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Friday, April 21, 2017

I could never believe snapdeal.com may be selling spurious products

I could never believe Snapdeal selling spurious products. However, the response of L’Oréal Professionnel Liss shared by one of the consumer confirms so. 


A consumer happen to purchase some cosmetic products of L’Oréal Professionnel Liss through snapdeal.com However, the consumer suspected it to be fake and hence approached the company to know its genuineness. The consumer shared the batch details of the items with the company and requested the manufacturer to verify the credentials. The response of the L’Oréal Professionnel Liss was shocking. The same is therefore shared on this blog for wider awareness of the perspective buyers.


Thank you for writing to us with regard to your feedback on the L’Oréal Professionnel Liss Unlimited Shampoo 250 ml (2 units), which you had purchased online from the seller ”Sai Nath Stores” on www.snapdeal.com.

At the onset, we would like to thank you for drawing our attention to your concern.  

We would like to inform you that the L’Oréal Professionnel products are exclusively available in professional salons and the products are not retailed through any online or retail channel. For consumer’s awareness and to help them to make a choiceful purchase, we have specified “For sale only in professional beauty salons” on all the home care retail products. The L’Oréal Professionnel products you had purchased from www.snapdeal.com have not been supplied by the company to the portal.   

We would also like to inform you that the batch details of L’Oréal Professionnel Liss Unlimited Shampoo 250 ml (B526246 18-10/2015) shared by you do not match our records. Hence, the products you had purchased seems to be spurious. In the view of above, we request you to kindly take up the issue with www.snapdeal.com.

For future, we urge our loyal consumers like yourself to purchase L’Oréal Professionnel home care – retail products from salons only, so that we can guarantee the quality and the performance of our products. To find a salon close to your vicinity, you may also visit http://www.lorealprofessionnel.in/.

Please note: L’Oréal Professionnel does not own or operate salons in India, but provides training and merchandising support to select professional salons in India." 
  

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