It is believed that there is an immediate need for Govt. of India to step in and take appropriate steps to prevent occurrence of such unfair business practices. There is no justification of charging any additional money on account of transacting through debit cards/Internet Banking. It is worth stating that charging of any transaction fee for payments through debit cards is in violation of RBI directives videRBI/2013-14/292 DBS.CO.PPD No. 3578/11.01.005/2013-14 dtd. 17th September 2013, the relevant part is quoted below:
" 4. Levying fees on debit card transaction by merchants: There are instances where merchants establishments levy fees as a percentage of the transaction value as charges on customers who are making payments for purchase of goods and services through debit cards. Sucg fee are not justifiable and are not permissible as per the bilateral agreement between the acquiring bank and the merchants and therefore calls for termination of the relationship of the bank with such establishments."