-width="225" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiQVG6F3MyRuFGl7fkpPNE_FQJcLIzyopEgnfWp_kFgAvaIt7sIdKxsmn6FJ_FeNjSqqY4Ai0_OlZ81L2IRse-5qmxnZcwLG5m9W0N9LRZk8-jJrj4UhuRkMI6havJ4fl7dkQZCs7jVrTUk/s1600/baby+products.jpg" /></a>Firstcry.com is in the selling and marketing of mainly baby products which includes clothing, toys, CDs, birthday party supplies, baby diapering, feeding and nursing, bath and skin care, Moms & Maternity, and Gifts etc. As per information available on their website, the company has stated that it handles:</div>
<ul style="text-align: left;">
<li style="text-align: justify;"><span style="color: purple;"><b>2 Lakh+ unique products</b></span></li>
<li style="text-align: justify;"><span style="color: purple;"><b>5800 Brands</b></span></li>
<li style="text-align: justify;"><span style="color: purple;"><b>7.5 million registered users</b></span></li>
</ul>
<div style="text-align: justify;">
The site has listed only the praising feedback from their consumers, the last feedback being of 8th June 2017. Surprisingly no feedback has been given on their site after 8th June 2017 and also the author could not find any adverse feedback. </div>
<div style="text-align: justify;">
</div>
<div style="text-align: justify;">
However, a recent complaint received from one of the consumer reflects the poor customer services and leads one to believe about their practice of adapting to misleading business through false advertisements in a misleading manner. The consumer has been taking up his grievance with the company as well as State Bank of India, the co-partner in their offer under issue of concern under the guidance of the author of this blog. The analysis of the author leads to believe that the company may be adapting to unethical business practices silently without being noticed by the consumers.<br />
<br />
<b><span style="color: red;">Background</span></b><br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjcBTm33LDlB02pXWqzAC4cK9FbPzpwvNc1Ah5_VC4dr2SCYfIbTIYP39PKPv_Q6KlqsjW_bt_h2U-lgzEGt2TQuHRJlLdD28gif0tZf71QCX9bJK3WxQl8JmmQx-O6D7JYUqGXzlGBNgNC/s1600/Screenshot_2020-05-28-15-37-23-31_f99f4d0c82faf55310e8cd4e012075f8.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1600" data-original-width="739" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjcBTm33LDlB02pXWqzAC4cK9FbPzpwvNc1Ah5_VC4dr2SCYfIbTIYP39PKPv_Q6KlqsjW_bt_h2U-lgzEGt2TQuHRJlLdD28gif0tZf71QCX9bJK3WxQl8JmmQx-O6D7JYUqGXzlGBNgNC/s320/Screenshot_2020-05-28-15-37-23-31_f99f4d0c82faf55310e8cd4e012075f8.png" width="147" /></a>A consumer had placed an order on Firstcry.com during the validity of an offer with following terms and conditions of offer. The offer was displayed on the home page of their app.<br />
<br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;"><br /></span>
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">1. 5% Instant Discount on only SBI credit cards.</span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif;"><span style="font-size: 13.3333px;">2. </span></span><span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">Minimum Order Value should be ₹1500 </span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">3. Maximum Discount one will get ₹500 as per card.</span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">4. </span><span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">Duration: 16th May to 30th May'2020.</span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;"><br /></span>
<br />
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: left;">
<b style="color: #222222; font-family: helvetica, sans-serif; font-size: 10pt;">Detailed terms and conditions pertaining to the said offer as listed out on both FirstCry and SBI websites. The links to the terms and conditions as follows -</b></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: left;">
<br /></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: left;">
<span style="color: #222222; font-family: "helvetica" , "sans-serif"; font-size: 10pt;"><b>1. SBI website - <a href="https://www.sbicard.com/en/personal/offer/first-cry.page" target="_blank"><span style="color: #1155cc; mso-bidi-font-size: 11.0pt;">SBI Credit Card Offers</span></a><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: left;">
<br /></div>
<table border="1" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="background: white; border: 1pt solid rgb(224, 228, 233); width: 294px;"><tbody>
<tr><td style="background: black; border: none; padding: 0cm; width: 61.3pt;" width="82"></td><td style="border: none; padding: 0cm; width: 7.65pt;" width="10"></td><td style="border: none; padding: 0cm;"><div class="MsoNormal" style="line-height: 12.25pt; margin: 3.05pt 0cm;">
<b><span style="color: #26282a; font-family: "segoe ui" , "sans-serif"; font-size: 10.5pt;">SBI Credit Card Offers<o:p></o:p></span></b></div>
</td></tr>
</tbody></table>
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkiNONFM0psudFnQ1UeKhK6C-CUczc4cwvaVirxNPQJ3_TgzazZxmqV1x3bus8KyudFU6_6flBr004fdOvbrE6G10gufccu0JEFCrTMyZAD-t_WR5HURTaXRBPX0-GQBPvulIqMMqf3tWR/s1600/screenshot+sbi+terms.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em; text-align: left;"><img border="0" data-original-height="1600" data-original-width="953" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkiNONFM0psudFnQ1UeKhK6C-CUczc4cwvaVirxNPQJ3_TgzazZxmqV1x3bus8KyudFU6_6flBr004fdOvbrE6G10gufccu0JEFCrTMyZAD-t_WR5HURTaXRBPX0-GQBPvulIqMMqf3tWR/s320/screenshot+sbi+terms.png" width="190" /></a><br />
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: left;">
<br /></div>
<div class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm; text-align: left;">
<span style="color: #222222; font-family: "helvetica" , "sans-serif"; font-size: 10pt;"><b>2. FirstCry website - <span style="color: #1155cc; mso-bidi-font-size: 11.0pt;"><a href="https://www.firstcry.com/featuredoffer?cpid=621" target="_blank">https://www.firstcry.com/featuredoffer?cpid=621</a></span></b></span><br />
<span style="color: #222222; font-family: "helvetica" , sans-serif; font-size: 10pt;">The link at FirstCry website does not work anymore. However, a copy of the same has been attached below as screenshot.</span><br />
<span style="color: #222222; font-family: "helvetica" , "sans-serif"; font-size: 10pt;"><b><br /></b></span></div>
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi03K15Wl2Dd5L5mtLAC6tgwRS5NN7rYYgl2SZ0n705FIROEr9ymfkuv6pTeR0vMk2HQjFkzckEycvVmaG8NGNKKbbBO5apft4LY4zqXGT9HcK36Q7jBHAZBfVYbceVRJjUA8zG5C1Yyxf-/s1600/terms+and+conditions+1.png" imageanchor="1" style="clear: left; font-family: "Times New Roman"; font-size: medium; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="1600" data-original-width="739" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi03K15Wl2Dd5L5mtLAC6tgwRS5NN7rYYgl2SZ0n705FIROEr9ymfkuv6pTeR0vMk2HQjFkzckEycvVmaG8NGNKKbbBO5apft4LY4zqXGT9HcK36Q7jBHAZBfVYbceVRJjUA8zG5C1Yyxf-/s320/terms+and+conditions+1.png" width="147" /></a></span><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgirly_ymYDtCBquJuOxW4atur4_Tm_MYWE0OuGHvaBYc7YwEneK3PpjVZ6aepgSyqdNi7KvJSazTwFJlSNk9_d2F1Sf9M7kkRCpmaOoSupIfbSTjU8PtAbyW98G3ESg1CxLI3ATwe5GoTj/s1600/terms+and+conditions+2.png" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: 1em; text-align: left;"><img border="0" data-original-height="1600" data-original-width="739" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgirly_ymYDtCBquJuOxW4atur4_Tm_MYWE0OuGHvaBYc7YwEneK3PpjVZ6aepgSyqdNi7KvJSazTwFJlSNk9_d2F1Sf9M7kkRCpmaOoSupIfbSTjU8PtAbyW98G3ESg1CxLI3ATwe5GoTj/s320/terms+and+conditions+2.png" width="147" /></a><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhYdclB-SltLfHNsBbVLANdBgnq0fPEP0pKN0KGU4UWv6mPvirkAX-X3JPqo82DGhCMmDVQvNyC-y-b9WRjaqmJRyH_263MnUF6chLpldx9AOXFVTaGfHmBQT0TmC0RnE2hdehFPRVdRoUp/s1600/terms+and+conditions+3.png" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: 1em; text-align: left;"><img border="0" data-original-height="1600" data-original-width="739" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhYdclB-SltLfHNsBbVLANdBgnq0fPEP0pKN0KGU4UWv6mPvirkAX-X3JPqo82DGhCMmDVQvNyC-y-b9WRjaqmJRyH_263MnUF6chLpldx9AOXFVTaGfHmBQT0TmC0RnE2hdehFPRVdRoUp/s320/terms+and+conditions+3.png" width="147" /></a><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;"><br /></span>
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">However, when the consumer placed the order online, no instant discount as per S.No. 1 was applied at the time of making payment and that is the main point of consumer concern. .</span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;"><b style="font-size: 10pt;"><span style="color: red;"><br /></span></b></span>
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;"><b style="font-size: 10pt;"><span style="color: red;">Point of Concern</span></b><span style="color: #26282a; font-size: 10pt;"> </span></span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;"><br /></span>
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">The merchant did not apply or grant </span><span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">the instant discount of 5% while making the payment through SBI credit card as per offer of the scheme. </span><br />
<span style="font-family: "helvetica" , sans-serif; font-size: 10pt;"><b><span style="color: red;"><br /></span></b></span>
<span style="font-family: "helvetica" , sans-serif; font-size: 10pt;"><b><span style="color: red;">Actions taken by Consumer and analysis</span></b></span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;"><br /></span>
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">The consumer had taken up the issue with Firstcry.com being the merchant in the transaction and the scheme being as listed on the home page of their app. The response as received from the Firstcry.com was shocking as it has added contradictory terms in their response to the consumer grievance suggesting it to be an after-thought process to cover up their unethical business, contradicting the terms laid down by the credit card issuer i.e State Bank of India (SBI). </span><br />
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<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">In their reply, FirstCry said, </span><b style="background-color: white; color: #222222; font-family: helvetica, sans-serif; font-size: 13.3333px; text-align: left;">"We feel regret that you did not receive the Instant discount on SBI, that instant discount cannot be availed in cases where cash refund, Gift certificate & loyalty cash is used against a order. We would like to inform you please contact SBI as third party offer, and these term and condition are levied by SBI.</b><br />
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<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;">The entire communication, till date, between the Consumer, Merchant (Firstcry.com) and the State Bank of India (SBI) could be pursued by clicking the link given below: </span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 10pt;"><br /></span> <a href="https://drive.google.com/file/d/1sX4rHwgqYy0J7iYu-V5oqThzwMtNN2qp/view?usp=sharing" target="_blank">Communications between the Consumer and Merchant</a><br />
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<span style="color: #26282a; font-family: "helvetica" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">The Author has pursued the complaint of the consumer as well as the website of Firstcry.com as and the terms and conditions of the financial offer of the credit card issuer i.e State Bank of India (SBI). Initially the consumer was advised to take up his grievance with the Merchant only i.e Firstcry.com. However as the communication progressed, the consumer was finally advised to make a final communication with the credit card issuer i.e State Bank of India also trailing the mails of his communication and the responses thereof with/from Firstcry.com. </span><br />
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<span style="color: #26282a; font-family: "helvetica" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">The consumer had placed an order based on the terms as listed by clicking on the offer stated in association with State Bank of India. These terms which are affecting the prices of items are listed below:</span><br />
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<span style="color: #26282a; font-family: "helvetica" , sans-serif;"><span style="font-size: 13.3333px;">1. 5% Instant Discount on only SBI credit cards.</span></span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif;"><span style="font-size: 13.3333px;">2. Minimum Order Value should be ₹1500</span></span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif;"><span style="font-size: 13.3333px;">3. Maximum Discount you will get ₹500 as per card.</span></span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 13.3333px;">4. Duration: 16th May to 30th May'2020</span><br />
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<span style="color: #26282a; font-family: "helvetica" , sans-serif;"><span style="font-size: 13.3333px;">However, no instant discount of 5% was applied to the order at the time of making online payment. The consumer was advised to initiate grievance process and surprisingly the Merchant after few communication had added another term " </span></span><span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 13.3333px;">Instant discount cannot be availed in cases where cash refund, Gift certificate &</span><br />
<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 13.3333px;">loyalty cash is used against a order". This term was nowhere listed in the detailed terms and conditions, which are displayed when one clicks on the offer, displayed on the home page. It suggests to be an after thought process to cover up their wrong doings and unfair business practices. In one of the communication dtd. 29/05/2020, the Merchant has stated another shocking fact that </span><b style="background-color: white; color: #222222; font-family: helvetica, sans-serif; font-size: 13.3333px; text-align: left;">"We feel regret that you did not receive the Instant discount on SBI, that instant discount cannot be availed in cases where cash refund, Gift certificate & loyalty cash is used against a order. We would like to inform you please contact SBI as third party offer, and these term and condition are levied by SBI."</b><br />
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<span style="color: #26282a; font-family: "helvetica" , sans-serif; font-size: 13.3333px;">The terms and conditions as mentioned on the website/app of Firstcry.com as well as on SBI sites were re-studied and in fact the contrary terms to what has been stated in the response of Firstcry.com were revealed.</span><br />
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<span style="color: #26282a; font-family: "helvetica" , sans-serif;"><span style="font-size: 13.3333px;">Point no. 4 under the heading "Other Terms and Conditions", on both FirstCry and SBI websites reads as under-</span></span><br />
<b style="background-color: white; text-align: left;"><span style="color: #222222; font-family: "arial" , "sans-serif"; font-size: 10pt;">"All the existing offers, gifts, discounts etc, that are being offered can be availed by the Cardholders as part of this exclusive offer as mentioned in the communication."</span></b><br />
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<span style="background-color: white; text-align: left;"><span style="color: #222222; font-family: "arial" , "sans-serif";"><span style="font-size: 10pt;">As it is revealed above, what Firstcry has been stating is not as per terms stated by credit card issuer (co-partner of the said offer) State Bank of India. It is equally surprising as to how the Merchant Firstcry.com advised the consumer to refer the matter to SBI, the credit card issuer</span><b style="font-size: 10pt;">. </b><span style="font-size: 10pt;">The credit card issuer is just </span><span style="font-size: 13.3333px;">facilitating</span><span style="font-size: 10pt;"> the consumer to pay at the pricing terms of the Merchant. Despite above, the consumer was advised to take up his grievance with SBI also with trailed communication as per advise of the Merchant keeping the Merchant in loop with his communication with credit card issuer. It seems the Merchant is trying to cover up its unethical business practices by giving distorted facts and therefore the consumer could be advised to seek alternative legal remedies at the risk and cost of the Merchant and the credit card issuers unless the Merchant and Credit card Issuers resolve the issue satisfactorily. </span></span></span><br />
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<span style="background-color: white; text-align: left;"><span style="color: #222222; font-family: "arial" , "sans-serif";"><span style="font-size: 10pt;">As per practice of the blog author, the article was mailed to Firstcry.com and State Bank of India for their views/feedback/comment before the article is published. The mail dtd. 1st June 2020 to Firstcry and SBI is quoted below:</span></span></span><br />
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<b><i><span style="background-color: white; text-align: left;"><span style="color: #222222; font-family: "arial" , "sans-serif";"><span style="font-size: 10pt;">"</span></span></span><span style="background-color: white; color: #222222; font-family: "arial" , "helvetica" , sans-serif; font-size: x-small;">Based on a complaint escalation by a consumer against Firstcry.com and SBI and further analysis, an article is being published on the blog for your kind perusal. You are requested to kindly pursue the article and submit your comments and views so as to incorporate the same in the said article. It is scheduled/ planned to publish the said article on 4th June 2020 in the blog as well as other journals/magazines. The said article after its publication shall also be shared through various social media platforms. It is requested that the comments along with the resolution if any to the complaint may be forwarded by 4th June 2020 so that the same are incorporated in the said article before getting it published on 4th June 2020."</span></i></b></div>
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Surprisingly, Firstcry again responded to the detailed article and document in a stereotype manner on 1st June 2020 stating, <b><i> "<span style="background-color: white; color: #222222; font-family: "arial" , "helvetica" , sans-serif; font-size: x-small;">This is in reference to your mail related to the order id 10753048NUN11D1F44. We would like to inform you that the instant 5 % discount offer was from the SBI side so we request you to raise dispute with SBI. We would have happily help you if there would be any possibility from our side."</span></i></b><br />
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<span style="background-color: white; color: #222222; font-family: "arial" , "helvetica" , sans-serif; font-size: x-small;">State Bank of India responded to the mail sent by the blogger stating <b><i>"</i></b></span><b><i><span style="color: #222222; font-family: "arial" , sans-serif; font-size: x-small; text-align: justify;"><span style="font-size: 10pt;">This is regarding your communication June 01, 2020 addressed to The Chairman, State Bank of India regarding ..................</span></span><span style="color: #222222; font-family: "arial" , sans-serif; font-size: x-small; text-align: justify;"><span style="font-size: 10pt;">’s SBI card account.</span></span></i></b><br />
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<b><i><span style="font-family: "arial" , sans-serif;"><span style="font-size: 10pt;">With reference <span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;"><span style="color: black;">to concern raised regarding instant discount of 5% not given by First cry on transaction done on SBI Card of </span></span>Mr. xxxxxxxx</span></span><span style="font-family: "arial" , sans-serif;"><span style="font-size: 10pt;">, we wish to inform that we have contacted the customer regarding his concern and further details will be shared with cardholder.</span></span></i></b></div>
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<span style="font-family: "arial" , sans-serif;"><span style="font-size: 10pt;"><b><i>In case of any further queries you may visit our website <a data-saferedirecturl="https://www.google.com/url?q=http://trans.sbicard.com/KYOZUAWPRF?id%3D61618%3DIU5TAwZVVwILRVEBBwkEUQMHUx4%3DAF4LQhFeVUoJWVZWIlUOUlkIT1BcVB0AAgAFUQABUVJaCVYDUgYEDx9QRU0SCEwcRBYAXUAXElNeWlUTVxkADQ4eLmgraWV5NGhjf11bB09GVg%3D%3D%26fl%3DCkYXQ0NeThxAWwhSVktQT1BYDk0%3D&source=gmail&ust=1592279851432000&usg=AFQjCNGTEw1irZIgfblaDOdFDquobvhP9A" href="http://trans.sbicard.com/KYOZUAWPRF?id=61618=IU5TAwZVVwILRVEBBwkEUQMHUx4=AF4LQhFeVUoJWVZWIlUOUlkIT1BcVB0AAgAFUQABUVJaCVYDUgYEDx9QRU0SCEwcRBYAXUAXElNeWlUTVxkADQ4eLmgraWV5NGhjf11bB09GVg==&fl=CkYXQ0NeThxAWwhSVktQT1BYDk0=" style="color: #1155cc;" target="_blank"><span style="color: windowtext;">https://sbicard.com</span></a>, interact with our Chatbot ILA at <a data-saferedirecturl="https://www.google.com/url?q=http://trans.sbicard.com/KYOZUAWPRF?id%3D61618%3DIU5TAwZVVwILRVEBBwkEUQMHUx4%3DAF4LQhFeVUoJWVZWIlUOUlkIT1BcVB0AAgAFUQABUVJaCVYDUgYEDx9QRU0SCEwcRBYAXUAXElNeWlUTVxkADQ4eLmgraWV5NGhjf11bB09GVg%3D%3D%26fl%3DCkYXQ0NeThxaVQAfRFtdAlJFB0wAXgge&source=gmail&ust=1592279851432000&usg=AFQjCNHJ97z55VZrVX-z5kJXTW3Bcyj-mQ" href="http://trans.sbicard.com/KYOZUAWPRF?id=61618=IU5TAwZVVwILRVEBBwkEUQMHUx4=AF4LQhFeVUoJWVZWIlUOUlkIT1BcVB0AAgAFUQABUVJaCVYDUgYEDx9QRU0SCEwcRBYAXUAXElNeWlUTVxkADQ4eLmgraWV5NGhjf11bB09GVg==&fl=CkYXQ0NeThxaVQAfRFtdAlJFB0wAXgge" style="color: #1155cc;" target="_blank"><span style="color: windowtext;">https://ila.sbicard.com</span></a> or download the Mobile App: <a data-saferedirecturl="https://www.google.com/url?q=http://trans.sbicard.com/KYOZUAWPRF?id%3D61618%3DIU5TAwZVVwILRVEBBwkEUQMHUx4%3DAF4LQhFeVUoJWVZWIlUOUlkIT1BcVB0AAgAFUQABUVJaCVYDUgYEDx9QRU0SCEwcRBYAXUAXElNeWlUTVxkADQ4eLmgraWV5NGhjf11bB09GVg%3D%3D%26fl%3DCkYXQ0NeThxAWwhSVktQT1BYDk0OXgdYCFYdWRNI&source=gmail&ust=1592279851432000&usg=AFQjCNE8sCBJKMTTlj6iaY8ytB6AioMCBA" href="http://trans.sbicard.com/KYOZUAWPRF?id=61618=IU5TAwZVVwILRVEBBwkEUQMHUx4=AF4LQhFeVUoJWVZWIlUOUlkIT1BcVB0AAgAFUQABUVJaCVYDUgYEDx9QRU0SCEwcRBYAXUAXElNeWlUTVxkADQ4eLmgraWV5NGhjf11bB09GVg==&fl=CkYXQ0NeThxAWwhSVktQT1BYDk0OXgdYCFYdWRNI" style="color: #1155cc;" target="_blank"><span style="color: windowtext;">https://sbicard.com/<wbr></wbr>mobile-app</span></a>.' </i></b></span></span></div>
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<span style="font-family: "arial" , sans-serif;"><span style="font-size: 10pt;">State Bank of India also confirmed telephonically with the consumer that it would conduct an investigation into such deception meted out to the consumer. </span></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">The consumer got telephonic call subsequently from Firstcry and was refunded the extra amount so charged into his Firstcry wallet. However, a single instance of refund doesn't absolve Firstcry from its involvement in deceptive trade practices and misleading advertisement. The refund was possible in this case because of consumer's diligent follow-up under advisement of the author.</span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 10pt;">The larger question still remains. How many consumers were denied benefits of the advertised offer based on arbitrary conditions imposed by Firstcry? As per Firstcry, this was a third party offer and consumer was advised to approach SBI. If that is the case, why is Firstcry imposing its own conditions in a third party offer? The condition of loyalty cash users being exempt from the offer is arbitrary and in fact, contradictory to the point no. 4 of detailed terms and conditions as advertised. Firstcry had been </span><span style="font-family: "arial" , sans-serif; font-size: 10pt;">misleading the consumer for such a long time about lying the ball in the court of the State Bank of India which in the considered opinion of the blogger may not be true as SBI had not given its view on the subject. In case any response is received at a later date, the blog shall get updated accordingly. However, in a very considered opinion of the blogger, Firstcry has been adapting to deceive the consumers. It implies that so many consumer across the countries must have been duped off by the Firstcry. The company if feels should refund back on its own to all those consumers who had purchased their requirement from Firstcry as per the advertisement/scheme. The consumer as referred here if would not have been under the advise/guidance of the blogger and taken action as per advise would have also been deceived like many others.</span></div>
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<span style="font-family: "arial" , sans-serif;"><span style="font-size: 10pt;">Meanwhile, the consumer also requested Advertising Standard Council of India (ASCI) to look into such deceptive practices of the Firstcry.com which is under their investigation and the blog shall be updated accordingly. </span></span></div>
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<span style="font-family: "arial" , sans-serif;"><span style="font-size: 10pt;"><span style="color: #222222;">Subsequent to publishing of the post on the blog, SBI responded on 15th June 2020 to the consumer in response to the blogger's mail dtd. 1st June 2020 and telephonic conversation with the consumer on 4th June 2020, stating that <b><i>"</i></b></span></span></span><b><i><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #222222; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black;"><span style="font-family: "arial" , sans-serif;"><span style="font-size: 10pt;">With reference to concern raised regarding instant discount of 5% not given by First cry on transaction done using your SBI Card as per offer duration from May 16, 2020 to May 30, 2020, </span></span></span></span><span style="color: #333333; font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-size: 10pt;">we wish to inform you that we are still working on your concern and we shall get the same resolved at the earliest. </span></span></span></i></b><b style="color: #222222;"><i><span style="color: #333333;"><span style="font-family: "arial" , sans-serif;"><span style="font-size: 10pt;">We would be intimating you within 5 working days on the status of the same. </span></span></span><span style="color: #333333; font-family: "arial" , sans-serif; font-size: 10pt;">May we request you to bear with us in the interim period". </span></i></b></div>
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The post will be updated further as soon as the final response from SBI is received as stated above.<br />
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<span style="color: red;"><b>Post Update on 22nd June 2020 (due to response of ASCI)</b></span><br />
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The Advertising Council of India responded to the consumer's complaint of misleading advertisement on 11th June 2020 and 18th June 2020 as <b><i>"<span style="background-color: white; color: #222222; font-family: "book antiqua" , "palatino"; text-align: justify;">that the advertiser has indicated that your complaint has been resolved and a refund of the instant discount amount has been provided. </span><span style="background-color: white; color: #222222; font-family: "book antiqua" , "palatino"; text-align: justify;">Kindly confirm if you have been offered such a discount and the same reflects in your account for order no. 10753048NUN11D1F44."</span></i></b></div>
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<span style="background-color: white; color: #222222; font-family: "book antiqua" , "palatino"; text-align: justify;"><span style="font-size: xx-small;">While the complainant requested ASCI to ensure that the refund to all those consumers should get refunded who have been duped by the Firstcry.com by misleading the consumers. May be the company might have collected crores of rupees as unethical business practices. ASCI remained silent on such unfair trade practices. </span></span><br />
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Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-48226527959985464172020-06-11T17:07:00.000+05:302020-06-12T11:35:28.457+05:30Misconception or Deception on monthly/ Bimonthly billing by Electricity Distribution Companies (DISCOMs)<div dir="ltr" style="text-align: left;" trbidi="on">
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The author has been coming across views from several electricity consumers across the country that the electricity utilities or distribution companies (DISCOMs) are deceiving the consumers by sending the electricity bills on bimonthly basis. It is true that the domestic consumers are to be charged for electricity consumption by the DISCOMs as per rules and regulations mandated by the State Electricity Regulatory Commission (SERC) as under provisions of Electricity Act,2003. The power tariffs are fixed/approved on annually or biannually basis by the respective State Electricity Regulatory Commission and therefore the rates per unit basis are different in various states. </div>
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<a href="about:invalid#zClosurez" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="How to Pay DHBVN Electricity Bill Payment Online - TutorialsHubspot" border="0" 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" /></a>Now there is a misconception commonly prevailing among consumers that the electricity bill would be double if charged on bimonthly basis than charged on monthly basis. This misconception is prevailing not limited to any specific city/town or State or rural and urban areas but is prevailing across the country. </div>
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An attempt is being made in this article to remove such thinking of the consumers about prevailing concept that the bills are being generated at much higher rates if charged on bimonthly basis. </div>
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As per prevailing practices of tariff fixation, the rates per unit are charged in various slabs, the lower the slab, the lower the rates per unit. It has also got an upper limit of the consumption beyond which the consumer does not get any slab advantage and whole of the consumption is charged at fixed rate which is much higher than the lowest slabs. It is those kind of consumers whose consumption exceeds such limits are usually being charged more. </div>
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These slabs are divided in slabs of units per month consumption basis usually a month of 30 days. The slabs are taken on pro-rata basis based on number of days for which consumption of electricity is being charged. </div>
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This is where the consumer is getting confused and think that the slab is for entire bill of two month or so and feels that the distribution companies are deceiving the consumers. Had the bill charged for 30 days, he/she would have paid less amount. The author himself has shown practically that the deception being felt by the consumers is not so as they feel suggesting there is a need for consumer education and awareness by the distribution companies. Say, if the slab of x units is chargeable at Rs. 2/- per unit then the number of units chargeable at Rs. 2/- for a consumption of 60 days bill would be 2x. Next slab would start after 2x units and not x units as explained in following table considering the tariff rates prevailing in Haryana during 2019-20 with following presumptions as stated in the illustrative table.</div>
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</div>
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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; margin-left: 4.65pt; text-align: left; width: 413px;">
<tbody>
<tr style="height: 60.0pt; mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td colspan="4" nowrap="" style="background: yellow; border-right: solid black 1.0pt; border: solid windowtext 1.0pt; height: 60.0pt; mso-border-alt: solid windowtext .5pt; mso-border-right-alt: solid black .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 310.0pt;" valign="top" width="413"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="color: red; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Power
Tariff_Haryana_2019-20<o:p></o:p></span></b></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 1;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.15pt;" valign="bottom" width="224"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Slab Classification (monthly units)<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 27.5pt;" valign="bottom" width="37"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Units<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.05pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Unit Rate<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 66.3pt;" valign="bottom" width="88"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Amount (Rs.)<o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 2;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.15pt;" valign="bottom" width="224"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">0-150<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 27.5pt;" valign="bottom" width="37"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">150<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.05pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">4.5<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 66.3pt;" valign="bottom" width="88"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">675<o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 3;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.15pt;" valign="bottom" width="224"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">151-250<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 27.5pt;" valign="bottom" width="37"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">100<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.05pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">5.25<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 66.3pt;" valign="bottom" width="88"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">525<o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 4;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.15pt;" valign="bottom" width="224"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">251-500<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 27.5pt;" valign="bottom" width="37"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">250<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.05pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">6.3<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 66.3pt;" valign="bottom" width="88"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">1575<o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 5;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.15pt;" valign="bottom" width="224"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">501-800<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 27.5pt;" valign="bottom" width="37"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">300<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.05pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">7.1<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 66.3pt;" valign="bottom" width="88"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">2130<o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 6; mso-yfti-lastrow: yes;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.15pt;" valign="bottom" width="224"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">801+<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 27.5pt;" valign="bottom" width="37"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">801<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.05pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">7.1<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 66.3pt;" valign="bottom" width="88"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">5687.1<o:p></o:p></span></div>
</td>
</tr>
</tbody></table>
</div>
<div style="text-align: center;">
<br /></div>
<br />
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; margin-left: 4.65pt; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-yfti-tbllook: 1184; width: 615px;">
<tbody>
<tr style="height: 60.0pt; mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td nowrap="" style="background: yellow; border: solid windowtext 1.0pt; height: 60.0pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<br /></div>
</td>
<td colspan="4" nowrap="" style="background: yellow; border-left: none; border: solid windowtext 1.0pt; height: 60.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 160.0pt;" valign="top" width="213"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="color: red; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Monthly
Bill<o:p></o:p></span></b></div>
</td>
<td style="background: yellow; border-left: none; border: solid windowtext 1.0pt; height: 60.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="top" width="103"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="color: red; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Total
Payment for 2 months on monthly bill basis<o:p></o:p></span></b></div>
</td>
<td colspan="2" nowrap="" style="background: yellow; border-left: none; border: solid windowtext 1.0pt; height: 60.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 176.45pt;" valign="top" width="235"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="color: red; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Bimonthly
Bill Amount<o:p></o:p></span></b></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 1;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<br /></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 46.85pt;" valign="bottom" width="62"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Month1<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 33.15pt;" valign="bottom" width="44"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Bill 1<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 46.85pt;" valign="bottom" width="62"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Month2<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 33.15pt;" valign="bottom" width="44"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Bill 2<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Amount<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.5pt;" valign="bottom" width="131"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Bimonthly Slab Units<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.95pt;" valign="bottom" width="104"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Amount (Rs.)<o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 2;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Case 1<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 46.85pt;" valign="bottom" width="62"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">800<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 33.15pt;" valign="bottom" width="44"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">4905<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 46.85pt;" valign="bottom" width="62"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">800<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 33.15pt;" valign="bottom" width="44"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">4905<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">9810<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.5pt;" valign="bottom" width="131"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">1600<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.95pt;" valign="bottom" width="104"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">9810<o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 3;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Case 2<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 46.85pt;" valign="bottom" width="62"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">700<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 33.15pt;" valign="bottom" width="44"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">4195<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 46.85pt;" valign="bottom" width="62"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">800<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 33.15pt;" valign="bottom" width="44"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">4905<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">9100<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.5pt;" valign="bottom" width="131"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">1500<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.95pt;" valign="bottom" width="104"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">9100<o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 4;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Case 3<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 46.85pt;" valign="bottom" width="62"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">700<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 33.15pt;" valign="bottom" width="44"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">4195<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 46.85pt;" valign="bottom" width="62"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">900<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 33.15pt;" valign="bottom" width="44"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">6390<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">10585<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.5pt;" valign="bottom" width="131"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">1600<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.95pt;" valign="bottom" width="104"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">9810<o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 5; mso-yfti-lastrow: yes;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="bottom" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">Case 4<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 46.85pt;" valign="bottom" width="62"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">750<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 33.15pt;" valign="bottom" width="44"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">4550<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 46.85pt;" valign="bottom" width="62"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">900<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 33.15pt;" valign="bottom" width="44"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">6390<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">10940<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 98.5pt;" valign="bottom" width="131"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">1650<o:p></o:p></span></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.95pt;" valign="bottom" width="104"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-hansi-font-family: Calibri;">11715<o:p></o:p></span></div>
</td>
</tr>
</tbody></table>
</div>
<div style="text-align: justify;">
<span style="color: red;"><b>Observation</b></span> </div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
Case 1 and 2: Where the unit consumption is less that the highest flat basis slab rates whether the bill is raised on monthly basis or bimonthly basis.</div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
Case 3: where one of the month has consumption less than flat slab rates and the second months consumption exceed the flat slab rates but combined consumption of two months is within the eligibility of the slab rates. </div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
Case 4: where one of the months consumption is less than flat rate slab and the second month consumption is exceeding the flat rates and also combined two months consumption also exceeds flat rates units. </div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
As can be seen from the above, the bill in case of 1, and 2 is just the same whether it is raised on monthly basis or bimonthly basis. In the case of 3, the consumer is at advantage as the bimonthly bill is less than two single month billing. The consumer in case of 4 is at financial loss if the combined two months consumption exceeds the flat rate slab. Another situation could be where the individual monthly consumption also exceeds the flat rate consumption and this category of the consumer would not be affected at all and bill would be exactly same whether charged on monthly basis or bimonthly basis. In case of 3, the DISCOMs are at financial loss and in case of 4, the consumers are at financial loss. In that case for such category of consumers, the monthly billing would find acceptance. However, if the State Electricity Regulatory Commission feels to remove flat rate ceiling/ slab, then the bimonthly billing would be more acceptable with practically no consumer feeling of paying more than actual. </div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
With sufficiency in generation capacity of electricity now, the State Electricity Regulatory Commissions may consider of removing slab rate system of lower rates for less consumption and higher rates as the consumption goes up. The general and traditional practices of marketing always involves reducing the prices with increasing the quantity. of this post is of the view that such anomalies as in case of 3 and 4 shall always remain unless an alternative form of billing is invented. In the considered opinion keeping in view case No. 3 and 4, there could not be any other solution as 100% consumers can not be satisfied at all the times. Overall DISCOMs are also not always at an advantage of collecting more amount from all the consumers. </div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: red;"><b>Recommendation </b></span></div>
<div style="text-align: justify;">
<span style="color: red;"><b><br /></b></span></div>
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The correctness of the meter reading is utmost important for consumer confidence. There could be enormous burden on the consumer if the bimonthly reading has an error of even a single unit. A single unit recorded in the case 1 in the bimonthly billing cycle could deceive the consumer by more than Rs. 1500/- and such difference could encourage to deceptive trade practices of the DISCOMs. There is a strong need to dissuade the DISCOMs to record wrong readings willfully. There is a need of having such mechanism in place including penalties onto the DISCOM and/ or the meter reader as another channel for corrupt practices could also emerge. The consumer may be immediately informed instantaneously through SMS in an auto mode of the recording of the meter reading. Consumer on receipt of the SMS will be at liberty to cross verify in case the consumer is interested. If found manipulated or otherwise even in a single instance of complaint, the action may be penal action need to be taken against the meter readers and the penalty need to be paid to the complainant consumer. </div>
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Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-27929045962872123992020-06-09T16:35:00.000+05:302020-06-09T17:40:57.415+05:30Trust Based Meter Reading by Haryana DISCOMs like DHBVN and UHBVN- How much accurate electricity billing<div dir="ltr" style="text-align: left;" trbidi="on">
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All the electricity DISCOMs, also called as Licensees, across the country have been mandated to adhere to the rules and regulations as laid down by their State Electricity Regulatory Commissions. Some of the major problems being encountered by any electricity consumer could be w.r.t the Electricity Billing like:</div>
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1. Incorrect Billing due to incorrect meter reading or raising the bills on an average basis. </div>
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2. Non-receipt of bills or delayed receipt of bills</div>
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" 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The present article is being disseminated for the consumers of Haryana to create awareness among them, thereby enabling them to assert their rights and discharge their responsibilities . The scope of the present article has been kept limited to only billing issues. The electricity in Haryana is being distributed to the consumers by two State run PSUs namely:</div>
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1. Dakshin Haryana Bijli Vitran Nigam (DHBVN) and </div>
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2. Uttar Haryana Bijli Vitran Nigam (UHBVN) </div>
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Both distribution companies are required to adhere to the rules and regulations as laid by Haryana Electricity Regulatory Commission (HERC) as per provisions of Electricity Act, 2003. </div>
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<span style="color: red;"><b>Electricity Billing</b></span></div>
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The consumer shall be informed, at the time of releasing the connection, the periodicity of billing for his service, date in the calendar month when his meter will be read, bill issue date in the calendar month and due date for payment in the calendar month. It shall be obligatory on the part of licensee to take meter reading of a consumer within four days of the prescribed date.</div>
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(a) The bill issue date shall be the date of meter reading for spot billing system and in other cases it shall be within one week from the date of the meter reading.</div>
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(b) The bill shall be served to a consumer immediately after the meter reading in case of spot billing system and in other cases within a period of one week from the bill issue date.</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMUOzaUZ5GzG-O83YmVJEJARvBnVciFFQjnT_zbXY28RtUxhIOyqZ9tHFGViNKEr1DwRLbxuF0vghxgObbipYGfwyWOKTSw0rkNjx0dLyMG0cAhDwnbi_ZRd_G9IMW0KNc_I_oWTaOTZDp/s1600/Meter+Reading.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em; text-align: justify;"><img border="0" data-original-height="1600" data-original-width="1200" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMUOzaUZ5GzG-O83YmVJEJARvBnVciFFQjnT_zbXY28RtUxhIOyqZ9tHFGViNKEr1DwRLbxuF0vghxgObbipYGfwyWOKTSw0rkNjx0dLyMG0cAhDwnbi_ZRd_G9IMW0KNc_I_oWTaOTZDp/s200/Meter+Reading.jpg" width="150" /></a>If any consumer contests that he did not receive the bill within a period of one week from the bill issue date, the burden of proving that the bill was delivered during the said period of one week shall be on the licensee. In case the licensee cannot discharge this burden, the payment period shall start from the date the consumer contests that he received the bill.</div>
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The consumers are required to keep security deposits with the DISCOM equivalent to two billing cycles on average basis. The licensee shall pay interest to the consumer at the Bank rate or more as specified by the Commission payable annually on the consumer’s security deposit. The interest accrued during the year shall be adjusted in the consumer’s bill for the first billing cycle of the ensuing financial year. The Bank rate shall be calculated by taking average of the Bank rate as on first day and last day of the financial year for which the interest has to be paid.</div>
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Following articles on unethical business practices by DISCOMs like DHBVN have earlier been published in this blog, the links of which are given below:</div>
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1. <span style="color: blue; text-align: justify;">Are Electricity Companies in Haryana like DHBVN adapting to unethical business practices?</span></div>
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<a href="https://skvirmani-jagograhak.blogspot.com/2016/02/are-electricity-companies-in-haryana.html">https://skvirmani-jagograhak.blogspot.com/2016/02/are-electricity-companies-in-haryana.html</a></div>
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2. <b style="text-align: justify;"><span style="font-size: 12pt; line-height: 18.4px;"><span style="color: #660000;">Corona pandemic in India vs unfair business practices of Dakshin Haryana Bijli Vitran Nigam (DHBVN) a State run DISCOM PSU under Govt. of Haryana for generating inflated bills and pressurising/ misleading the consumers to pay the bills much prior to the due date of payment during lockdown</span></span></b></div>
<b style="text-align: justify;"><span style="font-size: 12pt; line-height: 18.4px;"><span style="color: #660000;"><a href="https://skvirmani-jagograhak.blogspot.com/2020/05/corona-pandemic-in-india-vs-unfair.html">https://skvirmani-jagograhak.blogspot.com/2020/05/corona-pandemic-in-india-vs-unfair.html</a></span></span></b><br />
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<span style="text-align: justify;"><span style="font-size: 12pt; line-height: 18.4px;">Subsequently, Govt of Haryana has approved implementation of "Trust Reading" by the Electricity DISCOMs to address the issue regarding inflated bills being faced by consumers due to wrong meter reading or bills being raised on an average basis due to inability of taking meter readings by DHBVN meter readers. The meter reading and bill generation in Haryana has been entrusted to outsourced agencies. The Trust Reading concept has been introduced for Domestic Consumers, Non-Domestic Consumers and LT Industrial Consumers up to sanctioned load of 20 KW. The submission of meter reading by a consumer is not the norm, since the prime responsibility of meter reading lies with the licensee/DISCOM. The facility is to be used if you have reasons to believe that the meter reading recorded in the bill is incorrect. It has been observed that in order to have unethical business practices, the licensee may show 'less then actual' reading in order to raise the bill on MMC basis so that those units are also paid in the next billing cycle despite those being already paid on MMC basis. Therefore, consumers are advised to report even such cases where the meter reading has been shown to be 'less than actual' reading otherwise the consumer may face significant financial loss, if not reported.<b> </b></span></span><br />
<b style="text-align: justify;"><span style="font-size: 12pt; line-height: 18.4px;"><br /></span></b><span style="background-color: white; color: red; font-family: inherit; font-weight: bold; text-align: justify;">Instructions for
Consumers for Trust Reading </span><span style="background-color: white; color: #444444; font-family: inherit; font-weight: bold; text-align: justify;">(Source:</span><span style="background-color: white; color: red; font-family: inherit; font-weight: bold; text-align: justify;"> </span><a href="http://dhbvn.org.in/web/portal/home">http://dhbvn.org.in/web/portal/home</a><span style="background-color: white; color: red; font-family: inherit; font-weight: bold; text-align: justify;">)</span><br />
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<span style="text-align: justify;"><span style="line-height: 18.4px;"><span style="color: black;"><span style="font-family: inherit;">i. Haryana power
distribution utilities have introduced the facility of Trust reading for the
consumers. The consumer can use the facility to provide meter reading on his own and in case meter reading recorded in the bill is incorrect.<o:p></o:p></span></span></span></span></div>
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<span style="text-align: justify;"><span style="line-height: 18.4px;"><span style="color: black;"><span style="font-family: inherit;">ii. The facility is
for consumers of domestic, non-domestic and LT industrial categories (having
load up to 20 KW) having 10 digits account numbers (refer Know Your Account on
next page).<o:p></o:p></span></span></span></span></div>
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<span style="text-align: justify;"><span style="line-height: 18.4px;"><span style="color: black;"><span style="font-family: inherit;">iii. The user should
be careful while taking meter reading of the meter and entering of meter
reading on this application.<o:p></o:p></span></span></span></span></div>
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<span style="text-align: justify;"><span style="line-height: 18.4px;"><span style="color: black;"><span style="font-family: inherit;">iv. Uploading of
meter picture showing current meter reading is mandatory. Please upload good
quality picture of meter showing meter reading clearly readable.<o:p></o:p></span></span></span></span></div>
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<span style="text-align: justify;"><span style="line-height: 18.4px;"><span style="color: black;"><span style="font-family: inherit;">v. In case the trust
reading entered by the consumer is found mala fide, the facility of trust
reading will be withdrawn.<o:p></o:p></span></span></span></span></div>
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<span style="text-align: justify;"><span style="line-height: 18.4px;"><span style="color: black;"><span style="font-family: inherit;">vi. The status of the case will be notified through the SMS on given
mobile number. Bill payment alert will be sent on registered mobile number
only.</span><span style="font-family: "arial" , sans-serif; font-size: 12.5pt; font-weight: bold;"><o:p></o:p></span></span></span></span></div>
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<b style="text-align: justify;"><span style="font-size: 12pt; line-height: 18.4px;"><img alt="" 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O8qXQ9lSpdE0+bNUP2ZGfR10d8l8HLBlpnuxfkqnJ/u2TVUuxzwEmy5iwCsFKGs5Mh9KD5yP4p9dACFPmZIcsxxlB57BJVG7UbdoQtx5+B30frhLqhbi/nDihRE3hxUwrIRwnJkM4qYoMsqYEb18oGXhS8/gBG6MmfKZAAsQ/q0yKiSKQvSZ82DDHlKIFOxWshY7i6krvAQFZTOCC7391HEjL9LIUaWFOxH8Xbyd12vjPWgWtbDhBlT1GSYsdUzyNXiaQM4BqKoggmqpHalqdvXeMLS1OlrwCsjQ5Hyf2lZtiZPsdWiA12CNoUkU3J/TqvIuH4h/ygQU+tLQZhCkk5Ykq0lGXIViCXjfZE3zA9gBsR8oUgCmB28UKP34k1aL17veXjPw6sD/9A6QAWBrQaLlq2GsgSvBzo+jsJPUe3q7vJ0Cb4scLnGIX0Wo+B7O/0qVzzwInAJumwpxekyH6nsR4mPD6LIJ0dQeOxJFB1/GhXGH0W9kRvQ8uUJaNl1IOo3vxMVypRE4Tw5kCtLRmTPnAHZsmahysVQI8ErZ46cftVL4KUitStz5symZBKAsWRInx7p0qZG2tSpkC5NBNJnoDKWPS+yFCyHLKWaIEP5e5kBnkoSPUUh5V2JXNnCMympnsFMFGrULmaIV7b462Hqdlo3OuAleEtNsCpAiBJoWd+WVKycbO0ohStn88HI3HAAchPM8tCAn4rpJwRfAq909IHZlo+ZuE6BNs8ZUFN/kBEEMUGbgEwhQwtf9hj29+2MTeiR+zJjlxIWxpaYRnmjPyw5TfrJ2FJSyXnlBwsSgBX3zPVJqjInpf9Y3rkkrRed9zy85/HPqQOdEVH6bpQpXwmVypXGQwNeQbo+S6h2ucDLBVtBDDGa0ptjzs/yykYDVxa6ShqVy1G6BF0CLpXShC6n7EdZwle5j1UIYhyXHHUIxcccQ6lxJ1Fx/DHU+HgH6r8xG42ffB317u2ISlWro2Th/MibNSOyZUxHZSujAS0Bl1W+svpCj4IvC14aZ8yYERkIXOkNhKVBmohUpqRLmxYZqIhlzlUY2YpWQ+ZSLZC2XDukqdSRcNPFATHlDyvN1BV/KYgp95UvzKg8WL8rzOhAlxQvFRNCbO0DJkKNwEiKljxdOQhf2ZsNMkAlv5daQAp6BGVqBWnVLc3LQUDTOkpRISCzrSS1H4UyZeC3IUN/R93c7mbgFQ+2uH6ivwmLzv59x5FJ30BYJwNhnuLl/VXtwadXB7w64NWBpFMHCBVZy7RAuXLlGO6rjjbPjkdITxrrbYgxELoEXK4S2n8Zin24h/Al2IoDLgNdLtgqTdgSZKmUdZVynxxAeV/RdDlCWFl6wkqPO4Ey40+iwrijqDpiKxq8MhWNuz2N2k1bolTxYsiXPQuyC8IypDchRile8nwZ3xenLXwJvCx8+QEsXTqkSUMISx2BiFQpDIiljohA2gxUynIURM7i1ZGzQmtkqvIgUldmC7uKbEVYjkrTX5DI1XQTZMGrIkOkBppuR+HSuvGBy/xmMtV09foav5ZCjlaNymjUq2dNy0aZ6BWGVOvGUCpZKWv1JpQ9a4BM0CTFK5WZN8SEHgU/Wl/qmBQvKWGCLxn3pZRpWaZGAwzcad+CMO03UaC6EWxdt0yGfFexqhjXs4MXavRevEnnxes9C+9ZeHXgH1sHgtk/Y4HyDVCuTGm0bdMGVZ5hwtTuhKvA8KJb6TLgRTh7kuWJhcj5xmaU+YTKFZUtW9wKl6DLDVt22oCWYEvgNeoAKvjLQU4fRMXRh1B+zGGUG3ccZSZGotzkKFQddxAN3lmGRv3eQa27H0aZSlVRiN0R5cxEAEsbQW9XGmSkwpUxoxNutOBl4csoXwSvtFS8VARgqVOnRgSVsFQpUyBleBhSpghDav7OmDkbchQshTxlGyJbpXuQvvIjSEmPVShBLNiCmNSw/6Ii5oCX4+8KZ/Z3B6JuB7wShq4ggpf2JXiyypNCdsrjJVgSjGl+DqpeualmCaqUZkJhxowN+zthRkJT+vrOPBN6pAFekCbFyzHrK+z4pFHCpKRlbTzQ31pSCpnUsHQENNtK0gKYjmunEx67AMvn/bKK2vXw1dtyl5fH658j43shG+9Ze3XAqwNJtQ44/q7i5WuiIsOMD3ftjZz9CVPyd/Vy+boEXYItO6a3y0CXwIvzw59aYYz1pahwxQ8tUuFKALrcwGWgi+AVCF0OeAm+DqISS2WNxx6mH+w4Kkw8jUqEsGoTj6H28I2o+9IUVHvsWVRsche7PCqNvMz5lSVNKqRPnZIerzQmzGjBy6pebvAy6hcBLIKqly0pU6RAeFgowkOTIQXHadOlRdZc+ZC9cHnkKFUfOSu3Q5ZqjyBttceNyTtIZn0blvwDQcyfv4v+LqVWuD1/1w2gS+DFEswEplbtEvAImJRiwsKPWjDmpcoVXuMJpKNyJU+YYCvEt50FLalhUrBkxBe4Cazk9VJrR+1LypaWyzNWkPvIwf3mYohSPrKU3LcFLEGYirONAIzLrHr1G8eWvDzFy/sL+x/7F7b3EU6qH2HvvP55dVP+rnYoW6EKalUpj/v7v4Hw3kupdvlaLiakcrmhq+8ShA1cZlSvtC9tRDFfy8ZShK3SrnBiggqXX+Vy1C03aAm2pHZVGnMIlRMoVQhgKpXHHUPliadQeXIkqkwhiE04jFofrEXtp4aj6r2PoVTFasiXKzuypKW5PlUY0lLFEoilo+KVLh2N9zbkqLCjX/mKg69UqVIhZcqUSJEiHGGhoQhLnowwlhwpwkO5flqmrmAOsuKVkb9iC+Sq0R6Za3ZBRFWmaqjA0KS6NvoDQEz5u5Q0NbwCE4oaf5cDTNeHDwNVsADo8oGWUboCpk3IT3DEYlslGvDhb4GUvGDyb6UkSCmMKAVMCpfCkvlpwpdy5WwruOpllgm+tF4qn3ImsBJQCbS0zMKW0lU40CXYesK0jszV4hmTN0zHFnSZVoy/Ebq0vR088PLAywMvrw54dcCrA395HchSthUqV6qIhvVqo87AMYQuGuutryseeFHdckMX1a4UTy3DxD3nMfvARXSdfwxNJh+hgX4/Cn/AxKqEMKldVvFyq1zydDkKV8LQVSkR6LLAZcdVCV/VxtlyBFUnHEcVQljV6bGoNi0atUfvQp2Xp6H6o4NQpl4L5C9Sgi0k6fmKCEeaFKHG3yVvl1W8FHJ0wo4OfAm84uCLClh4OMErDKGEsOSEsOTJQhCaPMSEJtMxvJmrQDEULFsHBardjWzVHkL6qo8htQUxY9TnHze3FZqUsd6XOJX5u0waCUET1SZTAgDqehjzwVfgegG/Q6wq5YMvC10WxJzfjgolGJJXS14vhR2NYkW4klJmAS0Zz0+qWEFCmXxedn8RtXuzayIa95sOZp+NTjhRsOVWtKSgFWz7nGPQ5/4V+pSR373O7U574OW9aP/yF+0/7696T8nxnrlXBxKsA8zfVbBCI1SuWN5071No4GyCFwFL4HUj6KLSFdSX4EW1q+e8o1h16nN88f2/8eWPv2LH+W/w4c6L+NccmuOpet3BRKrF2LVQSebyKvuxY6S/IXQloHBJ9XLDloCrqh+4BF5HTKnOcXXOrz6e4wnHUH3yKVSfHoPqM86g1qTjqD1iM2o+MxaVOvTBHVXrIjez5GdkODIiNASpGE6Ux8uGGi10XQdehK8wwpctbggLCQ5C8pAgpKJCliFTZuQuUBRFytdFoep3I2/tTshauztSCcSUuqKMr7XkDcKSTv4uR/EKk7/LD109CV4qiQBYAFglpHIFzrNwdLOx1DGBT0TtPk5LR05L5RKQCcTkCVMLSAGXwCsj83uFykfGksHA2HPOvADgkqoleHPM+wQz/ta2Bds+T/VroIE3HSM7oU3G/duBLw+8PPDywMurA14d8OpAEqgDTDzJ7N+lKtVG1UoVcG/HbsjSjz6uXj4vl/VzydslL5ct/QRdLP0YktQ01wsbtBwrTl7BL//5D7ac+xrnvv4JUw5dQfelURi191N0XxaN+hOPGPgqQ/hSWLE8iw0vysPlVrmquOArELjiFK444BJ4GdgScLHUiFeOogYhrObkE6g59TRqEsJqEsZqjzuAmm8tQpXur6Bk43bIRzUsM435qalkpUgebHxdKWW2Z6jRFqN4SfUKgC9BmADMgbDkSBYSgpCQYAQHBSE0WTCVtZSms+8CxcujSOUmKFz7AeSv3xWZa7OvxMoMEcqon0BY0vq7wuXvUsvKeOAl6CJ8EWhCqFSpq59gQtFvBTJ1I3Qz6LLL5QkTgJniUsnSM/wob5dUrQKthxgPlwk18hwFSoKm/ExfIaN9YPhQv9P5wExpLBTWVGtIB7wUynzCKGpSwxTm1P4yM8Qplc2driIhIPPAy3vhJoEXrvfXf4J//Xt106ub/6g64Pi7Klaphro1q6Ft75cRqvxdbuDq7QIugZcBLgtdBK/+LE8uQeE3NuASYWtd5FWUYUqJRgw5Npx0BItPfWG+eT//+h+c/eonjNh1CbUJRYKu0gSwEgxFlmf6iEAflx+2qF4lqm75IMsCVw0mYbWl5oSjcJda/F1rorscR60pp1Fr5hnUnn0WdaaeMib9qoM+RtkH+qBwtUbImTsv0tMXloIKVphKaHIn1HgT8HIDWPLkhLBkyQhhIQbCklERC+d+0tNblitvQRQpUw2FK7dAgZoPoGAj5tWqzbCb+mCUP6xkJ6jFqfF3MX9XiDt/FwFM0JOiBpUmmtrTcbt0DOOl5nQKGtUFYUEqfhDzqWM3UcK0TwtXtzuWT8uknKBnKy2VKRW1jLT+LYGU1CyFKWXUTwiQsjIbfkEmYtV66sZIkKbQo5QwrS/vV175w7jfFEzmakKdZn/XhyLdIUwPvP5RLzYPcDzA8eqAVweSaB2gwpKjXEtUq1oFLZo2Qt2nRhO6AsDLqlyJQZcPvDrNOmS+bQOXHEfqF9azi6ADqEOju2Ar9sufMGB1LJadvmbWmXToslG6Xtt8Hh8SxBpPOepruXgIpT+hCkZ/lxu84hQuXzgxALgchet60BJ4xcHWMU5fX2qrVeQkliknUWdGNOoSwurNikW9yVz3/TWoMmAkSrXuiLwlyiFT+gxIKU8XVazkVLNCCVSCLBtydKteVvkSeAUWgZiUsCAWhSbD6BFTMtecufOheLnqKFPnbpRq0hkFmxCkKnc2GevDKjj+ruQMLaZiyoZ0tXohUx0qPnV7IxNLxjpxJQN/p+Nv+anCaxLCCCwGwrid1DEDYwbIqJgFgFiy21C9BGYOVMUfm7CiIMwUB7CkZknlkjE/U0P18Xg9eKUkSFnjvkBLxn3Bl0KWCmVqe4FWduUU477lIVO2fMdDFrc/AZdCkVLDpITp2HbwzPUegHnqglcHvDrg1YH/ch2gj0heogTus9SUopUbo3rVyrir3X0oLn9XL4KXzdHlNtK7lS7Blr+wRSOnp++/iH//+n+oPmI7ggeuQNEP96L3ihj8ytDj9CNXkOPd3VTBjuKbn+UB+xZNphwjkP2Iz+kLazX9uFHA6lCR6rIk2vwWeFUae8jXslF+Lnm3EgonKowYH7rigCsOtAxgCbJ88GVgi8BVJ145zt8sDEnWYUiy7swY1J1zDvVmxqLumL2o8coclH9kMApXb4JsufMzz1eEUcKSC8QIUKGELKt23Qi8rAomAHOHJA2IcV8p2WIyC7Pvt7v/Qdzd602EsQuciKpdkbYmYYvKVlYCV5a6hC6OM9Wmb6oWc2nVJIypEMjMmOul5/L0hLA0BDAlOQ0jhIUwT1eQCsElPoQ5iljwbYBXQtBl1a2EwErzpFKpdWTgcgeWHJDKQmBKVkXg9oTTVRFDl2oNmYEJWAVa6hNS4CXTfX7+lp/MrW5pWv1IqkWlB14J/MdP6GXgzUuifx17zy/Bj5dXX736muTqQFmCli3laMjW9HX/fzsjjP0zlq9WDzWrEbwe7Y0MNMsHPcEi8LLQ5QeugPDiAAKXCn1emV5Yg/Nf/Yj9F79G5umSmvkAACAASURBVJfWEcSWI9sbWzDh4GUjNGyn2b7PimhM9P0esftTPLo4kqD2HyyP/NKEGRVufHRRFL4jmI3Z9xkVsUPGPN982gnUJ7CVNyqYBS8XaCl86Fe2EgathOCqLgHLlMkcJ1qOOcumnELdGTGoN+c86qtM4TbDVqPq4LEoeV8v5K9QG5myZKMaFoxkUrF8Slag0hX424CX4MtVFJIUgKnUrF4F/V4dhYyEK6lbWQhRWTgWcGUUbNXogTQEstRVHzfjNNW6wV9qsB9GLSeIpeG6aQliaamCpWZJRRAzEMZwX3A8EJMi1tOEKaUSOYqVVa7ixr8FuCxoCYq0b/vbjjVPSlghGukFTFKxBGACLSlcAi/lE1PoMRVN/YI3q44F+rsU3szNjr/l/dI16Bh28BSv614E3gv8+pfjP+ielOyIoKIPxpUSjyTwsfgH3Q/v/4f3/H9rHSjL/yflCFvlCV0qiYBX6rL3okr1WmhYuzoa93wVyZ4kSLmhK9Hwog+6BF59l6LNxL3muzZi+xkEM5Fq0MDlyPTyeuy68DW++/f/GWXrP1S+BFoLTnyBujTZD999yWzz4qZzposggdXIPZ+aeU+vO0vV6wQ2xH6NL374xYQrx+y/jEYEHilflamGVWA2+yqcNmpXQAhRqpYbtvyQdQuwVe86CDtB+FI5zvAjC0OS9aZHoT5Dkg3mnkeDWWdQb8Ih1Bq6DBW7v4miDe9B9nxFEEFDviBMIUWVkGBCGQHLDV9u4LLTAi8LX23btsWjTw830CWly4QWfeCVoWYPpBV0VXnclLTVuiIDuzbKwJBkOmbWT6vpyl2QnjCWVgCmQkVMICYAU1GrxBSEsFCqYcmkhhkQkyrGVoqcDlXhtL8QYiyMXQ9f18OUhapbHSvUmIFmeoGWfFwKK8oPprCjlikbvjxe2p9CiYIwB67ijq1zVcffyi2Wuo6UMA+8En6R6oNb/OHfWPhxLt0p4f3+1pdWUt5OMJLYvdIy3cu/4/3gOaeu1h1F73ya5RkUa83keXX7xD1XXdMdrCNFOnD80N/zGpNyvfLOLa6u/S/ci1sBL6YwyFa+NWrWqIFmjRuiwpOfUOVaHtdy0Xi7pHL5lC5/aJFhRgEX4coU9tPYd8kJAtK/cc/U/VzG+YSvaiN34JuffsGqqC/RgIrVrgvf4LPvfkaTqcfo3zqE3Re/xdc//Yq7Z58ynq6a4w9j36Xv8Om3P6PVjBNsEfm5gbBlkdewKvpLMz358OfovjwGc49fxbMbz+GuOaeMgb7SWMIYIaxmPODyhQ0FW9fBlHueBasThKrfUKaeRH0DYmfQYN5FNJgdi/pjdqPGC1NRimpY3soNkCFXAeb5CveDmBQxhRgtbAWOgwlpak05YNAQ1OzwEjPjd0f66k4RcGUgQGUUQBGqUlfpYkoaql5pCWEZCF0ZKnVm10ZdkIH9OmbUb6pfRgnT2Adg8oAJvtKwpK7Tx6hI4QQwC2HJqRqFmpIAgBFuHJiy3i77+/eNjRomUKIqJtVKwGVChfxtWzda0NJYalhqGvjl/7KhRqOccZlaPoZX5zVwW52rHTzFy/eCS1mlGysSjXK3WbRNBla+0ArKDvw3UkJKESJ+IyBFVOnOa2YlTOBepeJ9DNYLtxhVIwFKKULY3+UjQmh88OnR+Ozq17j8xde4cu0b9Hx9atx9Imxmr/8kqj/0GvI2GYggQebf5dq88/Se1V9VB8pS7ZLylcDx5e8qVqUZatdkp9j33Ie8/WcSsghNgioDWXYc4OdyQ5fgi5CV/oW1qDh8OzIozDiIihfnPbXilPnWvbn1AoqO2G/CjD9Q/bqXsHT3rJO4Sm/XHsKXjPHKUK/5UsfWxXxpQoxzj39h/GE9lkezr8ZDeG3LBQNbfVbF4uBn39MbRiWMrSg3nPka7++8hEfpDWs0ld4sn6pVh7BlpuNBlwNZgYBVn9v9YWXaaaphhLD5F9Fw3nk0JJjVYZdGMukXb/0YcpaojDTpMxqDvjXYu8HLql2FCxXEy0M/Qp7GbB1oAItgRYUrXXUqWFS3NFaYUdOaL/AycGWnCWFpVARkXEfrank6wld6fjczELjkAYsDsD4GwiIIYSlZUlANC2cJVRGQuSEsQAm7VUXrdtazECaQ0nbGbE9vlwz2Cjvmav40Ct31PLI2GUT1q5/TepLzncz4TO5KtUwpL+wxPfCyLwGqGMkog789YQWORF7AoVPnb6scPn0Bq7cfNfCV5CFDio2AqFB7E0pLUbmrA4z2XtxsLEWISffGLdiS6L3acywWq3ccw7Apq9Gk67sELx7z7wAogmZC4lDWA/fQfhBbWEnd43XcN/BjHD59Ht98/yOOR19Cs+7v/b3A8mbP11ueIBwkBAzevD/ij0z6u8p0QIWabMnINBJ3PswPsvpnHLwKQUNYnl7plEEcK3T4lE/dsiqXAS4Husxy/e5HUNP6T3N77qf26N34YNtZtJlxzIQSxx34zPz37kwfV6dFkfi///sP5jPsWIopJUp+fBBvbrtolg/luCz9Xb1ozP+F68Rc+wkPLohEmVEKLTr5uNTi8K1tTqhSqtllQtxlglivFbGm5aIUrtoEsKrjqa6x1JjoGOYtcAVCVgP6yOKXk/z9W4pvP1OPE+RYuI/6M6PQYM5ZQtgFNJxFn9jYfajx6lyU7fQsCtRojnQZMl6nfsnf1bhxI/R95SOKEswAT1iSwqWxUb409hUBWDqClZSvtIQs/bbL5AOLX2TO7+WY8gldCl1mZMnAYiCM4UwZ8VOrSAXzQVg4xyphhLAwpXUwRn36xHzhSI0t4Py3xhbEtH/BlfJ4yUCv8KOUL3VBlJkeMRnt8zMVhbLpKzWGQqJa3w6e4sWPbWZS94ETZ+09ue3xXsJGWEUmnhNkJNWPF6EpOVW54m2HoMPTYzBm3mZMXbodWes9eevwUPIR5G7SHxcuO5L7zW7Ujz/9G+9NXo1Ulbsl7XujZ8b7E8aOX+ev3ee/LClelR54xUBqUYYdL135yr9ME5OXbEeI/pIX0CbV5+6dl/dskmwd6Ix05e5Fjdr12E1QLdTt+hKCB61GkBSrV9ezbHAKfVpBVLOCnluDoGdZnhGUCawIY1K2bBlM4FLRMhWt54O2DK9uMv0t9qVSdfjy9waoWtK/deHrn41i9TCh6iGWyC9+wLUffkW7OacNeKlVo2DM5v+6b14k+2FUeohjVMSO4uO9jnH/ja2XGHI8jafWnkOb2afZIpH5uQhdjyyOwbSjV/HyZmbQnx+JWoIxFgeoqHD5Yeu3ANatbhMHdPUVkpx2Kg7E6A9rRCCr1v0lRIQnN74uKV9SvDTu9OhjaNn1daRViJHhQcGUIEzgZFoympCjwo70elHJSsXwoooNPQrAMjIkKSO+ShZ+a+20xoIudxGAGQgjfKVjVCUNxwbACGEWwFK4AYzzDYRRCQszhfAlAPsvQJjAKbDY1pPK55WOnq5sVL4ystWjWj4WYpgxH4FMyVxT0RvmgZf7RVSio/H0xF5wYvnuL6uMmLcyjJ67yYGXpPwBpupU85HXcfbSF/5LWrntyO0BY4mHUaXDq/iBQHU7Qw+F66Qaue97Uptm2FUQuv/4Gf+lHYu6iJwN+xnwatLtXf98OzFo2BwHKJPyc09q99k7n6T9/+DPfD5UmXNVbI06tWujZbOmKNVnFJUuAtYrBK03NyLo7c0IGrqV4y0cb0GIxq/zXSsge5nlRReMSSGzQKaxKYS4ISzPrEYwgU19NlahD0ter0ZMI6Fkqc/QQP/pd//G9wwv/vjL/+H/+M4fztaODWigf2otzfUzT6A0la/XtjpK2MKT10y+LYGXQooHGG6U2nU/oaoKE6dK2RJYSdUSeI3Y44DZj0xx8RmPM+PYVbSdG4l6CitSiaopEOO6DacTolg0/qNLwqpZHIw1mHuO3ReNMn1GWuCSv0vJVbs/ORglWg82aSIsbEm9Mh4vgZiULhZHEethph21yxeKJIxZdUzbWaXLD18y6wcWC18cm1Ak4UqJWR0I68MwnyCMiUsJYBbCFI4M53z5w8IJQU75fRAWCFk3+i0/mDX6a70IKnKZGJLMSYN+AZrvCzDkmJktJO3gKV78aKar0RMNHhuKFj2GobkKQ0j60C7b7CTjszfrZCz/quk7As26veesx3Vb9HwfRWjGNmqXwlX6CCf0IdY8+Z3sMrueGSci27v3p+mEXop2v+59B66ndWgG7/ziBHspZvzGOMryCgPacwncLvA3jeUd6IFyD199+z3Vs014e+IKfDJnA3YejkYgsG4/FGVClAkqgvbYOn8pholdZ+C5mOsOuKd2HbtPje28wLHZ3nVM3odSdz9n/F32+tYwZGq8e1wmAFu+5RB+/vcvBjynUO3KKuO9zlv7TuyYgccJPI/A32b9m11XInUhcF/e78Sfv3dv/vJ7I3/XHdWaoV6dWmjb7l5k7z+LChWhyYQa1yD0tY3I9/FONJt7EE9uPGlKvTmHkfnjPQh6bweBjFD2lg/GBGJSxZ53wZjUMVM4j+Osb241CVErEbhkrLctE++bdxrv7riESYeuGNiS36v9/NNUvn7BerZobDXzJB5maPJbppjYffE7pnE4wVaMx9BhAdNOENi2Mx9YY0KU8m4JuBRC1Lgh1awt574xOcOe2XgeU6l86U/5Jae/MopXaypkw3Z/hj5rzqLRjFPM2XUSNbgPAZh+/+4ynftgSQjkBGMG9jRm6LF8e/qnmBXf+rwUZix+RzF0G/QG33NMAcEwYgaCloWn+BDmgJgAy0KXXZ6JsCWVTGpYOpbr90MljFDlBjE77ShhTMxKyNK0CUUSrtKypOY2SkmhFpFWCbOeMANknJ9Cpng/iFGtogqWWKZ6Gzq8EVzdzjILYtpG/TpmodFeiVbt4IGXXsD64BemEVzeJ5WCD9AY/iAWbjhg75MZz1y52zGMa7ldV2O1dBPAFPZtr7F+a99SevRb+9c8+yF2H0++q8APgc5J5nR7HKU4cK9j9svldr8yymt9+9uua88r73144aOF/uvRX3b3DvgYQXnudc7PGOFvACrmWh7Ba2OW+PehCUGVvGLmPAl3Ctsu3ngw3jqf0aier+lAmtR990T70vnqmnR9Orb9rXt1oxaDun/F2KJQ22lsr9vuw16v3a/Wt/dCYy3Xulquabsv/m7R4338wr9M7TB8BkMeBmi5HZ9RMuYiKtPueZS461mGGGkY1vbap87X/+y5b22ja9WzsM9Dx3HXC/c5aVrP256L6gOVWHOe7uvSOavovgVeV+D+vN/xn7t3P5LY/eiMFGXbo0rtRmhQpyYatmf3NOybMaTPUhR7eTUem7ITozYfxfIjUdgacw6bz57HurMXsDj6AkYeOYfeW6NQfcExpJ9wEEEf70XQcL6bh213FDKpYq9sYMiSytkL/D+sQiALe3EdfV77jZHe9qmocYUx7Dpo9GFUZGoIFYGX0kC8v+tT/EAVTKkkrv34i3ktvL39EpUsdnpN8HqT0xpGMtwodUtAJugS1NTldIdF0bhCz9fRz38w8+4jqH3B/UTRLyao6sOwpEBsceRXqMttBqw7j9e3f4q286IIRQ54NQ4AMP2+UbkZrGm/TvEpazMi0WDCARSoWNvpSsiXyyuYiVhbtmqFDv3eMSFGQZeBKqpbgigVqVyOd0u+LyfcaJUvrS/IckCMYUpfSNIY7I3ZXoZ8Rw1T60gLaha67FieMhX9tiFJZceXEmYM+YQwo4QJwqiAWQizapgfwgyIqXufODXMQJgrJHk7YHU761olTDBmBw+8Enoh88OpNALHY5z/WPZmvfQJjZ/62AaqMlz/jjZD0G/oTAx4bxYGvDsLFe57yXx0s7EV3IPPjMaH09dhzpq9aEq1LCNpvftrU8y6Tw2bjfuf+sT4i/wfU36E01KFe+zFiRjI/Q18bzYeHjLWCQvqg8sPvc7vvoGfGBP77FV7MG/tXnw0a73Zl1paGhgklBRt/TT6Dp3Bc5uBXYdj7KUY5UbrP/n2dHMeOh+da4KqlO4RjxvC1opzVu/x70MTU+gTM60YBRsqBI0hH86Lt87FK18iT5MBDiRpXwIV7qvSAy/jKV7bqDkbMY/3RspZrzemokirwc46gXAhyOL9L972WZ73DOOxmkdP1siZ63F3v5FGnSrccrB5Drpv3V+djAy81/5r4nHTVOuBe7iuFLpZBOmJi7ah95vTkatBX/RiSNQ9aL4BZx63wr9ewpNvTUc37rMH71XVB1919stnVfuRN8xz0rPv/eY0Phv6Dej5a/vkcLw7aRVm855NXLwNHZ8bR3WVz8YCm617gizOK3nXc+bcx7Pxwlzejw+mrUXbPsP5weyEQi0God87MzGQ9eUxKpdSaf3XZffjjZMYXLCue88k4XvAd2jqUnehUuWqqFerBlr3HYr2n2zHmNX7Ge4/iYvnonHhfAxiz8Tg4OlI7DwdjcPRsXwnx+L02TOIPHcGB/l76pFYdN0ShdJLTyH1zGMIGk8QG7UPQSMFYlTF3qIq9vpmhic3Gu9Y7mE7jUdLcKWiPhWVYd5mnbfd+UjRqsZlXZfFYCJTSsxjiPHFzRdMSggZ5uXh2njmG/zEP9S6Lo/1+bYc6BJ41SF4vczwJH35+J7wduLqj6Zc+/FXfLiXoEZAm3j4qnndvEKDfgMC0S6qaQp5PracrRH5u/HM02jCIpiSGlaP3iz9vlHRNv7ig7TEYMwA2Gwa7d9diqzZc5mEq9bflYL9QHbv9SQadnrFgI/fVE/1yihXap1IgBJISdESYPkhi78NeHGeSazKXF4RTCuhBKuab+CMIGZgTb/dhfMthCkLvtbRfuUT03wT5lSoU9NSwfh+T8ffafjNS2M8YQ6AJQhhgi+CWgqqYKYIwnwqmFXCbgeobmldu3+fP8x+XzzwSujFWNwJO335zff2PpnYv1INJOhVovrU5aVJ/nU1IZhq/Pg72H00Nt78h54Zg7qd3oqnrMxftw/JlWDQggY/wmXavYDvf/jZv+3GvSedsBfhoQbTGeyg0pTYoBBZtQ4Eg+IPGRBIbD33/LOXriJ/s6euhwJ7fwgYqQktB0+dc29mVDR/WgqBF899wsIt8dbZeSQaqdga0oAZ1ZoCzQdhPNe5TPN6QsOpM5/i/kGjHNXI3hMDdp0MJOlcAwe1Tho5c52BFbtM+8lOoDLnRzWpIuFJ9+ZXvQ0Dhh0MkWqZHX76+RcTTjaQyGsaOnGlXWTGJs2EAJL3RaBkh6+/+wGten2ASYu3s8VUnHpml09bttOk4TD3QveWylhYhcfx3IgFOPdpnP/Orv/LL7/ymtZgJCHZDgdOnjPdcfj3YZ+RN074I+/dl6RzX/T/WWo9/9goVvdB9OzVE6NHj8L2PQdxJjYGl88TuM5GIyYmGtExMThy5AhmL1iEw0ePIzY62l/OcPoc17lIMIuJjcWi6IsYdOQSWm47h5KropB23kkETT3qAzEqYh/uQtC725Dine0oN+koqlK1qkqfVvV40OWY5m3iUwGWWjBWYpF3qzLHJj0Ew4GtZp7ChW9+xjGqWS1nnTKeLbeXSqb5hae/NC0iRx/8HMujv8K/+d5Zw9ClQKglDfj76Q8TiD1AZexBmvCvUlk7dOUHNJ9FeJoRB133LojGCMLak2vP+6GrKQFL5UYQZpclpJBZGGs89wyqDfiQiVZT+A318ndlz5YVA597A4Wb9zfwI+BxjPXO2MBWDdty0YEpAZnN82WN+FrPrMtlJqWESSchWJNaRoO+ig+otJ6BOa6j/RggE2QRulS03KpoFvLMMu4jPfeRluuoyA+mcKRygwnAIjiWJ0yhSBWjihHCUnKewpFxIMZQJBO4GhjzgVKicGWB6jbH9h3ugVdCL2V+pNv0Hs4PdNyH85vvfkQ1qRx6acTbhi8SKiLuMJ6A7T0qHcoHFThI5en0/Ph4s18ZxeSA/Lj798sPeuveH8ZbR+qHVKys9frgEFMaBA6Bvqr3p64xClUgBAVuZ39v3HMC4WzVl6iKQkAQmF396lu7ibk/bfp8iCCGMU0IrMD9qNf5reta/ylVh7m+og9RCXwR+1wGdv/OAia+/vZHNFY6CoVxzcv6EfSlyvVveqxuNHznglWFisMrMQzK56kQ4ZHI6+9bYvtSHq8SVNb0vEOYcVvKmh3UWrN+57fNfgXMaqRgB4VVdxyKtj8THBuA1/MmtCVnq8i3A6AuoY1++CkOwqUyeq0pPTXJ/76I9z5KoveFdd1aMvI37Y+OQz7BotWbEE3YuvjZp7h48QLOno01sBVNqFI5Q6A6TPBav3EzoqOceXaZeywgiyGk7Yo5i2mxn2JY7FX0P34ZLXcxd9faWGRit0CpZp9EGEEseOwB5JSxngb3ygSgKlSeqtBIX4MKVk2ClsKI6j/RnXvLwpZNA6Fxkxkn0Y+hwifpzzKmeKpc1ksl03xbtn6MZcfcAjO1IqzGfS+L+sqEHgVaUrW++fn/sJMqVz2uL9VLwwSqYPWpdjUhfDVlacBzfHGLs2zBqS8dFcy3TMvdxYKWHd8IzgyMCdzmxKB0m0dh+nlkH49SvEw3QTWqo/uQYT7YEWBJmXJChnEKlPxZPhXKKFhW+eJ61u9lWkM68OWHMJ86pv1YkHLCls6+NN/m/TLLCW1SvKzapbClitZTCgvjH9PxBGaaJ5VMywlkpqsigpjCkQ6IxYUkbVgypSCMoJaSSpiKQEwJU91q2B81bd/tHngl9NLih7r/O7PsPTJjqSx+9cS9DaEgmB/myUu2+deXWvLd9z+Z35pexTxfr4xegsdfmmhM5gIRO/yHfwU9IHXHDXQ8/qD359pVzLjXG9MM3ARC24qtR9Cky1DUYbjrpY8XUYb/DAqJZleaCJ6nck31fGUKRtCv5IaztTuPoxtVuu6vTjFJQhuycYETQuUL0n19dpow2IgKntsD9ePP/0Yfht9qP/w61aH3HdXms/iqTeS5yyYDvOAnJ9Unme/dgyDsnQkr8SaN/ruOxLgXYcmmg0jGkKS2rdXxTfzwYxx8CG5f5PU2euxt3MWQ3vrdJ+Jtqx9DuV8BX2omfF3KfbmHpWw40YZw25j3buiklRBYuwfldEtTvYfZXmFf5e+ywyWGTk1rRyqjEVTylNPLDvLOadC5D+YzfGfySgL4V3axGX80i/6T0lQHCZVSRv9NVcsOX3z9HV7+ZBEaEmDVkCOh63p25IL4oG6fkTdOuO569+Wvuy8WuDgu2moQ+r4xESs27EBUTBTOnz+LEydP4eDBQ9i0cRM2b9qEAwcOcN4JhhhjERUVhTNnzuAsi8DKDVuB0zGEr7PRUdjJMOXoI5EYe/YKRp69ileir6LbsStoxq6BytLgnod5ubIvjkKFVedQedlZVFoYjSqEsKpUsGowvURNglhNgpWM8jbTvBu4HA+X0yKxhkCN61rgcsanjF/rqQ3O+yLmy58wmNO9V5/FyS9+xJdsAfnAohi8u8vJJzZy3xUTQpTPS0q8VK0GVLuazor0l/lUzjS8xJQVDbmsmWuZpv1ldtw27u0tnFkg849nM9nr5EPIX7aKCTPaTrPVrVDnzl3QpsdbhBqf8hQPrByly8CST4nyQ5VULwKQQEljB44cJUwKllmPcGTXN+twG5t81c63QKaxVDATqmSOMLWiVGfc6jfSUcGckKUb1tJwG0GYKVLAWNJyG0cJE4RJDevjmPM5tslaDXy5AYyhSHnCUlgV7DbVrYRgzb7nPfAKfClLXWFRniv3sGnfKYYDlZ0+AEz4QtHHV6GqwOEwP96CguQyYuf7l1GGpFQsXL/fv+oXX33H0OHrBC+f4iX/GMNqExe6QI4qTxN6w2S2FqC4hzfHMWlg/vsRlP1uA2YmXKh9WZCTuZvLHhoyxr2Z8TMFZbvLOS+dm9YLvBfu3wQvhdfcgxhDqqCFDfcyTQukahEIzblQMXtl1OJ4q8xcsYsyc2/H4J+7nUnnoJxodrhw+RpyN+7PUFwXAzJ2vkJ4PV+fgiAqbKYhRL77UJAeqNNnnJeZXU8eOV2XFCaFIu0g6FTW/aD8vO6CbCjB+/rh9LV2sRkv4DMy94PgVqjFYFz7Oi7svIvP2rR25H2Wd80dkhbcvjZ2KZITxoPyUAnkOcr751ZPZ6/ebWBd2f+3HYz0H/cnguzjL09yzknnRSVRfrcrX8SFZH/59Vf8i4lcjXrgfj7e9I3rr3d//tz7o/eYead1Qrl2z2HQu1OxevMunKM36+LFczh16iR27d6NNavXYcL4yXj7zbcxbux4zJs915Rly5Zizpw5WL9hPQ4dOmSgKzY29oYApvDksRMnMHf3fiyIuoBp/INoTOxnBsDePnsNT0VfQ8cTV9Gc/S3W230FtXZcRrXNn6L6uguovvIsqi+ORY350ajOMGANqkG1qETJW1VX/ioCVlxyU6pbXCaly0kBEb8FYn3Ol6K1OPJLRBO8lG5CXjD1ETme3Q0JlDac/QZKMdGNANhuQQzVsZ+NQtaGxvomgilCVGOO7+WySJrxv2RI8j4Cm+Zp2c1KfPByA5mjkgm+ms47i/pvL0SmzFlMH44CL6WTSJ06Av0HP4fSbQdTeRIk+XxYLvgSIDlGeqtyOR6vdD5QM6Z7lxpm1pX65SvWJyZgsvsykOb7bYFN62naqFqctuFK5QlztosLRabjvh3Tv6DP6bjbbM/ptDxf5SIThEkJ80MYw41SwgLDkurAW8WvgvkgLCGYup159mXvgVfgC5kglYqVR9nX3cOY+Zscr1AgeBEocjXqD4WY3IMyuCs9QbyWbAQqmeLdoTYZ+PM3c7X44/7VSnDL/tP+3X3+5TcoTvO+IKILVTP38N0PP9HgvoOhSQKefGL62MuE7r4uwsOwqav9m/0H/4EJEVJJireeexv3tF6iJTvhgwA48e8wYEJAJl9Sjvr0VzG8qPNRjix5k+wgJUwNJnZDwwAAIABJREFUEkzLPd1TFQKQzOh2+JoqlBoplLv3BShthR22E1YEu/7wLLcV0C5ytUJVOLDuo28Z6JNR3Q5SIBXGVatV/7WztaEaL7iHN8cTaOXh4j1SyNPtC5Mh3/rGFHL8heZZO8h7Z5QyhUh1DzluSc/XDz/G5T4bt2CzOffaVPG+5fOzw/rdx53rss+P9SUlk8+664s8ZJXbvxIH1u7n5E3HPVPvXvx190L1l/U+V6O+6P36RKzfvpfKVQwuXDiL4yePYwNhavWq1di9Zzc2UOVatnw5ps+YiYkEsGkTp2LapGmYPmUaxowajfHjxmPKlCmYPn06du7cxXDkWcLbOTMWiAUqX1FUvg4xLLkrMhqbImOxPOoc5hDAxkV/ivdPX8TrkZ/huTPX0DvmSzwS+TVaH/sS9Q9eQ53dV1F722XU3ngRNQlDtZacQU16q2pRDavNkF5dhvzqMQRYzwdbCQGXP3xHqJE5XiFD+bMGb7yAYXs+w9ObLhro6rTsDA33/8GpL35Cq7lR6L/+vHm/zDrB8+A2FrwazYxEXypgypy/5fx3VMCiCFxRaD6HReMESyTnOyUhOHMDWfMF51H98eeRMtQJMQq8FGYsWCAfug58FdnqKY2EwnlSrBjuo2pk/FiEFwe6FO4TTPmgi9OaL2XLgpNAy0CYVCptT+jROlKyrMplw4oGyghIAiopWlrfqGTaL/dp833Z7XVe5njcnxQ2o4BxrO0EXgbEdG7youm8BF3ctzlnTXM9QZjxhfGP4HQErbS+kKRSVZjiA7CEICyFCUfeXkjSvus98Ap8QROk8jYdAOXscg/92VIxQZWBH+faHd+g9yguXPT5tW8ZGqPSQ5CI1wKSAFSSMKZQlR1k6DYQIfO4zoXrSEU55wrZHadxVK3xpBwpXcOGBMJqMmErjUP1B19z/tIUyGh/HCsNwvIth+0h8fW3PxiYCWJCVD98BN4H92/CaAp6pZZtjtuH3Zk7fGnnafwhwcuAEbfVX74teg7DTy5/1mWqOPJGqazadtSEY1fwHCPPOgkHtQ+pgYLXQKVNIUY/dOk8ee8y8j/OLpr47aDQsEz8OZh/6/xn1+xsA39qVRoPTglXA9+d7V9HE52eG++AF59vr9enxVumEKKBMi7r9srkeMue/oDL3Kk/eO1S3NxwppCw6oY7nK37OIDn4FcqfdclZe4Yn78dzvC6MlMej3f+7mflTd9anfbu0x9/n/TO4TsqBb2izbu9jZnLNyKS4b9zBC55ufbu24ftO3ZgMz1b69dtwNpVa7Fg3gKsWrkKu3cRwjZsxLZt27CD66xduw6rV67G8iXL8e67w/B412546cWXMH78eMycNcusc/z4ccRwvzYMqdCkyqnISBxnOczWkPvYGnIHAWx15BnMOx7NloRR+JBK/OunLuG5yM/RP/ZLPEbD+72R36DV8a/Q5PA1NNh7FQ22X0YDZptvsOY86lO9qke1qe68aNSbE4n6BLH6giuGJxsSyGRUty0Q/WE8Ltc8hQ3r0uNVh0Xg1pDzBF4bzn6LUTTd6/eM4877aS49XB2WxKIpwUnbCcDG0fOl4cO9V8zvFoSuWy0G0PyQFqCSzYk2qlmJei1Np9mCLgte9erVw909XjXd4MkAL7gR5BgQEsAQasw8Qo0gScUoS4Qp/2/CkgDHQpiZ7/stqMpUxyl2PwoP2j4dBW2ab433gj391j60P0GWcn9pvgOCzjk5appzbsZ0z/UEYPGhy1HPtC8Dd2oZKQWM6zoAxm0EYPyeCML8HXhznkncKhDzecGMH0xKGEOQKreifJmHyX888Ap8AfPFoRaB+ujbQR6cO5+gSmJVDPc2/Gh3YUjLPUxYuNX5MFr4setz30rSKtXFDkqFYAztUpW0Hj/mdTq9GQ9S5BcK1jLtj+eQjerRxEVb47V6tPtTSKxd/4/iPsyEEsHaUWZht4Na++VoSDXKKiv2/BIbcz352wSA7kHnLo9U+8GjoVaX7uEavUpK+2BAgtctY/ztDuc+vYbMTM3gblEoj9m/6IuKB16EVXWFJEO8Hbbuj4Q6Pq/KZ+nOtK/Ep879jgNT3VepWHZQa1ITIuWzENSNpD/ODgpZmhQPUgt5X953KYkKuZr+KbWdvZcE+RcIWnYQYD349BgDXvLd2UH+NSXvjQdevK4irZ4mKMf5zzbsOWn6FjV1wR7DG8fdb+9e/DX3wvcHlnxc705YiEPHT+DMeXqzqHTtZEhx2dLlmDd3nlG69u7eQy/XQRw8dBjHjh7Frh27sHL5KqwhaG1avxFbN2/BokULsWr1KmwkjM2gGvbee8PwxutvYOhbb+OlFwhgDEsuXLDQeMJOnT5Fz5haQUYjMioSJ/n75KlTxj92nOOjp06zQVIU9kTFYEvUGaw4dQazT53FGEYl3j1+Fi+dvIRBUVfRix1dP8oUEfdHfYO2J79Cy6PX0OLAVbRgWLL51k/RjHm2mjAk2XhJDBpRyWpINawhIakRQcyCl+OnigvtGf8V1xFMWQVK4UKpWQIowdEHhKqT9H8pQas8YLs//d7MU2hxH1s+fsV5HelHa8BtmhOYWs5ViUqw3AjKrFKm82g+/yyajNqCHHkLxPN3pUgRjo70d9Vo/5zpxFq5szITkkweLQNAVu0SWLnCgAa0HGAS1GiZgS07zeVW0bLqlc3VpbEgyJjmfXDl7MPZRtCVsbZPbeN6jn/MAqCjcMWpaY5KZuHQApj2kZaeXaN2mWPY83dUOh1fAKb0FErUqnF6FoUk/aFJfkcFYurCKILwpeKHMH8o0hrz3eM4KLPvew+8Al/UBBt1huz2LUnBKnPPC/E/9nY7fhzfCWiV9ujzVEsUYrPr2DEBpHuAQtKX/h8/0Am+qJY8M3y+fT5mrPBbvA8yP/oKKyqD/vTlO/G9y3SuDQ4ypJfDpFFwvF5lGapzG7zlcTJJT/WytOd2ozHPW3msrn7patFIAFJOMpOAlUlYlTrjV86zg0JzypelUJ0g6R0a2O1A9jAqjsKp2w9G+Yv8Tut2HTdlJ3OOjZq7kfmwuuCT2RvspviWjRYaEfbigRdBR8lPf3apjgq/CoyktLnTOpgWlrwevxLJdZQmY+uBOK+VulUq0Pwp5693hn0D1UITQmY9Ud+XS10q4FdUEgsrBxmv19xXAp2AefqKnf7zV/hUCqnSSMygx80O3zCE2EAtJXVu9lmwLshg71YVP2bvACY5ayDU2228cdz98+7Fn3Mv+H9If8zU6/Q6FqzeijPnYhF7NtYA0Pbt2x0Va+dOLGdI8Z2h72D4+x/QxzWHsLUC69auxT4qYUePHsNRtmDcu2cftmzYTKVrGRbMX4j58+Ybr9e8efO4/Qrs2bMXm83yFdzHPExjSHLJoiWEta04TJATcEVRZZPydfr0aZwmdJ1iOclyggrYUZYDkVHYFU3VKeoslkaexXRC2MgT5/D64Vg8e+IS+tGQ3+PMV+gU60DY3YSwtke/RFtCWNtdl9GGJvc7119AS0JYMypUTejDakIQakKIasLwXxMfaCmsZ2HLhv9MeJDr2ZChQKkpt2m3MAYDN1zAlKNfEMJ+wna2duzHY+g7JH/Xazs+Q3uGP7WuSkuqbw6ABY4dIHMDWEsewxYDe9y+xaILqP/yVKSJiDCdY0vtCqa/K0f2bOjz1PMo1mogFS4HuCwgGRWKIGJUJhPOc9QuC1oKHwp49NuOLYCZseDLLvcpWAIm/XFtj6GxSZTqAizBkqOeOWFLv9LFba0SZpbzt1HTtK2mzXIfiFHRMhCmeSw2FGlaQvqUOrNfe3wCls5D0REDZLwXSlmR3oxtWDIOwgyAEb6MJ0xjfxjSApgDX/Z974FX4MuZH81nA8BHLdrkzbpOIeLHTxnM3d4iqWNVOiTiweFH9bUxS+29N2N5towPTC+vQu2NmTwwV1bXVyY5cKZ1FL4UzCicpUzoPIf2g0dBHTrbQSBWWZ076yPOIj+XPE92+JggY3JACbz0Ab/ZR5xgo0YCbrCSobzk3T5FixAhRcx9DjqWExJ0zsGtWmnZEN5jQUlKgk0qKlPhTDgawt/lmW5C565wRaoqXanudDY5v7SNBqVVaN6DwKd7oPPWPaH37a0Jy50VfP8qvYfmS51yg8vwGWudbXXtKrznVfm8PndBpSAsNX1+unfZ6VNTn412OMHm6urCQsv0n9LdovEoDb0yzJt7q3pFtUwStjvnWhS9bYWY5FXL5tBkbwd1RXR3X4JqIZrqdU26Ph7DnSNM6/YdqpA3lwXWW++3d0/+ijrA96X+73Yc8jE209R+hsAVzRaJh48dxeYtW7D3gOadxRGC1Rb+3rx5swExebzmzqGRfs48zJkxG0sWL8GKFSsZQtyJI4ePmLKXkLWS81YzFKn1tP4WqmGb6AsT0K1jOHLpYprwZ82hEvYuPhw23MDY2jVrud5mHD582MBXNCEskqFHgZgUMaljxwlix6NjcTDmDHYKwqLPY0nkOUw+HovhhLA36QV7PupzDIy5Rgj7Gp1ivkH7qK9x36mv0O7YNdx76Cru23MF7bZ9irsJTG3oC2u59AyaE6Ca0aDfhCb5poSxZoQeKU0WhOIrVQ40taCCJZhqSFBTaTs/Bv+i0b/zirNYQwXuHPOF/URj/mVmwZcpv9/6i9A2rQhf1xXN9y1LFMx4PncSvCp3GoywkGCGGJOZMGMw/V0VypfHY/1f4/ucfQ0SPCwQGdWJwGLByM43IUMBiQ+o4ilVmmdgywE0C0kGzAheDpT58nnxXWr3bcDLD0AO6DnKlQN12k5gZ1QuH2Tp+Nq/Vbrcy/z+LwKhPGs6vgUzE0q1IGY8Y7pGB7oCz8NRxQhuPKaKgTCuG5dBP04FSyX48hV5wWyx73sPvNwvK37IlbPJHXbSjRJYhVJ5uQ5QfB/WEy4/2KXPv2IGeEIal133ceSH1G0e176VWiDclzxVSoo7J5SWKyzZpOs7RkFThvim7ENSCpvJMi/wYotEqVd7jsZqdTPIP1WS3dqYVkV8MQZ6lKQgGXAjdJjxzcCL+5CvyT0odJmRkquBBG4v9WebSzXSusp9Fa77Rojo/MIE9+YmF5nCeaFsKarrUsy+A0OW2u/eY2dQmvfCwAfhKLDFocJ75v76uuBRiM4dGlY4UGkaBDFqMaq0F3bYf+IscrIxRFBBXXsHo2y5FS2tN0nmed0TqlpS+txQpjQUofzQCH5k+ncvW7Buv9Pa0d5P3rdirZ+J59fbzNaxpkUl70mgUrpo4wHkoidNQJqZAPcEs+BL4bODwLcl+wY198Vdb73p6/+veffkv39PmARVOZNe+mg2jjO8p7BiVGwM9uzfa0zzx0+cNJCzbv16ernmG2Xr/PnzBoj27N2LE2yBuHnLZoYg52LWrNn44IMP8fZbQzFi+EiqXYuwevUahhlnYNmyZZxebcoyKmHDhg3D0KHvYug772LUqDFYTGjT8pkzZ2HsmPGYPGEyFs5ZgDXLGKpctwG7du3CSaaokBfs4GEC4I59WL5yJZYuWcLfh3CSZvwjUsFOnMbu2HPYGHsBMw6dxPCdh/A+36tv0Q/2fOQV9BOEEXwUjnww+mu0Z5+LD9Cf1eHQF+hACLufEHYPVaq2VMJaUZ0ShDUlhDUjgFn4ShiG4gBKy5uzNGNI0QAZx1K6nmeoczHB7zRbOL7G1phap9W8mARK3L4slF13TG3HpK/FqjeM5+8SgLVpezead37JKEcWriykuMHI8Vj51CkDaI5qJQO8IMkBMceYb1NDCHjstODJPW1gjAAUCDv2tz0Xs3+uZ5Uq5fGyIGXN9zpfQZiO4fjGfAlZeV5mHjPoK6O+G+Ckaml7e43+47ng056LxvqjW9AmGDMZ9DnPhCg5ljcsNd/fEUxDkYolpSkOfNl3uQde7hc0P/LpaGbetPeUvT9mPHTiCj9gxIMpgpQAx51UVPAhI/p1kKbjcH11KeMe5CdauukQZq/cA0GbBqkfdtCHXUCWhgqMPEHWryRVRt3tPMH8XgpZ2fnaTpnwI9gM2MAJP/7qXsc9yAulNBTq/uYl5oxq1Ysfc64X79rsfSFECEbVnY97WGxglAAiyFAhaH7kCglqXUFULqaDECgoBBdz4XP3LqAWegovKvQp35l7UIfbIWWYkoGAExj6leo1gR63F0YuZIb4bYSTOA+U9qHGA0bxY5+HUqdOUqVyDxvpk3rxo0V4b/IquKHZrvPsiPnO/eB5t31yRLxUEO9yG6OU8bwUBnTn4JKq578fvuctaHaHgifTY5aMLTB1Xcqx5n7WOr6S4wrgFC4OHK7Rd3hH6yGJPyv7zLxxwnXZuy9/3H3h+0LvpBdHzHb8VbH0VxG6dtPPtXHjRpyishRJpWndunVQmFApIRT+28mQoyBJ+bpOE9Zkpl+2fBmWMn2E1ps2bRpGjBiJiRMmYf7cBVi6aClbOE4nnC3AwoULsWLlCsyfP98Y7EeNGoVXX30Vzz//IqZOnUpf2GLsJGQdodK1e9cebFq7EasJX7NnzsG4MWOxasUqKm7bsHr9NixZvRFzFy3HspVrsIjgNn3GdMxi+opFDIdu2b0XOwlhyw8cxoxdB/DJ1r0YfSgSI05eoCmfrSJjrqJf7FfoZpSwr/EwgehhGuMfYZjw4YNX0WHXZ7ifxvx72CKxDVUrB8Ji6auKQQuqVAIqwZAFI2d8PUTdyfVbEpKacd1GVMRU2i6IRRuGNrUsoXIzGDMQtvA8mn68ETly5/X7u5RGIl26tOjSsy/K3f20gQrBh1GECNdZOG1hxIwJFwZ0ON8CSVxn1w6ECYD8SpjChVSUBDtuFUy/NV/wpHW1jUJ+Oobdr3ts5ktxMqFDR+XS9mohKZAzEGb8YM75KQQpyFLLSRUDW74wp9QvA38cG7WM893Hj3e9CZ5PnDIm+IpXeH/Sc56FMAGYih088HK/jPkyUV9/Zy7GBwSTWykhMKEiojCe2w8mEDAAY1WPgP2X/9eL8bxS9kHY8RK2THSnXYi5cMWE8WQMTCiZpt3OjgUZVZRuwJ4vx0qr8P2PccqJXdeOTZ+EhIwEwUswygSigeb596ZQdbLQpWskVAb2dSjgqMHkqsbDRjDr8dpU/MxQ7M2GtTuPOa0ufUCn4ytRbGKD4MXd/ZAAz/G4UXVkGFR5tG40uFs9aj3lPNP16B4Oen9OvE17MOGsXfZMQJ+U6jbKLLPPnPvQNbsHf4tM3g+FWdVP5Y0G5fayg0KeRi1LSE21x/TGCddj7778cfeF/6f0cXzZp3SdpqdKZfvOHdjEEJ9ULxnc165bi/Ub1lNtOmlCfQozrlmzBgsWLKDCNcsA1BKqTnOpeFlA0zo7d+006tgWqmEKP04cPxGzZszF/DmLWBaYkONsbi8DviBsDreXAX/EiBEm7cTixYuNSqbWkYeYnHXrlq2YPGkKhrF15MfDP2JocxYhbjFWrdtI4/9+rFq/CVNnL8TUWXMxl/A3efIkzJ47B4upiq3bvoPpepZjworVmLJtN6YdOIFPDp4yStjbpz/F8zGfY8CZL9GbpQdh7HEmQn2MaSEePXIVnfZfwcM7P8UDhLB2Pgi7k+pVq4WxaEmAakl4apUIQLXm8tbz45c7Oc9Zn/O13JbA9RLZp0BNYNZ62Weo8/RIpGY3QcmShThhRiZNLZAvHx7v9yLyNO5nlBw9YwGJG4TcMGKByMwjaBjwEpAlBCnclwWxuHCg5jnzta0J5bmAykKQ3Z9CgJpn5ptWkT6FivsWUKWpxr4jBVlMuCrYcocfBWQG8gyIOX1M6rcBNR7TGvbtNvptj+++Zve0PS/32PjV5FljycSikKRaS0awj14PvBJ7CbPpv3IrKTeWHdSirFEXhvr4Eb4OTDhPHWK7h6c/mOd8fG0rxcBjEWSU2PPSlfjZzBUefIu5oxSacnuCpGwJuhQ2VJJQhUHdOa3ssb/4+nuTz8sJMboM2oSXZFSshgyfFy8cZ7dTHiljkhdoBJ6rfpd0ugpyJydVKM/4ztz3hNs3YBZ5d5c9OobxsGk9XrdCaOqrUukR6BmNN6i1orxtfdkRtGRff4MDnQP3rUSiCsO6IVc7UI6r+wd9Ygz6dodrCG7yiBllipASzjDo88z27m4coHXlSXuO6tZb41fYTZnB/ienqyIeM5iKmxuM1BuB02qR3QjR2+dWAQWZphshex9N7rOO8cKkChWaXgqodpl7zXubhi+CISPmmQ7ZtQ8lWhVISvFSQwAlkbWDEu+aXG28lwk+q4SenzfPu1d/ZB1g3QuhNeDZD2YY2FK6iEh6pnZQydpI75WUriPHjxm4WklwUXhPaR82bNhgQowCLJnsBVyOYX65UbJmz57NUOFM49/av38/9jIUuWrVKrOfJUuWGiVs3lxCFg3106fOwNxZ9HwRlJSOYtHCRQSt5Wb7hQsXGDO+0k689957GDt2rDneQSpsWiaVbAoh7P333scHbCk5dtQYbr8Ym7fvwupNO9ln5AHMoRI2jSrZjJkzMHLkCIzmPsZPnoIxU6djGiFsGoFtypZdmLjnsFHCPo68hLdPXsTLUVcwJPYLDGSKij7RX6L76Wt4/NgX6MJOth/dcxkPb7+EB5gn7N7V59GWrRRbL3YgrBUBSuXO+VSzVDj9RxSBm/YZTxnTvhefR4V2j9HfFWSgy6aRqFqlGu7r+Ypf2TKQQ2iwypYbOjRtgcMCl8Z2XkJj/zYCulqOX0vg44Y7ewwd2863+5LKlVEg6Du22R+PqfWsimYULSpnBsR8CpdZxvesjmWPJ8CSAhbBDry1ruBS12mOy2WOouacgzkPfpPsubnHWeo+Qf+3FD5CIc9LHXur26IIgl9KdgweXvExhHOcsnpPD7wS/WgRUmSiVws9hYj0kZValJY3zag7CbzABEpN6Luy6ytvVGLrmuNKxaFSpn4A5b16nuGyTs+NQ7E7nzEhOXU/VJ2dYGufAiL1bejvl08fbBqvS9/zvMkzpW0VFlPOqRJ30RNFz4Xx/wRCnz7UJR4xvqnHX55owotDqNZ0fnEC1HdkmDxLOq8Erk/zlRBUfTDqnBrzvjQkiJrGBu5tOC1Dej3eL903raf1i935dNy+pdQwcani481okH+S3Q1JAepJVUhwaxKPqvGAhRf3+fDadZ7qgPppnvtzBCkZ56WG6X5KWbP3TP0yxrsWmdUJrprf583ppmslqZh3tHHuuTLTa1v7vM0+9YFhSFAtQtVrgJbp2gwEm2WPmYYAekZ2mcnHFu+ePMrWsM+jKUOKWkfdMinfmAFCe218LvLZyZSvZyF41fOPoBrWgn4udyjSCYHyWsok8qzsPr1x/Ofv3Y8/5n6obvP/8L39PsAR+rci2e2PoGvvgX1YK2UrkuZ1gth+tlIUNMnDJbVrLVsurlixwkCVWjAqHCnw0nyNpVopQarChYI1rSs4E4gpe73GWr5u7RrC2yHsFpTR/zWNIDSPCtis6bM4nm98ZPOpWE2dMpX7XYylS5dSWZuD94e9j5nTpjN0OQ8TJk6g+jXJ7HMMw4+vM0XFi8+/hOHDPiTIzaHvaymvZQsWr96Mpeu2YAHziI0aMw5jxo5jSJJKGkOdYydPxjyGLWdQBRuzZAUmbNiKaXuPYuKRKIw+eR4fnr6Eoewv8lVC2JCYL9A/8gv0PsmWkkeu4PEDl9GZochH2P/iA/SDtaMp/y5CWBtCWOtFVLGohqkIvBRWdJdbhTG7jda3ypngq7XKonO4c8p+FCpbCcmCHfBS/4wqbe/5F2o+8KxRngQXghz1xWiBygKHBR8z5rvcLr+l+X5oigtHGqO8juNbZr1WtrWjDPxqiSgYsuuY8xPA1YwPVFLQtJ1gSDAlwHJaRDrGe6ty2WMIqvwhSqumcTsH/HzgRWCTAmav3wEthTJ1/J5U2roZyAqr0Jm91LDfy7IdKXZ05HRHepgfRRjf5SmoeCnXlx28UGPgS1kfaZnObZGBW/MC17O/+dH3r6tt+IFPdF27jV5gapWo9bV/jelHMvCjZYIPe3ytZ7fTWPDi3tZur3la5l7XPS34Smg7HUvL3OsGTms5Wwj6z0nnJmC4bj0e356PPf9AiBIUap5dzz/2AZcbXAL3r2PqPLSNLdrXze6Z9hN4/To/3Q9t636G2q/7eSsEa6/lumXc3r0softvtmdLRbuee98Cad1/XZfOwT53dWVU8hHMXBmXbkINBJp1V56vBO574H3yfl9fN7178vvuif7fsn7X6/QatuzZz4So0UbxOnT0CFasXslUDSfNb4UYT1P1iomNNX0uSuFS68IjTBWxaNEiE1YUYE2YMMGEGxV61HJ5vgRdAjZtY2FMSpiKfGHafsH8BQbK1GJy3779kEl/DddfSsVrFs31n4z8iK0b38e40WMwaSJ9YgSxxdzO5AVbtRKbNmzib7aEpKI1hSrWWh5fx17DlpCjPhmNpwYOxuzpM7Fh7XqGSjewkcB2rFi3DUvpCduxex+mctk4qmnjx43DHO57Dn1nc6iCzaZXbNqa9Zi+ZScmbduLSftPYOyBUxh9+gI+jPwUQ6Ov4OXoz/FMpDrw/hy9qYL12HcZj+/4FB0ZimzPHGH3rTyHu5edQ9slVMMWnUEblrYqC11jTd+0ENgIbxbANN3GB3Ntll5C4zdmIVOmjAa2QkNDTTdBGTNmQOdeA1CkxQADXkbtIohY2IgHVRaQOLYgFLjcqmCB8/2/CWwWfqQWxduPb5nW1XzBkc7HvU6cMuUoZ/pt19d6xvSueYQj55gcE8qkeBk/mAlFdo+XpNXsU+qZVDgCmxMGdYBQsOXAHFUtLotgi/vwSlQNKxC0yrNxWTmnhHI6fiF4Vevpgdd1sPBXvpD1MrsRaNzs3LTt7W5vj3m7293sXH7Lcnv+Oqfb2d5udzvb2HX913+bx7Tb/1FjwpZyhcmPFyyzfUHCmfqeFHRxmXx37hQgavBhQrAJwd2NhMe3AAAgAElEQVQfdU7efm6vHv6T7hfV9Kz1+mDmsg2EKkIX1S1B1mr6uA4TvuTxkuLlFKZu4G95vPYznUR0dDSzyZ826x0mgMl7tYaKlUKNk6g+CbRkyNdYapcULoGX1LDJVJdUBF5q3SgIE7jJaK/tVxGm5Avbu3+fKWs3rDNq1xiC13vvvscWksMxYdx4SN3SPg8cPIijDIVKNdu4foPJJbaBgLWP4c2jx44ZkNtCT9hGJnJdS5haxcSuSmexmn1Kbti0Fas3bsPClQSs2QvYKGAV01Zs4rWswgT6wiZOm4HFa9dhE035aw4exaR1mzFl6x5M2XsME+kLGxd5ESPZbdGw6Mt4g7nCnjtFf9jhK+jNviO7UwXrwvxgjzA1RXtmy2+3nErY0rMGwtosdhSxuwhht1ISB7NY3LX8M9Ts9SpShoWaMKPAK5j+rlIliqNz35eYPqePgRbBjht03NMWnjTPqF0CJU6bkti0XW7H7vXsvICx9m/Ciz6osscQINmwocYWutzLzTwew5wjwU7LdE1SvFT8ZnxfCNLCnRNijPO1GXWL4UQBnBqThFfqQrCiskUlKzmhS4pW/OIGL6ldjyO8uqN2KaWEHTzF65/08vSuNWl8WAlPEcxdpjQW8nVpPJgmfmW0V9h4ytLt7GIorhGCWqy2YVg1wRCs90yTxjP9X34O/EMnmH+wPPH6eANWpyPZYpFgtXXbVtPRtRu6TjFXVlRMNLZt32ZaGCoUKRiT90vrmdaOHGv73Xv2YOvWrThG4JHhXqZ4qVoKK8pwLwBTK0eBl+YLxLTMmuc1LZiSUX/uvLnGlB977iyimNZCecS2ssXkXJrkhxO+Ro74yIQjFy1YxC6KVptzO3TEUdq2bd3GMOZ6rFy20iRiVddGUvJ20OSv+cuXMvS5eLnJrr+B/q5NBLBFqzZgxYbtmL9sDUaNn4IpU3meUyY710FA3MJ+JXcQ8lazdeVsmvdXHGDXaCdiMHf/Ucw6eRaTT8Riwqnz+JgQ9vZpqmHHr+Cpg5/hyT2foueOS3h8ywV0Yh+O7ekHu5cQdjch7C4C2F2LXIXhyRuB2HUAxm3vXnwOpVp2QHKGGf+fvbcOt6PI+rYZIB4ILsMAA8MMrsE1BAtxdzec4G7BCcRD3N1dTk6Sc+Lu7i7AMPK8z/O87/ff+n736q59+uychDDDDMzMPtdVV/furq6qru6z696/tWoV0BUUr8fLlbMKLd71iO0OLbFPE8ASwUu0DXCT2gI36RAVPodtEqg4VtDx9Dz6TDvSzYuReS8yGzp0JcyPtIlrglkwtBHliryYHAOwUa63A7Oi9glPAXxRvt+vYMvBT+WVlCkR4DoVU6JSoXzpWOAl6FIopSIKzh2ZGTPhJDJf1P/Og8Qv/d5Q3KRovdYx/2zJ8EsofctEBvzZQry0H6UM/tL7ItO+f43vIr2vt9R+15asUkgI+XUBT2sVHiJbPleYFbfulNKl5NClkBE4xucodhfhI3YAXUpBDWPfI8pru1uBVvfu3SvFap6UsTXuoE9YCWYsBhMjqhaxvPAHYx/QAsLw/SIPYAakoYihgqGmLZMP2eZtWz2Q606CuUrh2rhls61SHXPnzlPQVSlncswfJ8d8grCuWLXSVTDuaaEgLFtKF2tEAmj4o20QhK2Scrdo0WIDvGbNmGU5M2f78kbZc+bZ6ClS72bM1ezI+TZ+4lStJzlAMzEHyJQ5WDHNViuMziHbKNVvjfpjxa49tkDrR2atXm8TpYaNX7PZxmoJoxGaWNRfTvqdtn5jH234xt5YdcReXHbYnl14yJ6UQ35zmSLryx8MCKs5db/VmCJFjCQYq56WgLPqaeoYEFZtygGrPGi5XXLl9QKvXzl0naKI9SUVvb5B4xZ2XaWX3TncwUVwlASusB9g5rjbAFcFAVY4lwSt9H3lceiSA36yHtoQwAuACpBEHs45dAmUwjXhWJ7jPeCVgCuUMMALWAvApXIIncFxgAt4OvWWloItmRXlKE/KD16AWDp86TNO9XdIIXO1KxNA9V/jiy4zIP37PieBF7M7n9DSUUTBP97fKgV7bfHeAPkPtMzvd5Z5P/59349f2rOVbyRhTzoNmuwBUgEo4nXNkhlxjUBlm2CCZXpIgBcO9fhqbdaWKPEeLV7H2XLeoSveAmZEsye2FyEoojAU2x1yFi9Z7M74IxUmYsiQIa5yAV3AFoAFcGGWZB8TJCoY5yOH+lEeNR9VLZS7bVek0nEMCENty5E5kfUemSk5aeIUY5HulUCY1o8kDAWLdI9U6IlpcrgnEj7n1m1YZ8y6XKr1JecKtGZnzZYaNk1m0rk2f9FSmz1/iWXlLLQZs3IFYUwcmGBT5OS/et1awelOX7x7A+C6e4+t2LbDFm7aZtkyS06av9imbtiuIKn7beyOA1LDDlmXjYfsg1WH7JWlh+x5Adgzcw9YKwFYk5mCMAFYbfmD1RCEoWKRCoKwAGV+bvoRe+yzEXb2WWfYqQojgdp1iuJ3XXrJxdaw9Ut2/gMKfSDYAFQCjAAgKV8sAVFS3Qow5kAErCRTACy2yePH2o/zeVmqM1KfjnNtolyuwfmeNifbEkyLwFZQuvx+lJ98KGGR8hWrXByXL9fpyl9EJkKCpgNeeSkPvnCkzw9ggi0ALD5eWBaNogkTYyZy/S/tiy3Tnv/MQVRO9sQaq6qlmJjZSWBVgtIO09qb7RSwt7qCs57DMlVMukg65Gfel//M9+Xneu7y7bqr4Ye2ch1+XJG5cNlKBSddtMBnNLJA9TagSwmQWrhwgdZTXOHrJaJueSoAujBBLhfIsPzPTkWNJx9QF8yYwB3HUKFQpHLm5rrSBXgFPzCc6QEvZkASPgLw4jOwhumSfCvUVny3KHuL2srWzZ2qn/vB3wv/rllSvlgXEuf98VojcurUaYpJNs/WyidtrZz/UcJmTJuhhbwFWtrSDiLfEyNsosyXXTt3tW5K07lu7gJbsFBrVCpG2LTZgrPcHJkutXyRoI972uJph21Wf22SErZO25Vbt9lSgViOwlnMWrHWcnbutdm79tlkLWM0QksYdVu3395donA78/fb87n77ak5+6xl9j5rPGO/1UtCmFSwAFvp25ozv7O7mr9qxU7RMkEJM+OtpUtbxWavyxQHoER+UEBMUIMC1PAZYElPBYJVQeCVgKUCr4nL/kHoUr7k9bSVNoZ20U7KCLAVTIypxb51PapedI9RWecSDkLtKyHwLIQfl8IRFdY2lRzA8sCrUOl08Mr7XIRZjCmH+jy1K+Pj9XN9iWXqzQya4R1gggAzGZkpyWzGOFRINLtRsMXszTBjM1yT2Wben3/mO6B3tJBi4H3cY4yDFFAEOGBixJQHwGzdgdK1zQOkEp0+a+ZMd6YPyhYqF7Dj+bTlOICGqoQz/Q4tWs06iuQLKShoPkNSsAKk4aC/VXWiNhHXCxVssGYt4ufFPqZHTJI43rMFyobJ72r0qNGuiG2SykU5wc8sapPaE6tiu2SS3Kh4YwRsHaYyR2j2Yo8ePRUhXzMc588VgK3XPW+Tc/46zaCc4csVtW3bVsscacHv8eNc5cPPrGfPXtb9654ebR8IW7BgkUyVGzURIQ/4duheMNEGFXCr9rfo2Ga1ZYO2a7busFU7dtmKnXtsqdISqWOLlWbt2GMjNuyxzst32zvzd9uLOXvsuZx99uTsfdZcENZIEFZHKlgtwVdNJbaYJGtolmQNmRlryCR59V1l7VStyRj8uwoLwMpXrGx31HzVwyJEsBKFYGAfgIlm90Wg4rAipShAWBKAUvvHAqxjHU+AFOWTjrVeYqqO+BryOqglyqBtQeXKg64IGB3KUnUEiHze110sIpUK6Crs0AV4JeArpXzF5sbY7JiufHGN+3WlmRgzitc/84srU1dmoDyRdwAII9wFMxZJfD6R6zJ5Mv30j3wHpLTeWONdm7d4hZsN8dciZtd8Oc4DLAFegDGWB8IPa82atb4fwCvAhStjgg9mQwJa+ICtVd6dO2Pn+xi88vILVGIlLbXVdQGcACGWB2I2JOEiIgVqqjv8L1yiZYhmyBk+e2ZqCaM5atsCOfIzqzGoXmxRwQAynOnna7LACs2O5DgzNWfOyhZI9XS4IhDrKKlchLFAQcudp3q11NDgwUOtffv2DmluEp06xabIT23kyNFavHusZkVmW9bULMuRk/5SRcGnf7YottkuYBIQVL8BXkDslpAEXxt1fIMSatga9dHaPXttk9a53Hr4sG06fMQW7jlko9bvtXYLt9srubutTe4+e3rOfqlg+62pFLCGcsavK+CqHQNYraxvrHL/RXbhRRfbqVoY282Mit11hpYJqtWwpf2hfOTfdYZAK6hFHvNKMwADjEUqUewThSN6DGABwlCcHIxOALDSASpc5xB1wtcHk2QIGRHVn1S+HBRDu7R1kBSYsZRcyFdK6hextgopMQvR0wnAl/t8ybQIfHkStBWVX1eI2RVgK7m1+C8zq/Ef+cWVKTszMGbegcw78K/4DrgvYgt7td0QwVGkdKFA5cr8tkHgASi4QiU4AqRQouYJglBzOL5dSlaAqABhO3Qcv6+ly5f5Go0oX5TpalAMXly7RSoaQJQCLtWBCobKRuI89TuECZI2yVyIeXOZZiESr2uOTHvUsUXX7FTk/C0y4xHGYqGAEZiaOn2az3qkDHzAVspxfnaO4o1pJmQod8++ve5/hkM/alr3r79WFPuv7ct27a17954yZU50s+YYzZpE5ZszJ0fBWQdZh46d7dPPPlPA1b6RY/561SvVC4f92TNm29yZOZYrCFssCEQJQ/nyvoy3bmrVPlDGDM39hw7agSMHtb/fVm7cbFMXLLG+E6bbxwNG2WvdB9kLA6ZYm+ztUr/22YsyQbbJkSly1j57Sgt1t5guFUwABnzVzv7eHnqji51WtHAqjAT+XVf87nKr2eJlu6BMFHLBl7oBfFw1ypsFGMx2+ESx70CjPGxD4prgD1YgWCUAKP08EJQq5zj5wnXkjyCtYOgKUJXc0nZvd1w+505XAG78sQCv/CkoXmF7bLOjA5igq8jtgq50v657ZGpMpAx4/St+GWbanBnEM+9A5h34Z7wDUl7PV9yu8TMXCAKimYwsBTRbShUO9Cg1AJnDlMCLWFoEIgWsAClPgiJXl7QFzkhEskc12rJZUe236bzgKAIzTJbRde6LpeOAl+9zXGU4dAFegrJkclhSGyOfrc22ePFiV8CY7QhMOaDJnwsHe8phUsCmrXL+F9wAaPhg8TmCrl22SfeXm6twEfIRA7pw3qdMznPtNB0frxmRwwYNdZ+wMWO0xqPqmiso3bhxk5sdUcG6dOniMLpW5sn1mza4r9qCeQs0I3KOzZISNkW+Yfi4oRbSb3tk7jx4YL8dFGRhWl22eo2NmDTNPujQwxq+8I49WP8pK12lid1UpamW/Gltd7d406r2yrYmU3dYq5l77UkpXs8qtZHp8XmZHp8WfDXB/2vqQauT9a3dVkPKjMJIFC5cOKV4PfDAA/Zwg1fdqf60eJHpSMGKg5oKpqKo8XnL6CRNj8BLpFZFYRlSvlPh+AluKcdB6gTzA1Du10WE+h+4hrLP0gxJj8SvfT4zc7GUFLvCtylUhMCLlB+8YvWrIOULc2Q+ny9Bl8rJB10J2MqA1z/jCytTR2ZgzLwDmXfgX/0dkFM9UerXbdrsQIM5EXUKcx3hHFgMe9kKhW2QXxQgxuxEwArFBrhJJUET1wJXOwUTgM5SXYcyFvJw3gErvi7psO+AxfmQJwYy2pKEr83xZ+AIFQslCfPhJoEa9ZAXcGMf4CIt0qLe8zUZgHNcB5hhRsQMyj2SgC4c8FHOCE1B2R5aQrMuly1bLuVKISakYLFk0VCZHQG29VK5UOGWKJYXwVizZ86yuXNy3dSIGTRXEwXmagYlKuE2gehBKVuHDx7QTNCtNlmK2Je9BlmrNz6ysgKtmx6vZ1c+WM2uKlPVrnu4ut30WG27tWIDu7N2a3vk3T5Wbegqqz1pp9WTb1ejrAPWVKmlgKt1nBrpeJ3ph63W+B32u9L3upkxgFdxLZJdvU59u7Hyi74UGqbFkre38iV0fJkdmRM9Ar3gBljBOR3fKQAppTa5OoZCpvMk5QPcXL1yBQwVLL8qVRAoBTNmQeeOPhabGKmrgORtiI/7fuwHFt1D1Eagrcgdgq0Yuhy8FI3+hOEr+HwBYbquKPG6gl/XMaALAAt/GVPjv/oXZKb9mUE+8w5k3oGf+h2Q4vXi54MEHJHaBchsjqGE2YMELQ2zCJlBOFfAsU0mPQ/hIKhx53FADPBy+IqALFu+Vg5AKs/BS+cCGLkJUZ/DNQGuyO9qlwAJhWyLq15B+QrbCMRCXsoEppJwFuCLti1SvC/Mpt4G8ioxy3KyZipOnjTZY4bh/O9mU+UHGjGx5si3i/Umuc/dMkcCZPiZsTxRD5kgP//sc8XwGuShKOYLulDIcNrPVfyw8WPHuzKIkrdbfXTo8AE7eHC/LVqxyjr0H2G12rxvd9R60m6q1NRuKN/QblKg01srNbDbBVp3VKxnt1Woa7fzuUpje/C5T61Kr3lWc/Qmqz15j9WZesDqTjvoqd60A9ZAwEWqK7WrrmYzVu2ebedd+Bs3MwJerM144QXnW+0mT9uvy8h8KDMcgORQFc9sZBHp025v7YFHASlm/pGArHzKFvBVAAD5sRi+3MQX7wcASl2j63+M2hWZDI8Nc0nwCvdEXaFeZi/ii5WErqB6+fbHmB2VN28Go8o9DnRlwOun/pLKlJcZ+DLvQOYd+Hd5BwRdLAY/YmqOsSbjVgBKoLFI5rYJEybLrDbO/ZsALgCMhDpETKzZghViZKGEoYBhMsOXC6VoCWqXYnbt2rXbgScyMSbUMcFP8PcK8JUEJ4cvQYvDldaGTD8X4Cx5PMBWOAaMrZTSlCsTX4Au1DRmPTI5AB8x/LqY3ehmUN036tja9evcoR7TpStmOo4ShpM9sxkxNRJLDLMjSxGx5NCMqdNtvD7PUnBXwloAXJE5cZ/tVp/Mkr/WG5372QMK8XBjjSfs5uqt7XaB110kmRLvkmnwzmpN7Y7KjewOAdcdlRvaHVWb2n1NX7FKXaZbzZHrrc6kXYIthZQQbAXwCts6AjFSvezv7KFXvrLTShR3EyPgdbL8u6679lor3/BFN8EBUq5MAVECJDflSdlKLa+jtQ1ZTDpSuvIgJgVPCbABzJLHfZ8y43JdDRPIUQ8wFI4XeF060AFpAsOC4okdVaeuRdnCNBqgi20JvduF5Y/lAU7ZJlSv1P4PwlfkhF/0jkRk+hi6iml7rJRRvP5dviQz95EZ8DPvQOYd+CnfAY9U/54tX7shpXhhhmNdRgKC4vcEaDGTEEgBOEiEcSABISx+PV1mOpYEIvI7KtVcmSeBsW1KQE+B4AV8KUWqVp45MShZzAjcKmUtqGEBqFLnY5NjOJ7cAl1rNasR53vyez2xmXHF6pUeD2y8YHKpotVTPn5sAOfyVSssd8E8XSO/MEBMiUj7E5WXJYmIHQaMLhFUopztPbDP1Tbgbo7MljjRs4zSQSlk+5UmzllgT3/Ww+5r+ZbdWLeN3dHgBbunyUt2b6MX7O4Gz9nd9Z62u2s9YXcLvu6s3sJh686qTbTf3O5t/JI9/tkIqzF8jdWZiInxgOJ4Ca4KSEBX3emHfHbjLeVrW9FTT3b/LsDrVEWsv79MWbulyguC7BA2InaUF4SVUjwrQMtDSgh02AJhx1WmYrA6FkAF+AlgFwAMkOIazhcET+EY58M1ybypco+6PgJIPx+Xf/o98usK0EVkeZLDVwEAJvgiJlee+TF2tI9nPnJt0bulcmkNRk/HAa4AYhnw+im/qDJlZQa+zDuQeQf+Xd4BKV6N3uzuYQ5wWAdYUHmAmOVSbvDzWqtI7DicZ8/MTpkdCWQKkAFhRJBnrUXgDDCZqOMoSgRE3Sy1yk2SKhf4Qm3CrwsQCv5g+I0loSmAFbG83Nyo/Mnzx9rnOs5R9qatmx26mCQQzJAc96Q8K1au8vUZuddwz/hzEceLMoAwTIuYGscJLjG14gMGaOK7hg8Y8cBQxZhswALhKH27lA4e2GtL1663d3qNsPuebmu3NnvL7mn5tt3fSqnFG3Zfs1fs3iYv2j2N2jh83VP3Kbur9hNSvVranUp31Wpt9wjKHnuvt9UYuMTqjN8mhWufIthrUe0CoCuAWP2Z31jNYSvtsquvt0KKVh/8u04/raRVrFHfLnu0jZsZ3cQY+26FfUALcyMQhmrkwBTnAYCCYhXAhs8AWgC25DI8xwIlyomALp5xqDIChCWvCfCFj1nYL2jrbRGAsY3UuTy1y02M8sUqIpUqSjF4pQAsz9E+qXylwxdR7YsK1lLO9CcAXBnw+nf5cszcR2agz7wDmXfgp34H4qCpn/Ue52oXUILDOQtKo3phpiN8AkvgHFJMqf2agbde54AwwAvgGjxosC9oDZSgjgFebMeMGS1wW2kr1652eAFgfIak4IuZfcBOBF5ydo+BKD9QCaIAKaXgTM/5AFf58+b5fHGcWYMs3E2cLupJAVcAL20BLkCJc0DW6nVrjFmcKGyoX5RD2IrxUvnCot5jtb9C9wFwcT37zFTcoPAVqFx7tGA3aeC0XKv8ble75Ym2dt8zH9mDz35kZQRg9z/xnj3Q+p0UfN3nylcbQdazdnddKV91nrB76jxl99Z/zh5++Sur1ne+1R672eopTESDGYesQVZeqq/P9WcIxOIEfDWY/b2VbzdSywSdaYULnerghX/XpZf8xirVe9LOEfgAM0FJYnvmPZECFgCMbTgfqVX4gkXgFY6nA09kogTaME8mzJhBlYrNkZwLapr7k8XmTMqlLuAqlB21TcdDGYltyBO2xBij7PCZ7WkKHZEHXQXA1wkqX0Vlmix657OR2vUjoAv4Cn8Z5/qf+osrU15mMMy8A5l34F/1HZDadZ5msY2erqV8PERDtOg1JsVsxcDKFnT17t3LOnbsaP369bOcOXJAF6jsV3DP3VKDiEjPDMdsmRoBr8hfaobvA2WEaCDsAgCzUgoTPl8klDAc2XdiygOMtH8USMX+XenHjwde5AWigDxMnR4lXscKAq9wjPyoVsT2IswE0AWscWy04DGAF0CJ79cOZjwK2PBhmy81EDMlELZXx9ZJuXur/3i798X2dvfzn9tDL7Wzh174wsrKOf5BAdgDT79vZYAvlK/mr7vydR/KV8PnHb4AsPsav6D8H8lBfqbVGb3R6k/ZYw0FVw0T0HU0gEUQ1nDO93ZP85eteKFTrEjhIinwuvXW0lamtuJYycwYorsHs2KAHoCLY3kzGSNVCqAhDzDDuo7BBOnX6ViAHcCJMoKilc8ECXgpUTaJPKhrJW5raae7P9mTfiyCwkgFo6yCoCsJZ6Fu8oZZlhxD7SqiZXyIKn9c+EL9cgBLU79isyNKmM9glImxGCkDXs0zX/b/ql/2mXZn3t3MO/DLeAcURuK6am/ZvKXRzL3tgq9l8nkaPWyk9e7RW8vwjHA1a4LMbCzPA3wBYShAyxQ+AQXr4KFDDlBAGEoYpkdMkFMFYviAYX7kM6bH5Sobx3O2S5SX7SYBji9PFCtTwJObGOXflQ5dP/QZmMKMyQxFFsc+ltoVoIstZc5RyAfCUQBh4RzHiZZPWTjfowICWKTFCt46T6EpKH+7JhTs3yv1a/0ma9llpN3+Ukcr+1pne+T1TlKt2ttDL35pZYGv5z9x+Crz1AeCr3ftAfl8AV/3N3vZYQufr/uavGxlnnzfKrUfZ7VHrLV6U3ZL6TpwTOhKAliDmUcc0K675yErpGj1RYoAXoWsWNGi9ki5CnZ9pTwzI+BDYpFsByVMepgXlQCqAEgADQ7rkRoVhZcoqZmPkVpFlPso3lcEb4KwBxIgJgDKB04CM8yY4RqADggMEOblCsYiRSwK5pqKlp9eVvw5gqwI+AKEsS2Jb9cdMXgBX0cB2AmYHXHCx5k+DpL6Y6Ero3hlvuR/GV/ymeeQeQ6Zd+CX9Q5omaByT7azdZqVCHQQesFjW83JsT69+9jHH31qH3/8qX31VXsBlKK2Z2U5RGFKxNeJxaoHDhwggFrms/gOoITt2WNrWGh60SKHLXy/AC/UMK6ZOXOmO+MDNEsU5gH4WibAwZ8Mx3SUMFfBYihKh60ARgGawnmUMMyj+F8tk8IGFHEumT99n3smttdixfhKQpebQFX/Lt0L/ml8BrjI44uG6xr2qeOATItzlq+x+h1G2N2v97BH3+llj73Twx55s2sEX692sIdkNnzoRZSvT6yszI4Pyuz4gJSvMoKvB+TzdX+zVzXb8XWHrvIfDbFaQ1dY/Uk7BFJA12FrOLPg1IBzng5Zozl/FKyttF9f/FsrJGd6wAun+gvOP0/+XY3t4rKR4gVMRcpWXqT6EM+Lc0BUpHJFylQ+FUyBSXGOx68L+AKW2AeoOO7X3ReBWlikGhACwLze2LHfy9RsQ8AP5Ystx9xfLKWqReU41MVAmGeODLHGIgd8jlMPgVLxNXOVyxWvvwO+Yuj6W5SuAGkZU2PmC/+X9YWfeR6Z55F5B37ed0DLBLFmaNO3ewhQ5OckiHDgkKltj8xmRKlfrMChOJW3b9/BPvigrX2lJXS+7tLNpmjdwlzNFpwkdWvYsOHu09W7d283MRKpfp8ChB5CCdsRmS4JsYDpkQWmmQEJcBEPC/8ooGuT/MpWr46c3TmHqZCI8ttiuElCVjo8hXOY/AhkyuxCHPp/CLoAqVVr19gsmRjZ597zla375zNwRTu2k19tzFW7va90fP/+3bZ43Sar1X6U3ftOXyv3QX85xPexx97tJQDrHsOX1K9XOtjDL6F8yfwos2PZZz50yCojf68yrQRfrd+2B596X9f1tJoDFlm9CVutAUsAzRRQZUfQ1egY8BWgrMn8/7IKnw6x0wcJQ8oAACAASURBVIoXc+gK4HXt1VfbI7WfEpQ8K8h5IrXmIspTCJwK9EQAFIOU4CeAEFAVzJNBHQOGSJThJsNbW0bXq3yHqgBhynNODEXBFOmKV3wd7XFwk/p2RsLXjDKAOFfcgMHkvsp0AJM5EdiiHWwdvKS4na68hYAmgRcpMjkeC8ASylfS5OjQpev/BvNigK6M4pX5gv95v+Az/Z/p/8w78Mt7B+RY/6sbW9grXw6JZh0q7EMUjR5zXaQ6MUNv79697s+Fn9YoLQb98Ycf24cffGgfvf+hDR0yTLCVpVASimElQEPV+uqrrzxN0QLSaxWGYY+uxycMMMLZHXMkClgALBzTA/QASxtkegS8cI5fKpMeJj5f4ieGoABHSbBinzIAxRVy6E9Xu5J5A0yxnaWQGWH5oFBu2NIHqX1BFqZLTJKb8QMTiO2RWXblxi3WoMcku/+DwVb+46FW7qNBVq6t4Ov9vg5fj73d3R6NlS+Hr5e/lM8X8PWxlZXq9aDMiqSyz7S1x7S2YvXeOVZv3GYFQ90nJeuQNcw+IvAK6bBDGCAWYCxAF9um8/6sWZIKdXDqKVa0aARfheRgf/sdd1npygIlAZADjENRbFrUMeAmAJjvuwoFEAUVKj94AUoRLMVhKShDShhQVvK2VlFyJSy6njIjUItUqQBgeSbGKHo+QAZwRZCn9qncYPpETSN/BHXUq/Uj47ZTfgCvswWXxe7SeoxuZsyDrgBh+Gu52TGf6TEBX/h8JaFLoSOSIPVj9zOKV+aL/5f3xZ95JplnknkHfr53QGpXMS1/0nHQZJnU5Lsk8MrztYqCqBKKgYCpLKtDkNR9Wu6GIKnzFJl94ICBvoB027YfWZdOXTy21Tw50pMXf7Ahg4dY165dPU0ShBHVfc++fbZPCX8wlK6Z2TMdsnzpITnTM4MR2PFZhdpfp2uYWbmIJXu09NDaGMJC2AvyAlWkzVLIcgAjTI4CpQBNyTzhGIrVQpW5aOliV7vC8bAF4hy8BF+ueCk/ke/zAqoqsr/qfHrADLv/4xFW/vNRVl7xth7/dKg9/vFge7ztACuXhK+3utqj+H2hfAm+Hn7hM4evh2R2fKjNp/aY/MGqdp1mdcdssIZT5UwvpStAV2OBVzLlgVgAMm1nf2cNJ2+3K2+92wrH4EUoidNKlrD7Hq5glz0sfypBzRkxvAArQVECdNzUeFdQqyK1i+Osd4jilVKlHIyizzjFM4sxABFwFMCO/JQJiLEfFLIAYVH9weSZBL/I7yvKF/mbsR+AK1LZBF5qx9mx4sax4HB/hkySeQpXpHjlQRefUcKilN/pPg++PP/dArgf6UhfUP4MeGW+4H++L/hM32f6PvMO/PLeAYEXqsLgibMdvAJgAB8EPQWGMAECSDPk2zV8+HCHMJSqPfJ9IlDqXIEOzvSjR42WuXGsApaucagCmAimyqzGwYMHO3yxiPTw4SN8fUMgbpdMd0ASihNqGE7xKYiK92kH7SKYKWXiuwUsLVsZQRj5PUaYlLmVqGny1SI/xwNEFbQllthMmT89QKvut6A84RhmSI/CL180ZjNSPs70HactsrJfjLMKXyq1G2MVvhhlFQRfFT4ZauWlfD0u5etxwVc5mR3LSfl6DOXrNTncv9reHnm5neDrc3v4xc8FZB2s8ldjrM7w1dZg8k6ZFw+6ytV41jfWZNaRAlNjHQfGAoQ1yf2T1eiZZRdceJHMjIWtWLFi7lh/4QUX2AOVGtoFD0Yz/YCtCJii4KgRAEUhHgAkEqZDYAa4CcATqVPROb/GIS7yySJ/ZI6MHPW5JoAW+wG8oujzgim9c34+YT6MQlpE5kWUL4cpb0MEcxyLlLBI7eK9JQ/lo3YF8CopYCqcMC8WlfqVH7zC54LgKzZPypm+IIj6W45lwCvzxf/L++LPPJPMM8m8Az/fOyDH+osfecmm5iwWUERBRAN8ATzE2lomU984RWnHr2mlTHiYCZnRyHJCQ4YN9Zhd+GplC2JQuhbJoR4z4RqZGHGaD8sLcW6yzIuDBg2SStbd/buCczqAE4ALANuKKU/146QfIIrz7JMXWCOuGIoVQISzOxMCkgtgB2gqaOsgJZhcogS0hTzh3sNnthxD9ctdoNAUUr+269h+9dWUZevskU5TrHz7SVapw0Sr+NV4q/jlWKso+Koo+Cov5av8RzI/SvnKB18yJz76Wkd79JX29pgA7LE3Oin/MKs9ZJk1nLjDGilsBDDVxKEL8DpeiqAMQGs298+Cuc/t9OLFraigC/AqVKiQXXPNNXZX5dYpMDknXnsxae4jRIQrTK6CRSY9lKsInjBFRoATIO0sHOxjFQogCymAG5/DbEnKiMpWebomBUyhTp2P8kT+Yqm2AFVB6VJe4C6CwEj9IsBr1L6EmVE+X8UKAq8fgK+ggDmgAV1/p19XEtAy4JX5gv/5vuAzfZ/p+8w78Mt7BwRe11d/2xauWOMxvFLgsTN2Khdk7FagUEx9E7WmIaEhcrU4NsoTS/HgKA9crWYtRB3HeZ5Zj0AWTvNsBw4caN26dbO+ffs6pAFuxP2ar/OElWD9w60KGwFoBZVqnXy+gDsc8tfLJLlrnxanltIECIU8tBVn901SwlYqYjzgR8yt1WoXTvlAHSkJUWGfMojZ5ZAX32s4l9x6f6iM+YsWys9sQ6SsadbkGgVYrdN3tj3acZpV7jzNKnWabBUFX5XaJ+Drcylfnw6zCjI7VpDyVf79PlK+elq5t7pZOcFXuTc6+37FTwZZrYGLrMHEbdZ4xn5rAnTN/saankBKQZnMjE2kkt1SvqYVK3yqQxfgVbRoEbvnvjJagFvAEzufB1+oaBvNDARgAjylIAnwkcpECuBFHsAtlMF1wBDH2XJtKCcoZ25+TJUVKVqYCDF7kpd8bL1eHU860UegFcoNzv4KZSEIIyZYuCbVHqlgRQRZSVMj+x4OokD4ilSvCLzifD8hdAFg4S8TQDUzAPzyBoDMM8k8k8w78M9/BxTD6+5GH9qKdYIKOYoH8HKoEeTs2L7D5gJIq1bafs1S3C5gAZx8dqIWih4+YrgNHzbMPwNTON8vWrRYEDbXQ0ZgZuQ4sxgJI0FYCYANZ3qAjWCsONCvA5akWFH+DgHVNiltOL33VOBW0ghdt0D5vF0CIcAplYBDKWM5Cn8xftwkGz92ok3Wwt4LFiy0VVLdfLkiKVTBRAiMLdf94IuG8pUErbBPPeyTF5+uuVK78AlD7dqrfuo1Z5U93GWmVemWZVW6zhB8TbXKgq9KHSbJZDjeKn05xiq2k/Il+Koo5auCzI7l2/aT8tXbyinMBGbHcu/2kCI20Gr0mm0Nxm2yRtP2ynR4WNB15ISgK4AZ8NU053trOG6D/e76W6wocbti6CpV6jR78PFqdulD+EDlAVMAlfRtUMECREVblKc8vyuuiRSqSL3ic3RdpGwBUgGIgm9YpJ6hUEWO/KH8PB+zCMD4HMqL6ojVsFhhA+JCGyMY5HNe3LBSKj9pZgwA5lHnicV1TPhKQtePD5KaVLjS9zPglfli/+d/sWf6PNPnmXfgl/sOaHHsR1t/oRhe0WLQ+cBLoLFTAISJceSokR5EFIBCmdp7YL87uWfPnq1QEsM8lEQIkoryRKBUIIwI9ShfRLRneSFMkhzDHBnMlktkysTPilmOc+fOt5WCIkx7u3YrnIXAh1mNzJbsI8VsxOhRblpEqUqBlxzyMU1Omqg1IydMsa+7dre277e1TxR/bOTw0TZt6gyFl5jrYSO2St1iqR+c5FnHkfsN5SShKwleBEn1wKrqi13ECNuwxRoNnG8Vu8+2Kj1mWZXu2QKwGVa1yzSrIgCr0lHw1UHw1V5mx3aj8+DrY8HXh5HyVf6DvlZR0FX96xlWf8x6azx1t5QuoEsmwznfnnAK8NVcsxmrdp1k555/gRUtUjT27ypsl116id31eIMo2rwUJsAnHbbSPwdlLDIJonhFpkRA6GzF5wpgdFQEe6lNnCNfVM/zXm+kfOXNguRcVDY+ZJHJkhmRXj7n4hSVk1cfoAXAca1HxA9bwE+Jukve85zAC+f6/A72earXMeDr7wiQmg5a6Z8z4PWfMgBoivhJpP+U+83cZ+ZZJ98Bf/8zq1qc0P+/wKv2S50FH5G6kwQvhw+gRpCDuRHz4pQpU9yRHif7+QvnyyF/j+3VLMf1CpbKORQuzJEk8hAoFV8vrmURaZQyAAyz5CKZ73K0Xb95o8I0bLHhQ0daty7dPSbYjOkz5Ji/SItOr3G/qgMHDyoy/i6f1YgCFWCJLbMPV0g9GzF8lM3KmmPZWbNt5IgxMm/2sO4q77NPv7DOnbva0GFqT/YsyxIYEvqChbeT9xvAiy3HUbsArhxBG8sasbj3PqldX81cZY90z7VqvZV65lg1wVfVr2daValfzEqs0nmyVekEfE2wyvL5qiTlqzLKlxzuK8jnC+CqJBWsqvLVG7lG0LXLmmoGIxD1Y6Armbflwr9amWfesxJFI6d6FC8c7Evfeqtd/5hmFQpwHIAU4iGY9ZJK0bHgKxwHgoAknPJTju8Aj+CHc5HJUPG/ZDLkc3Td84m68vJhJiS5ehWDINe4STM2V3p9MWQBXKe5w388e1LmTOCNPGelArVG4BX5dwXwCtvI9BiZG2PwSipf7P+EzvQZ8Ep+GafvX93ETrqyoVKjRNLnqxv/4wcxzSTKVy9t+SlBSX4bJ5G4Z32xEiDxhL6E0/uooM/0z+/q20lXqd8KOn8ixygj9D3lhLaeyLX/rDz029/aLu6P65NtvVaff+p3izrC+/tL7Ufum5Tsi3/0/k/9zv+j2/tzlR8HT231fq8YNKLZgwFGAA9m/o0fP8ETJkMPNyEAAbAwGwJWE7R+IT5awBLrNeJMj/oVotoTVBXYwuEeXzDULiLWT5gw0c2YSxUiYt36dTZn1hzr1L6TffTBR9a5Qxfr12eAVKwpyovD/kJfI5G2YR4MgV4dvHQMhW3MyLE2cdxkmzY5y2ZMzbb+fQdZn159tcTRAOvSuZt1VriLKROnSgUbZbk5uW7qZBbk2g3rXHFDXdshuKMO4It68O1aIyd+6tulY6s3bbXagxdZpT7zrFqfuYq5BXzNcfiq9nW2w1cVwVdlh6+JVqXDOKsis2MlOdxX+my4gGuYVfp8uKBrkjvTN5q8w5pkHbBmJwBdzXO+NVISuHw/54/WPPcbu/mRKla00ClWHOd6LRFUQtu77i9rlyuMxFn3Pe+QhLO6Q5IAKjirA0/JNQ6BJhSkZAoAhhoFCFFGALigolFO8MnKOxf8xMIsx0jtIh+hJk67o5WXA0RFSlZ+UyTHo3zxrEkBGAAJpIX83v64vUUEUHmKVwCvPPUr5evlsAVwkf62NRjTAetYnzOKV+IL7uJHXrbra75n11Z7x66o+IZdXfVt//zbx19TQMGf4NfyHwRxVxUAcQKsYlp88/Lyr9t11d/1elnM0wfQvxe+4l/69d/oZZWe6+wwd7b+4Yrc2vqnATsNaOc/+ILVeOlru7Hm+39zP1HGVVXetutqvGuXPf66B3D0+088n3/qQA2YXtEgH6CeqS+YEnc8+aP77Ve6hwsefFG/MJ/JAzc9lzO0bth5ZV74SQHkXC1sfGWVt7wff1fhDTvl5pZ2Eu/dz9WPvH9XCMoDdGpgP11fbKdrWZCf9IfFse5P9Z9yU0t7Ss7MN9f5IK8dx8r/n36c56XvupfbDXb/rlRcLEFGCr60T7wtYGmwYnINHDjIJgqYULH2SO0CuDA/cr6/lg1atmy5O9cTRBU4A8x69Ohh7dq1c1BDFeMYDvg9e/YSpI2Wwz1gN16O9LPcPDl37jzB0Uj78ov21vaDj33JopEjRrlahqlysUJZrFcsL+reIfMfgMTxKRMmWda0mTZ9isJXDBxiffv0l+qFgqYJAXPm2qwZ2TJFTpIyNtzNnfiYLdOMSNq+RLMjMX16uQIs/MEAzwWLF/qW/jiwZ6d9PWe1PdB9nkeWr95vvtUQgFXvLQDrNceq95xl1WV2rPq1lK9u02R6nGxVOwJf46V8Cb7ajRSEjbaqnSYK3hZrBuM2aypn+gBdEVh9J7j6MelbazH/L9Zw9Cq75PLfa1Hswg5eRKw/95yz7c6Hq9kFZfJMcQ5QGm8AmgBPgAwzEPHLKkgFSwJY2KccygCg8OMKPlsRoD3vihTlUXYSwjhGwkwZ1RvVzT4gSFneDn3/Rk79UVR8D3+hyPhnlm5hZ7pihh9ZbIZUW6j3jHtlZhR4AV9Hpdj0GIEWqleccKT/0c70bRRq4sRS8XvbBO6y/2znen3ZEKn5rS7jbP7q7bZAad+R723ZBv26WbXNvhyQpS/vFhqEpRj5L0K2+oIiJb+o/VgMaOyjjoQ8Gshvrfuh3VKnbd7gG67VoFS2ZTvbtveI6tYvtWVbbO7Krdbyg4EqP1EH9SfLDNcDCQUdp24GPF03YOJC+6T3FAe8SblrHJRcbUm1T2VTfigzbDkW1LGQN5xTncxmmZizxkZnr7CW7w+wU29uFeWnPeG6kJ/rk/3HcR2j7wdOWmRb9xyx2Us327yV22zMrJV2Q4338itCBd2nl0m5aX1A3gLvJy1faFvIT/tUVlGB8ONPd/T7ow8L39La+oybZy9+NTJv8A51FlRPKFd5Ttb9DZkq5+N56ySPCzjoGyldz2q6eM/Rc6O2UxbXeH/rfPgc91F0LrQ9fsdCHYk8nYZm+3s0Z9lmm7tCPjJz19idDT7Oa3PIm/6+UF9IyXMco030S3p9yXzhXCp/VN6pAj/68aKHX4raoHK+GDDdOgyeGdcX9bf3yfH68ZjPPnE9dYd2hPvUsztF72T24o1W+9Uef58qmyz733VffXiyvuve7zpKJsO8UBJuasP0qITCRbBUIs8DOQRABZr69OnjazQCPAAYjvHMKGQWI2ZH/LtQv1C6UKMALsJIAGEDBgxwCEMVGzJkiEe6ZwYj+0AR/mBEn8fXa8qUadazRy/7pO0n9s5bb7tqNXQIeWa4WsZi3mukltFmoClX0DZ50hQpXF0Ee1/Z1zF4TRw3UUqY/MymTHdQxMGfGGMob7QRdY77QglbKJWLyQTEA1uk5AqbfLt2KDUZttTKdJ9vNQctsZr9F1mNfgutRl8ALNdqKuJ8dTnKV+8x0323qkn5wpxYteMEq9p+nFUVgFXT51r951uDCZutiZYDajb7iCtY6bDVIvc7+6EUrmm1+H+s8if97YzTSrpvF4oX4HX55ZfbjY80Or5TfTwzEPAJylII5xBBmJSyWE0qaAvwoDgFkHMQY4aiwCk6JyASnJFcoVJ+8jp8SbUK8OfnHLYIGxFDmMrhOFDIsbMEXmfc0tzOiteGpEyvQ2WyLQV4AVjHAq8AW4ntPxK6gLPi972QAa/kF3VxrTpeSgPjDVK9Nu8+bJWe72KltE5TCS0X4IOSm8Ma+RcTsJAPXPgixjwYBnCZeRh0HHyukcol00qP0bn2WsfRRytZuq5ymy62bvsB+0Olt+wsKSOt2g70AfTKym9FZWA+0peiKxjsh0EqPl6ktBQsTEuAFm3BlBPaoPK/HpljbXtOspN17pEnvrJLy72WAgCUJVQBv47yuJ5BLKmUYAZMN4spL+0GFL0/qJs8SoVKC8D4TJtCed5/DT0vX+7hOGCSpYHxk95TrZTu4w9SGwGxOSqXf3S/V9qlgb7QLSoX1TB1n4ICPqfOKR95wyDs+7of2pCvjKg8Px5f722iveqvS8q9agtWbZcKp/7XdbTx/qafSw19N34XdG86Xpj7pC7Kpo70pHOUO3nuWv9ne1LKi+dVnW8K9AFWvx6IUX/Tj/4s6G+OUV7oR5WVev7h/kJ9+sy1w6cv9WddSu/yZY+9ap/3m24rNu2xS7Tv7wTt1HPwdvO+cu+UwfvEvuoqzLvkz0p5ddyfLe9CqJNzeqePehZ+HNDRu+TvYmMH1xUb91iZFl9E75PA67Z6H9rt9T+K6uU9Vdn8r3g9tC/UE+6NvtD/lb/jcR3e5vgdp59O5b3gWv7/uC7OV4i2qLyJOautulTZ1PsYys5so/4K/aC+4ll81mtcGnjJ1BaDF/DlSQBGJHmUoAOa3UigU8IxoGwR8gHVK1fQNUeQNXv2LFeggCeAqlOnTh5GAh8vIAdnfEAHf69+/fq5Pxhghuny66+/th6K8TVgQH9B12T3C/M1HeULNn7ceOvYsZO99ebb9sXn7axPz966ZoTD0zyZQQl5sVLmTJz5pwreWMT766+7CeiGWs7suTZjykwbNmiYzRRgeSBWxfBC7QK4ghIHDM7Mmil4XGeTp05WaIo1rnjtFnRlr9psj/deaI/1mG9V+y+2mgMFX1pTsWb/hVZT8FVTpkeHL/l8Ve8u+JLDfbUuU6VwCb7k81VdIFar71xrMHaDNZ6+x5rOOpwyGwaIan4CwJUfyP5orRb9xe6t29qKaWkgoCtKxeymm2+1Kx9ucRR4AVCASkgo5+zjuO7QJSCKACoK4xCAqSDwCse8LJVD3ujaPFMk3+shH/ucJ0UAFvt2xUpYMFsGNS20q8RtWoxbStcZArDTXfGKYnqFe2B72vHAK4axlNIVw9ePA68TU7mSaljx+9pkwMu/pMOXDgOdvrx/o1/nqzbvtXs10J70e33pa0C6Wmaw5u/1t5ovd7f2g2ZaaalXz30+LDIV6TpA49lPh9lNtT7wAeIZOUr2HT/f3uw81i5+9BWpVwNs486DNk8K2hf9Z9hvNbCnBlYNgBVlBlyyblekiFxU0/8xNij/PU0+Uxsa2L3adh0xx3pLdWn6br/UQAVEdR42y/pNWGBvdBqrXxUCFQ2eJQWLL7Yb4SrNqx3G2BgN8O99PcEHofpv9BbgvWkXlH3Rnv5kiFV5vqsG6znWa8xcuwN1hAFN91Tx2U5+/ef9p/ug9aScQEveGUOozl8lKJwo9WyLIJU89zT+1M2OH2iNMtr51aAsu6bqOz6wApCt2w6yuq/3tI5SZX5f8c3o/vVFD9RMnb9OUDom8hWTaYo+W7dtv6slmPxukZmI8lCdUCbdFKvBFTUFM+fLX42y4TOWWaO3+tiNtd63j6Tu9R47zx5s0S6CCvXJTbU/8GdHX72gvikhqGaAxqTcXmUDxnWkilyqZwOoHvz2LzZs2hLvo18Jnio+29nuavSpvw/n6AvlbbWjn54xffdI66/sV0l1MrxT3J+uHTVzuY3XdPNFa3cYJkB84rhfQMmhR/mqvtDVuo/K8XajdqKyFrn1CWvyjtZ3e6K9fdZ3qg2YtNBqvyLlxstPKDy6HnAZPGWxYGtaBDl6d4GjxWt3+rtLP/I8AFz68bO+0+xymdF5x+mnOq/29Hy06Vm9v7Tz7a7jrL/6q+bLghbVAZRe6kA3zd/v97tPdJMp/Xjxoy/bhz0nW0+9R/xwOK9MG/tUdXz7p//ye2/TbriUxCft0Sc7WIVnOnnfY7p99rOh3p5eY+ZZeT3PU3QfrrAJ0ng3gLYOQ2Zaf6m273Qdr1/Gz3pbGrzZ258J/Tho8iJr/eGg6MeO2vIbuQ18ov7inX5S7930heut2ovdMuAV3stjbfWMeWfCckHBvJjaCrpQu0jBpwplyZUwmfd279P6jQIxApfOEYQRp6sPi2RPn6bApEt96R5mQ3bs2NEBiyWEgC5MkIBR1swsBzBgi4CqQM90nSNf//79Pf5XEsxQ04igP2/efM/z1Rdfqb4+tkmmUGJsYYJExSIRkT4ra0YUS0zQlqPwFrk589xXbbVifhF8dZ5CRABp1AsIAobu9K9wGQsFZDOyZ2phbMyu6geZGr+YscbK9lxo5XstlI+XgGvwUqsxCABTAr5kegzwVaOnlK/uWYIvfZ8KuICwWn1yrMGotdZUzvTNNIMR/yzMi/lBKql0/VHnjpWifC3n/9maz9hlV91yh/y7ClmJEiVc9TrzjFJ2x70P2SUPSjVKCyORDl4BXs6N8wFHwBgQ5WY/bcnjAJWEKI4VkPi+JH+ApwBiPitRapeXJXUL53oUr2BSJLgq+/7Z4SwvMCrtwBRZUmpXCS1BRAR72hfajo9aCWY0xoBVoOqVhC8FWS36o5YD+gHokkmxWDKlTJHPZsArH3jxZSSgAIpWb9mnL3wN2qgC+iJnYNq5/1sbqoEYX6lr5AeGknBNFYGFzhfTgLJwzQ6r9Up3qyE4W75hjz2qwfIJDQb8wr+v6Wc2c9FGGzRFUvRL3fVyPJ/4dd7EKghy1m7d76B1rSDlbQ0wqCTMPEGBmylFCPBjYJqgARxAQKH7QmuCcZzyyQ+U/EpxeBgQZyxYb+We6uAD0q6Df/RB1NWlhRutSpuu7lO2fd83NmLGUquuQQlFLHfFFh/YbhakoMABl5V1v1PmKc7OjoNxuwWo+oI+T/fAII9ptvwzHe1W3ecE+Tt0GJxtD7X80u8hV+YuQPaeJp/akT/+VaC22mqoLvybfCBXOQG83uw8LqVacG8zNFi2kPny91LAqIMB9uFWXzoUYaIrLJXuM9W/YccBe0JQCKAAgdN133Ve62kvfTnSFq/b6T5jvxZkYn57XWXwLEcI0l5pP9pOVf2jspb5wP6Inhe+QPj6sd2485C90mG0PdD8C0FVc0HWAgHeaDtF1/QS1GGyBbiek8kQ+MVPz+8pOagpLwA1bvZKfw7tB2c5lKLyUPYwwEvvDzC9UPdY57UeAuEu/ryBQ0ye9P08mZ6b6v4AMt6T2+pJMUKF8gkJ8Vb1Al7t9E64Sqa6gboRqqOtgOjcB9rYrKWb/DmXVR98OTDLlaBSgmmUuF37v/PnjUmOHx4TclapT/up3QNt/bYDgs5PrJjUsNFZy/25l2n2uXUdPts+7DXZTlY9ndQHI6cv8/56Xu/NJY+9YvVel5P23m/sY4HwQ62+skJ6ZvRVj9E53naeOc8LEONHAJCX+t9Q+4vrB0S7gTOshX64APajZ66wBgFZBgAAIABJREFUD7pP8vsCEPlxwo+c2i/38P9ZILywYG1M9nIB7Fx7SPf5nv4XDn77Z/3fdsmAV/LdLGhffV5USkKvUVmatRgtg5OCLoEGPl8EOEVFwol9l0yKuxXiAfBCEQt58YVi1iMxvwAeTIWoTQANDvnLFD4CpQuIGiA/MEyRrLnIGo0oTShOXMN5TJfZOj5RDvtAGo75mDUxQ7LsEKoYYSeIJYY5E7WNOlYJpghJgfO++4HpPEoZMOWKlpY0og7CSixZvtSyZgnM5GuG6gZ0AYNB9WIW5xLCYOhazIzEFVuvgKlNR6ywh3ovtvJ9SIus+uBlVkvR5mvJ7FhLyletAXnwVav3HKvZM9tqyuxYs0e2Q1e9Eaus8ZSd1kyBTls4cAXoyoOrlnP/aD8mtVr4X1Z/QI5d+OuLrBgO9QIvHOt//esL7day1ex8+XclA56mQCUGpvTPAaSSx1P7gptoyZ884HKn/OPAGNcCSAHC3FdLsMXnqNxYJXMAyzMdcp6UhEQWvwbegDAvN3EPQCHO7UXkr3U86OKcz2A84YWvjwNcSdAqYB8zY1H92Ax//9k+XskvoGOAF2Cz68B3rmiddGkdd5ZGSbiq8tsp8MI/iS9+8i5bv9sHnaJSLHyA1CDZcUi2/7o/6bK6edBF3YK7x5/uYN/9+f8I2BSnRoDHoI/KxrWfSDUYLGDDKZ5BEphDwcLhn/KvkDJxnUCQgXTMrBWuBi2VegYUnPTbOl7+KA2WKFFAziT5ZKGw4XcDTLkZ6JLaihr8jBSZnXa3Brj3Nbh1H5UrZaaecb/VXujmAxu/lFyhod1SUDDfMBCj4ACkiwSfboLSZ6BgpKDmJflF3d7gIx/8XFFL3r++6AsCr2ICr8kCDlQ2VJMhU5dEUHZ5Pf3zPWc5y7eonZ/Zx1I1xsofzFU6KWUMxu3UD7QHkx3gx702fruvZS/Z5EoIfYhSht/PeQ+2kZKoqea6h5uklDmwSAG64KGX/PxvMdFxL2pnT/UHqib9vWrzPjmx6/lwL1JJMc+5qSz5LrGv6wAv1K6Wgki+DJbpGZdT/c9rJhP3hSl7xkKZGtRGL0/PrGyLL10BRfmbIj+tV9qPis4J0obKXwwgPktO6sDubfU/tOs1KQFIQ/nJB15S4cKzf0IBG8fq/XClVf3IcwLoq+rZNhO8z1L/8Cx4Z76W8jaUPne4a+Q+agAY8MQz5sfJGXKQv0ETKvj8G7UTkOTHxd0CNH9HdC2O9PhJpp67TJTAJwoWquXsJZv1/yJl+bfqR5knUVS9DaEfMTFqIshlmnhyjfobUOMHBiZE2odJ+qSrBJ66HgDkfwA/ypWb9rr6ynHKXCdw5MdGxtSodzL0bUFb9XdJ+c/0Hz/LwQuACjDFls/4OgEuHkVe5kQc7ffK3wu/Lny+WEQ6MkXKIV2f9x7cb3v271e0+Q1SwXIcaoAmwAYQQo3C5wtAY7kfgGmMArHO0rGDMmFu2qx1IQVlEXgNddCibiAOH7GBAwfL56uHq2s46YeEGkZICXy2yMfMSspA0UIlo17AC5Po7Dmz/Z6AwfEylWIKJfwF4IezP5Hvp2hBbyCOMBJ7MTOu2WKPD1huj/VZauX7Kgm+qgxYanWGrpCj/DKrLdUL+KrZX4qxzIm1NNuxlhzuAbDa+lx3+ApjBmMzzWBsPuebWOXKAy6UrXTgaiUIO1YKeVsv/i+r8G43O71kyZSZEfD6w5VX2RX31NH/pGBG/3soWMGkGOAqbANYpX8Ox5NbV71i4HGgEggF5SlcX9A2qGDkBZxIwb+LdRvPeSAyfYZrQ53hc9j68QLyUm6RW1tZYY0lRTRLMQlggFYArsjUiEP98ye4FmMB4FUAZOVTu+Lzxe99Qf7CzQN3/Yc71ye/gI4BXmWkejAwlUKp0eD3aw3MDDj4ZPEZ/xN8ktyBV0BS/mn5MMivBHXqzoaR+a6bTIUvfjkiGtyTdQq8gAN8YRjUMWMuXb/LKkv5YFDHBEZdDIY9xuRqcF1oXaQaACCYiybOWWOUTf2jpAjQNgDu2urveNsYaLsOn+MqGIMazvDUh7IzVwqXm750Dzh+AzQVnunsJq83ZCbFzMn93S0TGzDHP0sKvNS2ulI0xgE+Ujye+niI2rY4Oi/gYNB+7+uJDk73SvHKVdnAXep6+qAg8JJZEEdMJjqgIAITmJgiH56mPhADW/T1RzKbdRwyK+pT3Sf9AJSQFyidJhMmpjnUI1TMbjILYgrDDNx/4gI3h2GWpfwcKWJfSl05Tf+o+MDNEUhjTg3qUQ+B1zOKu1O6blvva6DC74V7xT+Krdqefn8BvFDRACtUJFSe9nIwx3TIzMYsAcudDQUs6mvK+K3qX6Bnjto5UuqcvwvUoXv8SnCBCRsFqqfeDUyqH/eZql+yL9hAmeNS4KW8+FsxWQFzHuANmHg/0lbVhckRkEdZxATrUKa+o4xOQ9WvtEeDMSZQzIfA4eZdh9y82lOKUi8lfgTgC3eyIO85wSQwR5su0ExVflnz7t4vdczLkhkbkzHwxXvH+/Z7/oe839QmFDzaFr8b/F+9110z3PR/xLNFZSQBugPVd/6O0i9q50syN+MG8HDrLx2ai9+uHz0qF0gDwDOmxh+ALvpcz5qI5MMm5+RXvGIAw6y4c9duV7mINM9C2O3bt3c1i9AQqF8AmJsiUwAmYJM/2E4pRb7Mj/IQPR4Awh8MhWm+THyzBUjA1nSZA/v17+8LcFPOWhzlpThhxlwl/yrO+3VSxlDAsrK0LNDoUVLCenmZmzZt9vUZp8q8OXnyJIGXQk8I8AAw1DHMn1xH0FYmADCTccH8BT4JAGjDtIjJk/2RgrXhAjBUPmCTRbwxse7dvcN6z9toZfsutwr9lPqzXeqp1tCVDl91Bgm+pHzVlupVSyZHfLlqy+erthzp6w3TGoyTtipsRORM3yInmBMj8AoQFbbAVut53x83OZDN+5O1XvBHu7NmEyshZ3rULvy7CCNxo0yPZ96iH+LXNpC1oImb6YLKlA5gAXLYAjjJz+FYOB4AyLcxRAVzYVCo8uUJkFZA2eQPsxspI/h3Ja8PbUkeS+6H8/inFbpRvtY36Ifxzc2tsH6YetR6QRjhIlK+XVLEino6EfD6cdDFDMaQHMSkwJ16Q+MMeB3160+DFb/m12zNb2oEvBgs3UQmUDpf4QGWC5R8luJvatqFMmXtljkPHzBXCWIl5Av5Pg2bttR/xQNOAID/umegCfAVgxdKiCtKUm4Y+MbNXuUDIQ7SmIsIR1BCUIBSxa8MBrO1+iV/kQCKMvFzGqtr8PNiRhuO7ydJyQIKGBzTFS/8YIAh97fSwMUUf2ZTYiJFYWFg81AAF9dytQDzUz7FKwav8a44NbWqUhRQAV3x4v4FXtSLrxkqWpZMhx5GQF/uqXvXIAsMTlPfvqCp1SddWN3hBOUQMyhgi5nKfaFQX3SfKCUM2HcKPACOLsNmR8AQA4L3se4Z0x/m1lp6JsDObJnZCOtQQsfxP+L+T75RztfAhe4Rn7cVG3f7AH3Rw0DpVpkp5QMldQiYAnJQvAAGIM4VSRRFKWSYRrkPlLrURIUYHgAvABwwpU8KS2lCrfn+r//ts025lncLcyPqIs8Mkyp9ieKFYuVqjUNQUwc2QPFXghj6mgRgUT8KGsrPSb+ppb6q4+rT3sN/kir2kZuko3dK756eD9fxY6KK3hPAy5830KPnCqB5v/Ke6hjAjw/Vo0908Nm++HOVENjwyxSToj9z8qof8dvK0Y+ANl+MsNP0TmHudaikr3QPQfFCwSXfA83keH+p3lP1Df9f7pxP36k8/PXWy+RNffQLfl2YXgN4AaDBHQDTMaoyfmy8q5eo77gGRXG9zNEZxetEwEszlfX/NXr6PJkR82Y1utol4GBGY0hAFvtAUM+ePe2LL75wZQmzHo7qqGBubhS0hWtQw1hoGwjbrfNbFLAUs6UrTQofQfyvmbNmujkQ0yWmTHy8cKyfOm2qr7+4i2t1HCd3wAgVinwsVdShQwepVAPk0J/j51HPULOmCO5oFyZInOeBKoALEychKIBGPrPPFhVshtQvQHOLFt9GIVssH7WgAO6U4vXu9PX2YL8VVmHASqs4YIVVEnxVFHxVG7Tc6gyTO8iQFVZHyledAF8DFjiE1RsqX9Txm6zZjL3WfPZhKV2YF/OrWxFEfW+tfgC20mHsiQV/tWZTt9iVN5W24lqTMc+/6wy77o6yVvTG+vreaCB3lPp28rX1rZAgoPitLVxpAliSKlgAGKAm7Ce3yeNJ8PF9vUOAD/DE7EjUrEgFw9fr+LMik9cXBG6hDaH+UHc4Hrb4kXF/gNep12sCz/WN5OrQVN8drayIvhOKxj5dRaV0hXSsuFvR8TToOobKFUDrqK3MjMX0Y/3k6xpkwCsFAAGCBF4MtoQ2wKwSvtQf0kAIpKAyYdbilzj+NJioqks96ix14MA3f7K68i26vb7izAgWHpGfE3k+6TNFL3tTe0uOytPmr7fH5Xf1Gw3sKWVE4IVjNWY/1CoGoLukfuw79L2VZgaY/HmWynQJwAARQ1QmCgiKFv4+zd7r507GmDoxnzEo4XfEfiX5jqG04KOD39fJMr+hrlAfgzrK2pWxaldK/mTUg78NMwuBCxSrulKMUBmA0XTwaigFBFUJHyhs7VNkBmLALqe+e7fbBFdbLnnkFR9c50t54dd0auZZDCYAA2ZAIOBZtRVFB1XldU0WYKDG+X2JBu+3NMg+LvNpD/l3oQLi49VBAy0O1K7UCLz6TZhvr8rkBWwCXjyzhm/2sYvUryh2n8o0WV2+PjjEE86h0C0t7VXNNMWHqIYcyKkHXyKUudlSwN7VhIS7BC2oZ/h4uV+YlB2UIkxe5Z9s78DYRb5Ov6vwupsMHSCBSyBGCfDCXw3ToitjaltpmcP++3//X2Qm1T02e7e/111fCmI1ASz98fwXOKPLx0v1AKIOiAJAVDt8ttxspvfK750JEepP1LGFa7bbc/KX+lRQyjsF/OOwDnQCrJ/o+GN6n1HcUGUxveInxbXeZoEXz9D7NQav/pOiCQklBYmT9S4wGaGqJhswqQLfwCIKt/G0wBKnfPwQea8avNHbTtb9A3v4dT2oHwrFdT+Rj1eut//tbuO9z6rofwilkv8XoNj/N+SriH8f7zhgWF5O+bQX0yXPg/byTof/UfwbafOp6oe+4+bbQCml5fW+vKM69uhHEb6XGVPjD8CX3i8G3/FZRKBPA68YulCvSMCUmxIFUAALywLhf4VZD8d41CWc24kiv3ffvkgF49pYCXMIE8zt3LPbE1HjgaQhQ4c4iI2RnxWzEvElC2ZK4Av/rklSsoCqXfJD4/ptgrshw4cpBhemRU1Q6dNXIPil1K1+vrwR5lBgcI7ULCAM8ALAMEUCWrlzcxURf7XtEcBxT9u3CRDVHsyctJfrt+5QxH7gU9C1Ub5rjcastYcGrLaKg1ZZxYErrdJAwZdMj5UHSOkaJtWLNEQQJof7unK4r6NUb9hyrZ+40ZpM223NZx2KHenToOsHYOuJ+d9begoA9sSS/7ZaUrbPO+88KV3FUv5dF130a7v89koahyLwOvm6hg4A0WcdEwygghE+ApXJAUyAFCAmbI8FOeF4+paycIA/zQOjRjG5gsr2QwBWUJ2hfM6F/bAN+cMW6HPoArxSCQBT0udCNzdzMyRqF7MOi7rz+/FUr+OD11GglVC7/JzAq4j8J+nz8Jfx8QICSBowzxSt45jtJrh4YMMEiKkl5UCt4xdqMGdQY7BA7cFBHZ8bTEcMjKg0fOn7DDwNYAwoDHqDNSC4UkaYCepUWTjroxBEihBU3toH6vsw0UhRQTHooUEF52KA5Bw5SjM4MdNuoEyPmNxwpMcUhE8MU8KBL+p6QeVWFmyUFQgyO6/5u/09SCwQBJSdc7/KUhu4Dgdn2oLJB5Ma8ZY+7jXF24KDdz5Toe4JJ3zUJOAJMMAUCXRiHvxSqp0rRgJJ+pJZjQyYPriH/gZOtI/aA0yRUC24Lx98ARiVi2LDgM3kBGZvoqRwnHz4nznMqSwA5X4UFN0PUMUzA3JQcfBHwnxGCIePdE8XCwgBYvqF2YmYSQFbb5+O43vEs2U2KGZYnq+bzAROqI+vdxrjvk8oYSh6mCxR+DCJeRncmxJ900z3d3djmRJVblR+EzfTNnyrT3yfTb3tmECJucZEAe6J2bI8UwLrhmsJc/KwgMI/p/UjZlVmZPKu0F+YasM7Rn+hBqFm8XyY9Yeyx/tF+/nR4G3Tc8URPerXqL0oucyspR9RCpnUwI8O6sDPkX7Ejwu/QGKWMQnAQ1aoLPofMyb1omgB9oA/7SEPpk7aAzTzA4eQJ95mYoep/x4TcGEWxtfvkdbtXbkDSGkv+b0fVD+TYXhGKGX8zwHZfVVm/dd7O3xH/3MRoHr5oZ7MNupv+kH9eGFZmb5zlyhOV3Cuj53mY+AqSP1iDcU9MgXi40XQUXynmJnYpUsXG4DZUKrVesELkMSsR/cFE5ChKJGC/xjmRI8NJlPkRPlxTZAKBsCxRA/5cGxfqgCngFeXrl21newLW2/WuozMOOQzfmOb9HnV2tU2SeEn8Nfq1Kmj+5Ytl8mQyPsr1EZMlgRpzZqR5T5kOMyHGZuoeSFxjFmaK1XeZqlfu3fvtIWbttvjw9bao4PktjE4gq9Kg1dZZQFYZQFYDUFXXTnO1x22wuoOXW51BWD1tN9QYSOaaAZj8+yDgq5vlPJMi25OPIZJMR20jvX5yWX/xx5t876dpuWBULuCY/0Vf7jKzitdUz+EGkvpCopXA4cvFBjSSddI2ZcShjJUXEFJMfmdc38MYfpeT4cdBxz9n7kzfQEgBBD5NZgfZUJk1iGO9CVua+kxuFCkgi9YetkBppLb9DzJz+ynp4LBKwFhgk8grJCAE18wNz3KFBiZBIGsJISlQReQllC8fhC6YggD9n6lfg5/GfBKfvkyYBKHiEE/HI8BIF8gSQ0crmCQR4NxdE2sQOhzFBdKxzUQeDlspW65EzaDSiibrSDKy6BuPrPVIBcBhT6zH8phPwzgwSeGc+zTplAe+dj3diau5zP1+X1qP9RJXu5D5wA3bz/O9TK14T/DTMCTieCfzE87Qp2JujzSv/dJaA99Gu+TLz1RBu2l3wVq7ltGG0M+zimPl8t+6Au2Yd/r1+dY/UndO23knJdPGYLEZBnUGe6JusM+ecJzYks9oWz2ldfbQ/naB1xRghxYkm3ydun+Qjv4TB2UH/qO94u62XIu7Idrk31B2enlky/k9ftU2bwP+Oglr+Ve9Ry8D9gP9ac/x/Q69N6m2s81uvZXN6gfk8+Y8lRO6hmFesmjfVRR789k2XHfedvJn+xzzx/3E33CdX5vKi/ca7IfkuWyT71cF99zvn7g+kw6ug/0PPhB9vWwab5Wo5sEBUrbBT2oXA5IAcC0DSbEcI4ldgCWPVKOtmzZ4iZDTJGfffaZDZQSxszGBfLnYrYhC1OTl2vx4QoQxhaTHuc3yadq4YKFNmb0GAewSAVb5X5WXENAVcpn9iFmSmYlzpAvVpYgbIb8tDzgqhQuFLiuArXOnTu7YjZW1yxRINR1MjXm5ige2PiJUrbywCsAGFvuEdWONtE2/LsmyA3hwcFSvIestUqD11hlpSoCsKqDV1rVQSs0u1HABXiNXK3tSmP2YgRdCu2SfcBa4Ewv6PohH648wPqTVK7jpycX/sWeyD1kNz1U3oppTcaScq7Ht+v000+zq2+83UreVM9OkenN1S7gy9UvFLDI7AiQAWDh+CmCkiIyzRGuAZUqMkO2SQGYg47AK59zfRqAJWHI87kPWGSCDKEgAKQfbYqM68lXftoxTJzcQ57alYAuFDABJukUAdgp1zewU2/kh2BLzTp8Kopcj2kQuHIASwOvBHSR54TAS6EtTpHPWQa8jvfFyxd2+vljHWPAiH+d5w3Uup5BJf0aBlbPfwLlc23y+mNdmywvmZ/9cC5ZVnqe5H1yTnCBwkeYCcxaKGr46TBbs8ABP1keZfE51JtedvJzcp9rkil5LuwXdP/hmpCnwM+JQZbzBT4XPStvcyIvZXKMetn3shPn+RzOa3umvlQavtk7UuPCNfnalbg2VV5cdsjn5cXvUzhGPWH/WNeF895G5Q/bcDy5De1Olhve35Av/Xr/nGh/QWVwbUHPyI/H/ct+QWWH+w71p285z3Xh+rANx4712a8LdSban15+5nP0f3FlYym3T9pTbfvaxq077dDhQ7ZPZsLDRw77lhl9gIjH8Erz+QoQFra75YS/Z/ceN9XhQ4Vze7du3dwZH5MkJj/CP+zcucuj4G+XmpWEr2ixa8GQII71EtdiKpQpcoLWicSnbIFMhcw23KMFuTcK0KZMmerHMUfiO7ZcZVMnsDdggCaP9OvndaKYDZNZsmOHjta1S1edH+uxvDApAoJJ6OLzFilkKGUReO3Qotg7rMe8zfbw4PVWeeg6T1WHrrFqQ0irlFbKz0v+XcNXKUbXGquvBHQ19hmMMpvPOaJ1FOVML3UL8Ep3nM+DLUyKebD15II/2fHS0zIzNhm5xC6+7Hfy7yrq4IVj/fnnnWtX3PyAnXqdACtWt8IWMCE5bOH3lTifOiYgA16KsTSPfLUiAIt8tQCfEwGvlPql/AGWMEOigrkpUuZIQClapiiElYgVsxiokupXcj+U521JwBdmU2Ay3GM+AIuhKwVf3g/Kq/uPVDBZgOTDih8YUJWnguVXuk4YulRGUVlpIrDNKF75B7TMl2+qP3AAJ7o4ZsT68tX5nXxtUupIpp9S/ZQPiOgXlJZ06Mr017H7K9M3P3/f8ENEKiazQMs0/cQGjp2tmYuaQbhylX3w/gf20ksvuwkPmDly5Bs7cviwK1r4QrkaJAADxAJwsUXF8iSY2al9FDCAhlmBzGbs1auXQ9gwBUbFlDhfTu/rN+FHFZket2gLeKWSPgM+mCojpWuVzJdZXg4O9gsWLfRrcYRfKxVrm9q2ap1mQMrEuUjxu5ZjWtT+2LHjPO+GzRsFa5u0xNBch7XRUtTSoYv2cgz/LkJTYAJF+duza7t9nL3ZHh2y3qoMX29Vh61TWmvVBF/VBV/VgS8pX7WGCrxGr42gaxJrMMbO9PEMxpTalebTlQdeEXQdD7aS555Z/r9Wvd0gO7NUKVe6ULwAr0svvcQuuulx9+MKYBWpXBFQASQABw73nmIlLOSNYCHvXJGbmzokpXzBCjBDJsEoQFcSjFLH4mtR1FC+WAYIhY0tQVMxRabyHgfAAnyFevkMeAX1jnsIAHbKDZgYY/UrqF4xgKbySAFzCJNCWAQV7M5nBF/PC8Je8OQgdqJKV5zP/bvo44yP1y/kFzBffD/3YJ2uAqEkYO5iRh8p3QSUGTALHjCTCkymj47uI1e20hS8f3Q/BRXuH13Pv1r59IuA61T5Qt7b6CPrPmy6TICKSC8TYXf5Z9WsUcsee6ScVata3erXa2BtnntBi1N/4qoRCtSRI0ds/4H9DkSY4tLBC7NkZJrETKkkCANmmO0Y/LhwYF8jp3ZmEY6V8kToCK4JAMY2BV+xOZLzmCF3AWECLWYqjpWqxVJB2VqaaL4gbMv2rXKE3y7frRU2e9Zs9+UiLAQzG4GoLEHYePmQseD1Es1YnJObk0/pSqpeTBxgAXB8wMJ9PD9lk5UbusGqDt9g1YYLvJSqCcCqD9M6uACYoKuGUv0x663JpO3WBOiSM32LOflnMBasdv044Irg68/2zLL/sQdavGIlNJsR6CKdpnTFldfY6TdU04AfOdSfLOUrgFcAE4DDAStWvTC/hTxJAONafME4V0imOWZE4gsG8KCEpcNVAKEkPCXzhH22+IoBWmfdq4W0YwBjS/nRckIRhCXLTJYbjntZKo9o9j6D002okZrH56CCnRoADHPjUeAVKYHA1ykofsqDfxYqWHFUMJkhPf0I+Ar+XfRd+Mv4eIUvTfxBAI7wGRMMfjIBQJJb8oZ8bFE7uJZrksd/YD/lT/UD+Qosk4H+eIM9QOV+Psce7PDJYa07d5D/W9qQuebo5/23gDTvDYBLwFYPQKv9H/kuFfiOpD+f9HcGXyjqTc/3D/jMu54v3EaoQ7HvfHZi+PwTbpnJmwpR8ROW+8/or39IHbybsd/dtVXfsrbdRtmGzdvtsIKVTlEE+BYtWtrDDz0i4KphTZo0sxbNW1ntWnXshutusNNPO80uueQSq1W7tvWSuRCn8+/+9L0d+e5b2ylnfMAkAFgwR0YARhiJvHM79iiml8CJvLulhpHw+8JJnnwAGWs/MtPRIQyI03FUN8JMBDDD2d4d8qWG4Q+GaRH1iiWGWKB7xWr5g+ncRpkLcwVdxOcaOHCg59sgJWu2gGukYoDNypnjbUgCV9jfKVgEuqhzh2Bu47admpW4xyqM3GxVRwBeWo6K7QiB13DNQBZ8VR++xmpqv+7YTVr4eo81A7rkTM9SQC1zYxNjQulKqlxJFStA1VML/2zHS08v+qs9Of+IXXfPw1Zc8bvcv0vO9WeUOt0uu+Y2K3xdnRhCIuUq+HPlh6pIFQKoAA3ypKtgAdQc0hLKGL5gmAoxO+aZIo+eeRjgKLkNoJQPwgROqGDB94tttJ+/zPRrQ7nMmCx+K6GCogkDod0BvPze1H7uI/LxihztjwdgDmzKX+hGnPFbemgI9+0CwlwJO46vl9ZnpGz8uzLglf4lrC8kAkEymy/4oQAkTI9nVhomN2Z3NXq7j5Zv6ecz+lLQo8GM2V7M7GJwSR1PryP5OQYmZkb6jDK+DJPnT2Qf2DtWPpXPLDJmoxWX30aBbdI9EyKDpV9u0QzFlAP1scrMHD92f4e+QdWRn5w7k4djJ7LVs7xasw6Z3UrMrz8QvPVvAbjj1QXI8c7E7x5b4rh51P7jXff3nqM+JSLP+0xOfhBQpo4BYizLRDywn/yOG5pOAAAgAElEQVR+da/8z7I+qv+woB1/7738q17PvTNJQtsrK75uL3020BYsXWvfyHS4cP48e+O11+3xcuWtapVq1rhREwFYa2vd+kmrXKmq/ITOl3pymp179jl29llnCcBOtzPPONPuu/dea/thW3dm3yf169vvvnNfMEAFUAJWgoIVItoDW8TyIkWO9RGUAUhBUQK8HLoctBTWQVCG8rQbnzHlc/CKFbBQB8d9OR9tly2LIt33UViJWfILm6v7W7thvUMavmJLNfPRgQrVLG4nKlyAreQWvzbWZiQf8buWr9lgVXrMsUpjdli1iXus2ugteeA1QuClVFMQVmv0Rqs9YbuCpMqZHuhyE+Px/LoKUrqOD1wBxp5ZKv+uEYvs4ksvteKa0RjMjOeec45deF0ZBwwCdwJUSZhyAItVoAAhDmM6htoT9kM+rvVj4Rxb5UUF4zgA5iqYZiwCRa6CnYASFoApuU1CVRLKQp708yEP59kH1IoqSjxg5QAmCPP2x/ebgrGEyhcgrEAAUzlhYgIx0E5BBVP5RTS2FldIiuOrYM+rnyKlMQNe6V+g+pImyCghBBxANOgxbZ1wAsTOIvr1//zv/+ez+4ZM0Sr0WnPRnaspR5I9IRGI7eSxqhjcGDQZYACqMNCEOv24VAbFKiIgpMeeQi0rKF8YLDjHjLKEozFhBzw4ZVDfqDPUqzABRDefv2q7A6XPyOMcZXg55G3qYS6Ieu+hEmh3aGPYhi/s+Fdy6rwfT5QV8tNOzlFWqCeco+0cS9YT8oc84TNlkJ82U3e4JtkP4Rq2HE/m41joD683GnS8TNpA/uT17FNn+nE+czy0J9STno/rFSLkCvnDEYCWWG+pNnNtqj8KqFfn7tESSCxFNCZ7pQdcZdkbf7Zcx/W0Of0ZhLalyla+5D0xC5Nr2KovmKlKrC0PrYDKdW0ze1fBWAcoXIMrUeE+qYtE/4Xy6MN895E4R55j9YsfV10a9PsovhbrZab6ReWzzikrLRCPzusM9YVtuPf09nid8f1x/yE/W9pNfqm9RO2fPn9D3v0l8/0n7Idnpu+a3yoQ7XMfKrbVghV25OBBWytFiBmH5R4rbxXLV7JGDRtbSwFXy5atXfG67dbb7PLLLtfMuNOjAb14SakopdyPyLenl5IjdzG74IILrEb1Gh4Vfo0Cm+KMf0CO+e6TJWhxR3kpVakYXjGQBQBzOItVpSjIap6JEYBbJxMksxdnasbi8lWRozuKGfG7AKJgjnSIUn3Uu1fLFFEWPlosF8SyQixFtEjLEuGflgRDV+VoUwoKIxgkTyqfytojZQ4zZenSt9pddbXg+yfDrar8umpM2G01x26zGiM35EHX+K1WZ9Iua5SldRildCWDpCYDo0ZqVzp0/VmO9CcGXcDXsyv+r1V+t5OdUbK4lZTSFcDroosvtTOvV/wuh4YYpGJYcgAL0MU2CVOJfWDE/cBcsYkVs8R5QCK6NjjpxxDmvmCt3Xz4Y1WwguAqAFUArHTwCteEfChmZ8uBn0CuJaRQcQ/cc1DBHCa9L/KAyIFK91sggAXwSm113/G9F6yCxQoYsyMVfiioXRnwSv/S1Zf3e1qjcBDrv/mApi9w/xLXgKMvcNYiJLAnkbn9S50vtFCG9okdRMBHTBuueqkM4jBdqvX+/Nd2GBw0EBa6uZVdIoWMeF1EJg/R1v26UKa2fPap/xq0iA5O4FUfIFUWkb+BNmImlVA51OEmFdWLUscSMsS7ukpr3BHqwAc7XUfspgsfejEFAiyeTOR4j9MU2hjaEA+aSLcEXPWBl2MkDWzUQdR+H9jja719ai/L/nhAWI47QOkaDYhE3ifmFe1xM2e4x7hO7oF79nAW8TH6kAjvmHLpB2KopdpCHvUp+VFNXN0DRKXueFvUVsrzduo5sX+xYnjR94Bv6hmqHM4lnwGqVfQMmkft0fXUT3s8ThVQE7eR7akCHBaGBpro5yLK6/cuyGFFAVRRNx+mXUdfdlX8L18fUSsXUC/rSQJxAdjO1xI8l6jeAD/0nd+fyqKvibzveQMsqU7iphFLzePP/aGRL+PDCgkAewn59lAG17FEkt8Hz0rlUVeqvPg5Rc81qivfc+X+47rof+8/oIfj2vJceG+ZsEHcL2LkeTs5H4MXAVc9cn+4jnOk+P3jHfU6+UwbOadnzDtxudZxZD1GB8xwjfKR/3Sdb6XguCw55O1P/s+GOv6dt/SX+hTfmQavdrXx0+bawf0HbLcAo3/fvg5ajz5azurWaWDNm7Ww1q2etMYNm9o9d99jv77wQjctonBdpH3Uk7PPOscuvvgSHS9ppWR2PO/cc+3888+3c8462wGslADtwTIP2ocffeh+UwcOHbJvv/+jzzwMihfw5UCDKpZMSchhP+FcD1Ct1xJF+IIR32uc4m8RABXTI6ZGfL6OAjBdE1QwIG2drp+u+GLDNaNxZWyCdFBTPrZBmUseI2AqbUWZo/34p7GA9tVXXGHXX3GZ3Xj9tXZnhdr2yGudrHKfeVZr4m6rO3mvlK4dVnviTqs7dZ81nMEC2DIxhlmMR5kYj4auoGSlb59e9Bc7Ki3+qz27/L/snpqNtUxQISup5wJ4AWCX/O5qK359jaPAy01uAohgVnT1B+UnBVEyM+ILVsBMyKRyA7xEZR0NbkEdIzArsbtQoM7VOBJ8wQJAJYEpfT/kSYesgj6Ha8O5kvLxAojw9QK+ADFmUNIe7hcAi+AzP3hF5khgMg8oUyCWgq60+6Xf1BenCO5QwYqhguGMjxny/hetqHzDMuB1rC9afaG/q0jtBLDMD14CrD808PUNN+48GEODBpbkl7i+3AAXlmsBHDAVvaPI7Qw007UAMsuxOCxogGKpGdYanKAo3EQ8J1o6gUwv1aBFMM4QcBXYIbAnwTNZOmeYArJOVNTwTgowinmIYKAHv/2zD/IsFszgRJBSInhzDx/2nuIBMwlIiskR4GFxYqLQT1ckdSKOF1ZbqadA8NL9MbARvX2qotOThzX7gDbUHAKrTspd6+WxxBHBXwE+Ylm90mGUtzdESgf8gC3yEYmdQLCYl2hzl+Gz/H5QRKiPRavvb/aZL6yNGfYNBSrNWrRBg+dqDxJLn7EYM+sEAhwMuMDlsGlL1JbVHln9MUWUZ8Ah+CgR3AlM2kXrVd5U6wMP0kof0Ec3KqiqP+t4wL5S5j3WcgyqJfBBEE4AiMCf3RWctJvKmaR7IIo65aVAQIMcQVdZ6uePf/lvXyGglYKDAlFEdadOnjn1Eq4jdR11q62vdhijZ7nHg9u6T2G8xE5JBW99QyY6IJvUR+sgnqtgvMXVnwS4fV4R34mxRuR/FjdnbUL6kvVCUWBDvQTR7ab2s1TRSi2p019BTSkHUPQ1DwWNBMj9SO8N17CmJ+sqnql3B7DhWRCMl4jxLL+EEhzBaxMPQkt/cB1hSG6o8Z7D2LUKxstnnt1XWp+R/wWP4B/gKQYv+syDxqofHKroE8E64MpajZTLu8a77EF8dT3PI7q3NXo/10eBc/UusKzWl2o3dfXVPY6eudzG6H37jwIvgEt9QV/VatPRBo2eYdu37rDDBw64I/pTTz1tFStUlgN9bWvatLm1bvmEPf3Us1apUhW75DeXyIx4hoPWBYKqC86/wM4Dus4+266+6morfUtpu/DCC1wBw6xVSgrYWWeeaWfpmnOU56xSZxgAdvXVV1lt+YL1UOiHzQKkP/7pT1r0+qDMhXmxsQLwRIqTTI9AWZwCoDHDkXxAFICFiXCEZkJ+8olmYMpfi5hcSxV9noW4dwmMCgIojrk/mM4TgX7zti1eZhKyvA3KF9oUtsFvDZ81gsQOGjjIrvzDH+z6a6+z63SP117xO7vuqqus9L1l7YFGz1nFdqOs9pS91jD3L9Zw1rfWIOuwNZ39zVHgdSy/rnTY4vNRsJUAMMyMT8zcZr+/8RYPI3GawIvZjGecUcouuvI2/RiUf1dKoYoAwSFBEIFJLShdAb4IohqAJJzLv42AhOV43G9J0FFQfspzMKM87ZO36C3NfMYiPwSSKlgArABP6dsAUz9my6zGYDKkrcVKN/eZkwAYMygLMkP+6hpAMg/E0u8LAAtR//P3SQRifs8ArPr7VAKzKlJ9UX13sp8sN+Nczxd8SMcCL87r1zXL9ABeIbp86rr4PL4krLnHL36iZm/f961HAL9EoDJRQPCBQKeQFIYJGoTaDciyCwU85RSVe/8RLWwqYLqm2tu+1ApLuzAQ//qhl33ZHhao/liR6VmqhZf1bpkPUW+Asclz17hadpmUEJaF+UzrOh7+7q+GP9rZ+tIFLJZK4WBtyWu09A5Rws9TGShzLC2DqsJizwWCl/qj+XsDfJkZfIAukyryskxotyk6P8sBTRUEXC1QoW4GcaL1s1YhgzpL5FD3rVruaI2WfHnsqfa+FM/m3Yfteg3Kt2oh8Ouqvevr6bEm4s11BEAaKE4XZLA4NgsaE4Gevmn2Xn/7rZQiIqJv2HFIkczb+zJHLAeEelKsNMvHLPe2nSEY4TkBdyhMb8uM9r//9/9v7yzArSrTNoyFKEp3d3cqiqBYiDVjt2KBgd2O3R0Y49gdo9iKAkp3dwuCHWPrzPi//3O/3/r2WeewD4LOCDiL61qsffZetddeZ6/7PO/zPe9PDgxVFGBH2WmEEvhRowBlV5SiQqT3i78PRQgg5DOoJ7WIVkn0DDzu0ofto8/+4V0KaghYeL/c+F2JA8KlsG2l0nS/Kx/1z5HE9oqClsPO/5vDGP6/GlIIaSEFgAE0roZx/egYeO+06qFdFYBRD3VLIajAHyBP70EURlo0XSC4Zr9T5i73ptSt9Nl2VTN2rk+AtqFUoLFSkQDPqnovXA8oSq33+4s3raarQX3UKV0zwBpdFjYS6NB1YJBa/DQT2DdUz1I6BdBtgRs45UAaYHMtUALlcyX1n3M5dNxcO0hJ8rQf4hzTrofh5qi5tz3+ltWUgkYpe+7SD+Rhe7IAOosDL7xogge6FADdLQTWXANAMQn4BPny3nY98Sad837e8mjohDlS+NQuSyA6VO2emuo9cH0C6S8JIl1BTf+xFH/v/0hzV7iO8vOwc9+r7YEnX7c5s+bYSmVxjVIj6HPl49ptt962j3xcRx/V144//kRXuQ468GDbbrvtrXat2rbppps6VFFKrFSxgqtZFctXsBrVqsvrVcUhCyBDBWMZDPeVBVwoYMBZlUqVpYRVsYrygG0lAGBkXefOXeyyyy63YWrZs1yA5CMilb8VYSc3B7AEXnFCbYrgFSGJZUmmf33wG/aoTPSEot50400ekvqWFLFZiqWg1Oh+ryWJHyyBtwhTbKPo4+J+jr4zVC9aH9058E5rIvBq1Urg1bKltWrRUkDazJo2amDN6tex1i2a27Z7HWi9L/2rHfzCHDvy3S/sqOH/sONHfqnMroJG17HEWNhMX7i8mA+4Th7zpcWJ10+d9J0dfNdzDsok1UfwQoms3KKXg4LDFEABFKDMABCa54MHfGC8XhQ6fNlE4XKgcQhJgAO4Ykr24QCSg70CKMl5wVSGRImizRx/+AcVLP+oyLWBrYJlB7jKFiIhQnREVK3woaF8RfM+ahz+N44/liHDe0kNLojvTe8vnLMCYM13DuN5iKVLB1DOTTJl4JX+0v2N4EViOSUNwIsbGCpLCZV3aEh81F/ut8elyLTSjY8GvvV7nxcaUAs2XhI8nXz14+7DAkK4uXLTB8BGT1voNzlucKhHl93zYmj+K/8WJU1g5M9nqI8fCfM6fsDr6TfVc0/KGuVR1LJ31SMxqm0oOkdqcAC97yjv9LvyEVeiVgEv3aAok6Ii0RzZR9lRvlOpD1BDmaH06sqMRuCR+fWOgAZQGTllocqfD+m1gx1YUXjOvfVZ95IBHH+VYtP1sCv1/g/z0hk31rYHSCHRudiq60l+cweeUI8maj/eH1LNozFlcxP18mCDQ12dpDdfW6lOLEe7oO2PusZ2UhuZ8eo5CbjhJ3p7zGx9Jir5NTrU29cAD/QYBFz9PHGT5zrQ+aMF0nCdL74M+AwonfEZAItAKMfqSpW2BcwCN61Qd7Sub0PnHJjFM+elSH0OQM1ZauBcor4+I71Ouyd8d9vpWHPrJfsHxIAJ+kRSrqRPJfBFiZLeh0AoUMv7RkEc7UrRA36NoXKhfNF3kWW5Fimd+nvketCE8viWzsdetGRihK7e40V3vOAtfcrqS5D+nr3735obWcnn9O7E+SpFnuPXkfuwWE/HSUPuk9ViivY/o6YutF103PS55HPg+qCt0cRZS4P6xfWpzxdllmbuufddHHhp+1srx4em7d4JgH3qOqOdFWDM9UwMAqoXA1+AQ6Ce88T7plUUv3f8XnA+UO/+0IoXfzzos+Sa2/aQS+36e5+VgXySLZbSNEV5XHfefqcdsP8B1rv3njLOH+0+rn4nnmRHHnm09ejew2rVqBnKigKtyiofYqR3M70eb7VVaTfUVxN0AV5xcuO2bu4d2newTvI8VVS5cQuCO0tv5XAGjFWUElZWyemlpYwR6tm4SWPt80h7/IknvP8ioyFXfPShQ1IOrARebq6PpcYUNMVlgKplGoWJCkYg6ssKY70zCWfFyzVo0AsKUJ3gWV2UIqPXLK6/unkOAgVnDmiaA10LE/C67vrrrGnTptamdWtr1bqVtRR4tWjRQgpfc2umqUnjRtakbk1r3rCedd5pd9vl9Ctt/4eGKzT1Y+s/8Qfrp6DTEzwYNQSkpsGrqNqVBq8IW0XnAyZ/a7uderGVUW9GPrNQZtzS8HeVbbOvqhr6LhdYrBao3OsUDPVAFTAR4SEHVEBHDjzyQ1tu3QRUikJJBI+4bZZHeSq7Tb/VesEiUHmul9Sy+PPq5gAV++EY2E8MUOUxEEaZlWWIqqAMGsuQQFJsn5QG1vR5KK68mnu/QG0yFXrPGXglN9s84PXgIJUauZHyZeZKhuZroHjlwEvlkStVcrzi3lf8y5AbHjcjSi6Y3VEO3K+iGyX7eUalEG4OjKgEvKiDsw439gm6cW0nZYYbCOUbyosoPbscf5N7jbipH3DWPX58KASU1Sh3+vFr2xG8KgvmdhDIoMhRIqK0OVzNhk9MgRc3zUI3RCkq3MQOOufesH3OhcABJWn6/PfDcXFD1xc+PQBHTsHEf5Ef3z6n3RFu+Dq/qBSXatACPQFRks4RhFCqQsXBN/amSkIAKe+5tGACtQLwQiHhxovszH4PUB9CSrSuXGifF0vNuk/lRhRAbrqUOOnnxzmgLIbihmJyn/bv7W04fn2OeIIop72tY3BoRSVIwAfTOeDlzdB1PLVlRgYeOI+AF2qlXxP67FB0gFf3xul4fBvaPn07geTSUn+4hp7XOSSIFtDkM6JsR6l3Z/oMRmBj/5xLvU+AiPRw4IueiM0Ey8AWZVpAmfLhvWoUjn+P/TgoCWqALEranF/A41H1nnTw4n1zfA7NJ/n55Rh9f9p/AK8R/tkApVyjvrzWAdRHTl3gc45hTzVd5zUaf9Nb8aybntYo3/ttxsL3HWav0fECQVdIDdxGCtx4nTvv/Qm065wxevbMG/ODF38Q8PlEDxvXymiV4blu/Vi1X7x14xPYpWwOaA6Qesc1P2PB+w7yKII0G+d6Yz08kC8MmfLHBC//bIH+Y6z9/hfZNQOftneGj7G58jPNnz3Xhr8z3I444kjbfdfedsjBhzpwHXvs8T7fVRlddevUdajCo4VC4qVFqVWUDAGKTh07C8jK2OYlS7pyBWzh66K0WFnKFsDGRDmSdYEylgcAUMK23GJLbauSv4YKVk7lSFQwRkn22qmXXXrZZTZMMQ8fCcA++vRj92v5SEeNYHTDPI2p84BXGo68/CiFa47yx8Yrk+u5vz9nN954o6tgDymx/sVBL3pvxiUqMwJhwFq+baafS28/Po/yhVp37rnnqtRa3ZpJ5UL1at2qtbWU8gV4OXzp+SZNmlpj+cAa1q1ljerUsjYdOln3/Q9XwOnDdtyQpXbSlB/tpPHfyUD/ZS6Nfs2g6x9Su1LT2K/tlLGfWcc99te5LuVqF6oXsFurUWsr1/loVQSOM0JPS5FDJbUnZzIHjpKpOPXLQUIA4dAmYIkQkQOMCGgRcAQ0rqb584UVo3zQltue9uFeMJUHASGAChsEShjf/xGw0o/jc8XN8XjF95UGMIcwVD0ALAEySqDEYZTXH3uk6ZPSz2txNGSu/Jo6Z2kQK/CDJUBaCLyKlC91ruK/LMcrufECCA+8MDL8xc8XNyMNdVPjhrCPblZzlqwsttTITRyfCz4nFK+r//ZauLHqy5/myzRQrqGyI34Wb+YrFYdyEX/BnyTFC+M05Ru/UdU50ProJvfx51/5jbC0Slh+k9Zf8feoEfHtKkmxH6DtsAvuyyke1wo8rtRNLw1elO64iK978DVvAVSi5n4CgKNcvaEpNrDDDZdSmN+sOBf6It9IX+q3qORFqchviIKCBlLqUIF4n5TxIiigOvD+UIpQc/5ME2RAQttiJNuld78o79GxDoslqv3Z4zMAmvqCoLfkTaIRconaB3gZc+UnX7qa1qPvdX7Tp/E2+zn43L/aiwIfbvrc/C+RHw8PHGoMqpQDg6AFxREAxGt3ycAXHc4igLipH6Cutb+rh66EaLl4syfOYdr85Q4aJfQZ7KfP9MNPv7KWev6YvzzopV/As4Q+O4B4ytxloRE4owY5b7pOiB8ByLaQoRKIAph8wAaQJd8Wjc/5zAEqH5Sg88zxcU248gd8aUJtpOSIyuVKm1Q2VESAh/dN427AtM/JUq8S8GL0LeC1a7+bbczUhWFAga4ZQLKxfGV81kPGzQnxJfVQJI/UqMZBrkShlgC2PsLW93WIA9zzKj3S+J3PaR8BcQQvII/RmwD7hJn6LKV2OjQKLJvsdYE3Eh+mPyTwkPG+MfoP1b5ZJwec+iwY1cj5OvR8LYdKxe8c50Cv4SfzPyT4WYohfwRQRubznf/eR+Fzqrqvq4z8DKzd8uhbDvt+LWu9Gx5+Q2Xx6X+sUiPAxfWkwSENdz/bzr3uYYWHjrQ5Sm2fPX2mzZg63WZOm2GTJ062B+5/0E4+6RSB12F2+GFH2jFHHysj/XHWqFFj22ijjdwUX1kG+iqCJuIiKqmsWLNGDZUSazggAVrl5dsqtXkp20LKFUDFzwG0VM5yGKuin1HDKDNW9tJiyxatlKBe2rePZyyUILUtPUYdq1iugsNcwwYNBYdHyLf1lKBIPrSPP3QvGJEOZHYBYBF+0vMIR/E594AlJcYp0+WHfP01e+bZZzVq8zq76aabfcTlu0rNJ91+kRSzWI6M6+ebF93HMpVH+/fXjVnqHeerVi2BlQAL4MqpXgIvFLHGjRv7aw0aNLB6tWtZ3RpVrEn9utZ5x51tj3OusqMHTRF8fWWnTPrBThr3rfVX2TDCV36lKwVcCXydorT6Y1+ZqayuNl4epswIeJXH39Wyh2wl9FYc4J4mPE6AFxCG6dwBSYCQgy/BUhqoeAywRDhhHpdlXkjRyRnR09sI5cxC+0kALb2fCF9xzn42T0AIhYvv/1CKDBlegBYAlg/C0s8XgFdyrEXeX3hf5HeF0irHyfkhOR8AY2IbgKorYJjxoyG/GACLgFdwbjiHGXiFm6ODRX7FC2P6khWfCBaGe6kQ7xJ/1fMlhwqD/6Y4jxc3acqGABF/9V97/+vhy1EAcqDUmkFSPih3HK+/wMepFIbydKNuCtN1o8dzs6nKK/epDIcpGMUMUzfxAig/eJ6IubhE3ipKRa5Y6GaPgf/tsXO8fIM6gxcM6IvgRYmMMhA3TraBynWR3iP+pKmCBm6yG0mFQTnAhIx65DDAOdL28TahvKBU4FvD3E1ZEY/PKJUU8duwP9SQHjpORvwBlvtpXxG8MDhfPPAFaynVCIWO/aOkse5m2s9Fdz4vWJvvwIhxfPailcpeusu9SgBVBK9DBF54qnLgJZh7VF4iVCRGhb4zYZ6rXc8MHu/nsXSX/n6+7hf4OXjpM6Q8+ojW4XMGZvAbbQSIcSMDAgQHDwkoeJ+8L0pjKJQoYXiK8JyhOl5w+99dbUJt8fXjNaVjodwFSNz1zDCHKUqar8v8fY8GTnAeBo+ZKdB+zMHW96t9b6z1zxYwoXAS7fCsIJbziMqJgR8l9HL9UQDsotRxLZSTZ22E1Lm9ThEMJeBFOZtjKyWYZKAGgIwyCGDiz9tE++J9AV9n67pmZCznAmADqHpJhUPxAxav1nJvjZ3lPi6u+WHyUPHHRwQvzj2m/JK6prk+OGfX4EXU7wCxLPjHACViWPgZNZJzyf4Kg9eJ7gscpT8QUDAdLHXtcyycd9a/WYMI+IPiTZWae6nsXlKlYz5HrifKyTyerRHHKGL42Ogtyh8NXOd8zsCjXzd8zvGz2hDnlMUBLl2rANcJF+l75ZWhNnPqNJs1bbriIabatMnTHLxmCLzwdy1fql6GgrGnn3rG/nLxJQ5feLoAsZ49ejpkAVQeQ6CbNkb66lKvULSqCqIALKCpqhQrYKplsxauaAEfQBTPo3ShmuH5Arxq1azpnjDWBdJQvihBlpUaxsT2WYdlWWcLhX5WEvztttuudt0NN2j04hAfQfjBRx+5SgUUFfV6RVByOEqpYvyMCvaecsVYZviokTZk2FC7/4EHPDrj7rvu9t6Mbw8d6tleLB+3VXTuryWv4ztjVOMJJ5yQmNfLuYJXXuof77OuMrSALZQwJnxgQFnDhg0N+Kpfv77CZ2tbraqVrG61StZKJdodjz7FDrrzOTv+rcV26uQf7JTJUsLGfGUnjQqjFwvKigXQdYqg69SxYTpN/q4Db3vKgZeScASvSvpMqnf8s/7gPsMtHthXgJey3TTaTmnzm0v9QmEKEKaRxyk4cCjSz1EtAkhyQAG8sKyDV4GnKw1SucfJNqJaVmgfyWsRtnLrxO3764c6CG0tEKJ9UAMEgkoAACAASURBVFC2gg8sH3xF6IpAVrRlUKF9RAjTfhzABF8AFo9ZjsdAF/sNoyFP9HPFuYgqWBpCiz52dU+QGaArA6/Vf+nqy4ybJAGpGKSZ+usGuSd+GH3h4StBmQGs/IaZ/uIWNGEy5q9/Yh0oTbX+s7w/fkMPN2NM8kF56eveFG603FzaH3SZKwTcPBl9SGnkDJnGGfmGQZuSI+bmI+RxulB+HNbxcE7tk+ePlSIyQABRZcfTvOTHviNI8PqOx97gagPvAd/N2YItfFDcoHxZZU9RKjxHN+aOMr3nDN+8P33JN9RxUAo9T2W7bQVcfuPS80AZI+rOuOFplfX0XnXjpgy4Y2K4jtvpKDM+ShIjIfHkYAzHg+QRANoOigcBsmwfj1UblQhRsVAvOHaPwhDQYC7n/BKBwI2HY+4i8z7gxXndrf8tDiaUMBnByfMsg2Hez5c+C87vQefc4zf/PQVhgGKhz1LrkL7MZwDMUZbknPDXz/EaAIEXjnMIjHvZzT/fIjdzbaPTQVc4AO2h98s55NpgYAOg20PeM46N95CDgAQIeur9EjJ6rmCCwRBcExxfJ51DRj0C/6iOGOk3FyT2lJHe/Xu6FthWV0Exo2b5LDivvFdg7UDN/Xxrv4ya5f0B+2V1PignAtN+HrQe5x8g5f2302fMtlDD+APAS+Q6bj6Dzjr3vi+9PyI8Djj7bh8BixeP8xzfI/5ErnU8YEAkIx1z51zvDa/iznqt76UPWj+VwE/kd09zHzEqf1tTleA5VgZS8PvA8bBt/pKnZN7/ysf0Hi5yfx/lX84Zf3DgJUNtwyfH+4u/e7lznv793RAeE32icm3VngPs6PPutGcHvWVT5d+aJejCxzVl0hSbOlngNQXwmmEzBVuzZjDNsoXzBA0CsLlz5ioLSxB7xZV2xOGKPhF8HXTQIfJ+9ZFK1VVKzha2+WYlNUIxwEQ1lQQBKsqF9VSWZEIJQ7HCNA8wbUGLmsREj/qFF4xSJbAWAK6SoilqGplgzZo2k99rS/d74f+i5Mg+iKwA/PCCMSISgDn4kEPsKbX5AX4++PgjW75yhY9oBIDyAlIKvnid9fCC0USbVP05Kl8OHznCHnn0Ue8P+ebgwTLnP+ap9UXLj6wbJ9+X9rlgAeZ6jVY8XOpriRLupaqg46bsyjEzMbightRCIIv3kFa9InzVq1fPatepYzWrSTGrXNEaadnOvXazvS662fq+OFkA9rUNmPYvbwFUuKyo2IgEuAJ4fWWnTfhK94OzrGxpDWKQ2uWTAKxqrfpWpVvfAF76HkX5qtLjdN1LAoDhacLfRPmxJCqYJmAjB0fJ6D4voQFBEVQSMHI4Scp1Oehw0AgwlltP6zq0AThxG2wvmXxdHsfXcvPEmyXQYVlXwXSs9HAEhIDIfGXICF+AGZ4tthvhrjA8Fih2cd9AVYQw5vxMw2z3oGkUpJvxdR/Y0suQKRWsqPpV3M/x/Gi78V9WaoxfvHypqzzkZnUMwTym9MHr3Czx6SQ3yVW+wHUDyi3LDZMpbjf9GjdcSidMbFs3F7+ZABQsxz4oc7I+r7Nfprg8z8VjoMQVn+fmW3S/vq9kedZhXZZnn5QCeb8cI94anmf/8ZjjPL4W12M7/OXN+jznz+sxz7FO0e2wHMfFerF8yzKxPBffG8+xL5bnOPz55NjjueH4c8elbbIsP/PeWZ+J85d7X6llWC7uK56HBFhy22SZ3GeQbIdlZewmEoIyl7+X+Bml4SkeF/N4bng//Mzx+DraJtuLn196nXhdsBxTfG8sy+fFe2PdeI54np95T3E7rBPfe/raYN24HO8vbot9snxuX6ljZxme53ON+0pfH0X3Fd8f8/jZxvXi/ngf6d+LeNy8nv6943cvvg/2w+vp4/FzmrwPnueccC7i51F0HfYb97WhzfncdM7KyHuyx/HX2f1PvGwTxk6w6QKtKSolTp6gSfOp+hnomq4yYwF4zbLZM2e78jVHnq/58wVgS94ThL1n777zrnovXqXSY1/1Yjzcp5127GXVNXpxs802s5LydVEqBCwoPTqECSww3xOYimKFgb6ZlB1GPOIDQ81CxXLPVwJtQFW9uvWsvhShuB18YKWkmHnKuqCtjCDOVTW2KXhDSQPsqlSuZH369LH7/naf+i5OUG/I9+1jQdjS5cRCFABYoQDV1PNpeAKulkgJY04vx8WCMUZHUpZMq2mrZIxpe2yfcFUUr/PPV8le6h3wxUR0gwOY3meEH7xsnKfatWu72gV0xQnwQh2j9RKlyho6l9Uqlbfa1Spbq7Zt9Yfd6XbEY0Pk5frETp/+Txsw5Z92Ml6ulNJ16tivbIBiJE5+931r030ngW/wd2GsL6uMtaoN21nl7gDK6Ql0JfAly0kVTQAYc0YVAmCAV0mVH5k2lxIWymuyNpBInwKjCDERVuLclZ0IHAlgxNdWmet1BxtBTQ7aUNAidKX2l9u3novghFKHmlU+BWDpUmRUvPBsxW36cXN8EX40j6+tMte+UOk4B4CXA5lgiXMURkOekpw3ypD67tQ5WhMVzPet94iNJ/7LwGtdfBlHUMm3b25Ya/q83xh1c8y3fL7n1mbb6fXzrbe2+2Z7+bazuufTx/BLj4vbdtH11mS59OejmzpKGnlmPjouH7CtyT7WaL/67NP7jttdk3Xjsul5vvV+6XP7pdfT208/zrcvXs/3ftLr/dLj4o5nddtd3Wu/tL/14XWuMSlc+BJ7H3+t3fPwCzZq5BgB1iSbNH6iTdQ0acIkhy4ArBB4qcyI4jVbalcEL9SuuXPm2fx5823hgkX2/vIVtnLFShs/brzde+9frd+J/e3ggw5VAv0BagW0g0bttdUIvaZSwBTKKQADiKonJnoUrfIqEdbQz01UTsNgX66MUuylWFGCZL614IS2QjXwiqn0hRrkihjbEJSxrRYqW7JuKSlnQJtDXfI6wFahPH4wzbWdZvJNHdO3rz3x5JM2W70XGRGJChZAKr8PLA1n8TEwFhWuBVLEUMVyrwmyGL3oCfYsp4nleR0gW6hpps7pyy+9Yif3P1kG+sa28cYbO4ABqiT8k2vG3EcXCoQoRTJwAcgCulDDmANegFlNlWWZqlVTSbeilMZyW1t9Pb/NHvvavpffYce9NM1Om/KdnTHj3zZAni6gi+l0lSaPeXqk1axV09VCoI9yo5d/W/b0igFVg6B2FQYvoCsCGGXIioIYSnqUHmMJEggDkHLQAhyloSiCUmrO8oBMBKr08h7ICvD4VFjlCspXARitAkNxH8n+2Q9gFE3xngsmBZyBaaEkearM8v10LOF44vZ4LyhvzFdr9tcyUQHbJGmmzc9sB39cbIuECgbgoRzyej4AYx2OFTgt0Tr8kZyB1/rwBZsdw5pD47o6V1IdKLlSbgslq2LAeF0dX7bf9f8aWtPPCNVOChdl8G6HKhrirqeUwTXapk4UbAmSxo8d74pXYfAqKDO64iXwwtdVGLzU73DuPAWpqmw2X2U4lc6WLF6i5tgf2McffWzTp8+wBx940E455VQ7QMGqhx6sMuSBh/ioPdSnzZTvVRp1Sjd4wAK1q6oUKTK+ULmqS7mhLIlBv0njJq5u4e3Cw4VXrHrV6r4Mr5eT74uSZdNGTayOIANVDbjzOApXwJQJRnZYDWWHaV3gK7YtqqL1++zRR026/2Zjx49TbuHHXopEzYoA9UvztBLmUJUAlkOZzgvgBXQFCAvKGuBFq6GbNGLylptvUVzHeBs9aoyXbbsopwwFDwVs4002doN7GsBivhbwyYhIgKsoeFGirA6kCtIqk59WZiurISWsZfuOttsp59nRGjQyYPyndubsf9sZU3+ys2b9bPtecXtoE6TPJIJXxcoKvO10gMqMlBVXD16FAEyWFgAGNQmgQeFh8nR7ypACCEb3pWGK5whndZDRnJ/jFOErB27ATur1oo8BFwCF7QcwKtgWy7qqFtcHwHy5sAyQ6CqYSqiAFwpYOfnZCoEX62h91CxfFwUsUcHiPvO9j3icroJRXk0ADPjjPBHGSmui8hqNCZCxHNsFwuL2OYcbtRSYJX+YZuC1pl+GcTlOHNJ/vr/seY4vzbV9Lb3t+Jh5+q/8otv8pZ+Lrp/ebvb4192kpT54OSs7f7/u/GXnbfXnjd9pARce0bZ/utAuvP4he+PNYTYJ2BozzsaN1qR5BC9Ur8lSvFC7or9r+pTpKjWidgm8ErVr9iyVGlVmRO2aN3e+gxfQtWihkuAXLRF8LbWlKj+uFIB9+sln7gN75JFH7cILLrKjjjzGIWy3XXd3wzjqFRCGQgUMUW7Ex4V6hQqG96tRw0ZSy9oojLWWKzGMhqQcV0YRB0BYOUFb9ICxDUz8QBuAhcEeHxmlSyCP9HXUMsqflOQw/rP/MoqrqFKpirVv187OPuccG/TSizZLKlj0gkUVrLgSZASzCGAOXAIrD0tNoCuCF3NvHaT5UsFd/xP6uYrXXYGzF12gqJfX37AxArB77r5HXrk9XLWLZUhgDGCMChgAxgSUoe4BYShhTKhe/EwZl6mKzqsrizpvlQVhDRrUs277HmQH3faYnTRskUqNK6xrn31tK3nsttY+cuBVo6FV7nbsWoFXADA8YGd4jiTw4kqOwMJLkBjxNbkCBlSovOZAJZjK21YoApLmORVsNSoTcBOXy0EW245wpHkEoFXmCYSxflDB+vqxA0SUCnOAloBXofUd3hKYZH/5ltGxRRBkH76fZM62ADF8cpQhKd36aEjBa4CtcK4cKFHEMsVLYLO2N4LEa+H9EKOXJG4DPwpeEzww7sPRz/G1+Bzr81raJxOX4TXWj9tlHreXfi16neQ5cl8TP/M6vpq4btwmPpfoMYrPZfOCzyU7F9m5WB+uAYALqNfvb/O9zrVzr3nAXnn1bZswZqyNHz3Wxqq8yI19rMBr/JigduHxCuAl6Joor1dirM+BF4pXDrzmBPCS2jU/B16LBF6LC4HXsveW2fJlywVfn9pPP/5kI4aPULr90XbqqQMEYBrVvec+duD+Bxk+MGApKGClE5gqK4WqoqtcGOYpDYayIub8Cm48B57wdgFUqF6MBKyu8lo04ANhjRQt0aZVa4evsknpEjM+xnWHNq3vqpoADJUsZoUBLKhgd919t3vBiKRYKS9Y7OEYQSs9z0GXA5fULYEVxv2C5/UzZUc9HxSwRQKv9+yUkzUgRUpdK5VJ6wsSW7VooZGih9v9f3tApeBRNuh55SSe2M/jOiKA4ZkDuCg/MgdEfSSpfsYPVknvh/cQVK8AXyhfHvEhQKNciXerbKmSVk3lyLbdutt2e+8nAKzm2wzQtZVDacWGnVVyoyXPmiteEbwY/U7pkfDuaMQnV4soCkqQTB5FAdAIJFztAoryAEuEFZZzlSgNUg45gM5qgEpQE8HGIS/Pfvz5uA2OITmOAGGoTIKmPOsVgi/tB5WKYyzYT+q4kmON247rbtIaWMQHxrocawA/zlUIZaU3ZChDAl4lMsXrV0CXvhRJ9iaPivyiPU5WundUpPTFWU/tdBg9xjB/srQoS3nCuqCIoEtGqfEaUQqeig4sxS99eTnIs6LVib8mMKOcRWI8KegEqzJCy2MsBHiMCqN/oie6a0Qi7YPoZ1hLjZ8dxnQ8rE8uEv35XIHb0P0u8Vxl84LrJjsXG/a5ALj4I0y//3V2PsOOv2Cg/f2FNxLgGmOjdRMfrRLjmAS8ULxy4DWuALwmJ+A1TSMag7FeGV6FFK85NhfFS9CFv2uBDPZ4vAAvSo1Llyh6QWZ7oOuTjz/x+cMPPWznnXuuvfrKq97eBx/YTTfeLA/YIbaXAGzPPfYKafUqBwJIKFBMHkEh8HKoEjigiDF6EfWrrTxjKFmeByYlyEcBSiED0mgvxGtAWIQ2V7ikdrEcEMec0mWENlShoJRV8VGVjIqsrn2jgp12+un20isve1YXKhgp92kvVwSwCFnzNOJx9uzZhfxd8TXmqF4ohJjr+8pnVqFseUFiA2srSGyjno0NNHigQd36isPYza677jp7Z+g79vbgt+0vF11sXbtqtKhACwgjNw0VLMIXjzeXegiIAU8AFrCVU70YbECpVWoiBv7ymoDNraVylSOpXo9R06LaVUZKWsVWu+ega01LjUXBC/hyANO9hddCBAVtfghjDVEUqDxAGCASlSmHE2AnwkoCTxFWfA4oJZDEckWBJi7La8BQmAr2kQOpZD9x+XxzoIjnvUF1HtXM9x+PkWNKvRd/T6t7HyzL8WvOfiK84R3jeeIoKEEyAWKbIJIk39lZqTHfzYsvQ9SmqDixjB4DQqSq76gh/D6Mnuf1pYn59cEXR3ng5YBrH/d0c8Imaa2zsb5caWRM9hZxAuQpEdC6GS1s+OJlG9ofERHzlnwY2tgovJJEecJUyXHaRsGm5EcRtYBiRg4S/4AyRl8SWfDxZ1+FVkIAnbbLEP3nh0yyu9QUOZRGCz70+OFn8+ycZNfAOroGUKf1e19rp9Ps8LNutQcefdFGDx8ldWu0jRo+UpOga/howZfAC7VLk5cZo+Ll4BWM9ZNRuxjRqPyuNHgV9nepKfRqwOv95YwW/MQIGL1MafI33nCjTVNMxT++/IcrYF/94ytjmiif2Z133mnHH3e87bPXvrb7LrvbXmq2TcsglKySm5V0kz0lMpQuVKroAfOyoiACOKPciJJFxhegxZzSIaCG0uOTIIp1akgJaiW4qStfFMBC5AUQxvbZNib/CGuuggkAORZKlvuqJ+U999zjXrBlK5bbSrUnWqxIiAhecU5JkhGOsTUQoJUGLx57yyByvPTey21d1gGJMmjD+g0cvloqKqOxFLu6ajK+bddt7FR55Z564kl7SwB22y23ecsmVK2ogmHGj+DFYwAsQpg3Htf7A7qYUMTiyEngjCmWMAvAS8pgxepWqcthuTLjrwGvtOqFeRwfE0nu+L+AMMpp7gMDwAReTCg6QdVKoKsYlSmW8kK5DsN5KCcCXw4xydyVqghCydzBKi4HLOWWTalTPJ+8xpz9bMyUWtb3mcCR7zOuk5rHZXLr5eI1ku1r2Xi8vO8IXnEUJFBKqbaCzhVTWYEXAeKMaOQ7N/7LRjUCQEwqzW2lRHCymshI8gbIKtnVUg7T80r1RrWi+a5nIgFOmsiZIlC0pHKqSDQnxHHpys+snUCJhG0CQT3nSsnsZCaRsE07ldxweX0B09iYJHf2g4F7wqwlnm1UovGhapJ8uo1VICQZTvg/CPWcqfYohKcChKddr/BQhUzSWzGoWwIvLUcQJeqbD+3PFK/w+cbPOZtn52NdXQP6zqAl1D79rrf7Hx1kI9TWZ+yIUTbynZF6PNJGvrsa8MJYL+iaCHhNSEY05sArKF4k1ruxfuYsmzMzRElEf9d8GesXylgf/F3KuFqy1D76UIrQe8ts4MC77Iwzz1Cfwxcdtj779HOpXR/ZRzLeY77/9NPP7JtvvrXvvvtOytk8e/yxxwRgJ1jv3fawvffax3r12tkaaMSewwQgoYnG2YxgpPwIVKGEETUBUDWs10DqVHsBVR0Bm0pxGgnpkKblaC/E6DzAjZgJVC5XgrQ+y2DE99wvARZqUSxrsn1GWrJPIirIJKtTs7YyxDrZiSecYE8/+4yn4zMikoDVnAq2SCXGxYxeDOpWPvACvjhP/fop00mwiN+M4/NBBsl7a6DRii0EYE0bNrZaDB7QqND9/7yf3XWnwqv1OT/3zLMqQ/b3EZoRwDbZZJNcfAcAFqeojAFhgFZO9dJjfo7mfcDLR1Aqy6tszeZWafv+Ai/a7YRpdaMag9IVRjgCXA5dippA7cIjFaMbWK6a1C/Kj3FeSXmA+JoY0YfyhaeJ5YEwoCT0OSwAlQAx/EyZMvU8jwEjwVqc+HmVZZLlIlABPA5IyXpxnRw0Fd1H/DnZdlw3rhf3t8r6Dm2p40vBYiw1RrWL8iOQis8rQJfS71VuBLo2aS37UWuJOvreif8y8OJLWNlDqEqkqpOITbPpp9+cIJA620t2ABQtYgY+NTSAUywXAmD4qfhZ5lgCKBcs+8hbAO135t1Gyx7KlPyFy0ilsdMXe/BozqidgBcNjwlrZR80sfbMKylqrPPs4Il21o1PWw0Fg76hZHuSz2nvgnKGqnW3UtLZvhM1x6P3c4+eu/xe9Uj059fRX/br6uaW7TcDq/XxGtDv5mZq7n3c+XfYsCHv2jiVE0e+M8JGDBthwzUVgBfwVVBmzCle+cBrIlESMTg1tAryKAnAS8n1c2ar1KgoiaB4xRGNixwiPlj5gQ2XynXueefZ9dff4NETX3z2hfH8Sk1A2UcfCrykhuH9+vTTT+1zvf6tAAwf2NKlS+0JNbw+ru9xKj/uaXv07mM9duhp227TzeGppEZCEivhYarAl9QbVCkAqU6t2m7KZ0QkIAZIYdpHCQOs3EAvAPNkfOYJ3FQV8FBSxAtWX6BDdAVTLkVf23Noc1VMJTrtD0P+1tp+PUU47NG7txpq32nTZ86wFR+udBWsaA/HtNoVVTHm7ymM9aSTTlJwbCiVOvAloMjxVVHLJHxr9QST7aTStWraXNEQdb0USZeAqy6/0kF7xLsj7Lprrrdu23ZzaIoQtqnOVwSvOEcFA8KAqwhh+MKKglfp0ltYuQZdBVyM6vt14FVVSfeMCETRAqLoWwhs5ZsigBHhEAEsGvGZb9IqRCj8IkxFINIcgNlYXqhY5osw5PNEpQqPU2DmYFQAbaxbFKZy29Gywf8VfFkboWQBbto2y+Q8a6ljyq3L61q2RLJsgcoV1D62WzopLwJd5RVevpXaxjl0tZF9SPvOzPVFv5Ql/W+ppG9ghnY/tIHZTKoRkHWH+iICL7eqVcz1D77hjz1SoOg2AB6lS9+kZs2DhqlFiX4+9tKHbYjKjjE1nPVeVmsVvGK50Eptu7saAc9Z/IFNmbfMvvrme0/Nd2M825TxljYvHMeuSs5/SeXK2rue4ynqpMe/9M40z5jKGelZR8d22xNvewPkDLwy6HQ1t+j1mv38+8OplOdN9CXce//j7D6Ngnv99bfsnSHDc9BVPHiNLRjRWFTxkserILFe4alSvAJ4xeDUAF74u4LitchWvL9SnqY5dtfAgXaeoOull152VQvQWvF+yPf64IMP84DXZwKvz+2Lz7+wL7/80r7/7nv75z//ae8r2PTVl1+xM888y/bd+89SwFSG3K23tW3T1suIqF+lt1DIpyAMWMG/xZwJYAFWKKdRhmwuWEHxKlUyZHs5tOHnEqxRwqRMyXqY9VHPWL+CQARgo8QIhAFurEeKPq+HSe2LABYZ9Js2amyMSjzheKlgzzzjuWDvf7CykBcswlch8JJKduZZZ/m+8JtFiMRrxhTVPMqgKF51BZdNtK+Wek8N5QGrXbOWdVZZtn+//u6fo3z85ONP+iCGWnotZoLlAzBADAjDlE/Jtai/a0s9V77N3oXKjGtTamREI107SGqnvFhBAawRrvKBV3yOZaoJzkKEQ4hUALw2U7goAaMRUIAhBxzNC8EMIJM8l69cGRSoZN1igIj1WRf4cZAqDr5S+/blXTVj2wGqAoQVPr7csbKujhUjPapefF9sh/dLaRE/F+VZPF1bdj7BNm0Xft9DlESBrztTvOLNR2pVPTX5pelwG9rfePL14d6ahT55pdSkmn5x1z+o/ou8lsBN7oZGKU9lP3rZLZTatf1R1/nPR//lQfeFYbBHEaMEiP/L+9XFNG2B13ZHXWNffPWt3atedcde9pDNWrRCTZQvCuVIlT/peUej3ysFYNc+8LqD4V1PD/XWNfS4o09irnTJsel47lD/vIvUYigDrwy8ctdpvN6z+e8PXfGc8/tZRz0SG7VWs+q+9siDj9iQt96x4Soxjnw3GOrd56XyI8Z6V7tGFYAXZcaJ40J4qgenpsFL0DVD+V2h1BjBK0ZJzMvFRgx+801B0pmeSYUiRowEPi8moAy168MIXiozYrpH8frsM4HX5wKvLwJ44QHD+/XD99/bv//9b/tM5ci3337bzj/vfDfgE0PRs8eO1rplawFVM8/7YoQfhvwAXAGoULwo2wFk9WVUp1RImdLDWOXpQg3zGAk952VHgRnwFfPDUNAqy6jfWFEWNZQXhnLG8oBahCJKghVUpsTEX1VQtvWWUsEEaHVk/GdE5I033WTjJkyQCialT6VIWg05fEnpimn2lCcvu/wyLzNuLS/Zljo29sPxsy8AkMe8Ny+RSn3jMftoomNr1bylGmU3FJRVV9ZZIw1WONgefuBhLx+/8dqbds7Z53qz7QhgmPFjF4GogMW5K2EohCoxltYxbF2rlcqM/ZIy4wCB0JqXGtOlRQz0QJSDVWKyd7N9McpXXI6RkEyUJXMjIVV+TJcgHb5QmJgEMXHKwU0xYBXBKAJaevkAc0GxcnBDmSoEUgWKVnq9Qo+1/KZS6Fg/gptvNzmeeJyUEiNwMWcblFp5vwCX+7mkEpbqdJx61cryo2WC0hVKjPF7OAOv+GUIeGlkIpDl4EXsg0AK7xbNl7fo0s+b7tI82Id+x/XiXMvS93C8miMDTrE1Dr0dJ81+L4xWlGke5WuammIfoKbZacULXxfNspvsfYEb9p9QqfMRebk8IoLypUz2NBim4S898YiPoBxJA2z8YDV6nRFKnfF49OX+5zMGumnfS6Dx+Wy+7m642bnPzn36Gmi4r21Uta01bdPFzjzjTBmxn7EhKj8Ol89rzMjEWL8m4IXHK/ZoRO3Kebxm22wvNarMOGe+LX/vfaWuz7Tbb7/dzj7rbHv91dccsgCtGCVBmn1R8MLfVQi8ULwcvP4h830w3X/11Vf2zdff2A8//GA///xvwdg/7J1hagp/4cW2zz772s477eJxFD136KHICZLqSzlUeRirYMpHLgpc8E2RBUZ50ZPc9TOQRvhqxXIVfD3S8HkdSGOifBlM/OW9fFlTfSFRnGIgQAxJHwAAIABJREFU69ZSwfB7oXQBaPjNgDe2AbgBTLzWoF5921HlQEZEPj9okEPXhxoRuVywRXAqEAZ4XXHlFX68ABXwR2K/NwAXiEVFz2MydGwOfUChlkNtY/RjkwaN3APWVPM6UrkaaBBAr516aUDDTTb07aHuBbv2muu8gTmG+liGLApgmO6Jn0D5Kl29mVXsJmASKAFNYcoDXgSqCoziBFABaKTWU1pEtYnm+jh36EoD2C88Dj4xAZi2S0/ILQUhbNsBTMpQBBaHMNQu1Kk8wBWAKihZvO7wk4O2BK6At1b514/rhP2ozMd+UK2K7MshTc9HBcw9aPq58P5Cm6M0dKGuMdqT9xihq4zu76U6Al0SWQRdJbSd6OuK0MU8/ss8XiotllLT4WcGT7Br7n9VjTBPsDIywA58apjd/Mhgh62BUpgYoVgIvKQsbSTI6XPyrVKpVrrhvWy3U6xS9wFWWvXdyjucZqOnLrRTrnnCttI2j5ECNnnOe6GxMZ4wvoileO143A3ydi33xtgAHyb82YtXenNjAI2mw+MEdTzXqM95Prqxrbxk337/o2BsVmgkzV/SbE9z2tpQvvTmxwxjRZFLf+lnj7PzkV0D6/YaaMtgGP1e1t/LNqrc2lq162oXnH+BPf3Uc/bWW8NspDxeY1G6yPJKFK8J8ngVVrzCiEbAa7r6NHqZEfCaEVoFAV5ERxAb8corr9jpp59ht956q0dKoGgRnEqURCHwUhuhtOJVCLw+RfH6QuD1pZcao+IVweubb76xb78N/i9uLj/99JNgb4b8Y9fbn/b9k+228262Z+8+1k0eMACM5tuxRBhjIigpUrIDijCx87iRIIXRjQCOB7Kq3AaQMaKxjPKtKPmRaB/UMFLyQ6grChThrrUUThoUM5U6tZzvA2gThAE3gBtQVknbKa9SJvvafffd7eZbbrHRY8bYEnnZaE+08oMP7LZbbxNElXeoIkcLWCSFn8ECqGD4v8grA7aAMwc7HSvL8RxgSVm1lt5/kwaNrZlS/skDQ+Vr3qyZZ4C9OOglm6CA3Geffs6OOuIoq6vXMeEDYdGMD3h17tTRKlWrZWXb7CPoCv6sAvAKqlchc30KvFCqGKlIaZGICMpkPAc4xenXQFdcNwBYMOqHRPykJVFShgTEiisNRoXJQUnwkoMlgMjVsgS8ioEpXz5Zz0FPj93sn4BbbnuCNgc8YIzlk3Wichaf4zgjdPEax46vLZYWUboYMFNSJnqHLi2Tzu0qeu/NwCt98xEAYa5/8Z2p9uirY+yx18b6KMa6uyofS/lZV8n7dQneLC2XO5ECti1UhmTE48eff+URDi8Om2JvjJxhx13+sJvtUb1GTlngff6GT5of1K70NvS425FX2+Axs6xBb0EVrwm2+l35qDdlBrqAu/tfGOH7wWyPisXzKHRX3fdqUMZS4MUxvaT38cCgkaG3YHwt/X6zxwWfY3YusnOxTq4BDTEHwPgjrPYuVqp6S+u50652xWVX2IuDXlUja0qPY5RWPyGZEvBK+jQSnkqURCHwotQoZYseje8tXWZTJk+xm1RGA7pee/V1QdVKf37xojCqsRB4yd+1YhXw+iQoXoIuSon5wOvrRPHCdA944f2i/PhPgRf/fv75Z5shAANayAJDAeu1Yy/rs3sfL0MyMrFkSUqQAhaBESMXHawEOMAKoak0zPaSohQqlCXaDgFTeLqAGyAKSAO0eMw2WL5l8xZegmQbRFFQvmQ/wBrAxcQ+K1UA3NiPyoOKtgD6UMV27NnTzpKva9CLL2owwRJ79NFH/Xjwj3m2lsNhCIIFrti2G/61H+b4znxbWh51jtGZXorUtjluVDvgq5lGQjaSIlZdZVBGRx64/wH2t/vutzEC79deed1VSjoCUGoEwPCBdenc2eoJSsu23MNhqTB0BfDK5/MCsCiP0ZsR1Yb8yABdUQ1bO/hKw1bB47it2JQ7gB7GffaLBwyAYQKEiipMBXCUAq9kOQ9lpYyXgJTDUwJNOegq+nPcByoZ6yXzCFur7E/rO3Dh50o8XSxTUsfOiM8KiZ+LEYyILJu1T/xcQJfKlqvYkVLfLxl4pU6Gw5QAq4IMhihQ3Y++1koroyt6p7igGKZb9IRu3O5YlSnP8WDTDgddZh0Pvtw6H3KFDPACNoBH26SM2bv/rUHRAqzSIKTHxFbU1TY8koK/gvUcCflN97owRFoI8Ng/Yam+Lkqbjr2m4ic8SDW9veQ9Nda6+NZykFj0vWY/Z+cmuwbWj2tA3k8HsOb60q7Zw8rXbW977rWPPFg32etvDLGhQ0d4b8BJE2iOLY9XIfCaWgi8UL1IqAeonlSOFF6ugYozwHD//rL3PUoinVofwGu5glPxdwXwYlSje7xUZmREo5cagS5FTHwhj9eXRRSvr7/6WlET34S4CYHXd4IuwOtHlR4Z/fivf/4rANj//Wzz58+3++9/QIZyVQqkfu2l0ZDdu22vhtON3MsFGPnoRgELEARMAVBxDqwAVaTc49dymGKUoatMIXoCpQuIIloiQFVF3wbbQyUD2CgREmEBeHlp0/fBfpQY78tJLRPAYZKnzEkz8AMPPMCOOOJwrS/PGfCn/ThMAVSaIvwBi2y3tqIsOF7eEyVBno+eM55HGSNglm2geDHSs7GCWRur7FlL762uvGG9dtrJ/nLxX1Qafj0pQ15ru+66q/ZXRW2E6qtJdm0rVb+7g0AsIRYAWOFyIwoWChiJ6pT/UG3iOqvOA3z5OokKVlQBK4CsAlALzxVAV3q7Ee6IoqCsSco74OVgI7ghc6uQzypdRhQIOSxRnhQARcAq5OeKQJWGrrhsao5B3tU2tpmsk9umXgsglyov4v/SsXG8udKim+hVSpWJPgdd2l6JVoqN+IXv1Qy88p0gwAiPV9H2PjzPlG8d+bBy6xRdFyji9cbaJi188kBS8HIVeU1REoWWF8BFCMwdA9td3TGxTr7jzZ7Lzkt2Dax/10Db4wKANdMXeI3trELt5nbwwQfbX++5z15+ZbDa+Ixx6Jo8McnwkuI1hSiJWGqcOt3LjGR83aoyGb0E333nXfm7lttiJdWH1HpyvAraBeUDr1ypcRXwiuZ6So14vIK53hWvBLxc8SoCXsDXT//8yQ348abz4Ycf+ui+7tvtoBDWvWzXXrvadttup/DRbWU8b+yjGreQeTwqT6hEABWwgnoFuGBgd4+XIAq4AcIAotDLMShXAArrBnhDZaqgGIr6bnQHehzyZN53b5mWc2jS9lDUHNq0H0qD5Gj5ftUaqZq2CegxstGVNVfbEtVLrxEIC0gRKwHU+UCB6GtTOZKfMfazbjThA26UDznWmip1koyPEb+OSpJAZLMmTewYtXB69eXXvIPBYw8/akcdfrg1aNPdSrY62EcQbtXlOAkHIegU4Ekb7IEmgAd4QHGiPBZBKA1HhR8XBqo0hK0tdKW3GwEOQER5YxRlHAnJPGSBFUDRKsCVgqgITA5LCTTlgymWS28nlhP9uaicxbkAatM2oQUQy3E8KHW50qKgi6iNUp3Uk9GVrtCeqESrYvigyHdt/B3IPF5FTkwGK5knLLsGsmtgnV0DEcCaHGAlKre3+s3aK7jzJPvrfQ/a4LfeVflpvDfIBrjI8IqlRoz1lBaJK9h2m23trTffso8+kEFc7YAWKDzV4yS8QXYALwJU06XGqHjlwEvxEmnFq3CpscBcXyx4fR8UL7xeTP/6V1C+vvzHl17+3Huvve3pp5+2YTLi42/bFyO+SpA777izYhc6O7zg6Qq+LrXVEVQF2EKVCkAVSosCKsFYQ4FKQ5XePFZCEOZG/AS6ACBgKuR9SaESTAE5ABwZX0AbIwSBqTKlt3ZgQsFimTAnzgJTfmVr10oZYnXrOuDh6dpKIyQZzejlSy+XCs60Hs9xvFFFIwoD4MLsDyhyLABXVPPwngFjhKKSvN+iSVNrrhBWRkRW1furKTP9wDsGeleDKeMn2VBFkRx15rVWs6eCOpUhFYNMHRIEWQWwc7orNYzAA7xogv3L0BVVq1WVr98CXX5MeM3iJCCMABYVMC9DqhSJykQpMAdHehxBK9+cQFMHrBRA5WCL0iIT0FZ0O+wjWYf13c8l2Ip+rnRpEWAto1Lj5jLRb9ZOlSlKnlo/ZnStyXdGBl4ZcK1/f/Vnn0n2mWTXQLgGALA2KkM23Mc2qdnZmrXtaicJqp599gWNgBxho2W6nyGVy5tjY66fOsNb/Tz//At22oDTNEpvR2/vM/jNwV46pJxIan1+xWt5rtS4evBiVGOB4vUP2gklHi/Kjd+p1Pi9FC+mHx28fvRy478T6KIn4mGHH2aHa5qgsmn8RyL+pEmTvF3R3lLAtpf61bN7D+vUoZNne1WuSGPuzVzxAlbwRlG2Q5VCFcPgXlcBqcwBHsqJQJHnegmsiKSgZMi6wBBzoIptxOcaKnkfNYv1gDygDLBjGbaJf4sRk6wHLIX+ktUc6AA3T9RXiRQlDfBidCPQxvqsU1GgRfmzNqMRpXyhtnF8AGGlShVdKWMfQF0LAVfzRk2UOdbIy52MuHzwgYc8ZHeUAliffuZFO/SUS6ztzodY9Xa9rbJyt8jhYoSiA5jABQBjxB0lxVhaBHJcuUoZ7QsALcLW6uaFVbC1WzcFXAl45VQ5V+gGCBBP9p6QHG8sQZIHhq8rZ5BPyo2MaAR68kGYAxhABWzlQCxVpgTAkollAnAFdQvwohyJEocil1O6dGwk0W/eQUn0jFx0E32RStUafHfFaz5TvNbgZK0JyWbLZCpJdg1k18B/9hrA/yUAw6JQf0/bpEor69ilm1126eWKPXjVhgwdaZMnTvUYCXxcTLQFQuEinHP//fe3Tp062xlnnOmNt/FvERnBiMYliwsrXvnjJKLHSzlen65aakyD17cCr2iuB7x+EHj9+OOP9n///tnvNYMHD7add97FzeofKi+Lf//3f/9nP8v7Ff/9rJ+BM4z4+8jn1n277q6AMa+jfo1A0eYerkrJrox7tYAjQCdXfkxKfzTfdoVLP5eW0rS1lCxKidEzxnreO9J9XpV9pCG+LiALwz+qFMCGQgXIAV0OacCbgxtJ9QHA6NmIQkUZkcBYlvd9AXYCPUqk5VXCBBSjakf5kuVQ9MjlYplGMtYTuAp4NdZISUJXDz7wIHv11dc1wnW8dzr46wNP2V7HnGONt93bqtdtbGXrdlAZ8aScwgWAAV3un5JqVLL9Ud7GJqcy5dSm1QHWf+G1uN8i0BXgi8EAA/w9VO45wIGR9+ClR4HQZihQei9FPV1BvcrThigFVkBUGsDSipdvT+DFtgE95ihdDDpA3QK6KmqOtwsTfUlBV27kIib6pP/i2vzOx2s9A68MvDKVJbsGsmtgvb4GEgM+3s9avWyLGm1sp132sMsvv8peePE1GzlqvBSjKT6acY7aBc2dPdeWaVQjCtfDDz9if1bPwB2672DnnXueSlRD1RboQ6lgoU8j5UbKkTnwWrG6AFXiJAhQLVJqVI7Xt0woXlKvfGSjzPX8+4dyvW688UbbZZdd7L777st5vQhd/VlQ5pNGPjL6Mf1v8eLFvjxBs4wu3EHw1bFDR6stAPP+hQKhMGqQkl30cQUjPmVBvFbAWqOGDR2maL0DTKEqVaxQ3kuDgBIKFZAUwc3BTADG+jwPiG1RUqVB/Qxw8XqIvQiQhuJGz8l62lct5YgBV664sT9GNkoNY5+UKSl55sqkKGGUQAVktaqpt6NS7ls1a27NBXAN1GqouXxdZ6kbwGjluY0fPc6GvT3Mrrv9b7bDfv2tUefdrErN+raVMrwqdD4iFZwa4AUlCrXLE9Xd90VJb1XFaa0VK233V69TZP9R7UqDF/AVAQxQJIoCxQ5fWlTAIhx5GRI1K1GsooIV1K5Vn0/Dlz9mPaliudKiw1dQCtkv4MU5LKeRi5joS6rd16byoFGuDCb6JMJpLb834jWegddanri1odts2UwBya6B7Br4z10DCYC1YATkjlamdmvbo88+dvttA+31N4fZiJHjPM9r3px53qsR5WuZzPW0DHrs0cds//32t65duvoNfdTIUT5ikVZBlCFzyfUOXkmvxlSA6qefRcUrJtcXBKh+HcHrm9BIG7ULNWuBGk+fcMKJtt9++9nIkSPjPcf9Xv/6178dwn52AAPCws8AGevGfx8rSX6QQk1POP546759d9umyzbe8oc8MEBoc6XhA2AAEnDjZUGpR65QSW0CqKqqjyLLMtqQ8h5gxDqhvZBUsEQli2oY67AdRk/WU+kvKFOhNIiKhuGdEZIVUMuktgFb+MyAqurK96qlciJQxfZQurYotbnv28FNwOUlTkEd4FdTP7dS7AVTc0VLkHRPVMRdalw+TsA1duRYe/P1t+28K2+3znv2tfpte1iFykror9nOynY9ViPbT/NIiAgtcR4AKQBXGnJWUb4Aot8CVL+0bhHgYv/p44nHm2/ux6rt50ZCKncstCMKbXuAsI1TPRcdwhyo8pcVHcoEa1H1SsMccIdp3qFLwAV0lVWpcQuZ6EvmTPT6vVtDE31xv/Pxus7AKwOvTO3IroHsGtiQrgGPoFAJstkhGgHZzarVb2NHH32MPfLYE/bGW8Nt/PgpNlcBqvPnznPowtcFWM2fv8AeeughjyTo0rmLXXzRxW7Ip/k1bYFWkuOl6QOFhYYm2cFgX9Akm0gJgVfi8/oqSa//+uuQXo/P60cZ6QGnEcNHqCn1Hnbiif3cxM8NB4M9/R2ZeBymf2tedAqvAWHxH026X1UQ7Mn9T7Ltt9MISAEYXrCWzVq4T4oSHyMhKUeGPorBgF9V8BOAKkmtF4w1lgkfYHKflZQp1Kzg3SJINRjcgS8UL8qRvMbPsZl3zOgKZv0CtY1SJfty2NN6zeTTqi81jBGZqF/B06XwV/2Mj6ymYiNaKji1pZQuFK/aGsW4i8qxzz7zrLeGGjNitL3y8ht28vnXWYfdj7J6rbpZ2QrVbOPqHb3sVlIgUka+I2KQKDGSyZUPYMJzBcCzCnz9Ejz92tfzQFdh8Frd8eo13o+mSq6EBQDD7L6F3ncsDbonKzbXjib5YrxfMek+Alfchven3P6kQtBFEn0OulorIUDbXBsTfQZeG9IXanasGQBk10B2DazpNeAGfAFY4/2tRLWu1qBlF+vb9zjB1aM25F2VqCYIwFR2XLhAvi95vxYvWepAhQL2gPK09tLIwm7bdtOowguVFTbWm2B/prZAlCE/lBIGfDGyMT94fVk4UuLrrx2oMNvfdtttDnf3qBk4MMa/OLrxnz8F8PpnDrwigBWeR0BjPR7/389BBaM90bvvvmtXXHGF9d69twBsW+vSsYu1btHKWgjCiJNwH5iUJpQu1KVqVaoJfpRSz3OAlJf8Yssg+kIqXFWNvF0F08hGB6dkGaDLTfJ4wqSCYapvJE8Xihr7QTXjcYS7oLhRwqSHY+gpSXsfypOUJdkHClqdGrVUWpTSJehqpIiLhgpQZfDEO0PesYljJ9qY4aPssSeft4P6X2Stex5otdTfs3SFmrZRvZ2S3w+pn1JfNpIHivT5MtuEYE/gKz+ArQa8IiD9WsAqbr243dR8TdUuh8XkvYT3BFie6mDJPLQkOjbnZYswlStBFilDxvLiJklUxKaJr4sRoe7loryI0oWJXueSuIiSOq/ki5XASJ8vCmpNf09Ty/kvg/7LFK/USSmOUrPns3JRdg1k18B6ew1EAFMPyBJV2lnT1p3sHPm5/v7Cy/bOiLE2ecoMbx+0WH0HaSOEp+vTjz+1hSoF3nvvvd4vsFPHTq6ATZs6Tb6sr3z04scfK0SVcqPUsNAo+3NPr4+KF1le9Gyk1EhQ6ntLl9ppp51mu/fe3QYPflPu+aBy/fBDGN3oEAVIJfD1r0LKVwF4RehiOQc2ZYH9qG2wHV7jH89PnTrVrr/2ettj9z2sS4curoB1aNdesEWz7MTTJRAjMoLekChYmNujigUsAWYAURzBWEowBRhRTgSWArgJmuQFY7naakFEsCrlyQrly7mKxb4w8BNJgSoWwC0ZQSlwo8TovjCtw7qMWGyjptkt1Ty8gUqZrVu0tCsuv8JoCzVBJnpGLt59/xO2z7FqnN39T1ajXlMrVb6W+vTuGbLeGO0a71sAQUuN/BOAEcngI/Fc/QqQUlgB+53gKwVaaXVtjaErKl15wAvoigDGe1tlJKSPSkwZ8VV6DCXIwn4ujPvRA+fAJeiKJnrP6GqXGrn4K0z0uc8nfk7J3C9e/ZeBV5ETU9wJy57PbrzZNZBdA+v1NRBHQNbrYyWrt7Xte+5i115zrb30yps2auxkmzlzji1ZtNhHNNLDkfIjyfRz5syxO26/w3bacSfr1q2bXXnlVWrzM1NREV+7qgV0AV8+slGKGK2DvvwyxErQKggYGjVqlB1wwAF2TN++XtJkNCPp9bkRjg5fBQAWIEwlR62bAy1ATJPDlsAqQNePOeiiEff338u8/+13PmqSmAqAbNq0aZ4Ntu/ee1tXlVC7dOikdkStpGxV9TIkfR4x1mOkD6XH4LOKrX9QpzDIU+ojR4sSJMsDa8AWGVx4uoAt/FwOcImHi21QOqRcyUSpEzM9gOcwJ6WMOfvwuAhldAFdLZo0s3pKnt9O5/vB+x9UOO4k+bnG2Iihw+2GOx6wXQ87zVpuv5dVr9XASlZsqFZy+yXQVdzvoACMlHXFL3gD524nO6AUKGBAF6W9AvjicRqMVnlcnJKV7/nVbKvoPgvDYJFyYwJdXmLMgVeArQhdubkAMyx3qqtVPhKSKArBF4pWDEr1uAiNWoylRfxcmOajn4s5P5dWHIdndBEXQWnxV45cXN13RAZeGXAV/NWUnYvsXGTXwB/kGkgM+FJBStTdzbau09F6CMBuuOEme/NtBbDK/zV7dmgrxIhGoiUY5Yh3ixLkwIEDrVevXoYCdskll9isWbPt22++87wuwItSpIOXlv9OAMRIRkYr7txrZ7tFTbg/kxfr3/Js8Rr5XIxypIUQ0IRiRcTETz4FsKKnYyHQSv3MskHp0rraBhAXwYv9EmFBdthPUsbYNu+HVklHHXGkbdu5q7Vv087N+O3btnPwwQdGVATlQFQpgArDPYGq/OwhqYlCxfMhUkJxEgK3oJgRjlrgGQOoADGADi9XXYFUuTIBvli3XFlM/mE/xF80VEmxtaAL7xfJ9ocecoi98dobNkkl4XGjxthgtYjCRN9j/5OsWedeVrFKDdukahvPsPJYkTX5HW2tka/yJDECr3RnpdkTiSCViCmCVlEAWwW4VgNRa7PsWgFXMqIx5+vKQRel0+LBC+N99LexHOoVShZw5TERSUnRvWB67OeEqIiktEiZsey2YeQiGV3khoUm12uWRL86yMr3WgZea3IRZ8v8QW5Gxf2VmD2f78she+4PcF3EHpAtlDdUo6eVqdnK9v3TfoKkB2zYiHE2YcpMW6Cy4/sqO1J6XL58ucqKn3jpcJ5M+TcpAoIEfEbYXX3VVQ5ljFb85utv3VzP4xUrVtj5551vO6mn4EsvveSNsVG58HWhhAFeDl858FK2Vx74WgW8aDNEeVHgBVAFpSsBL23ToUvAhd/ra3nLUOa++eobwVkoRTI4YNALg+w4+d06d+hk7dq09XkzRTWgTuHNCsZ6NdkWGKFaAVTRYE8JktIigawkx1OadPO+w1Qw4lM6rKgWQnjKADlXwgRhrooJ5BixyD5Yjyywxhoh2VYqHP4wRkuedebZ6kIwxiap9+Z4NcN+WarkyRfcYNv/6QRr0n4HK1Ohqm1co0vwFnkpeS2vSQCspTKwBGBEMgAkDigRcNZG+fqVIPZrwSuqdGlvV174oqSagBfvDZhiOeCNx2Xl1YpRFOSaETAbgCvxc+mcMJKRuAgPRv0PmuiL+w7NwCuDqgyqsmsguwb+6NdABLCmB8uAv43VbNrZjjvuBHtQBvzhoyfalGmzbfGipZ5cHyIlVnj58Sv5vKZPn27XXH219ejRw3bYYQe77rrrbPas2Q5Cw4cP9xT6vsf2da8VfiwUKG+aLRiKuV7ffhcAzLO9BGserAp8oYABVqhaRaYffiR8NSz7/Q+h6TZK13fffe/Q9Y2g7lsB4DcCLsz8THjNyBdjAsjYJs2+X1QUxdlnnW09d+hhHaR8oYIxipC2PASXUhr00YmCLxQsz9ZSeREgqyHwwlhPTARwtZUAylsY0WJIJvzYr9HN+q6UBYALcRGKtlB5kebXZHK1kfm/gdL1u3TqZLffertNmTjF+y6OHTnaHn3ieTvmzCut217HWIMWHW2rirVto7o76neTrCg6GKwldKWXx4CvkhkAUgYAczgpMOCjYBUFpLVRtYouW3Rb4eci5cQc/KWeT0qMvwW6gKr0BIShaJXTSEj8W0CaK4BaDm/Y1gKzLWSuZ3RoMNGvfRL92n42GXilL87s8W/75c7OX3b+smtg/b4GogG/sXpAVuti9Zt39L6Of3/hJRs3aYZNnzXP3lPm14dKt/dICc0pP2KcB7auuupqV7/wgPXT6DtUriuvvNI+UMNrIMeN9kkLoQhfDkhAUqrsGMqFIdkeCIsTLYZc3ZJqFZfxuWDLlbOkrMk2Ud2+EdzRJxJAZN8Bur70QQEc9+cqifI82yD0ddSokUr8v9R6ycfWplVrQVh7j3AAukoqC4zSIKZ6RilGs73HScgY70oYoyMTI34FARUwFkqRcVQjvrHqbsan6XbZrdT+R0Go7Vu3UXmxhdWtWdv69O5tzz37nNo7zbQJY8bZOHm67lES/QH9LrauvQ+32g2aWUk30fcJHQvSJvrf+vul8N0AYEkrnKR8hzqUD74ApqJQVdzP+WErAl0KrvIBV3zuV4BXULlCqTENXIUeC7wALlfGKLs6dKm/pWI4ciMXGbWIn+s/NHJxdTCWgddvvZCz9dfvG032+WSfT3YNrHoNuAFfPjDgKQTeAAAWiElEQVT1gCxRtZ216rCtXXrZ5TZY/q8JU2bbvAWLHbxQiz7QRKQEoxgBMEzs56m0uPuuu9kzyppyCBIIRaO953olChRgFEqOIdE+lh2/wxxP6dH9WmEe4Ss+Vxi8pHQ5dCUlxghdlBgBPcBL6fjhGAAvQRfghR9NfjMfFCAIAwaBsQkTJti1115rO+/Uy1WoVs1aamRhfY+a2FrlQUqHwBcKV4iIEHAxupHSop6jt2JNmfBRsoinoJzIhAcM4MIbBsDVl6JGabG58rnwcx2rBP7h77zrTc2BrhHvjrIbBz5k+59woXXZ5UCrUaexbYaJvpmiQdqhcukz+m9cv63ofXiEbckISKlA0R9V1Pe1epiKULW6+RoCF+CVQBfzNVK8Ikh5efGXwcvjInLQpX6Qgi6ULhpdexK9SrL/lXOd5/PLwCvPSfm9Tn62n98gnWef2+/2JZFdp3/U6zQx4PMXft09bLOaHazr9r3s6quvtaECgknT5tgClR/p7fixwMvzvOT/Al6ImuBnYAjY8UDVZIQj5T6HIcFXUL2+8bKf93GMyperX6hY8mzJr0UJsujEaz6xbIQulC5Xu0I508uLRdQuADGA1+f2qcDLR2Nq1CaRGOE9fJyEv35pMzVq876/3mcH7neAdWzXwYNYKUMSZEoZERWM0ZCY7lG3CEH1dkP6GT8XhnyUsJCIL0O9FDNKl5joG9dvaO2kqjWRlwt/2TVXXeOlxSky0RMZ8eabQ+yia++yPY862zr02MsqVqtjG1dtLU/Wob8wcvE/dD0mERSbtjnKR0ACYGng+W3QtRbAlYKu9P7z+rkShc5f+5XgFUYuCrqU0YXnayMFr4b2P/+h87oG96YMvNbgJGU3nt/vgszOdXaus2vg974GEgBrqRFctXaxLWu2sV1372N33DnQRo2bbLPmLbalS5fbRx99pNyvADDADCU8H+EouEFF8v6NnmZPqGoCX6hRAjUADAM8vqtouo/meEqQ+SfKk4xaDBPr+fpeXkx8XUWgi2OIJUaOrSh0RQVvpVoiMbEM5ckFCxbYo488akcefoR7wIh5aN6kqfu7SJoHwEqRii9fl6tggq0Qqqp5VfnCVH6sJPN9BSlh9WlyrVDUdi1b+yjH7bttZw8/+LD30JykuIhJ4yYo2mOwnXHJrdb7sNOtTdedrGylahr8sI3KXDLDtz3+9/2jin1K/fIRkGpKjf8pQE+Ap1CCjCBVnLoVX/8V87UtLwJfawldscRYBhO9Gl1v0Uk9FzVy0aGL9/87c0AGXr/zCf+9P+Bsf7/3TSzbX3bNbajXQAJgzaUAVO9uFeq2tYMOOcwef/Ipmzx9js1bqEba76+0zwhSFYCR/YWiBLw4eKm05/CVR/lCmQrqlwz3AFQCUw5VwJVPBSMVC6AsgleALuCN7YTSIuXFlLcLpYtj0ETcRT61K4BX8K+teH9FGMmpHpU8D6QBYE/p/R5/LCMhO0qtauQjEWl8XV3J97l2RErAZxQkwMVEw21KlJQWO0gxw89Fw+wD1BfztVdes5nTZqr9zwSfnnzuZTv1Lzdb70MHWIv22ymJvoaVqLNDuPkzCGJd3ZMSANtMoaEY8EOSe4hwKFC/fgVYRf9Wvvnalhd/BXTxPoBJUv237CxPV8djlXOmsiJK1+/g58r3eWbgta4u8my/6+4LJjv32bnProHirwH8X6guzVTyqr69Varbxo45uq8S8F8MALZgqdSiACpRVfrss8+C0uTwRahqCFZFFYserDDyMICTe78S9QsVK6hacZ4oXLyeTF8rJiJERgi0BHEBuJIRjInK9qX7upQvJujieOjrCBwSj/HRhx97+yMiJlC6Vggg31++wsNjlylG472lyzzLjEbhLLtCvSqHDBniIyG7S7FiBGQbKVhkcOHpillg5cuVdV8XsRFERHRo3dabXKOYMYqSUYvTp0x3lWvcmPF21/1P2dFnXGm77He8NWjSykqWq50/iX5dXp/JCMiSCiHd2ntAphQwQCkfQP2a536N0pUXvAqPYixkqsdErxDZrboKughGVaPrjTHRu5+L0aLr5o+kDLzW0YlfVx94tt9184uWnffsvG9w10AEMEZAVuqgiIPOdpZg4rU33rY585fYkqUrvJ8joOOwU0T5+sKBKLQTovTosETp0cuPlCCDCuZKmFQsYiHi5KVJypOoW1rOJ9QtGegLQReAF8uLgr54HLkSo8ALkMLbxSCBUGJcmYvNILts2XsBupYsXqo0/yVGM/HFi5a4Ckao7NC3h9rFF15oOyqKonnjpvJuNbA6ahkU0+3Lyc+FJ6yjlC7ArFP7DoqKuM3mzJpjUydNtakTJtvI4aPtlnsesyMGXGE77n2k1anfxDYt31BJ9DLRe2lxHSpdee+BgpIEwGgeTVPqYMBHAfsN8FWswrWagNTo68pbXsRUXzx4laPnouDRM7rUc9FN9BpYUKL1uv0+ysAr70W3bj+UDe4LOjuH6+wvp+xayX5X/+vXgEdQCAwa7G0bVetgHbvtpDT7v9i7I0bZovdW2uKloeWQG9oTCHOvlYAoZmoxR/0K4JSoYBGoHK4CZAXQArYKA1dQzbSeAO5Ln5LoCMGdj15MQ5cAMILXR26ol9ol6GKQABEZqFmUGd9XWOwyRWcEtQvoKgAvelnOn7fAm4ov1zLLpIgNGzrMbrj+BttXTcUBLKIhGtVr4H6utjLRExvRZ4897Jmnn7U5M2fbZAHX9ElT7G2NFL3q1gcEXZfbDr0PsCo16trGVVolSfS/s59rrb+rAbAjlf5+ZNIDUiMgBU8RwtZK/UpB16ojF38teBUDXSotEopauosyutxET46Z2v+0/u8k0a/t72AGXmt9IWZf9Gt7kWXLZ9dMdg1s6NeAwMsjKPQ+6u9pG1VpbZ222cHuuOMOmzB5ms1V+XE55UdBT/RZff55ynCflAMdvig/JgrYV1HBcjUrqGFRGQPS3MuVgFZc18uY2l7OSK/9FFK65NUKJUaUrlhiRO0Culbk1C5KjKhdtBiK0IXSBXQtmL/QFgi8aJ80d848I8V/sZQwIGzGtBl2z9332L777OslSNLoGzdsaH0VFTFWERFzZ80VdE2S2jXZBr38pp179UA7qN9F1rVHHytXqYZtVDOa6H9jKOrvee9KRkBuov6H3gNSIyArEOOQqFHFAlgR2PotwOUGefaZm/JDl/u5HLpCXERo/wN0/f4m+uK+9zLw+j0v3mxfmTKUXQPZNbBBXwMAmFQaBXGWqLmzlara3Prs/We1IPqbAGyGLV4m/5TKc599+nlSAgzw5WXHBL4KVLCgXnkZEhBLJoey1M8Fyyc5XYWgKxjp3WvmSlcw/Xt0BGoXSlda7XKlC1P9+wl0xTLjEi8vUmZMg9e8uQG85s6e46XD2TNm2TyBGIrZjOkCsHvutZMUJHvrzbfY9GnTFU8xS76uyeq7OMme+vurdvqlt9n+x59r7br2sC3LaeRi7R4BYF1F3ABhHHiRPwqYoRl1eYzrCQhVKurz+k9AV8rT9Uvgxeu0RNp6G5QuQVfHZOQinq71CLqAsfivRO7BBv2lsAFeyNn5zm7E2TWQXQMb3DWQAFhzKQnVe1iF+h29B+TjTzzhox8XqwSJAR//FQoV5UBXwhyaovk+GPAjWKFoxceF5/i4wgTAsR0vLyZlTUz0lBZjefFjfF2Crg/l6yooMUZD/fvqSwl0hRJjaBC+1KFr8aLF8nel1K4cdM21OQKv2fJszZ45y2ZOn6nU+ekOYoukjs2ZPdfVselTptn0yVNtwriJ9tdHnrMBiov401GnW9NW7W3zinUVVrtHgK7/Vijq73kNATIqP9ID0gFMXiqUJiCMKApXwARehXO54s9hmTXN6fol4Ioer9D+J0BXKTW6zpno19HIxeLUrgy8fs8LNdtXdnPNroHsGvijXQPRgN/0ECXgb2tVG7S24xTFMHjwWzZv0TJbsmylfSQQigb4WIb84nNAKsRPfCEwYwojIcNjfy4qW8lyn2tO+RLoQlELKhep9Iq10D5y5cU0dMVRjCoz0oPSla4EvJYueU8jGYO3K0BXgdpFiTGqXQ5dM4Gu2TZLitZMlRqZpgu+pk2Zqmm6m+hnCLzGjB5nt977hJ100U227xGnWD21/9mkfP312ET/G8UKGfC9CbdHUJwYFDABWM4Dtgp8rSF0pZSugtJiLDMWLjECZoSiMnIRpWtzN9FL5cJEv57+vuWErtyD9fRA19cTmB3Xb/zFza639fbLIbu2s2t7ja+BCGCNNUqvYntr0LKznX/Bhfb6G2/ZnIVL7L33P5QC9bHUqlB6jABVAGKJIhaVsSLzzz8LIxajl4s2QFHpcuASeLnSJZWLEYwhryv4ulYqOiKY6QGvAl9XhK44kpES48IF8nbNl7crql1zErUrghdql6CLCYVrqhSuaRq5iAL29pARdvUdD9mJ515ru+57mNWo3dA2royJXqrg7x2K+nt/r+ZGQPa1ssrLQn1iqri91K8cfK09dK2J2lU2gS5GLpYUAK6LJPo1/j1JPpccb+Ue/N4fWLa/7MabXQPZNZBdA3+Ma8C9S4yA3NdKVGlvzdp21QjIS2y0MqwWLV1pS95boTKgFLAErAg6BaYCWAFX6Skxzet11K04xbKilxZVYsz5uQCuYqEr+rriKMbCalcBdC10Qz1m+rkOXQIvLzEmalcCXq52aVAB8AV0DXrlLbvs5vvt+HOutZ677mvlKtdUCbZL8MJtqH6utf6dDBEUG8uAX6pDYQArSMP/BfiiVKlpVZWL59JKV/BzkURfmowu9Vwkeb/EeujnygdlOd7KPVjrk539VZjvxGbPZddFdg1k18D/5jWQ+L/w1tTrY5uq/2C37jupJ+K9NnnaLJu/WB6r5R9442r3awmsYgJ+ziSfAy2UrRAPET1cKFzpsmJQuAr8XLnYiMRIT4kxREcwgjGMYqTMyAhGSoxMEbyIkCgoMRaGLsqMMwReQBfARblxxtRp9vQLr9mF199rx591lW3bc3fbsnx1JdH3DCC9LpPo19W9nM+dCAoZ8LdQSjyxDuW3U5CpjO/AU/B95QGwBLryg1cBdFXSNkISfX/P6MJEz2jLAF3a97p632ux3xxv5R6sxcobwhvMjjG7+WXXQHYNZNfAurgGEgDL9YBsa7vusZfdfdfdNnHqTJu/5H1bumyFlwgpPTp0JSb5qGZ9QjQEU4QtSorycIWG1yEY9cMPVcbUyMUPPacrtgMqSKYP5cVQYizwdSXQlRrFCHR5fERO7UpGMrq3a2bOVA94zRKAjRs70e5//AU795q77fD+51mr9l2tZPk6wUTfhqgIvf//5fspBnwBGCMgt1RvREqCeLEqKNB0FQBbQ+iquIMATlEWW6ucuZUyurz9T+skiX49NNEX9/nneCv34H/5Qsne+//2F0X2+Weff3YN/OevAVQfPE4tpEpU72FbVG1q++1/oD351DM2bZZM7ItQwFZoVOInKjUWhJ9G2IrqVq6kSExEqqyYG7kYA1KLerqir6uQmT4k1C/UKMYQHxGgK6hdc22uRirmSowayThrhrxdlBkFXXP08yiZ6O+4/2k75+q77eDjzrB6jZraxuUbqM2SUv7bnqBz+D8OXenfIwcwRVCoBVHpzgIwgRcQVl7wRB9FH92Yt8RYoHLFMmPZbv0duqKJ3kcurscm+gy80hdC9vg//+WandPsnGbXQHYNrO4aiABGD8hq21j1hu2t/0mn2CuvviEAW2Bz1YR72fKVrm59+slnKe9WAK0cbOV8XB+ENHoBl6fRE5Ca9F8MIxiDylU4JDVER8S8rrSZPpYY09BFfATqFmZ6Gl3PUblxyLCRdtM9j9tZV9xhfzqsn9Wq18Q2qtxSYKmRnX90E/3qPt9fei0BsJLtj/YIihyAYcL3EmTa21UAXYAZgFZ2W0Yu0v7nRJno1f7Hm1yvvyMXi4Muno//shyvX7postezm0p2DWTXQHYN/PZrwM3mKsXRA1IAVq95Jxtw6mn2ymuDbdrsRTZzzmLlbK3IlRejYd7LiYUCUZOG10kLoPTIxVheJKcrZnUxerGop4uE+ujrioZ6z+vKGepRuma44kV+10uvDbVr7njYTr/kFtu5zwFWvnKNYKIHKv5nTPS/sWyttj0bSaViBCJNuFG/ylCGLARgAbyArphET1zEFm6iF2xtICb64uArA6/si/S3f5Fm5zA7h9k1kF0Da3sNRABr+CcrUaG1NWvTxS677HIbNnyMTZ210GbNXWTLZZD/BE+XVK6YQB/M8wG6vA1QzkSvkYv0X6S0GMuLAq/o64pm+qh2eVugBLzmxvgIlRhDUOpsI6UetWvOrNkqMc6wJ59/3a647SEbcNENtv2O0US/oz53SqlZabE4yMj7PH6slkdaHAEJgJVRI+4yUrXKycOFwsUEjJFED3RtqZ6Lm7RRudqVrg3DRJ/3vev3JP7LFK+1/dLIls9uNNk1kF0D2TXw268BBzCBSz0luyv3qkevPnbjzbfYkHdH28Tp86SALbD3lDTv7X8oKyYeLle4BF2oWwBXTuXy/ou0AoqNrwsn0wdPV0FelytdeLpIp2ceg1IFXnMFXRPU7Pqhp16yS266304850pr33V726xcrT9WEv26uo5TIyBLdezrpcQyAi1ga2vB1lZd48jFYzVykVBUgVebDRu6gLH4LwOvdXXhZfv97V/c2TnMzmF2DWzg1wCqUdIDss5utnn11tZzp13VhHugjRgz2cZMnmXTZs7zJtUfKo3eoUsJ9BG28HFFL1dBaTECV2KkzwWkpsuLoRcj0JUz06N0yUw/TxA2cvR4G/jQs3bxjX+zI/qfY42atbKNKzRUEj0m+mzkYnGKzlo/D4CpBZFHUHQ6NoEukuhPSJLoFUK7AZroizsPGXhlX9gb+Bf2b/QbZJ9/9vln18B6dA0kAMYIyBo9rWytlvbn/Q60Rx570oaPmWKjJyo7SyMhaf2zckVQu5YtjX0Xyeha6koXalcoLQZf18IFZHUttIVKpSeZfl6S17WKr2vGbFe85gnE3paJ/ra/PWN/EXQdcuwAq1FHwFWxmZVonpnoiwOK3/x8HAGpCIqSGgW5qZcWgS6Fo/6Bfk8z8PoDfZh/pAszey8ZUGbXwP/wNRBHQHoPyG5WvXFHO/iQw+yxx5+2t94dZ+8IwqapjQ+BqO+r1Mh8daXFMHqxQOmKni4aXAelS2VGLy3OcbVr0KtD7Pq7H7Pzrxpoe/zpUKtQrbZM9F0DAGQm+v8+BCU9IPGBlQDG/mD36Qy8/mAf6B/tAs3ez//wzTf73fzD3XDW+vcZyKEEyQjIqp2tfvOO1r//yfb4My/Y68PG2dCRE226PFnvqdS4VCoYKhfm+ZyB3nsvys/l4agFqfRz56glkEYuOnRpTio9fi4aXj/53Gt2zZ2P2JmX3mI9dtnLSleISfSocZqy6zI7B7/xGsjA6zeewOyXMAOD7BrIroHsGvgvXwOuMgnCGAFZtb01btnRLrjoUnv2xTft+TeG25tvjbC54ya76rVI8OVlxULQpaBWRi4mqfRzMdITGQF8CdwoLU6aOFVJ9IPsytse9JGL7bt0T0z0fQL8ZaGoGXD9h3hhFfCKT2Tz7AxkZyA7A9kZyM5AdgayM5Cdgf/OGciNavzvbD7banYGsjOQnYHsDGRnIDsD2RnIzkA8A/8PkfHvdsbMVogAAAAASUVORK5CYII=" 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<b><span style="color: red;">Implementing Process as conceived by the author</span></b></div>
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1. Since the meter reading and bill generation has been entrusted to its outsourced agencies and the recording of the meter reading is the prime responsibility of the Distribution Companies, the trust based reading should not be used as default but only in case the consumer feels of having received the bill based on wrong reading or on average basis only. As soon as the consumer receives the bill, he should verify the bill to see if it has been raised on wrong meter reading or on an average basis.<br />
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2. The consumer should invariably verify the meter reading shown on the bill and report the discrepancy if any. The under reporting and over reporting could result in significant financial loss to the consumer. Hence the meter reading should be corrected even if the meter reading has been shown as less than actual reading. </div>
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3. The consumer may record the meter reading and take the snap of the reading and fill the relevant details on the website of their service provider. One has to fill account No. given on the bill along with the mobile number. </div>
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4. The OTP will be generated by the system and sent by SMS to the consumers on its registered mobile No. which need to be confirmed. </div>
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5. On successful verification of the OTP, the consumer can record the meter reading and upload the photo of the meter showing meter reading. </div>
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6. The details as submitted by the consumers on the website of the DISCOM could be verified. The back end of the system would verify the details and if the details as submitted are found to be correct prima-facie, the consumer would be intimated by SMS. The consumer after receiving the SMS from the DISCOM, can take the print out of the revised bill if required and remit the bill payment. It is learnt that the system may take a time of about 7 to 10 days on an average for getting the revised bill. In case the meter reading on its verification found to be incorrect, the system may not allow you to use this facility in the future. Hence, consumers are advised to take utmost care while using this facility. </div>
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<span style="color: red;"><b>Points requiring consideration/clarification of Electricity DISCOMs</b></span></div>
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The following points needs confirmation/ reconsideration:</div>
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1. Even though there are bench marks for time gap between date of meter reading and date of invoice, date of receiving the bills by the consumers and the due date of payments. In author's view, it is a total of 17 days between date of meter reading and due date of payment. The bills need to be received by the consumers at least 10 days prior to the due date of the payment. However, in practice, the consumers are receiving the bills just a day in advance to the due date of payment and many a times, the bills are not received and/or no benchmarks are adhered to. </div>
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2. In view of above, by the time, the consumer gets intimation of the revised bill, the due date of the payment is already over. Will the consumers, in such cases, get revised due date of payment?</div>
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3. The slab rates are calculated based on total days elapsed between opening reading and closing reading. As explained in point No. 1 above, the date of revised closing meter reading should be that of the date on which the photo of the meter has been taken. The slab rates should get revised accordingly. Even difference in the units consumed by a single unit would make a lot of difference. Will the system so designed would be taking care of such anomalies. It is expected the DISCOMs would have already taken care of this point. This may kindly be looked into by the DISCOMs and confirmed on such anomalies. </div>
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4. The DISCOMs are requested to kindly upload complete guidelines/ procedure with benchmark of services on their webste as well as on the backside of the bill duly addressing the points brought herein.<br />
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A copy of this article was mailed to the senior authorities of DHBVN (SDO, Palla Substation, Xen, Old Faridabad, Superintending Engineer, Faridabad on their email as well as Whattsapp on 4th June 2020 informing about schedule of the publishing of this article and seeking their comments/clarifications to be provided by 8th June 2020 so as to incorporate the same in the article before it is published. A copy of the mail was also sent to Managing Director, DHBVN as well as Secretary, Haryana State Electricity Regulatory Commission . However it is regretted that none of the authority responded to the mail and whattsapp messages.<br />
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Haryana State Electricity Regulatory Commission is requested to kindly mandate DHBVN and UHBVN to ensure the SMS is sent to all the consumers informing the meter reading immediately in an automatic mode as and when the meter reading is recorded. </div>
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Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com1tag:blogger.com,1999:blog-5315893167905583762.post-71764254192833994392020-05-28T19:44:00.000+05:302020-05-28T20:11:22.449+05:30Unscheduling the Scheduled Power Outages by Electricity DISCOMs in Haryana<div dir="ltr" style="text-align: left;" trbidi="on">
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" 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Distribution of Electricity in India is governed by Electricity Act 2003 and the State Electricity Regulatory Commissions frames the rules and regulations including benchmarking the services with an objective of looking after interest of the electricity consumers.</div>
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The supply of electricity in Haryana is through State Owned PSUs namely <b>Dakshin Haryana Bijli Vitran Nigam Limited (DHBVN)</b> and <b>Uttari Haryana Bijli Vitran Nigam Ltd (UHBVN) </b>and the distribution of electricity to the consumers through these licensees is regulated by <b>Haryana Electricity Regulatory Commission (HERC).</b></div>
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One of the major problem being encountered by any consumer is the continuity and uninterruptible supply of the quality electricity to the last mile stone consumer. However, the supply gets interrupted frequently and whether this interruption is scheduled or unscheduled is best known to the DISCOMs.</div>
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I have tried to analyse the regulations and benchmark of scheduled outages to find out whether the HERC is being fed the correct input by the DISCOMs or HERC is just receiving the reports/ returns and the reports are consigned to the store rooms without the reports / data being analysed.</div>
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<b><span style="color: #660000;">Scheduled Outages</span></b></div>
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<b><span style="color: #351c75;">“Period of Scheduled outage”</span></b> means a period during which there is a reduction of capacity or taking out-of-service of a generating unit, power station or part of the transmission system or distribution system for scheduled repairs and preventive maintenance in a planned manner. If the above repair and maintenance activity could not be carried out within the time frame laid down in this regulation on account of abnormal circumstances of a given job, the area in-charge need to obtain approval of CE/ SE (Operation) for the extended period of outage. The licensee would submit a monthly report of such cases to the Commission. Period of forced outage will not be covered under it.</div>
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<b><span style="color: #660000;">Procedure for payment of compensation</span></b></div>
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The "Automatic" mode of payment of compensation requires the Licensee/ DISCOMs to pay the compensation amount to the affected consumer automatically in the next billing cycle, following non-compliance of a particular standard.</div>
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<b><span style="color: #660000;">Regulations on scheduled outages</span></b></div>
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1. The DISCOM/Licensee is required to intimate the consumer at least 24 hours in advance and such outages can not exceed 8 hours on any day.</div>
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2. The supply is required to be restored by 6 PM on any day of scheduled outages.</div>
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3. In case the licensee does not the meet the performance standard as laid down, the Licensee is required to compensate consumers with a payment of Rs. 200/- to each affected consumer and such compensation is "Automatic" .</div>
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4. As per regulations, The actual payment of monetary compensation to the consumer w.r.t the provisions of these regulations would start from 1st August 2005 for urban consumers and from 1st August 2006 for rural consumers.</div>
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As it is revealed from the following table of SMS details, the DHBVN has failed to meet standard of performance as mandated by Haryana Electricity Regulatory Commission (HERC). None of the affected consumer including the author has been credited with an amount of Rs. 200/- per default as automatic compensation to the consumers for not meeting performance standards laid down by HERC. Many a times, DHBVN also failed to intimate the consumers for the outages. HERC may like to pursue the details and see if the DISCOM DHBVN has been submitting the correct returns as mandated by the regulations laid for the Licensees and whether these returns reflects the true picture of the compliance report. The screen shots of the SMSes are attached with this article. Necessary penal action may kindly be initiated/ pursued appropriately. </div>
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<b><span style="color: #351c75;">Details of the SMSes as received from DHBVN by a consumer of DHBVN residing at Sector 37 Faridabad, Haryana</span></b><br />
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<table border="1" cellpadding="0" cellspacing="0" class="MsoTableGrid" style="border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-table-layout-alt: fixed; mso-yfti-tbllook: 1184; width: 659px;">
<tbody>
<tr style="height: 13.8pt; mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td rowspan="2" style="border: solid windowtext 1.0pt; height: 13.8pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000;">S.No
<o:p></o:p></span></b></div>
</td>
<td colspan="2" style="border-left: none; border: solid windowtext 1.0pt; height: 13.8pt; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 105.75pt;" valign="top" width="141"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000;">Date
and Time of SMS Intimation<o:p></o:p></span></b></div>
</td>
<td colspan="3" style="border-left: none; border: solid windowtext 1.0pt; height: 13.8pt; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 6.0cm;" valign="top" width="227"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000;"><span style="mso-spacerun: yes;"> </span>Power Cut<o:p></o:p></span></b></div>
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<td rowspan="2" style="border-left: none; border: solid windowtext 1.0pt; height: 13.8pt; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000;"><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>Reason
of Power Interruption<o:p></o:p></span></b></div>
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</tr>
<tr style="height: 13.75pt; mso-yfti-irow: 1;">
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 13.75pt; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000;">Date<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 13.75pt; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000;">Time<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 13.75pt; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000;">Date<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 13.75pt; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000;">Time
From<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 13.75pt; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000;">Time
To<o:p></o:p></span></b></div>
</td>
</tr>
<tr style="mso-yfti-irow: 2;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
1<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
23/03/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
18.44<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
23/03/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
18.42<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
19.43<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled Miscellaneous<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 3;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
2<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
19/04/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
13.58<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
20/04/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
11.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
13.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled Maintenance<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 4;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
3<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
01/06/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
20.11<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
01/06/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
20.10<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
20.45<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Failure of Grid Supply<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 5;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
4<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
03/06/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
02.16<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
03/06/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
02.15<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
04.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Failure of Grid Supply<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 6;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
5<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
04/06/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
10.12<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
04/06/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
10.10<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled Maintenance<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 7;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
6<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
30/06/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
17.50<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
30/06/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
17.19<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
17.52<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled Feeder Failure<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 8;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
7<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
02/07/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12.11<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
02/07/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12.09<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
14.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Failure of Grid Supply<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 9;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
8<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
06/07/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12.10<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
06/07/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12.09<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
22.50<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled System Improvement Work<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 10;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
9<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
20/07/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
17.20<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
21/07/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
10.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
14.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled System Improvement Work<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 11;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
10<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
04/08/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
11.27<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
04/08/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
11.26<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
13.30<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled System Improvement Work<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 12;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
11<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
07/09/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
15.52<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
07/09/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
15.28<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
16.28<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled System Improvement Work<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 13;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
29/09/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
10.19<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
29/09/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
10.18<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
14.30<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled Substation Maintenance<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 14;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
13<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
29/09/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
14.46<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
29/09/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
14.45<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
16.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled Substation Maintenance<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 15;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
14<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
22/12/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
22/12/2019<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
11.47<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
15.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled System Improvement Work<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 16;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
15<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
04/02/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
13.01<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
04/02/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12.40<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
15.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Scheduled System Improvement Work<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 17;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
16<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
27/04/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12.46<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
27/04/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12.25<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
17.30<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Miscellaneous<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 18;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
17<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
28/04/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
10.48<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
28/04/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
11.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
16.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Miscellaneous<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 19;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
18<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
29/04/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
13.08<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
29/04/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
13.01<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
15.00 <o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Maintenance<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 20;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
19<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
01/05/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
16.24<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
01/05/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
14.11<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
18.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Miscellaneous<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 21;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
20<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
02/05/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
14.02<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
02/05/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
13.51<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
17.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Miscellaneous<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 22;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
21<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
02/05/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
18.30<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
02/05/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
18.22<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
21.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Miscellaneous<o:p></o:p></div>
</td>
</tr>
<tr style="mso-yfti-irow: 23; mso-yfti-lastrow: yes;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 34.35pt;" valign="top" width="46"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
22<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 63.9pt;" valign="top" width="85"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
25/05/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 41.85pt;" valign="top" width="56"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
13.00<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 70.85pt;" valign="top" width="94"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
25/05/2020<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.6pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
12.51<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 49.65pt;" valign="top" width="66"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
13.23<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 184.25pt;" valign="top" width="246"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Miscellaneous<o:p></o:p></div>
</td>
</tr>
</tbody></table>
<br />
<div style="text-align: justify;">
The DISCOM has defaulted in:<br />
<br />
<ul>
<li>No advance intimation in case of scheduled outages as per regulation</li>
<li>The Outages even extended to period beyond 18.00 hrs as in S.No. 1 and 8</li>
<li>No automatic payment of the compensation to the affected consumer</li>
</ul>
<br />
A copy of this article is being mailed to the service provider including their SDO, XEN, Superintending Engineer and Managing Director for their views and comments if any. The comments if any received shall also get published. </div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
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</div>
Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com7tag:blogger.com,1999:blog-5315893167905583762.post-82878624359572393832020-05-07T18:20:00.001+05:302020-05-08T18:55:18.056+05:30Corona pandemic in India vs unfair business practices of Dakshin Haryana Bijli Vitran Nigam (DHBVN) a State run DISCOM PSU under Govt. of Haryana for generating inflated bills and pressurising/ misleading consumers to pay the bills much prior to the due date of payment during lockdown<div dir="ltr" style="text-align: left;" trbidi="on">
<b style="text-align: justify;"><span style="font-size: 12.0pt; line-height: 115%;"><span style="color: #660000;">Corona pandemic in
India vs unfair business practices of Dakshin Haryana Bijli Vitran Nigam
(DHBVN) a State run DISCOM PSU under
Govt. of Haryana for generating inflated bills and pressurising/ misleading the consumers to pay the bills much prior to the due date of payment during lockdown</span></span></b><br />
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
An article titled "<a class="K3JSBVB-c-h" href="https://www.blogger.com/blogger.g?blogID=5315893167905583762#editor/target=post;postID=3291364651207456979;onPublishedMenu=allposts;onClosedMenu=allposts;postNum=49;src=postname" style="border: 0px; color: #00838f; display: inline-block; font-family: Arial, Helvetica, sans-serif; font-size: 13px; margin: 0px 10px 0px 0px; max-width: 100%; overflow: hidden; padding: 0px; text-decoration-line: none; text-overflow: ellipsis; vertical-align: baseline; white-space: nowrap; width: auto;">Are Electricity Companies in Haryana like DHBVN adapting to unethical business practices?</a> was earlier published in this blog bringing out unethical business practices by electricity DISCOM in Haryana. The link to the article is given below:</div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<a href="https://skvirmani-jagograhak.blogspot.com/2016/02/are-electricity-companies-in-haryana.html">https://skvirmani-jagograhak.blogspot.com/2016/02/are-electricity-companies-in-haryana.html</a></div>
<br />
<div style="text-align: justify;">
The author has faced similar issue again during Corona Virus pandemic. However, while discussing with various consumers, the general feedback is that such issues are being faced quite often. All the electricity distribution companies have been mandated to adhere to the Standard of Performance (SOP) as laid down by State Electricity Regulatory Commission under Electricity Act, 2003. If the State Electricity Regulatory Commission conducts regular audits, the result could be most of the States DISCOMs would be failing in meeting such benchmarks as specified in their respective Standards of Performance. </div>
<br />
<div class="MsoNormal" style="text-align: justify;">
Like other countries including
developed nations, India also faced pandemic due to corona virus. India took an
initiative wherein complete lockdown of 21 days was enforced from 24<sup>th</sup>
March 2020 till 14<sup>th</sup> April 2020. It got further extended from 15<sup>th</sup>
April 2020 to 3<sup>rd</sup> May 2020. While enforcing lockdown, Indian
Authorities lead by BJP party announced certain measures to overcome financial hardships
affecting citizens/consumers like:</div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<b style="text-indent: -18pt;"> 1. </b><b style="text-indent: -18pt;">Extension
from 31<sup>st</sup> March to 30<sup>th</sup> June 2020 for the purpose of
income tax savings, payment of TCS and TDS for the Financial Year 2019-20.</b></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<b style="mso-bidi-font-weight: normal;"> 2. Renewal
of various insurance policies falling due during the period of lockdown by granting more grace period<o:p></o:p></b></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<span style="font-family: "times new roman"; font-stretch: normal; font-style: normal; font-variant: normal; line-height: normal;"><b> 3. </b></span><b style="mso-bidi-font-weight: normal;">Moratorium
on deductions for PF Employees contribution for 3 months<o:p></o:p></b></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<b style="text-indent: -18pt;"> 4. </b><b style="text-indent: -18pt;">Relief
for three months from payment of Loan </b><span style="text-align: left;"><b>Installments</b></span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<b>5.</b> <b style="mso-bidi-font-weight: normal;">Schools were prohibited by Delhi Government
from charging school fee at a time and debarring schools to charge
transportation fee for the next three months<span style="mso-spacerun: yes;">
</span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
While, Govt of India took lenient
view on the financial hardship likely to be faced by the citizens due to
lockdown, a State run PSU <b style="mso-bidi-font-weight: normal;">Dakshin
Haryana Bijli Vitran Nigam Ltd (DHBVN)</b>, a DISCOM for distribution of
electricity in southern part of the Haryana State under <b style="mso-bidi-font-weight: normal;">Govt of Haryana</b> again lead by BJP had adapted to certain unfair
business practices wherein it had raised the electricity bills based on an average
consumption of past six months and pressurising/misleading the consumers to pay
the bill much in advance before due date of payment. The previous six months
period in India is a winter period wherein the consumers consume more
electricity comparatively than in the months of February, March etc. Hence the
bills being raised during March, April would be inflated one if raised on the
previous average consumption basis. In the instant case, the corresponding
actual consumption for the bills raised in April 2019 was 501 units and
thereafter the consumption in the peak summer and winter season was recorded in
the bills raised in June 2019, August 2019, and October 2019 and February 2020.
October and November are the months where neither the AC is switched on nor are geysers used. </div>
<div class="MsoNormal" style="text-align: justify;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj98bEu9CHAtF560OPNcJANw6r6q3bI8Yb_juIFBCyoAd_kRkreujGrtaUkRaMOjMA10QzSW37UyYic6-hRRZYLg7pPkJ9MsOmTiElsgYjUfGJO67ZPkJd1jHo1WxQXONQswrqGFwpClDMX/s1600/Screenshot_2020-04-15-19-50-01-773_com.whatsapp.jpg" imageanchor="1" style="clear: right; display: inline !important; float: right; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" data-original-height="1600" data-original-width="900" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj98bEu9CHAtF560OPNcJANw6r6q3bI8Yb_juIFBCyoAd_kRkreujGrtaUkRaMOjMA10QzSW37UyYic6-hRRZYLg7pPkJ9MsOmTiElsgYjUfGJO67ZPkJd1jHo1WxQXONQswrqGFwpClDMX/s320/Screenshot_2020-04-15-19-50-01-773_com.whatsapp.jpg" width="180" /></a> </div>
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; margin-left: 4.7pt; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-yfti-tbllook: 1184; width: 192px;">
<tbody>
<tr style="height: 15.0pt; mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td colspan="2" nowrap="" style="background: yellow; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 144.0pt;" valign="bottom" width="192"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b>Previous
Year Consumption<o:p></o:p></b></div>
</td>
</tr>
<tr style="height: 49.5pt; mso-yfti-irow: 1;">
<td style="border-top: none; border: solid windowtext 1.0pt; height: 49.5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.0pt;" valign="top" width="89"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b>Bills
raised during<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 49.5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="top" width="103"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b>No.
of units<o:p></o:p></b></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 2;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.0pt;" valign="bottom" width="89"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
Apr-19<o:p></o:p></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
501<o:p></o:p></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 3;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.0pt;" valign="bottom" width="89"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
Jun-19<o:p></o:p></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
1701<o:p></o:p></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 4;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.0pt;" valign="bottom" width="89"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
Aug-19<o:p></o:p></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
2067<o:p></o:p></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 5;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.0pt;" valign="bottom" width="89"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
Oct-19<o:p></o:p></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
1760<o:p></o:p></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 6;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.0pt;" valign="bottom" width="89"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
Dec-19<o:p></o:p></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
646<o:p></o:p></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 7; mso-yfti-lastrow: yes;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.0pt;" valign="bottom" width="89"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
Feb-20<o:p></o:p></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 77.0pt;" valign="bottom" width="103"><div align="right" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: right;">
1798<o:p></o:p></div>
</td>
</tr>
</tbody></table>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinhGnMQX9UH_FTigXwrNlqS-cRKG9DWw7RDz_7JarjZe6ttXz0sOzBn6cvxpv9YAv0zbC_XE56CbMHeuRzFNWZMPqbmWXtJadfECuA7sAfKSIyicUBLq9rMMXntWHxutlShb4yM5AojnYh/s1600/Screenshot_2020-04-20-20-50-02-970_com.whatsapp.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1600" data-original-width="900" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinhGnMQX9UH_FTigXwrNlqS-cRKG9DWw7RDz_7JarjZe6ttXz0sOzBn6cvxpv9YAv0zbC_XE56CbMHeuRzFNWZMPqbmWXtJadfECuA7sAfKSIyicUBLq9rMMXntWHxutlShb4yM5AojnYh/s320/Screenshot_2020-04-20-20-50-02-970_com.whatsapp.jpg" width="180" /></a></div>
<br />
<br />
<div class="MsoNormal" style="text-align: justify;">
Secondly the electricity meters
are installed on the poles outside the residential premises and hence noting the
meter reading does not require access to the premises. Electricity in anyways
comes under essential services and therefore it would have been possible to
take meter reading during this period even if DHBVN was determined to raise the
electricity bills. Ideally the company should have waited for the lockdown
period to have been over and started its billing process thereafter. Consumers/Citizens
should not have faced any financial hardship due to lockdown. This would have
been in spirit to the Central Government motives of not putting any financial hardships on the consumers/citizens during lockdown. Rajasthan DISCOM in Jaipur (a
State ruled by Congress) had a novel idea of advising consumers to take the
meter reading themselves and send the same to DISCOM. Such consumers were
offered an incentive by way of discount in the bill by Rs. 50/ each. Similarly,
BSES a DISCOM in Delhi (a State ruled by Aam Admi Party) advised its consumers
to send meter reading and avail a discount of Rs. 20/- each. The consumers who
would not be able to send the meter reading would have been issued the bills on
past average basis. </div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
The normal mode of payment of
bills are through deposit of cheques/DD or internet banking. The cheque payment
has already been stopped by DHBVN. Therefore the payment modes are either
through DD or internet banking. The DD payment could involve steps like visit
of the consumer to the bank, getting DD issued and depositing at their office.
These steps are not possible during the period when the area is completely
under lockdown. Sector 37, Faridabad was already notified as containment zone.
Whether DHBVN thought of before initiating pressurising tactics to collect
payment prior to one month before due date of payment specially those consumers
who are not comfortable with online payment system. The most important being
whether the Government run PSUs could be allowed to use unfair means of
collection of payments. </div>
<div class="MsoNormal" style="text-align: justify;">
The local commercial shops are
also required to pay for the electricity they have not consumed as the bills
are raised on minimum monthly consumption basis. These shops were closed due to
lockdown and the consumption was absolute zero during the period. Having no
income during the lockdown period, the shopkeepers have been pressurised to pay
for something which they have not consumed. It requires a lenient view of the
Electricity Regulatory Commission. </div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
The following is an illustration
from a bill of a domestic consumer of DHBVN which clearly substantiates to what
has been stated that the DHBVN has resorted to unfair business practices as it
lead to exaggerated collection due to inflated billing that too during a period
when consumers/ citizens are facing financial hardship due to lockdown.</div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; margin-left: 4.7pt; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-yfti-tbllook: 1184; width: 547px;">
<tbody>
<tr style="height: 51.0pt; mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td nowrap="" style="background: yellow; border: solid windowtext 1.0pt; height: 51.0pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 170.0pt;" valign="top" width="227"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b>Consumer Account No. 3780840000<o:p></o:p></b></div>
</td>
<td style="background: yellow; border-left: none; border: solid windowtext 1.0pt; height: 51.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">Opening
Reading<o:p></o:p></span></b></div>
</td>
<td style="background: yellow; border-left: none; border: solid windowtext 1.0pt; height: 51.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">Closing
Reading<o:p></o:p></span></b></div>
</td>
<td style="background: yellow; border-left: none; border: solid windowtext 1.0pt; height: 51.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">Unit
Billed/ Consumed<o:p></o:p></span></b></div>
</td>
<td style="background: yellow; border-left: none; border: solid windowtext 1.0pt; height: 51.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">No.
of Days<o:p></o:p></span></b></div>
</td>
<td style="background: yellow; border-left: none; border: solid windowtext 1.0pt; height: 51.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">Unit/Day
billed<o:p></o:p></span></b></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 1;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 170.0pt;" valign="bottom" width="227"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Meter Reading as per bill<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">26422<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">Not
taken<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">1220.52<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">54<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">22.6<o:p></o:p></span></b></div>
</td>
</tr>
<tr style="height: 15.0pt; mso-yfti-irow: 2; mso-yfti-lastrow: yes;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 170.0pt;" valign="bottom" width="227"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
Actual Meter Reading<o:p></o:p></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">26422<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">27155<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">733<o:p></o:p></span></b></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 48.0pt;" valign="top" width="64"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-size: 10pt;">59<o:p></o:p></span></b></div>
</td>
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<b><span style="font-size: 10pt;">12.42<o:p></o:p></span></b></div>
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<span style="text-align: justify;"><b> </b>It is evident from the above
calculation that the bill which ideally should have been based on actual
consumption of 12.42 units per day has been raised by inflating the reading to
22.6 units per day i.e in excess of almost by 80%. Now the company will be enjoying
excess collection of dues by 80% for next three to four months that too
squeezing the consumers during lockdown. A newspaper report is pertinent to be
referred here.</span></div>
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Surprisingly, the company is
unresponsive to the issues of grievances raised as the bills raised indicated 17<sup>th</sup>
May 2020 as due date of payment and DHBVN started pressurizing the
citizens/ consumers sending messages to pay the bills by 17<sup>th</sup> April
2020. Why DHBVN pressurised the consumers to pay bills one month in advance. This
anomaly in the due dates of payment was brought to the notices of the senior
officials of the company including their Managing Director, Superintending
Engineer, Sub-Divisional Officer as well as Haryana Electricity Regulatory
Commission (HERC) and Haryana State Chief Minister through social messages. No
response was received despite reminders. However, an email was received on 21<sup>st</sup>
April 2020 stating the grievance has been resolved and the status is closed.
Without any response from the DISCOM, how the grievance is stated to have been
closed adds further to the unfair business practices being adopted by the
DISCOM DHBVN. It is worth mentioning
that The DHBVN had to pay penalty to the author of this article about three
years back on the similar issue which was paid by SDO, DHBVN to the author of
this article as out of court settlement.<br />
<br />
This article is being mailed to SDO, XEN and SE on their whattsapp to enable DHBVN to submit<br />
their own views/comments if any.<br />
<br />
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Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com1tag:blogger.com,1999:blog-5315893167905583762.post-30806399805534937912019-07-30T15:22:00.002+05:302019-07-30T15:26:41.278+05:30whether the charges for SMS alert fee being deducted by Punjab National Bank are ethical?<div dir="ltr" style="text-align: left;" trbidi="on">
<div style="text-align: justify;">
<b><span style="color: #990000; font-size: large;">whether the charges for SMS alert fee being deducted by Punjab National Bank are ethical? </span></b><br />
<div class="separator" style="clear: both; text-align: center;">
<b><span style="color: #990000; font-size: large;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhX-80_dyDo0qgfBkW9K53bcawqRzVk3ROl2Pgla7IytSiM22LvcAU6_I8ngdYDCOd7dmXjOSxgPysrb1unotdMhpp_f3yLNR_MM4fd5VbVH2e7mJMEw0OBbwcIkQh2B1kKSHpMpe4pRCbq/s1600/SMS.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="208" data-original-width="243" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhX-80_dyDo0qgfBkW9K53bcawqRzVk3ROl2Pgla7IytSiM22LvcAU6_I8ngdYDCOd7dmXjOSxgPysrb1unotdMhpp_f3yLNR_MM4fd5VbVH2e7mJMEw0OBbwcIkQh2B1kKSHpMpe4pRCbq/s1600/SMS.jpg" /></a></span></b></div>
</div>
<div style="text-align: justify;">
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<div style="text-align: justify;">
This blog had earlier published following articles on SMS alert fee being charged by banks specially State Bank of India (SBI) to draw the attention of the Bank, Regulator namely Reserve Bank of India (RBI) and Ministry of Finance. The links to the articles are given below for an easy access. </div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<b style="color: #990000;">1. Do the charges for SMS services being charged by State Bank of India <span style="font-size: x-small;"><span style="font-family: "verdana";">are ethical</span></span>?</b></div>
<div style="text-align: justify;">
<b style="color: #990000;"> </b><a href="http://skvirmani-jagograhak.blogspot.com/2014/04/do-charges-for-sms-services-being.html">http://skvirmani-jagograhak.blogspot.com/2014/04/do-charges-for-sms-services-being.html</a></div>
<div style="text-align: justify;">
<b style="color: #990000;"><br /></b></div>
<div style="text-align: justify;">
<span style="color: #660000;"><b>2. Unethical business revenue by banks on account of charging SMS Alert Services</b></span></div>
<div style="text-align: justify;">
<span style="color: #660000;"><b> </b></span><a href="http://skvirmani-jagograhak.blogspot.com/2014/08/unethical-business-revenue-by-banks-on.html">http://skvirmani-jagograhak.blogspot.com/2014/08/unethical-business-revenue-by-banks-on.html</a></div>
<div style="text-align: justify;">
<b style="color: #990000;"><br /></b></div>
<div style="text-align: justify;">
<b style="color: #660000;">3. Need for intervention of Reserve Bank of India to put a stop on the unfair business practices of the Commercial Banks on a/c of SMS Alert Fee amounting to estimated Rs. 5,000 crores in a year</b></div>
<div style="text-align: justify;">
<b style="color: #660000;"><br /></b></div>
<div style="text-align: justify;">
<b style="color: #660000;"> </b><a href="http://skvirmani-jagograhak.blogspot.com/2015/10/need-for-intervention-of-reserve-bank.html">http://skvirmani-jagograhak.blogspot.com/2015/10/need-for-intervention-of-reserve-bank.html</a></div>
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<b style="color: #990000;"><br /></b></div>
<div style="text-align: justify;">
<b style="color: #990000;">4. Is State Bank of India adapting unfair trade practices?</b></div>
<div style="text-align: justify;">
<span style="color: #990000;"><b> </b></span><a href="http://skvirmani-jagograhak.blogspot.com/2015/10/is-state-bank-of-india-adapting-unfair.html">http://skvirmani-jagograhak.blogspot.com/2015/10/is-state-bank-of-india-adapting-unfair.html</a></div>
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<span style="color: #990000;"><b><br /></b></span></div>
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<br /></div>
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<b style="color: #660000;">This article is being published as it has now come to the notice that Punjab National Bank has also been adapting to unethical business practices on SMS Alert Fee revealed through RTI and more shockingly is despite Ministry of Finance has also advised all the banks to follow the regulations issued by Reserve Bank of India way back in November 2016. The circular issued by RBI has already been referred in my previous articles. </b></div>
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<b style="color: #660000;"><br /></b></div>
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<span style="font-size: x-small;"><b><span style="background-color: white; color: darkblue; font-family: "times new roman"; line-height: normal;"><span style="color: black; font-family: "verdana";">A quote from Reserve Bank of India </span></span><span style="background-color: white; font-family: "times new roman"; line-height: normal;"><span style="font-family: "verdana";"><span style="background-color: #ebf5f8; display: inline; float: none; font-family: "open sans" , "tahoma" , sans-serif; font-weight: normal; line-height: normal;">order No. </span></span></span></b></span><span style="font-size: x-small;"><b><span style="background-color: white; font-family: "times new roman"; line-height: normal;"><span style="font-family: "verdana";"><span style="background-color: #ebf5f8; display: inline; float: none; font-family: "open sans" , "tahoma" , sans-serif; font-weight: normal; line-height: normal;"><span style="background-color: white; color: black; display: inline; float: none; font-family: "arial"; font-size: 13px; line-height: normal;">RBI/2013-14/381</span><br style="background-color: white; font-family: arial; font-size: 13px; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;" /><span style="background-color: white; color: black; display: inline; float: none; font-family: "arial"; font-size: 13px; line-height: normal;">DBOD. No. Dir. BC. 67/13.10.00/2013-14 </span>dtd. Nov 26,2013 on the subject is</span></span></span></b></span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<b><span style="font-size: x-small;"><span style="color: #cc0000;"><span style="background-color: white; font-family: "times new roman"; line-height: normal;"><span style="font-family: "verdana";"><span style="background-color: #ebf5f8; display: inline; float: none; font-family: "open sans" , "tahoma" , sans-serif; font-weight: normal; line-height: normal;">"Accordingly, with a view to ensuring reasonableness and equity in the charges levied by banks for sending SMS alerts to customers, banks are advised to leverage the technology available with them and the telecom service providers to ensure that such charges are levied on all customers on actual usage basis."</span> </span></span></span></span></b><br />
<b><span style="font-size: x-small;"><span style="color: #cc0000;"><span style="background-color: white; font-family: "times new roman"; line-height: normal;"><span style="font-family: "verdana";"><br /></span></span></span></span></b>
<b style="background-color: white; color: darkblue; font-family: "times new roman"; font-size: small; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"><span style="color: black; font-family: "verdana";">It is surprising that Punjab National Bank (PNB) being one of the largest PSU Banks has not even cared about Central Bank i.e RBI order and is still charging the SMS charges from their customers with a minimum of Rs. 15/- per quarter. PNB issued their order for rates of SMS alert service w.e.f 1st July 2013 after SBI started charging SMS alert fee from 1st June 2013. Realising disproportionate service fee being charged by commercial banks, RBI issued directions on 26th November 2013 to charge customers on actual usage basis. Since RBI is the regulatory body for banking services in India, all banks including PSU banks are required to follow their directions/ regulations/advises. The charges in excess of actual usage can be very well termed as "Unethical Business Practices" and Punjab National Bank need to immediately look into such lapses. </span></b><br />
<b style="background-color: white; color: darkblue; font-family: "times new roman"; font-size: small; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"><span style="color: black; font-family: "verdana";"><br /></span></b>
<b style="background-color: white; color: darkblue; font-family: "times new roman"; font-size: small; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"><span style="color: black; font-family: "verdana";">Based on the information received from PNB on SMS alert fee being charged in one of SB account on sample basis, summarised in the following table shall be quite relevant to look at SMS alert fee being charged as unethical business practices. Surprisingly when no SMS has been sent in the 4th quarter, the deduction of Rs. 17.70 is shocking. When there are only 4 transactions in one year, charging of Rs. 70.80 towards SMS alert fee i.e Rs. 17.70 per SMS is no where can be seen as an ethical business. </span></b><br />
<b style="background-color: white; color: darkblue; font-family: "times new roman"; font-size: small; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"><span style="color: black; font-family: "verdana";"><br /></span></b>
<b style="background-color: white; color: darkblue; font-family: "times new roman"; font-size: small; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;"><span style="color: black; font-family: "verdana";"></span></b><br />
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<b><span style="color: #c00000; font-family: "arial narrow" , "sans-serif"; font-size: 12.0pt;">Punjab National bank <o:p></o:p></span></b></div>
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<b><span style="color: #7030a0; font-family: "arial narrow" , "sans-serif"; font-size: 12.0pt;">Duration (2018-19)<o:p></o:p></span></b></div>
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<b><span style="color: #7030a0; font-family: "arial narrow" , "sans-serif"; font-size: 12.0pt;">No. of SMSes<o:p></o:p></span></b></div>
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<b><span style="color: #7030a0; font-family: "arial narrow" , "sans-serif"; font-size: 12.0pt;">SMS Alert Fee deducted<o:p></o:p></span></b></div>
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<b><span style="color: #7030a0; font-family: "arial narrow" , "sans-serif"; font-size: 12.0pt;">Cost per SMS<o:p></o:p></span></b></div>
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<tr style="height: 15.75pt; mso-yfti-irow: 2;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 91.5pt;" valign="top" width="122"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">1st
Qtr <o:p></o:p></span></b></div>
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<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">1<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 119.55pt;" valign="top" width="159"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">17.7<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 68.55pt;" valign="top" width="91"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">17.7<o:p></o:p></span></b></div>
</td>
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<tr style="height: 15.75pt; mso-yfti-irow: 3;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 91.5pt;" valign="top" width="122"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">2nd
Qtr<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.4pt;" valign="top" width="90"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">1<o:p></o:p></span></b></div>
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<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 119.55pt;" valign="top" width="159"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">17.7<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 68.55pt;" valign="top" width="91"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">17.7<o:p></o:p></span></b></div>
</td>
</tr>
<tr style="height: 15.75pt; mso-yfti-irow: 4;">
<td nowrap="" style="border-top: none; border: solid windowtext 1.0pt; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 91.5pt;" valign="top" width="122"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">3rd
Qtr<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.4pt;" valign="top" width="90"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">2<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 119.55pt;" valign="top" width="159"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">17.7<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 68.55pt;" valign="top" width="91"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">8.85<o:p></o:p></span></b></div>
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<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">4th
Qtr<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.4pt;" valign="top" width="90"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">0<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 119.55pt;" valign="top" width="159"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">17.7<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 68.55pt;" valign="top" width="91"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="font-family: "arial narrow" , sans-serif; font-size: 12pt;">Infinity<o:p></o:p></span></b></div>
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<tr style="height: 15.75pt; mso-yfti-irow: 6; mso-yfti-lastrow: yes;">
<td nowrap="" style="background: yellow; border-top: none; border: solid windowtext 1.0pt; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 91.5pt;" valign="top" width="122"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="color: red; font-family: "arial narrow" , "sans-serif"; font-size: 12.0pt;">Total
(2018-19)<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="background: yellow; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 67.4pt;" valign="top" width="90"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="color: red; font-family: "arial narrow" , "sans-serif"; font-size: 12.0pt;">4<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="background: yellow; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 119.55pt;" valign="top" width="159"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="color: red; font-family: "arial narrow" , "sans-serif"; font-size: 12.0pt;">70.8<o:p></o:p></span></b></div>
</td>
<td nowrap="" style="background: yellow; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; height: 15.75pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 68.55pt;" valign="top" width="91"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span style="color: red; font-family: "arial narrow" , "sans-serif"; font-size: 12.0pt;">17.7<o:p></o:p></span></b></div>
</td>
</tr>
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<br />
The article is being emailed to PNB, RBI and the responses if any received shall be posted on the blog as comments in the article accordingly. </div>
Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-20464677432051033322019-02-22T16:12:00.001+05:302019-02-23T08:23:56.271+05:30TRAI regulations on DTH services<div dir="ltr" style="text-align: left;" trbidi="on">
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<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="background: white; color: #424547; font-family: "arial" , "sans-serif";">Telecom Regulatory Authority of India recently
have brought out regulations on DTH with a sole objective to reduce (being so
called) the monthly expenditure bill of the common citizens and accordingly
termed it as the key USP. </span></b></div>
<b style="mso-bidi-font-weight: normal;">
</b><br />
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="background: white; color: #424547; font-family: "arial" , "sans-serif";">Is it really the sole objective or there is
something beyond the curtain which may not be visible?</span></b></div>
<b style="mso-bidi-font-weight: normal;">
</b>
<br />
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="background: white; color: #424547; font-family: "arial" , "sans-serif";">The rules have been framed by TRAI to be
effective from 1<sup>st</sup> February 2019 and the existing subscribers were
asked to opt for the same by 31<sup>st</sup> January 2019. However, the
deadline now has been extended to 31<sup>st</sup> March 2019. </span></b></div>
<b style="mso-bidi-font-weight: normal;">
</b>
<br />
<div class="MsoNormal" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="background: white; color: #424547; font-family: "arial" , "sans-serif";">My views to new regulations of TRAI effective from
1st February 2019 is: </span></b></div>
<b style="mso-bidi-font-weight: normal;">
</b>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #424547; font-family: "tahoma" , "sans-serif"; font-size: 8.5pt; line-height: 115%;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="color: #424547; font-family: "arial" , "sans-serif";">First of all the
deadline for opting to the new regime of DTH is not understood as to what is
the objective of such a deadline. The deadline was extended till 31<sup>st</sup>
March 2019. What would happen if some new citizen gets added after 31<sup>st</sup>
March 2019? </span><span style="font-family: "arial" , "sans-serif";"></span></b></div>
<b style="mso-bidi-font-weight: normal;">
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<span style="color: #424547; font-family: "tahoma" , "sans-serif"; font-size: 8.5pt; line-height: 115%;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="color: #424547; font-family: "arial" , "sans-serif";">Secondly, looking at
these regulations, t<span style="background: white;">he new regulations seem to
be with a sole purpose of increase in monthly expenses onto the citizens
considering subscription with the same quality and quantity of channels. This
USP as being analysed itself is contradictory to the hyped USP in the new
regulations and being rumoured across the media. At least for sure one can
agree that the minimum impact on any citizen who subscribes just with FTA
channels alone would be increased by Rs. 30/- per month and if you add GST, it
would be Rs. 36/- per subscriber considering that the earlier operator was not
avoiding GST else the net impact would be Rs. 53/- per subscriber per month. Referring
to the previous regulations the DTH operator had to compulsorily provide 100
FTA channels at Rs. 100/- per month. As per the latest regulations, the DTH
operator now also has to provide minimum of 100 channels having FTA channels, 30
DD channels and few of unpopular or rather no taker channels for which Rs.
130/- plus<span style="mso-spacerun: yes;"> </span>GST would be charged. This is
the minimum amount that anyone needs to be paid compulsorily as long as you are
a subscriber of DTH whether one see 2 or 3 channels or 100 channels. So each
one of us has been burdened with a minimum amount of Rs. 36 or Rs. 53/- for
unpopular paid channels. Dish TV and Videocon d2h has an estimated subscriber base of around 3 crore which means it will have an additional revenue of around Rs. 100 crores or so every month. One need to appreciate that the disadvantageous or
economically <span style="mso-spacerun: yes;"> </span>backward or BPL population
forms a significant higher percentage of total Indian population and hence they
will be affected most and may find difficult to manage their day to day bread
requirement. <span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span></span></span><span style="font-family: "arial" , "sans-serif";"></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<span style="color: #424547; font-family: "tahoma" , "sans-serif"; font-size: 8.5pt; line-height: 115%;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="background: white; color: #424547; font-family: "arial" , "sans-serif";">Another
USP of the new regulations have been stated to be as the subscriber would be having a
choice to select any paid channel on a-la-carte basis keeping in view basic
principle of "Pay what you want". </span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<span style="color: #424547; font-family: "tahoma" , "sans-serif"; font-size: 8.5pt; line-height: 115%;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="background: white; color: #424547; font-family: "arial" , "sans-serif";">This
seems to be incorrect as the previous regulations also stipulated the same condition. </span><span style="background: white; color: #424547; font-family: "arial" , "sans-serif";"><b style="mso-bidi-font-weight: normal;"><span style="background: white; color: #424547; font-family: "arial" , "sans-serif";">Hence there is no change.</span></b>
The tariff order, 2010 dtd.21<sup>st</sup> July 2010 w.r.t a-la-carte offer of
channels is quoted below:</span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;">“4. Manner
of offering pay channels by broadcasters to distributors of TV channels using
addressable systems.-----(1) Every broadcaster shall offer or cause to offer
all its pay channels on a-la-carte basis to distributors of TV channels using
addressable systems, and specify the a-la-carte rate for each pay channel “</i></b></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;">“6.
Mandatory offering of pay channels on a-la-carte basis to ordinary subscribers
and charges therefor. (1) Every service provider providing broadcasting
services or cable services to its subscribers using an addressable system
shall, from the date of coming into force of this Order, offer or cause to
offer all pay channels offered by it to its subscribers on a-la-carte basis and
shall specify the maximum retail price for each pay channel, as payable by the
ordinary subscriber: Provided that in the case of direct to home service, a
direct to home operator who is unable to offer all its pay channels to its
subscribers on a-la-carte basis on the date of coming into force of this order
due to any technical reason, shall offer all its pay channels on a-la-carte
basis to its subscribers with effect from a date not later than the 1st day of
January, 2011. “</i></b></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="mso-spacerun: yes;"> </span></i></b><i style="mso-bidi-font-style: normal;"><span style="font-size: 10.0pt; line-height: 115%;">source: <a href="https://main.trai.gov.in/sites/default/files/Tele_BnC_Services_4th_AS_TariffOrder_Main_21july10.pdf">https://main.trai.gov.in/sites/default/files/Tele_BnC_Services_4th_AS_TariffOrder_Main_21july10.pdf </a></span></i></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="mso-spacerun: yes;"> </span><span style="background: white; color: #424547; font-family: "arial" , "sans-serif";"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: "arial" , "sans-serif";"></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<span style="color: #424547; font-family: "tahoma" , "sans-serif"; font-size: 8.5pt; line-height: 115%;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="background: white; color: #424547; font-family: "arial" , "sans-serif";">The
broadcasters/ DTH operators were earlier as well as now are also allowed to form
bouquet of channels. Hence there is no change. </span><span style="font-family: "arial" , "sans-serif";"></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="color: #424547; font-family: "arial" , "sans-serif";">In my view it would have
been better if TRAI would have thought of charging the rates for paid channels
on per hour viewership or per day basis keeping in view “pay what you are
consuming”.<span style="mso-spacerun: yes;"> </span>This would have facilitated
supply of good quality content. </span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="color: #424547; font-family: "arial" , "sans-serif";"> </span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<span style="color: #424547; font-family: "tahoma" , "sans-serif"; font-size: 8.5pt; line-height: 115%;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="color: #424547; font-family: "arial" , "sans-serif";">TRAI has not thought of
regulating advertisement content in any programme. Surprisingly, the paid
entertainment channels may be having advertisement content of 30-40% and in
such a scenario it is not fair to charge fee from citizens to watch
advertisement. May be TRAI consider to regulate advertisement slot not more
than 10% of per hour slot basis. </span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="color: #424547; font-family: "arial" , "sans-serif";">I have studied few of
the tariff plans of the DTH and find that:</span></div>
<div class="MsoListParagraphCxSpLast" style="margin-left: 54.0pt; mso-add-space: auto; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;">
<span style="color: #424547; font-family: "tahoma" , "sans-serif"; font-size: 8.5pt; line-height: 115%;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="color: #424547; font-family: "arial" , "sans-serif";">A minimum increase of Rs. 53 per month if the subscriber opts
for compulsorily basic pack</span><b style="mso-bidi-font-weight: normal;"><span style="color: #424547; font-family: "arial" , "sans-serif"; font-size: 11.0pt; line-height: 115%;">If the
prices are compared on the apple to apple basis the previous rates and the
existing rates, the increase in amount <span style="mso-spacerun: yes;"> </span>may go as high as Rs. 250-300 per month or
even more.<span style="mso-spacerun: yes;"> </span>Apple to apple comparison
means comparing on the same channel packs of both previous and existing
regulations</span> </b></div>
</b><br />
<br /></div>
Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-43884528525231652432019-02-06T16:47:00.000+05:302019-02-06T16:47:59.095+05:30Government should not succumb to the pressure of telecom service providers<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="color: #cc0000;"><b>Whether the move of telecom service providers for not supplying hard copy bills to consumers for telecom connection is really for saving paper? </b></span><br />
<br />
<span style="font-size: small;">The telecom industry in India is initiating a move to deregulate supply of post paid bills in hard copy to telecom subscribers and it is surprising that TRAI also seems to be considering the same even though supply of hard copy bill is laid down in Indian Telegraph Act, 1885. TRAI has already issued consultation paper for the same. The main reason behind such a move has been indicated to save cutting of trees for paper usage being used in delivery of printed bills by telecom companies to the consumers. </span><br />
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<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif";">While it is a welcome initiative of Telecom Regulatory Authority of India (TRAI) to place an environmental friendly system to save
cutting of trees for paper usage being used in delivery of printed bills by telecom
companies to the consumers, therefore, we should encourage dispensing
with use of paper for hard copy generation of paper bills in the telecom sector.
However, for the reasons as stated below, it is opined that the
dispensing with requirement of hard copy bills may be adapted as an optional
instead of completely stopping delivery of hard copies bills as India is yet to
be ready with adaption of digital technologies.<span> </span></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpFirst" style="mso-list: l1 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>1.<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span><span style="font-family: "Arial","sans-serif";">The responsibility of printing of
bills in the consultation paper looks to be shifting from the service
provider to the consumers as many of the consumers in the following category of
consumers would still be printing the bills:</span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="margin-left: 54.0pt; mso-add-space: auto; mso-list: l0 level1 lfo2; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>a)<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span></span><span style="font-family: "Arial","sans-serif";">The
landline connections installed in Govt. offices, private offices, and
residential landline connections allotted to officials of Government
Departments, PSUs, Autonomous Departments, and Universities etc. </span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="margin-left: 54.0pt; mso-add-space: auto; mso-list: l0 level1 lfo2; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>b)<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span></span><span style="font-family: "Arial","sans-serif";">The
senior citizens being not comfortable with reading and verification on
computers/mobiles and their mindset to retain the copies for long time as the
integrity of service providers’ w.r.t billing is still not trustworthy. <span> </span>The consumers are not still being given rebate
for the landline being dead for even months and complaints being closed on 3<sup>rd</sup>
day of the complaint without even being attended to. The detailed itemised
billing for long distance calls is required for verification and other
purposes. Complaints do arise after lapse of many months about non-payment of
very old outstanding and therefore they tend to keep the payment receipts also.
A queue can be seen at the counters of telecom companies for making payments of
the bills which indicates that the telecom subscribers are still not ready with
adapting to digital technology. </span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="margin-left: 54.0pt; mso-add-space: auto; mso-list: l0 level1 lfo2; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>c)<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> T</span></span></span><span style="font-family: "Arial","sans-serif";">he
employees working in even private companies are being reimbursed for mobile
connections and therefore the requirement of hard copies and payment receipts
do exists.</span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="margin-left: 54.0pt; mso-add-space: auto; mso-list: l0 level1 lfo2; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>d)<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span></span><span style="font-family: "Arial","sans-serif";">The
self employed people and the consultants engaged in the companies do take
exemption applicable as per Income Tax Act on their expenditures incurred in
communications and therefore require hard copies for assessment at a later
date. </span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="margin-left: 54.0pt; mso-add-space: auto; mso-list: l0 level1 lfo2; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>e)<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span></span><span style="font-family: "Arial","sans-serif";">The
citizens constituting rural population, disadvantageous group of societies</span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="margin-left: 54.0pt; mso-add-space: auto; mso-list: l0 level1 lfo2; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>f)<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span></span><span style="font-family: "Arial","sans-serif";">Many
of the Citizens even do not have email ids, internet banking etc.<span> </span>It is already stated in the consultation
paper that many citizens in significant percentage even do not have smart
phones. An example could be seen at Reservation Counters of railways where lot
of people are still seen to be standing in queue at ticket booking counters of
Indian Railways to book a ticket, cancellation etc. when the facility of online
ticket booking is available. The statistics reflects that 45% of the passengers
who travelled by Rail booked tickets at PRS counters* during 2014-15.<span> </span>Had they been comfortable with digital
technology, definitely would not have preferred to go to ticket counters and
stand in queue for hours. </span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="margin-left: 54.0pt; mso-add-space: auto; mso-list: l0 level1 lfo2; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>g)<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span></span><span style="font-family: "Arial","sans-serif";">India
is still not ready to handle complaints of cyber hacking in an effective,
speedy and efficient manner. Even the complaints of cyber frauds are not being
registered at the police station as there is a strong resistance from the
police to register such cases. We are still not ready with digitization of
citizen centric services as well as system to handle cyber frauds. Therefore
most of the citizens would be reluctant to go to cyber cafe and download the
bill and make payments digitally. <span> </span></span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="margin-left: 54.0pt; mso-add-space: auto; mso-list: l0 level1 lfo2; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>h)<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span></span><span style="font-family: "Arial","sans-serif";">As
per statistics* available on public domain, India a country of more than 1250
million population is likely to have 775 million mobile users in India. As
against 775 million mobile users, the number of internet users is likely to be
around 480 million. An inference can be drawn from such huge gap between
population of the country, number of mobile users and internet users and the
inference could be that around 50% of the population is still not having
internet connections i.e. around 300 million people may not be comfortable or
confident with working on mobile internet due to affordability acceptability or
cyber security or may be using only the basic feature phone. Network congestion
is another problem which could lead to the problem of the amount getting
debited from the accounts but not being credited to the merchant. We still not
have a robust complaint handling system to handle such problems in an efficient
manner. It still takes around two to four weeks in getting the refunds </span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpLast" style="margin-left: 54.0pt; mso-add-space: auto; text-align: justify;">
<br /></div>
<span style="font-size: small;">
</span><div class="MsoNormal" style="text-align: justify;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif";"><span> </span>In view of the above, the
desired saving on tree cutting for the purpose of paper manufacturing does not
hold true 100% as being stated by the service providers. In fact it looks that the
cost of hard copy bill generation is being proposed to be shifting from service
provider to the consumer. Therefore the existing practice of hard copy bill is
continued. The consumer may be offered an option to subscribe for soft copy
bill instead of completely dispensing with hard copy bills. The consumers may be
offered with a rebate of Rs. 10/- per bill in case of opting for soft copy
bill. The amount of the rebate is being suggested as the same amount is
expected to be saved if not printed and delivered to the consumer at his
address.</span></span></div>
<span style="font-size: small;">
</span><div class="MsoNormal" style="text-align: justify;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif";"><span> </span>The telecom companies started misleading the
consumers long back asking them to pay Rs. 50/- per month, if the consumers
desire to get hard copy bill. Even the companies on their own stopped delivery
of hard copies bills without taking any consent from the consumers. </span></span></div>
<span style="font-size: small;">
</span><div class="MsoNormal" style="text-align: justify;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif";"><span> </span>The rebate as suggested
above could be considered by the consumer as an incentive to get encouraged for
shifting from hard copy bill to soft copy bill. Initially the incentive by way
of rebate shall continue for a period of at least one year. The option for
reconversion from soft copy bill to hard copy could be restored in case the
consumer does not find it to be comfortable with soft copy bill and digital
payments. Soft copy bill may be sent as an attachment to the email without
passwords etc. instead of advising consumer to download from the websites
requiring user id and password.<span>
</span>Initially, an option to subscribe for soft copy bill be given to the
consumers as to whether they would like to opt for soft copy bill by email. The
delivery of <span> </span>hard copy should be a
default option. There should be an easy procedure to change the option from
hard copy to soft copy and vice versa at any point of time. Any change in the
request should be got confirmed/ consented explicitly from the consumer
registered email id or the mobile number before making it effective from the
subsequent billing cycle. The soft copy bill should also accompany with
itemised billing details for long distance and international calls.<span> </span></span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpFirst" style="mso-list: l2 level1 lfo3; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span> </span>In view of the above: <span><br /></span></span></span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l2 level1 lfo3; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>1.<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span><span style="font-family: "Arial","sans-serif";">The distribution of bills to the post
paid consumers should continue with both options i.e hard copy bill and soft
copy bill through email.</span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="mso-list: l2 level1 lfo3; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>2.<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span><span style="font-family: "Arial","sans-serif";">The existing consumers may be given an
option to switch over from hard copy bill to soft copy bill with a rebate of
Rs. 10/- per month if opting for soft copy bill. </span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="mso-list: l2 level1 lfo3; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>3.<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span><span style="font-family: "Arial","sans-serif";">The rebate of Rs. 10/- per month
should be for a minimum period of 12 months or till a period the consumer
continues to receive soft copy bill whichever is earlier..</span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpMiddle" style="mso-list: l2 level1 lfo3; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>4.<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span><span style="font-family: "Arial","sans-serif";">The consumer should have an option to
switch back to hard copy bill at any point of time. The option of switching
over from printed bill to soft copy bill and vice versa should be effective
from the next billing cycle.</span></span></div>
<span style="font-size: small;">
</span><div class="MsoListParagraphCxSpLast" style="mso-list: l2 level1 lfo3; text-align: justify; text-indent: -18.0pt;">
<span style="font-size: small;"><span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span>5.<span style="font-family: "Times New Roman"; font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span><span style="font-family: "Arial","sans-serif";">The option to new consumers at the
time of enrollment be given by default as hard copy bill with an option to soft
copy bill by explicit consent under an informed consumer decision.</span></span></div>
</div>
Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-72226723572470993842019-01-28T14:41:00.001+05:302019-01-28T16:31:52.666+05:30Unethical business practices by telecom service providers in life time validity plans subscribed by prepaid category of mobile subscribers as analysed under RTI Act 2005<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;">
<span style="color: #e06666;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "sans-serif";">Unethical
business practices by telecom service providers in life time validity plans subscribed
by prepaid category of mobile subscribers- </span></b></span></div>
An article as titled above was brought out on 28/12/2018 in this blog indicating unethical business practices of the Telecom Service Providers on their prepaid and postpaid telecom connections. The link to the article is:<br />
<br />
<a href="https://skvirmani-jagograhak.blogspot.com/2018/12/unethical-business-practices-by-telecom.html">https://skvirmani-jagograhak.blogspot.com/2018/12/unethical-business-practices-by-telecom.html</a><br />
<br />
<div style="text-align: justify;">
<span style="font-family: "arial" , "sans-serif";"><span style="mso-spacerun: yes;"> </span>The telecom service providers had
launched a scheme <b>“life time validity”</b> plans for mobile
subscribers wherein the
mobile users were being offered free incoming calls for which no
recharge for
its validity was required against one time charge. It was ranging from
various
amounts varying from company to company, the most prominent being Rs.
999/-. These plans were announced by telecom companies more than a
decade back. The subscribers were required to recharge with talk time
value recharge vouchers
if the subscribers wish to use mobile for outgoing calls. While some
companies
like MTNL had a condition in the post paid category to use the
connection for a
minimum of Rs. 100/- in three months period and if the value of the
consumption
was less than Rs. 100/- in a quarter, the left over amount was being
unused out
of Rs. 100/- and was being paid by the subscribers accordingly.<span style="mso-spacerun: yes;"> </span>Many operators did not have any of such
conditions. </span></div>
<div class="MsoNormal" style="margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;">
<div style="text-align: justify;">
<span style="font-family: "arial" , "sans-serif";"><span style="mso-spacerun: yes;"> </span>However, of late it has come to the notice that the telecom companies have started charging Rs. 28/- to Rs. 35/-
per month from the prepaid categories having “life time validity plans” despite
the rest of licence period which are getting expired as late as in 2033 or so.
This recharge is for keeping validity of the mobile connection else the
connection gets deactivated. For talk time, the subscribers of such category
are required to recharge with talk time recharge vouchers. Even the month has been defined by these companies as of 28 days. </span></div>
<br />
<span style="font-family: "arial" , "sans-serif";">The matter was taken up under RTI Act 2005 with Telecom Regulatory Authority of India (TRAI) to find out as to whether the Authority is aware of such practices as well as to know whether the Authority has amended any of its regulations governing tariff plans and their validity and the current Regulatory Framework thereof. The response of the TRAI is as quoted below:</span><br />
<br />
<div class="MsoNormal" style="text-align: justify;">
<span style="color: #cc0000;"><span style="font-family: "arial" , "sans-serif";">"</span><span lang="EN-US" style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Tariff
for mobile services is under forbearance except for national roaming and the
service providers have the flexibility to decide various components of tariff
including the validity and other terms and conditions of services. However, the
Telecommunication Tariff (43<sup>rd</sup> Amendment) Order 2006 dated 1.09.2008
issued by <b>TRAI</b>, <i>inter-alia</i>, provides that tariff plan once
offered by an Access Provider shall be available to a subscriber for a minimum
period of Six Month from the date of enrolment of the subscriber to that tariff
plan. Further, any tariff plan presented, marketed or offered as valid for any
prescribed period exceeding six months or having lifetime or unlimited validity
in lieu of an upfront payment shall continue to be available to the subscriber
for the duration of the period as prescribed in the plan and in the case of
lifetime or unlimited validity plans, as long as the Service Provider is
permitted to provide such telecom service under the current license or renewed
license. In the case of plan with lifetime validity or unlimited validity, the
service provider shall also inform the subscribers of the month and year of
expiry of his current<a href="https://www.blogger.com/null" name="_GoBack"></a> license.</span></span></div>
<span style="font-family: "arial" , "sans-serif";"><span style="color: #cc0000;">
</span></span><br />
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "arial" , "sans-serif";"><span style="color: #cc0000;"><span lang="EN-US" style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Further,
Telecommunication Tariff (48<sup>th</sup> Amendment) Order, 2008 inter-alia,
provided that if the terms and conditions of any tariff plan with lifetime
validity or unlimited validity include any condition or stipulation which
requires any subscriber to recharge for any specified minimum amount within
specified time period or intervals during such validity so as to keep the said
tariff plan valid, such specified time period or interval, shall, in no case be
less than six month.</span></span></span></div>
<span style="font-family: "arial" , "sans-serif";"><span style="color: #cc0000;">
</span></span><br />
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "arial" , "sans-serif";"><span style="color: #cc0000;"><span lang="EN-US" style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Copies
of above tariff orders are available on TRAI website www.trai.gov.in"</span></span></span></div>
<span style="font-family: "arial" , "sans-serif";">
</span>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "arial" , "sans-serif";"><br /></span></div>
<span style="font-family: "arial" , "sans-serif";">
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">As can be seen from the response of TRAI, the telecom companies cannot change the tariff plans during its validity. Insisting subscribers to recharge the connection for Rs. 28/- or Rs. 35/- every month in the life time validity plans is thus illegal. The consumers facing such issues may take up their issue under legal remedies. However, before taking up as legal remedies, the subscribers are advised to take up the issue with their service providers at the first instance. </span></div>
</span></div>
</div>
Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0tag:blogger.com,1999:blog-5315893167905583762.post-21879301446098483732019-01-07T11:08:00.003+05:302019-01-28T14:22:56.646+05:30An appeal to Indian Railways to withdraw deduction of cancellation fee from wait listed tickets! <div dir="ltr" style="text-align: left;" trbidi="on">
<b><span style="color: purple;">An appeal to Indian Railways to withdraw deduction of cancellation fee from wait listed tickets!</span></b><br />
<br />
<br />
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<br />
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-size: 11.0pt;">Cancellation fee from wait listed passengers</span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , "sans-serif";">As per Railway Rules for refund of
wait listed tickets which could not be confirmed till preparation of chart:</span></div>
<span lang="EN-US" style="font-family: "arial" , "sans-serif";">1. Ticket
need to be presented for cancellation half an hour before scheduled departure
of train</span> <br />
2.<span lang="EN-US" style="font-family: "arial" , "sans-serif";"> An
amount of Rs. 60/- shall be deducted towards clerkage charges which prior to
12.11.2015 was Rs. 30/-</span>
<br />
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , "sans-serif";">Both these rules seem to be
anti-consumer. First of all when it is wait listed, why half an hour prior to
the departure of train should be stipulated. In case of hard copy of ticket the
intending person looks to be penalized as the confirmation or otherwise is
known at the time of preparation of chart which in most of the cases is 2-3
hours prior to scheduled departure of train and the person had to rush for its
refund and then if the intended person reaches in time, another amount of Rs.
60/- gets deducted. Railway is also making huge amount of interest during the
period of buying the wait listed ticket and making the refund.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , "sans-serif";">During the year 2016-17 and 2017-18,
the number of passengers who were still wait listed at the time of preparation
of chart were 28 Million and 29 Million respectively. An amount of Rs. 12928
million and Rs. 13721 million respectively was collected from the wait listed
passengers. An amount of Rs. 716 million and Rs. 877 million was deducted
towards clerkage charges while making refund during 2016-17 and 2017-19
respectively.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , "sans-serif";">While an amount of Rs. 7416 million
during 2016-17 and Rs. 9138 million during 2017-18 which was collected from the
wait listed passengers who could not get confirmation at the time of chart
preparation was retained by the Railways during the period between the time of booking
and refund, still the deduction of such a huge money of Rs. 716 million and Rs.
877 million seems to be unethically as basically these passengers could not be
provided confirmed seats by the Railways. In other words it seems to be reward to
Railways for its own failure in providing confirmed seats.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , "sans-serif";">It is learnt that while so many
passengers are left waiting at the time of waiting, the tatkal booking on high
prices are adapted by the Railways. The Railway Authorities are appealed to
kindly revisit its cancellation policy of deducting clerkage fee from the wait
listed passengers and stipulation of half an hour prior to scheduled departure
of train. As a suggestion, let the chart preparation take place 24 hrs prior to
scheduled departure of train and tatkal booking starts only for the left over
seats if any after allocating seats to wait listed passengers. </span><a href="https://www.blogger.com/null" name="_GoBack"></a></div>
</div>
Grahak Jago (SK Virmani)http://www.blogger.com/profile/11078345182884670955noreply@blogger.com0