1. Cost of the Tag : Rs. 200/-
2. Security Deposit : Rs. 200/-
3. Minimum balance : Rs. 100/-
The monthly charges for the toll usage at DFD Sky way was intimated to me as Rs. 737/- . As far as the things stand here, I had absolutely no issue and requested for the issue of the card with monthly recharge of Rs. 737/- after complying with all requisite documentation. It was also stated that the card is required to be used only at DFD Skyway against a monthly fee of Rs. 737/- as applicable.
The above terms and conditions are perfectly un-disputable. However, as I was interested in buying the card with a monthly recharge of Rs. 737/-, I was being told that I have to also recharge for another Rs. 200/- (surprisingly the figure of Rs. 200/- was kept on changing from Rs. 200/- to Re1/- during the course of discussion with the counter executive on 15/06/2017 and next day with their representative). It was rather surprising for such arbitrarily terms and I was being told that the Card with Monthly charge of Rs.737/- without any additional recharge for Rs. 1/- to Rs. 200/- shall remain blocked and it will not work as the terms of the purchase of the tag clearly states that the card with a minimum balance of Rs. 100/- would remain active. It seems that either there is some technology issue or some element of unethical business practices as the consumers are being pressurized for additional recharging and keeping the consumers money with the bank for unethical gains. Why the figure of recharge kept on change from Re1/- to Rs. 200/- is beyond my understanding and the plain thinking would be that IDFC Bank is unauthorized in collecting deposits without paying any interest. It was specifically stated that if the same card is to be used at other toll roads, the card would be recharged in advance before use depending upon the toll charges. But even in this scenario, it was being intimated that card would not get activated even with recharge of Rs. 737/- as monthly fee payable at DFD Skyway.
When the card with a minimum balance of Rs. 100/- is being purchased and the card is being recharged with monthly fee of Rs. 737/- why the tag remain as blocked is not understood. Why the consumers are being asked to recharge for additional values (in an arbitrarily manner) is not understandable. When the consumers is duly complying with the requirement as published, the blocking of the card unless additionally charged seems to be unethical and requires the necessary intervention for the system correction.
As and when there is a minimum balance of Rs. 100/- (which is included in the Rs 500 paid at the time of issue of Fastag) the card should remain active meeting the terms and conditions of NHAI. Your representative told it will get blocked even at Rs. 100/- minimum balance. Now the question is when the card is having a minimum balance of Rs. 100/- and the same is recharged with the monthly amount of Rs. 737/- being the charges at DF Skyway toll plaza it should work. Please confirm categorically whether it will work or not at DF Skyway Toll Plaza under this situation in yes or no form. Please be informed that NHAI condition stipulates the tag to be active with minimum balance of Rs. 100/-
1. Tag Price of Rs. 200/- + Security deposits of Rs. 200/- plus and minimum balance of Rs. 100/- with the monthly recharge of Rs. 737/-. No additional conditions.