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Tuesday, July 19, 2016

Complaint on alleged Deceptive Trade Practices of BSES Rajdhani Power Ltd.

Complaint on alleged Deceptive Trade Practices of BSES Rajdhani Power Ltd.

An article titled "Whether Electricity DISCOMs in Delhi adapting to Unethical Business Practices?" was posted on this blog on 15th July 2016.

A consumer has reported about the unethical business practices of BSES Rajdhani Power Ltd. (BRPL) resulting into financial loss due to excess billing amounting to Rs. 965/-. He was advised to raise the complaint before the company i.e BRPL. However, the consumer did not get any response. 

However, the DISCOM reported their version against a tweet duly tagged to BSES. The response received from the DISCOM was analysed and found that the DISCOM is violating the regulations of Delhi Electricity Regulatory Commission (DERC) on billing and since the bills are raised through the software, it is expected that all the consumers are being issued bills in violation of regulations of DERC. All the affected consumers irrespective of the amount (whether it is Rs. 5/- or Rs.100/-) are advised to raise their voice against such deceptive trade practices as such small small amount results into unethical earning by Rs. 50- 100 crore per year. 

As per existing mechanism of complaint redressal, the consumer was assisted in raising a complaint before Consumer Grievance Redressal Forum (CGRF) of BRPL. A copy of the complaint is given below so that other consumers being decepted by the DISCOM can also raise complaint suitably. 

Complaint to CGRF BRPL
Complaint against BSES
Complaint to CGRF BRPL



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